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Best Session Replay Software with Data Analysis Capabilities
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c
Users
- Product Manager
- Senior Product Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 51% Mid-Market
- 29% Small-Business
Fullstory Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Customer Support
31
Helpful
26
Insights
26
Session Replay
21
Cons
Learning Curve
18
Limitations
10
Expensive
9
Difficulty
8
Limited Features
8
Fullstory features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.4
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.4
Seller Details
HQ Location
Atlanta, GATwitter
@fullstory4,926 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their
Users
- Digital Analyst
- Product Owner
Industries
- Financial Services
- Insurance
Market Segment
- 77% Enterprise
- 18% Mid-Market
Glassbox Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
208
Session Replay
188
Insights
171
Helpful
130
Customer Understanding
120
Cons
Session Issues
70
Not Intuitive
65
Learning Curve
62
Session Management
62
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.8
Frustration Tracking
Average: 8.2
9.8
Search Box
Average: 8.0
9.8
Error and Bug Tracking
Average: 8.4
Seller Details
HQ Location
LondonTwitter
@GlassboxDigital1,826 Twitter followers
Entry Level Price:Starts at $69 per mon...
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 69% Enterprise
- 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Insights
37
Monitoring
33
Analytics
31
Features
31
Cons
Learning Curve
30
Learning Difficulty
22
Expensive
21
Complex Configuration
18
Complexity
14
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.3
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Dynatrace18,601 Twitter followers
Ownership
NYSE: DT
(328)4.3 out of 5
10th Easiest To Use in Session Replay software
View top Consulting Services for Hotjar
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.
Users
- Product Manager
- Digital Marketing Specialist
Industries
- Marketing and Advertising
- Computer Software
Market Segment
- 51% Small-Business
- 38% Mid-Market
Hotjar Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Features
11
Heatmaps
10
Helpful
10
Session Replay
9
Cons
Recording Issues
4
Difficult Filtering
3
Expensive
3
Filtering Issues
3
Inadequate Filtering
3
Hotjar features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.6
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Contentsquare6,607 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha
Users
- CEO
- Owner
Industries
- Marketing and Advertising
- Computer Software
Market Segment
- 68% Small-Business
- 23% Mid-Market
Mouseflow Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Insights
39
Heatmaps
31
Session Replay
29
Analytics
28
Cons
Missing Features
20
Limitations
16
Expensive
13
Session Management
12
Data Inaccuracy
11
Mouseflow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.7
Error and Bug Tracking
Average: 8.4
Seller Details
HQ Location
Copenhagen, DenmarkTwitter
@mouseflow1,760 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?
Users
No information available
Industries
- Insurance
- Telecommunications
Market Segment
- 50% Enterprise
- 36% Mid-Market
Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
7.7
Frustration Tracking
Average: 8.2
7.7
Search Box
Average: 8.0
8.1
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Medallia12,290 Twitter followers
Phone
650-321-3000
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easil
Users
- CEO
- Owner
Industries
- Computer Software
- Marketing and Advertising
Market Segment
- 85% Small-Business
- 12% Mid-Market
Smartlook Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Insights
4
User Interface
3
Analytics
2
Customization
2
Cons
Frustration
2
Cluttered Interface
1
Complex Features
1
Dashboard Issues
1
Data Retention
1
Smartlook features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.4
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Cisco721,782 Twitter followers
Ownership
NASDAQ:CSCO
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter
Users
- Product Manager
Industries
- Retail
- Telecommunications
Market Segment
- 63% Enterprise
- 25% Mid-Market
Quantum Metric Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
16
Ease of Use
15
Session Replay
11
Analytics
8
User Insights
7
Cons
Learning Curve
8
Search Difficulty
6
Session Management
6
Steep Learning Curve
6
Replay Issues
5
Quantum Metric features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.7
Error and Bug Tracking
Average: 8.4
Seller Details
HQ Location
Colorado Springs, Colorado, United StatesTwitter
@quantummetric676 Twitter followers
(61)4.2 out of 5
View top Consulting Services for VWO Insights - Web
Entry Level Price:Starting at $139.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Find the unmet needs of your website visitors with VWO Insights - Web. Our powerful and precise behavior analytics engine, VWO Insights - Web, helps you identify bottlenecks and opportunities in you
Users
No information available
Industries
- Marketing and Advertising
- Internet
Market Segment
- 52% Mid-Market
- 33% Small-Business
VWO Insights - Web Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
2
AI Integration
1
Analytics
1
Automation
1
Cons
Limited Features
2
Complexity Issues
1
Customization Difficulty
1
Expensive
1
Filtering Issues
1
VWO Insights - Web features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
6.2
Frustration Tracking
Average: 8.2
5.0
Search Box
Average: 8.0
4.6
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@wingify7,374 Twitter followers
Entry Level Price:$20.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Zoho PageSense is a conversion optimization and personalization platform, designed to boost website conversions and revenue by tracking the visitor journey. The platform combines the power of web anal
Users
No information available
Industries
- Marketing and Advertising
Market Segment
- 55% Small-Business
- 26% Mid-Market
Zoho PageSense Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Capabilities
1
Centralization Management
1
Customization
1
Ease of Use
1
Feature Enhancement
1
Cons
Communication Delays
1
Data Delays
1
Delays
1
Inadequate Analytics
1
Integration Issues
1
Zoho PageSense features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
9.0
Frustration Tracking
Average: 8.2
8.7
Search Box
Average: 8.0
8.3
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Zoho136,525 Twitter followers
Phone
+1 (888) 900-9646 
Entry Level Price:$29.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types o
Users
- Digital Marketing Manager
Industries
- Marketing and Advertising
- Computer Software
Market Segment
- 43% Mid-Market
- 43% Small-Business
Crazy Egg Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Heatmaps
8
Easy Setup
7
Customer Support
6
Insights
6
Cons
Limitations
4
Limited Features
4
Missing Features
4
Filtering Issues
3
Limited Analysis
2
Crazy Egg features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
7.8
Frustration Tracking
Average: 8.2
6.8
Search Box
Average: 8.0
7.3
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@CrazyEgg43,605 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
UX is a Digital Experience Analytics platform that turns user behavior into digital growth. We don’t just show you what users do – we show you why they do it. CUX combines numbers with behavioral c
Users
No information available
Industries
- Computer Software
- Marketing and Advertising
Market Segment
- 70% Small-Business
- 30% Mid-Market
cux.io features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.8
Frustration Tracking
Average: 8.2
9.4
Search Box
Average: 8.0
9.5
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@cux_io78 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a
Users
No information available
Industries
- Financial Services
- Telecommunications
Market Segment
- 65% Enterprise
- 22% Small-Business
Tealeaf by Acoustic features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
7.9
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@GoAcoustic64,451 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve
Users
No information available
Industries
- Retail
Market Segment
- 51% Enterprise
- 37% Mid-Market
Verint Voice of the Customer Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
2
Ease of Use
2
Reporting
2
Customer Satisfaction
1
Customer Support
1
Cons
Inadequate Feedback Mechanism
1
Scoring System Issues
1
Verint Voice of the Customer features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.2
5.0
Frustration Tracking
Average: 8.2
0.0
No information available
5.0
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Verint7,757 Twitter followers
Ownership
NASDAQ: VRNT
Entry Level Price:$299 per month
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Session recording tool. Inspectlet helps companies understand their website visitors' intentions with smarter web analytics.
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 46% Mid-Market
- 31% Enterprise
Inspectlet Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Expensive
1
Expensive Updates
1
Frustration
1
Poor Customer Support
1
Inspectlet features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.2
8.3
Frustration Tracking
Average: 8.2
7.5
Search Box
Average: 8.0
7.2
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
InspectletYear Founded
2012HQ Location
Santa Clara, CASimilar Categories
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