G2

Manivasagam M.

IT Executive

Information Technology and Services

Small-Business (50 or fewer emp.)

5/19/2026

"Reliable, Always-On Remote Access for Fast Troubleshooting"

4/5

What do you like best about ManageEngine Remote Access Plus?

I like ManageEngine Remote Access Plus very much because one of the biggest benefits of using an agent-based remote support tool is the reliable, always-available access it provides for quick troubleshooting and unattended support. It also makes remote sessions smoother and more efficient than agentless methods, which helps a lot when I need to connect quickly and get things resolved. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Remote Access Plus?

Sometimes, when I start a remote session, the end system’s RAM usage goes up to a very high level, and the remote session ends up consuming too much memory. At times, it even hangs. Review collected by and hosted on G2.com.

What problems is ManageEngine Remote Access Plus solving and how is that benefiting you?

We use Remote Access Plus to access user machines from a different location. This lets us troubleshoot issues remotely, move files as needed, and carry out tasks that require administrator permissions. The best part is that we can do all of this without interrupting the people who are actively using those machines. Remote Access Plus has genuinely helped us work faster and stay more efficient overall. It has improved things for both the IT team and employees, since we can resolve problems quickly with Remote Access Plus. Review collected by and hosted on G2.com.