Top Free Speech Analytics Software

Check out our list of free Speech Analytics Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Speech Analytics Software to ensure you get the right product.

View Free Speech Analytics Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
48 Speech Analytics Products Available
View all Speech Analytics Software
View all Speech Analytics Software
Convin.ai
(548)4.7 out of 5
5th Easiest To Use in Speech Analytics software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.5
    Ease of Use
    Average: 9.0
    9.2
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Automotive
    AA
    Refined sales strategies Improved team performance Time savings Efficient training Better data management Read review
    S S.
    SS
    Audit can be done through AI without human intervention. Effective and effecient to do audits Time saver Best tool for providing coaching Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 31% Mid-Market
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.5
Ease of Use
Average: 9.0
9.2
Ease of Admin
Average: 8.8
Verified User in Automotive
AA
Refined sales strategies Improved team performance Time savings Efficient training Better data management Read review
S S.
SS
Audit can be done through AI without human intervention. Effective and effecient to do audits Time saver Best tool for providing coaching Read review
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
NiCE CXone Mpower
(1,728)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.7
    Ease of Use
    Average: 9.0
    8.3
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,654 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,685 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.7
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,654 Twitter followers
LinkedIn® Page
www.linkedin.com
13,685 employees on LinkedIn®
Ownership
NASDAQ: NICE
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Genesys Cloud CX
(1,526)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Speech Analytics software
View top Consulting Services for Genesys Cloud CX
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email.
    • Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance.
    • Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.1
    8.9
    Ease of Use
    Average: 9.0
    8.4
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,290 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,498 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email.
  • Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance.
  • Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.1
8.9
Ease of Use
Average: 9.0
8.4
Ease of Admin
Average: 8.8
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,290 Twitter followers
LinkedIn® Page
www.linkedin.com
8,498 employees on LinkedIn®
CloudTalk
(1,737)4.4 out of 5
Optimized for quick response
3rd Easiest To Use in Speech Analytics software
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Small-Business
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.0
    8.9
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Daniel A.
    DA
    Everything, easy to use, simple and user friendly Read review
    Verified User in Information Technology and Services
    UI
    CloudTalk stands out for its ease of use and pricing flexibility. As a small team with very specific outbound needs, we didn’t want to overpay for... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    192 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Small-Business
  • 32% Mid-Market
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.0
8.9
Ease of Admin
Average: 8.8
Daniel A.
DA
Everything, easy to use, simple and user friendly Read review
Verified User in Information Technology and Services
UI
CloudTalk stands out for its ease of use and pricing flexibility. As a small team with very specific outbound needs, we didn’t want to overpay for... Read review
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
192 employees on LinkedIn®
Google Cloud Speech-to-Text
(238)4.6 out of 5
9th Easiest To Use in Speech Analytics software
View top Consulting Services for Google Cloud Speech-to-Text
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

    Users
    • Data Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.0
    8.9
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Services
    CI
    We got a small project from a client in EU to make their training material eligible for a Global Audience. Thanks to Amazing Google Cloud... Read review
    Pragya S.
    PS
    I used the trial version of it and I'm highly impressed by the accuracy of it. Would definitely buy the full version soon. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Company Website
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,775,247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,935 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

Users
  • Data Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 40% Small-Business
Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.9
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.0
8.9
Ease of Admin
Average: 8.8
Verified User in Information Services
CI
We got a small project from a client in EU to make their training material eligible for a Global Audience. Thanks to Amazing Google Cloud... Read review
Pragya S.
PS
I used the trial version of it and I'm highly impressed by the accuracy of it. Would definitely buy the full version soon. Read review
Seller Details
Seller
Google
Company Website
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,775,247 Twitter followers
LinkedIn® Page
www.linkedin.com
325,935 employees on LinkedIn®
Creovai
(200)4.3 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    • Supervisor
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 58% Mid-Market
    • 26% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.0
    8.8
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Richard R.
    RR
    We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
    Verified User in Telecommunications
    UT
    I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Company Website
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    630 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
  • Supervisor
Industries
  • Consumer Services
  • Banking
Market Segment
  • 58% Mid-Market
  • 26% Enterprise
Creovai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.0
8.8
Ease of Admin
Average: 8.8
Richard R.
RR
We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
Verified User in Telecommunications
UT
I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
Seller Details
Seller
Capacity
Company Website
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
527 Twitter followers
LinkedIn® Page
www.linkedin.com
630 employees on LinkedIn®
JustCall
(2,376)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication.
    • Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service.
    • Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.8
    Ease of Use
    Average: 9.0
    8.6
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    426 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication.
  • Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service.
  • Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.8
Ease of Use
Average: 9.0
8.6
Ease of Admin
Average: 8.8
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
426 employees on LinkedIn®
Invoca
(963)4.5 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.0
    8.3
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Services
    UC
    The ability track, transcribe, categorize, and analyze calls is useful for any organization that has a high volume of phone conversation... Read review
    Verified User in Banking
    AB
    I like Invoca because I get great customer service from the account managers. I like their traffic reports provide lots of data & their Signal... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    395 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.1
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
Verified User in Consumer Services
UC
The ability track, transcribe, categorize, and analyze calls is useful for any organization that has a high volume of phone conversation... Read review
Verified User in Banking
AB
I like Invoca because I get great customer service from the account managers. I like their traffic reports provide lots of data & their Signal... Read review
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,210 Twitter followers
LinkedIn® Page
www.linkedin.com
395 employees on LinkedIn®
Voiso
(89)4.8 out of 5
Optimized for quick response
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to delive

    Users
    • Data Analyst
    • Account Manager
    Industries
    • Information Technology and Services
    • Information Services
    Market Segment
    • 96% Mid-Market
    • 13% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voiso features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Quality of Support
    Average: 9.1
    9.8
    Ease of Use
    Average: 9.0
    9.4
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MK
    The AI Answering Machine Detection is highly accurate and it filters 80 percent of voicemails automatically. This guarantees that our agents only... Read review
    MG
    The quality management and call recording functions are extensive. Automatic recording, searchable transcripts and keyword analysis have... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Voiso
    Company Website
    HQ Location
    Singapore, Singapore
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to delive

Users
  • Data Analyst
  • Account Manager
Industries
  • Information Technology and Services
  • Information Services
Market Segment
  • 96% Mid-Market
  • 13% Small-Business
Voiso features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
10.0
Quality of Support
Average: 9.1
9.8
Ease of Use
Average: 9.0
9.4
Ease of Admin
Average: 8.8
MK
The AI Answering Machine Detection is highly accurate and it filters 80 percent of voicemails automatically. This guarantees that our agents only... Read review
MG
The quality management and call recording functions are extensive. Automatic recording, searchable transcripts and keyword analysis have... Read review
Seller Details
Seller
Voiso
Company Website
HQ Location
Singapore, Singapore
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®
Prodigal
(55)4.9 out of 5
7th Easiest To Use in Speech Analytics software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Prodigal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.6
    Ease of Use
    Average: 9.0
    9.5
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Edwina C.
    EC
    Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and... Read review
    PR
    Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Prodigal
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @ProdigalTech
    304 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
Prodigal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.6
Ease of Use
Average: 9.0
9.5
Ease of Admin
Average: 8.8
Edwina C.
EC
Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and... Read review
PR
Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to... Read review
Seller Details
Seller
Prodigal
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@ProdigalTech
304 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
CTM (formerly CallTrackingMetrics)
(760)4.5 out of 5
Optimized for quick response
View top Consulting Services for CTM (formerly CallTrackingMetrics)
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 65% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.6
    Ease of Use
    Average: 9.0
    8.6
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Marketing and Advertising
    AM
    The implementation is easy and seamless, never had an issue Read review
    OV
    I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CTM
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,789 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 65% Small-Business
  • 30% Mid-Market
CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.6
Ease of Use
Average: 9.0
8.6
Ease of Admin
Average: 8.8
Verified User in Marketing and Advertising
AM
The implementation is easy and seamless, never had an issue Read review
OV
I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that... Read review
Seller Details
Seller
CTM
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,789 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Mihup
(67)4.7 out of 5
1st Easiest To Use in Speech Analytics software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 58% Mid-Market
    • 25% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a platform that analyzes conversation and detects emotions and key topics, turning voice and text interactions into actionable intelligence and providing services such as live alerts during calls, compliance monitoring, sentiment shifts, and agent guidance.
    • Users like Mihup's accuracy and clarity in speech analytics, its seamless multilingual voice recognition, its ability to integrate with existing call systems and CRM tools, and the proactive and knowledgeable customer support team.
    • Reviewers mentioned that the user interface could be improved, the initial configuration for large datasets can be time-consuming, and the platform lacks transparency in pricing and other details.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.0
    9.4
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, India
    Twitter
    @mihup_ai
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 58% Mid-Market
  • 25% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a platform that analyzes conversation and detects emotions and key topics, turning voice and text interactions into actionable intelligence and providing services such as live alerts during calls, compliance monitoring, sentiment shifts, and agent guidance.
  • Users like Mihup's accuracy and clarity in speech analytics, its seamless multilingual voice recognition, its ability to integrate with existing call systems and CRM tools, and the proactive and knowledgeable customer support team.
  • Reviewers mentioned that the user interface could be improved, the initial configuration for large datasets can be time-consuming, and the platform lacks transparency in pricing and other details.
Mihup features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.0
9.4
Ease of Admin
Average: 8.8
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, India
Twitter
@mihup_ai
49 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®
Ozonetel
(622)4.6 out of 5
14th Easiest To Use in Speech Analytics software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.0
    9.0
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Samuel A.
    SA
    The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
    Pooja G.
    PG
    Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    787 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.0
9.0
Ease of Admin
Average: 8.8
Samuel A.
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
Pooja G.
PG
Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
787 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
Enthu.ai
(41)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 46% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enthu.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.6
    Ease of Use
    Average: 9.0
    9.2
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Goods
    UC
    There is so much information in our day to day customer conversations which we were not capturing. Enthu now helps us extract a part of this... Read review
    JS
    The software helps me have a transparent view of my call center business. Not just that, my clients also have much better visibility of the service... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enthuworks
    Year Founded
    2021
    HQ Location
    Delaware, US
    Twitter
    @enthuAI
    47 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 46% Mid-Market
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.6
Ease of Use
Average: 9.0
9.2
Ease of Admin
Average: 8.8
Verified User in Consumer Goods
UC
There is so much information in our day to day customer conversations which we were not capturing. Enthu now helps us extract a part of this... Read review
JS
The software helps me have a transparent view of my call center business. Not just that, my clients also have much better visibility of the service... Read review
Seller Details
Seller
Enthuworks
Year Founded
2021
HQ Location
Delaware, US
Twitter
@enthuAI
47 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
evaluagent
(425)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Speech Analytics software
View top Consulting Services for evaluagent
Entry Level Price:Starting at £20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    evaluagent gives contact centres a single platform for Auto-QA and Conversation Intelligence - so you can score every interaction automatically, uncover what's really happening across your customer co

    Users
    • Quality Assurance Manager
    • Ambassador
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • evaluagent features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Quality of Support
    Average: 9.1
    9.0
    Ease of Use
    Average: 9.0
    9.1
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DC
    innovative system that matches with the fast evolving needs of customer services. Read review
    FS
    The EA is built by users of the product, industry experts who understand both the needs of employees and customers - this isn't a tool designed by... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EvaluAgent
    Company Website
    Year Founded
    2012
    HQ Location
    Middlesbrough, GB
    Twitter
    @evaluagent
    1,116 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

evaluagent gives contact centres a single platform for Auto-QA and Conversation Intelligence - so you can score every interaction automatically, uncover what's really happening across your customer co

Users
  • Quality Assurance Manager
  • Ambassador
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 17% Small-Business
evaluagent features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.1
Quality of Support
Average: 9.1
9.0
Ease of Use
Average: 9.0
9.1
Ease of Admin
Average: 8.8
DC
innovative system that matches with the fast evolving needs of customer services. Read review
FS
The EA is built by users of the product, industry experts who understand both the needs of employees and customers - this isn't a tool designed by... Read review
Seller Details
Seller
EvaluAgent
Company Website
Year Founded
2012
HQ Location
Middlesbrough, GB
Twitter
@evaluagent
1,116 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®