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Realtime Reviews & Product Details

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.

Seller

Recursive Labs

Discussions

Realtime Community

Languages Supported

English

Product Description

Realtime by Recursive Labs is a comprehensive visual customer engagement platform designed to enhance real-time interactions between businesses and their customers. It offers a suite of tools including secure, no-download co-browsing, screen sharing, video chat, and mobile camera streaming, enabling seamless communication across web, mobile, and desktop platforms. This versatility allows businesses to provide immediate, personalized support without requiring customers to install additional software. Key Features and Functionality: - Co-Browsing and Screen Sharing: Agents can view and interact with customers' screens in real-time, facilitating step-by-step guidance through complex processes. - Video and Audio Conferencing: Supports instant, secure video and audio interactions, enhancing the personal connection between agents and customers. - Mobile Camera Streaming: Allows customers to share live video from their mobile devices, enabling agents to assess and address issues more effectively. - In-Browser Application: Operates directly within web browsers, eliminating the need for downloads and ensuring ease of access. - Session Recording: Provides the ability to record sessions for quality assurance and training purposes. - Data Security: Implements robust encryption standards to secure data both in transit and at rest, ensuring customer privacy. - Multi-Platform Support: Compatible with various devices and operating systems, including iOS, Android, Windows, and Mac, ensuring broad accessibility. Primary Value and Solutions Provided: Realtime addresses the need for efficient, personalized customer support by enabling businesses to interact with customers in real-time through visual engagement tools. By allowing agents to see exactly what customers are experiencing, it reduces misunderstandings and accelerates issue resolution. This immediate, face-to-face interaction builds trust and enhances customer satisfaction. Additionally, the platform's no-download approach ensures a frictionless experience, encouraging higher customer engagement and loyalty. Overall, Realtime empowers businesses to deliver superior support, streamline operations, and foster stronger customer relationships.

Overview by

Andrew Harmon

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Realtime Media

Realtime Demo - Live Cobrowsing with No Downloads

Recursive Labs Realtime Cobrowsing & Full Desktop Screenshare make it easy to launch real-time collaborative sessions through your CRM.

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Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

7/29/2025

"Helpful and efficient platform for clinical trial management"

5/5

What do you like best about Realtime?

Realtime makes it easy to keep everything organized across different trials. The scheduling tools, dashboards, and patient tracking features are intuitive and save a lot of time. It's also helpful that everything is centralized, so the team stays aligned and nothing slips through the cracks. Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Some of the reporting features could be more customizable, and the system occasionally runs slow when switching between modules. A cleaner mobile experience would also be helpful for on-the-go access. Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Realtime helps solve the challenge of staying organized and efficient during clinical trials. It streamlines scheduling, patient communication, and data tracking, which reduces manual errors and improves team collaboration. This has saved us time, increased productivity, and made it easier to meet study deadlines. Review collected by and hosted on G2.com.

Abhishek P.

Research Analyst

Mid-Market (51-1000 emp.)

11/11/2024

"Increase Customer Satisfaction with Personalized Recursive Lab's Realtime Support"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime support multiple languages making it accessible to global audience this feature helps businesses provide localized customer support catering to customer in their preffered languages which is vital for international expansion the platform offers proactive support features allowing businesses to monitore customer activity and offer assistance before the customer reaches out Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least helpful aspect of Recursive Lab's Real time Could be its dependency on stable internet connection Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime platform helps businesses provide remote technical support by allowing agents to troubleshoot and guide customers through technical issues even when they are located far away this features reduces downtime and eliminates the needs for in person visits the platform anables businesses to track customer journey in real time by understanding how customer interact with product and services, business can offer more personalized recommendations, by identifying potential issues early businesses can resolve the problems faster impeoving customer satisfaction Review collected by and hosted on G2.com.

Saurav J.

Research Analyst

Mid-Market (51-1000 emp.)

11/11/2024

"Revolutionizing Customer Acquisition and retention through Recursive Lab's Realtime"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime visual engagement tools including screen sharing and video chat significantly improve first contact resolution rates by enabling agents to see exactly what the customer is experiencing they can quickly identify and solve problems without the need for follow up calls this efficiency not only enhances customer satisfaction but also reduces the workload on support teams Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The platforms advance features may come with learning curve for users who are not familiar with such technology Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime allows agents to share their screen with customers providing step by step guidance through complex task whether its showing how to use a software feature or troubleshooting step screen sharing helps solve problems faster and more accurately, with interactive product demos businesses can engage potential customers and demostrate features in real time this helps customers better understand the products before purchasing, leading to informed decision and increased sales it also allows businesses to answer questions instantly which can further drive conversions Review collected by and hosted on G2.com.

Amee D.

Sales Development Associate

Mid-Market (51-1000 emp.)

11/11/2024

"Boost Sales conversion with personalized video engagement by Recursive Lab's Realtime"

4.5/5

What do you like best about Realtime?

One of the most valuable feature of Recursive Lab's Realtime is it's instant video chat which connects customers with support agents in real time this visual communication build trust helps resolve complex issues quickly and personalizes the support experience businesses can offer immediate help making customers feel seen and understood, ultimately boosting satisfaction and loyalty Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The drawback could be its reliance on stable internet connection Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime enables support agents to assist customers by viewing their screen in real time this eliminates confusion allowing agents to guide customers through various issues or troubleshooting problems it leads to quicker resolutions and fewer misunderstanduing improving the overall support experience, the platforms video chat feature enhances customer support by allowing face to face inetractions between agents and customers this personal touch helps agents build bond with customers making it easier to address concerns and resolve issues, it reduces frustration by offering immediate visual support Review collected by and hosted on G2.com.

Akshay S.

Research Analyst

Mid-Market (51-1000 emp.)

11/10/2024

"Increase Customer Satisfaction with Personalized Recursive Lab's Realtime Support"

4.5/5

What do you like best about Realtime?

The most helpful aspect of Recursive Lab's Realtime is its ability to provide instant interactive support through co-browsing live video chat and screensharing all while ensuring user data privacy and security this combination of features enables companies across various industries to engage with customer in real time helping them solve problems quickly and efficiently Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The least helpful aspect of Recursive Lab's Realtime could be its Dependency on stable internet connection Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime can work in different languages and adjust to local needs making it a solution that can be used worldwide it has a feature that allow businesses to offer real time support in various langages this helps companies assist customers from different countries and regions providing a consistent experience no matter where the user is located or what language they speak, the platform facilitates seamless remote collaboration between customers and teams features like co-browsing allows for efficient knowledge sharing, problem solving and decision making regaedless of geagraphical location Review collected by and hosted on G2.com.

Shivani P.

Research Analyst

Mid-Market (51-1000 emp.)

11/10/2024

"Enhancing Customer Support with Recursive Lab's Realtime No Download Co-browser and Screenshare Tool"

4.5/5

What do you like best about Realtime?

The Most Helpful aspect of Recurive Lab's Realtime is Instead of relying on customers to explain their problems agents can directly see what is happening on the customer's screen this allows them to quickly understand the issue and find a solution by observing the problem in real time agents can solve it faster which is especially important for complicated technical problems that would otherwise take longer to explain or figure out Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Dependency on stable internet connection Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime Visual support enhance interactions by allowing agents to directly see and guide the customer through their issues creating a more personal and engaging experience this immediate visual connection helps reduce misunderstandings and boosts efficiency by enabling faster problem resolution, customer feels understood and valued because they receive clear and on the spot assistance improving overall satisfaction and trust in the service, this visual approach help make the process smoother more efficient for both customer and support agent Review collected by and hosted on G2.com.

Latika B.

Business Development Associate

Mid-Market (51-1000 emp.)

11/9/2024

"Enhancing Business Communication with Recursive Lab's Realtime"

4.5/5

What do you like best about Realtime?

The most helpful thing about Recursive Lab's Realtime is how it makes customer support fast and easy it has features like Co-browsing and screensharing were agents can cee the customers screen in real time and help them solve problems instantly there is no need for customer to download anything Review collected by and hosted on G2.com.

What do you dislike about Realtime?

The cost of implementing such tool might be expensive for smaller Businesses Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtimee helps businesses give better support by using tools like co-brosing and screensharing these tools let agents see what the customer is doing on their screen and help them directly in real time this makes the support more personal because agents can give advice based on the customers specific problem not just a general answer, it is also great for onboarding new customers when customers are learning how to use a product agents can show them exactly what to do step by step this makes the process easier helps customer understand things faster and reduce confusion Review collected by and hosted on G2.com.

Sushman B.

Business Development Representative

Mid-Market (51-1000 emp.)

11/11/2024

"Achieving customer centric goals with Recursive Lab's Realtime Features"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime offers real time analytics to help businesses understand customer behavior during online interaction by tracking how customers use websites and services companies can spot problems improve their support processes and make better decisions to enhance user experience Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Recursive Lab's Realtime can be costly and may require significant resources making it less suitable for smaller businesses with limited budget Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime platform simplifies customer onboarding by providing live and visual guidance new customers can receive real time help as they navigate through the process reducing errors and confusion this leads to faster onboarding times and help customers get started with the products or services more efficiently, Recursive Lab's Realtime platform help businesses provide remote technical support by allowing agaents to troubleshoot and guide customers through technical issues even when they are located far away this feature reduces downtime and eliminates the need for in person visits Review collected by and hosted on G2.com.

Rahul K.

Business Development Representative

Mid-Market (51-1000 emp.)

11/7/2024

"Achieving Operational Excellence by Transforming processes with Recursive Lab's Realtime"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime tools ability to work on different devices is another strong point it works on mobile, desktop and various browsers so customers can get support no matter what device they are using this flexibility makes it easy for businesses to meet customers where they are Review collected by and hosted on G2.com.

What do you dislike about Realtime?

While Recursive Lab's Realtime offers great flexibility for support interactions the tool may require some training to use it effectively Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

Recursive Lab's Realtime co-browsing sales person can join a customer session instantly guiding them through the purchase process, answering question and addressing concerns as they arise this immediate support reassures customers and reduces uncertainty, Recursive Lab's Realtime cross device feature is very helpful in sales process because it allows sales teams to assist customers across any devices, having this support on any device increase the chance that customers will follow through the sale because they know they can reach out for help whenever they need it Review collected by and hosted on G2.com.

Bindiya M.

Research Analyst

Mid-Market (51-1000 emp.)

11/6/2024

"Enhancing Workflow Efficiency through Recursive Lab's Realtime"

4.5/5

What do you like best about Realtime?

Recursive Lab's Realtime allows agents to communicate directly with customers through secure video interactions the platform supports instant connections via web or mobile without customers needing to download an app or create an account this helps elevate the customer experience and speed up issue resolution Review collected by and hosted on G2.com.

What do you dislike about Realtime?

Some users might find the platform hard to navigate Review collected by and hosted on G2.com.

What problems is Realtime solving and how is that benefiting you?

One of the key feature of Recursive Lab's Realtime is its ability to facilitate global customer engagement their platform design support multiple languages making it ideal for businesses with diverse customer base, this feature ensures that support teams can effectively engage with users from different geographies , for businesses focus on customer acquisitions and sales Recursive Lab's Realtime tools also include personalized video chat options which allow agents to engage with potential customers in a more human manner this can be a powerful tool for converting leads, futhermore the platform's real time collaboration feature are an excellent resource for teams working across different locations Review collected by and hosted on G2.com.