I really like how Syncro bridges service delivery and monitoring, allowing alerts to automatically create tickets, run scripts, close, and escalate issues with minimal touch. This integration of monitoring, scripting, and ticketing into one workflow is incredibly valuable to us. It not only notifies us but also triggers the right response, leaving a clean trail for audits. These features make Syncro worthwhile on so many levels and have significantly streamlined our operations. Review collected by and hosted on G2.com.
We are still experiencing scaling issues for large environments at times. As we take on large clients with a lot of endpoints, Syncro can be a bit slow. Also, the user interface could be improved. Though I like the look sometimes, it can be cumbersome finding where a workflow resides. Review collected by and hosted on G2.com.
Thank you for the five-star review, Vami! We're thrilled to hear Syncro is delivering as a true all-in-one RMM, from multiple endpoints per user to smart ticketing, multi-shell scripting, and patch management. Those are exactly the kinds of workflows we're building for. Thanks as well for flagging the ticket status classification options and the feedback around alert tuning for RAM usage. We appreciate hearing from our partners and use that input to help inform ongoing improvements!