It’s simple to get clients into a session through the helpdesk app or by sending them to logmein123.com, which makes interactions smoother and speeds up the overall support process. I like the features it offers—for example, being able to install the calling card through a coded session, or requesting information such as a serial number. The file manager is probably the most helpful tool it includes.
It’s also a very lightweight client that uses minimal resources, even during high-intensity workloads. The ability to keep multiple sessions open and multitask smoothly means I can support several clients at once, which helps me work faster and provide better service. I would highly recommend it to other IT providers/MSP's.
It integrates well with both Mac OS and Windows making support easier!
The return on investment is huge the time saved compared to the cost is so helpful and fairly priced the seat count per employee is reasonable and affordable and saves so much time and money for the MSP.
The onboarding for a client is easy and universal as they only require one app being the helpdesk icon and do not need any specific installer per client helping support and onboarding quick and easy for new clients.
The intelligence and AI usage and automated features are extremely helpful for example the automated unattended access feature is extremely helpful for remote device builds requiring a restart or update.
LogMeIn Rescue is an extremely helpful tool for IT service providers and I would highly recommend to new starting business or clients looking for support Review collected by and hosted on G2.com.
I only have one dislike being there is not an option to send keyboard clip strokes for example when prompted with an elevated admin prompt (Opening cmd as admin) you cannot copy and paste for example a LAPS password into it you have to type manually to be able to send keyboard clip strokes it would be an extremely helpful and time saving tool which each engineer where I would work would value. Review collected by and hosted on G2.com.
Hi Finley,
Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!