Best Remote Support Software - Page 2

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 128

Category Stats (Oct 2026)

  • Average Rating: 4.49/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Digi Remote Manager (+2.38%) - Among all products in this category, Digi Remote Manager recorded the largest rating increase compared to last month

Last updated: October 22, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 33,800+ Authentic Reviews
  • 128+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, NinjaOne, Zoho Assist, JumpCloud, Action1, Remote Monitoring and Management, PDQ, and AirDroid Business.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=jumpcloud&focus%5B%5D=action1&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=pdq&focus%5B%5D=airdroid-business)

RemotePC

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises

Average Rating: 4.7/5.0

Total Reviews: 701

How Do G2 Users Rate RemotePC?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Quality of Support: 9.2/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind RemotePC?

  • Seller: IDrive
  • Year Founded: 2007
  • HQ Location: Calabasas, CA
  • Twitter: @IDriveBackup
    17,846 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    135 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Accounting, Computer Software
  • Company Size: 85% Small, 7% Medium

What Do G2 Reviewers Say About RemotePC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RemotePC, praising its seamless setup and simple access to remote systems.
  • Users praise the easy setup of RemotePC, enabling quick access to multiple PCs without hassle.
  • Users value the easy access provided by RemotePC, enabling seamless connections from anywhere without hassle.
  • Users appreciate the affordability of RemotePC, finding it perfect for budget-conscious and non-technical individuals.
  • Users value seamless remote access with RemotePC, appreciating its ease of setup and excellent support for remote work.
Cons
  • Users experience slow performance with RemotePC, particularly noticeable as lag during screen updates and interactions.
  • Users experience remote access issues, including occasional disconnects and connectivity problems in specific regions like China.
  • Users experience screen resolution issues and lag that disrupts real-time interactions, affecting overall performance.
  • Users experience connection issues that lead to disconnections, lag, and syncing problems during use.
  • Users face delay issues with RemotePC, experiencing lag that disrupts real-time interactions during tasks.

What Are Recent G2 Reviews of RemotePC?

What Are G2 Users Discussing About RemotePC?

SureMDM by 42Gears

SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution that supports Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, VR, and IoT platforms. It also enables management of rugged handhelds and mobile computing devices from various OEMs, along with Peripheral or Things Management capabilities through plugins. In addition, SureMDM has built in Mobile Threat Defense to protect Android devices from cyberthreats, Zero Trust Network Access through SureAccess, and Identity and Access Management via SureIdP.

Average Rating: 4.7/5.0

Total Reviews: 95

How Do G2 Users Rate SureMDM by 42Gears?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Quality of Support: 9.2/10 (Category avg: 8.9/10)
  • Compliance: 9.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind SureMDM by 42Gears?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 46% Medium, 34% Large

What Do G2 Reviewers Say About SureMDM by 42Gears?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SureMDM, making remote device management simple and efficient.
  • Users value the responsive customer support from 42Gears, appreciating their flexibility and expertise during implementation.
  • Users value the easy remote device management with SureMDM, enhancing efficiency and simplifying daily monitoring.
  • Users value the flexibility and comprehensive features of SureMDM, along with the excellent support and responsiveness.
  • Users value the easy remote management of devices, appreciating the intuitive interface that simplifies monitoring tasks.
Cons
  • Users face challenges with device management complexities, including enrollment difficulties, pricing issues, and lack of support.
  • Users find that profile and policy management lacks flexibility, complicating efforts to manage settings effectively at scale.
  • Users find the poor UI challenging, especially for new users, indicating a need for significant improvements.
  • Users experience slow performance with SureMDM, causing delays in console access and script deployment.
  • Users find the learning curve steep, especially with complicated features and unclear advanced settings.

What Are Recent G2 Reviews of SureMDM by 42Gears?

What Are G2 Users Discussing About SureMDM by 42Gears?

Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. AI Access Through the Syncro MCP Server The Syncro MCP Server connects the AI assistants you’re already using to your live Syncro data, including tickets, assets, alerts, billing records, appointments, and client records. Technicians can prompt in natural language and take action: create, assign, and update tickets, log time, escalate issues, book appointments, and generate client-ready reports and QBRs all within AI tools like Claude, ChatGPT, and Microsoft Copilot. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.

Average Rating: 4.5/5.0

Total Reviews: 560

How Do G2 Users Rate Syncro?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Quality of Support: 8.5/10 (Category avg: 8.9/10)
  • Compliance: 8.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Syncro?

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 80% Small, 9% Medium

What Do G2 Reviewers Say About Syncro?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Syncro, enabling efficient troubleshooting and seamless client communication.
  • Users value Syncro's game-changing features like ticket storage, scripting, and seamless integration for enhanced efficiency.
  • Users find the initial setup easy, making it accessible for first-time users and enhancing overall experience.
  • Users commend Syncro for its intuitive automation features, enhancing workflow efficiency and simplifying asset management.
  • Users value the seamless integrations of Syncro, enhancing their overall workflow and aligning tools with company needs.
Cons
  • Users find many missing features in Syncro, particularly in remote access and automation capabilities, hindering productivity.
  • Users highlight the improvement needed in Syncro's interface and responsiveness for a better overall experience.
  • Users find reporting and invoicing limitations frustrating and seek improvements in UI and Linux support.
  • Users are frustrated with feature issues in Syncro, citing a lack of intuitive design and limited functionality.
  • Users find that Syncro needs improvement in customization, API features, and overall functionality for better management at scale.

What Are Recent G2 Reviews of Syncro?

What Are G2 Users Discussing About Syncro?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.5/5.0

Total Reviews: 221

How Do G2 Users Rate LogMeIn Rescue?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Compliance: 9.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Rescue?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 40% Medium, 33% Small

What Do G2 Reviewers Say About LogMeIn Rescue?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Rescue to be extremely easy to use, allowing seamless remote access and problem resolution.
  • Users appreciate the simple and effective remote access capabilities of LogMeIn Rescue for seamless support.
  • Users value the simple and effective remote assistance of LogMeIn Rescue, facilitating effortless IT support from anywhere.
  • Users appreciate the ease of remote control, allowing for effective support and problem resolution from anywhere.
  • Users appreciate the excellent customer support provided by LogMeIn Rescue, allowing for effective issue resolution.
Cons
  • Users find LogMeIn Rescue to be expensive relative to its features, lacking versatility compared to other options.
  • Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
  • Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
  • Users face ticketing issues with LogMeIn Rescue, experiencing unhelpful support and account management frustrations.
  • Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.

What Are Recent G2 Reviews of LogMeIn Rescue?

What Are G2 Users Discussing About LogMeIn Rescue?

EV Reach

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

Average Rating: 4.5/5.0

Total Reviews: 428

How Do G2 Users Rate EV Reach?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Quality of Support: 8.9/10 (Category avg: 8.9/10)
  • Compliance: 8.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind EV Reach?

  • Seller: EasyVista
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • Twitter: @EasyVista
    1,283 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    365 employees on LinkedIn®
  • Ownership: EPA: ALEZV

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Medium, 31% Large

What Do G2 Reviewers Say About EV Reach?

AI-generated summary from verified user reviews

Pros
  • Users find EV Reach to have a user-friendly interface, making it easy for all staff to utilize effectively.
  • Users appreciate the remote control capabilities that simplify assisting others and enhance productivity.
  • Users value the seamless remote access of EV Reach, enhancing troubleshooting and user satisfaction significantly.
  • Users find remote support by EV Reach to be efficient and user-friendly, enhancing productivity and resolving issues quickly.
  • Users value the efficient remote support capabilities of EV Reach, simplifying software deployment and enhancing productivity significantly.
Cons
  • Users face remote access issues due to hostname accessibility and delays in computer detection after restarts.
  • Users face significant connection issues with EV Reach, leading to frustration during setup and configuration.
  • Users find feature limitations in EV Reach, like complex setup and limited mobile support, affecting overall satisfaction.
  • Users find the missing features of EV Reach, like recording and multi-user access, limiting their experience.
  • Users experience slow performance due to occasional latency and resource-intensive operations, affecting productivity during peak times.

What Are Recent G2 Reviews of EV Reach?

Hexnode UEM

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

Average Rating: 4.6/5.0

Total Reviews: 276

How Do G2 Users Rate Hexnode UEM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Hexnode UEM?

  • Seller: Mitsogo Inc.
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, CA
  • Twitter: @thehexnode
    17,615 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    532 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Business Analyst, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Medium, 36% Small

What Do G2 Reviewers Say About Hexnode UEM?

AI-generated summary from verified user reviews

Pros
  • Users find Hexnode UEM's ease of use exceptional, especially praising the helpful support for resolving issues.
  • Users value the user-friendly interface and smooth navigation of Hexnode UEM, enhancing configuration and management tasks.
  • Users appreciate the ability to manage devices across different OS, making setup and profile management seamless.
  • Users appreciate the stellar customer support from Hexnode UEM, making issue resolution easy and effective.
  • Users find the intuitive user interface of Hexnode UEM makes it easy to manage and deploy devices effectively.
Cons
  • Users experience missing features, such as end-user management and app switching in Kiosk mode, hindering usability.
  • Users express frustration with the inefficient MFA process that slows down bulk device removal and clutters inboxes.
  • Users find Hexnode UEM lacking features in reporting and management, particularly for Windows environments and advanced automation.
  • Users find the limited features of Hexnode UEM restrictive, particularly in user management and Windows environments.
  • Users find the pricing to be quite expensive, particularly impacting smaller teams looking for flexible plans.

What Are Recent G2 Reviews of Hexnode UEM?

What Are G2 Users Discussing About Hexnode UEM?

Devolutions Remote Desktop Manager

Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints.

Average Rating: 4.7/5.0

Total Reviews: 195

How Do G2 Users Rate Devolutions Remote Desktop Manager?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 8.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Devolutions Remote Desktop Manager?

  • Seller: Devolutions
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Lavaltrie, Quebec
  • Twitter: @DevolutionsInc
    1,249 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    234 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Small, 41% Medium

What Do G2 Reviewers Say About Devolutions Remote Desktop Manager?

AI-generated summary from verified user reviews

Pros
  • Users value the mobile compatibility of Devolutions RDM, ensuring access to remote management anytime, anywhere.
  • Users value the seamless password management in RDM, enabling easy access to credentials from anywhere.
  • Users value the superior remote access capabilities of RDM, enabling seamless management of connections and credentials.
  • Users value the cross-platform support of RDM, enabling seamless access across multiple devices and operating systems.
  • Users praise the exceptional customer support of Devolutions RDM, making assistance accessible whenever needed.
Cons
  • Users experience delay issues with Devolutions Remote Desktop Manager, especially during the initial loading time.
  • Users find the integration difficulty challenging due to the steep learning curve and lack of guidance.
  • Users find the steep learning curve challenging due to numerous functions and lack of inline help or guidance.
  • Users express concerns over pricing issues, suggesting a need for a more flexible licensing solution.
  • Users often face slow performance at initial startup, leading to frustration and delays in accessing the RDM.

What Are Recent G2 Reviews of Devolutions Remote Desktop Manager?

What Are G2 Users Discussing About Devolutions Remote Desktop Manager?

SuperOps

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than **250+ network vendors. 7) Patch Management** for operating systems as well as third-party applications. 8) IT Documentation** and a modern **self-service portal** for end users. 9) Cross-platform endpoint management** supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is **Monica AI**, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.

Average Rating: 4.4/5.0

Total Reviews: 206

How Do G2 Users Rate SuperOps?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind SuperOps?

  • Seller: SuperOps Inc
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Claymont, US
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 85% Small, 14% Medium

What Do G2 Reviewers Say About SuperOps?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of SuperOps, allowing quick onboarding and effortless integration for all team members.
  • Users commend SuperOps for its exceptional customer support, highlighting quick responses and practical solutions from the team.
  • Users appreciate the user-friendly interface and feature-rich capabilities of SuperOps, making it an essential MSP tool.
  • Users praise SuperOps for its intuitive and attractive user interface, enhancing the efficiency of IT support operations.
  • Users love the intuitive interface of SuperOps, making multitasking and operations management effortless and efficient.
Cons
  • Users note a lack of features in SuperOps compared to competitors, affecting functionality and user experience.
  • Users note several feature issues with SuperOps, including limited integrations and cumbersome workflows affecting usability.
  • Users note integration issues with SuperOps, suggesting the need for more enhancements to existing integrations.
  • Users find access limitations frustrating, needing to download files and facing constraints with RMM and file size uploads.
  • Users find a lack of integrations in SuperOps, which limits functionality and potential enhancements.

What Are Recent G2 Reviews of SuperOps?

ConnectWise RMM

ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity.

Average Rating: 4.1/5.0

Total Reviews: 80

How Do G2 Users Rate ConnectWise RMM?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Quality of Support: 7.6/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind ConnectWise RMM?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 66% Small, 29% Medium

What Do G2 Reviewers Say About ConnectWise RMM?

AI-generated summary from verified user reviews

Pros
  • Users find ConnectWise RMM very easy to use, appreciating its accessibility and helpful customer support.
  • Users value the ease of remote access with ConnectWise RMM, enabling seamless support from any location.
  • Users value automation in ConnectWise RMM, finding it convenient for managing assets and enhancing accessibility.
  • Users value the all-in-one solution of ConnectWise RMM, enhancing productivity and simplifying management tasks effectively.
  • Users value the user-friendly interface of ConnectWise RMM, enhancing visibility and ease of management in organizations.
Cons
  • Users are frustrated by missing features in ConnectWise RMM, hindering usability and lacking essential functionality.
  • Users often face poor customer support, with slow response times and communication issues impacting their experience.
  • Users report feature issues with ConnectWise RMM, citing complexity, poor documentation, and a cumbersome user interface.
  • Users face integration issues, with limited connectivity, reporting, and automation affecting overall functionality with ConnectWise RMM.
  • Users find ConnectWise RMM to be expensive, preferring more affordable cloud backup options that integrate seamlessly.

What Are Recent G2 Reviews of ConnectWise RMM?

What Are G2 Users Discussing About ConnectWise RMM?

SetMe

Built for IT pros, SetMe delivers fast, secure remote access with unlimited sessions and unattended devices for one flat rate. It supports Windows and macOS, with end-to-end encrypted sessions and file transfers. Delivers near-zero lag and stays connected through sign-outs, restarts, and shutdowns. Whether you're providing ad-hoc support, maintaining headless servers, or accessing your own systems on the go, SetMe offers stable performance and simple setup.

Average Rating: 4.7/5.0

Total Reviews: 38

How Do G2 Users Rate SetMe?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind SetMe?

  • Seller: Techinline
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Toronto
  • Twitter: @techinline
    730 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security, Information Technology and Services
  • Company Size: 76% Small, 21% Medium

What Do G2 Reviewers Say About SetMe?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of SetMe, praising its intuitive workflow and fast performance for daily tasks.
  • Users value the fast and reliable connection speed of SetMe, enhancing their remote access experience significantly.
  • Users appreciate the easy access and functionality of SetMe for remote support and unattended usage.
  • Users commend the easy setup of SetMe, appreciating the straightforward installation and quick access capabilities.
  • Users love the easy file transfer feature of SetMe, making remote support efficient and hassle-free.
Cons
  • Users face remote access issues due to frequent updates, causing delays during critical sessions with clients.
  • Users face update issues that disrupt sessions, slowing down their remote access experience significantly.
  • Users face limited compatibility with various devices, causing connectivity challenges and impacting user experience.
  • Users face remote control issues with SetMe, missing essential features like screen sharing and magnification options.
  • Users often face session issues due to delays in updates, affecting their ability to assist clients promptly.

What Are Recent G2 Reviews of SetMe?

Atlassian Enterprise Support

Keep your systems running smoothly with access to highly-trained support teams and quick response times

Average Rating: 4.3/5.0

Total Reviews: 38

How Do G2 Users Rate Atlassian Enterprise Support?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 8.4/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Atlassian Enterprise Support?

  • Seller: Atlassian
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Medium, 32% Small

What Are Recent G2 Reviews of Atlassian Enterprise Support?

What Are G2 Users Discussing About Atlassian Enterprise Support?

ManageEngine Remote Access Plus

ManageEngine Remote Access Plus is an enterprise remote support and troubleshooting solution that enables IT teams and help desk technicians to securely access, diagnose, and resolve issues on remote endpoints from a centralized console. It supports Windows, macOS, Linux, and Android devices, with both attended and unattended remote access. Technicians can use built-in tools such as remote command prompt, task manager, registry, device manager, file manager, event viewer, Wake on LAN, and network performance monitoring to troubleshoot issues without being physically present. Remote Access Plus also provides voice, video, and text chat, secure file transfer, session recording, audit-ready reporting, role-based access, and multi-technician collaboration. It is available in both cloud and on-premises deployment models, making it suitable for organizations with diverse infrastructure, security, and data residency requirements.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate ManageEngine Remote Access Plus?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 9.1/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind ManageEngine Remote Access Plus?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 53% Small, 35% Medium

What Do G2 Reviewers Say About ManageEngine Remote Access Plus?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation features of ManageEngine Remote Access Plus, enhancing efficiency and reducing disruptions during tasks.
  • Users value the affordability of ManageEngine Remote Access Plus, finding it cost-effective with easy setup and installation.
  • Users value the deployment ease of ManageEngine Remote Access Plus, appreciating its straightforward setup and on-premise options.
  • Users value the ease of use of ManageEngine Remote Access Plus, appreciating its straightforward setup and seamless functionality.
  • Users praise the easy integrations with Active Directory for seamless deployment and management efficiency.
Cons
  • Users often experience slow performance, which complicates basic tasks and hampers the overall efficiency of the product.
  • Users report automation issues due to slow performance and delays in agent installation and host identification.
  • Users find the complexity of basic tasks in ManageEngine Remote Access Plus frustrating and resource-intensive.
  • Users find the feature limitations problematic, as the app is often complicated and consumes excessive resources.
  • Users experience significant functionality issues with the mobile app, which complicates basic tasks and consumes excessive resources.

What Are Recent G2 Reviews of ManageEngine Remote Access Plus?

What Are G2 Users Discussing About ManageEngine Remote Access Plus?

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Average Rating: 4.3/5.0

Total Reviews: 471

How Do G2 Users Rate LogMeIn Resolve?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Resolve?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 36% Small

What Do G2 Reviewers Say About LogMeIn Resolve?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Resolve to be very easy to use, facilitating seamless connections with clients across multiple platforms.
  • Users love the easy remote control of LogMeIn Resolve, allowing seamless access for effective tech support anytime, anywhere.
  • Users love the ease of remote access with LogMeIn Resolve, facilitating efficient technical support across various platforms.
  • Users value the convenience and effectiveness of LogMeIn Resolve for efficient remote support and seamless HelpDesk workflows.
  • Users praise the active and authentic customer support of LogMeIn Resolve, enhancing remote assistance experiences.
Cons
  • Users face remote access issues with connection drops and limitations on features like printing documents remotely.
  • Users find LogMeIn Resolve to be expensive compared to alternatives, especially with limited features in the free version.
  • Users experience slow performance during heavy usage, leading to lag in video calls and file transfers.
  • Users experience technical issues on Mac, making it challenging, especially under high load conditions.
  • Users experience connection issues with LogMeIn Resolve, causing occasional lags and affecting performance during use.

What Are Recent G2 Reviews of LogMeIn Resolve?

What Are G2 Users Discussing About LogMeIn Resolve?

SolarWinds DameWare Remote Support

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication

Average Rating: 4.3/5.0

Total Reviews: 68

How Do G2 Users Rate SolarWinds DameWare Remote Support?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Quality of Support: 8.2/10 (Category avg: 8.9/10)
  • Compliance: 9.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind SolarWinds DameWare Remote Support?

  • Seller: SolarWinds Worldwide LLC
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®
  • Ownership: NYSE: SWI

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 50% Medium, 35% Large

What Do G2 Reviewers Say About SolarWinds DameWare Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of SolarWinds DameWare, making remote support seamless and efficient.
  • Users appreciate the affordable pricing of SolarWinds DameWare Remote Support, especially for enterprise-level needs.
  • Users appreciate the automation features of SolarWinds DameWare Remote Support, making client installations seamless and efficient.
  • Users value the fast issue resolution of DameWare Remote Support, enabling efficient troubleshooting for end users.
  • Users value the fast issue resolution provided by DameWare, allowing quick fixes without delays in service.

What Are Recent G2 Reviews of SolarWinds DameWare Remote Support?

What Are G2 Users Discussing About SolarWinds DameWare Remote Support?

Realtime

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.

Average Rating: 4.5/5.0

Total Reviews: 40

How Do G2 Users Rate Realtime?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Quality of Support: 9.7/10 (Category avg: 8.9/10)
  • Compliance: 9.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Realtime?

Who Uses This Product?

  • Who Uses This: Research Analyst, Business Development Representative
  • Top Industries: Information Technology and Services
  • Company Size: 78% Medium, 17% Small

What Do G2 Reviewers Say About Realtime?

AI-generated summary from verified user reviews

Pros
  • Users value the instant interactive support of Realtime, enhancing customer experience through real-time engagement and collaboration.
  • Users appreciate the instant interactive support of Realtime, enhancing customer engagement and problem-solving efficiency.
  • Users value the instant interactive support of Realtime, enhancing customer engagement and satisfaction through real-time solutions.
  • Users value the instant video chat of Realtime, enhancing trust and enabling quick resolution of complex issues.
  • Users value the instant communication of Realtime, significantly improving customer engagement and support resolution times.
Cons
  • Users find the dependency on a stable internet connection restrictive, impacting accessibility in areas with slower networks.
  • Users face challenges due to the dependency on stable internet connection, limiting accessibility in areas with slower networks.
  • Users face challenges due to Realtime's dependency on stable internet connections, impacting accessibility in low-speed areas.
  • Users often face issues due to the poor connectivity required by Realtime, affecting accessibility in slower network areas.
  • Users find the implementation costs of Realtime to be high, particularly for small businesses and startups.

What Are Recent G2 Reviews of Realtime?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024