# Best Patient Engagement Software - Page 2

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Jul 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,600+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=27950&focus%5B%5D=87629&focus%5B%5D=30748)

Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, Adit, NexHealth, and Phreesia.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=adit&focus%5B%5D=nexhealth&focus%5B%5D=phreesia)

**Sponsored**

### HealthArc

We help healthcare providers and payers manage chronic patients more effectively through an AI-driven Remote Patient Monitoring and Chronic Care Management platform. Our solution integrates seamlessly with your EHR, automates CMS-compliant billing, and delivers actionable patient insights — enabling you to improve outcomes, boost reimbursements, and reduce staff workload. With our technology, you can spend more time on care and less time on paperwork.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-07-28T07%3A22%3A37Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1420533&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D2&secure%5Btoken%5D=dd4100953313ff3c4a77a157f291cd3b876334e74bd50df851358f665c078104&secure%5Burl%5D=https%3A%2F%2Fwww.healtharc.io%2F&secure%5Burl_type%5D=company_website)

### [EHRYourWay](https://www.g2.com/products/ehryourway/reviews)

EHRYourWay is an end-to-end, ONC-certified electronic health record (EHR) solution specifically designed for the unique needs of behavioral health organizations. This comprehensive platform caters to outpatient and inpatient mental health clinics, addiction treatment centers, psychiatric hospitals, and Certified Community Behavioral Health Clinics (CCBHCs). By integrating all necessary functionalities—from patient intake and admissions to scheduling, clinical documentation, billing, and reporting—EHRYourWay eliminates the need for multiple vendors and disjointed systems, providing a seamless experience for users. Targeted primarily at healthcare providers in the behavioral health sector, EHRYourWay addresses the complexities of clinical workflows, compliance, and billing associated with mental health care. The platform is particularly beneficial for organizations that require a high degree of customization in their documentation and operational processes. Unlike rigid EHR systems that impose predefined workflows, EHRYourWay allows organizations to configure the platform according to their specific needs, ensuring that forms, workflows, and rules align with existing practices. This flexibility is essential for maintaining efficiency and minimizing disruption in clinical settings. One of the standout features of EHRYourWay is its robust clinical documentation capabilities. The platform enables users to create fully customized electronic replicas of their existing paper forms, allowing clinical staff to document care in a familiar format. It supports a wide range of behavioral health documentation, including psychiatric evaluations, therapy progress notes, and treatment plans. Additionally, built-in validated assessments, such as the PHQ-9 and GAD-7, automate scoring, while the integrated treatment planning module ensures continuity across patient records, linking assessments, diagnoses, and treatment goals in a comprehensive, audit-ready manner. In terms of billing and revenue cycle management, EHRYourWay streamlines the entire process from eligibility verification to claims submission. Its advanced fee schedule rules engine automates the determination of CPT codes and charge amounts, reducing manual entry and minimizing errors. The platform accommodates complex billing requirements, supporting various payers, including Medicaid, Medicare, and commercial insurers. Furthermore, EHRYourWay is equipped with compliance features, such as SOC 2 and ONC certifications, ensuring that organizations remain audit-ready while adhering to regulatory standards. EHRYourWay also excels in practice management, offering integrated solutions for scheduling, telehealth, patient portals, and intake management without the need for third-party add-ons. With a dedicated team of over 150 developers focused exclusively on behavioral health, EHRYourWay provides specialized support seven days a week, ensuring that users receive assistance tailored to their operational needs. This commitment to understanding the intricacies of behavioral health operations sets EHRYourWay apart as a comprehensive solution for organizations striving to enhance their clinical and administrative workflows.

**Average Rating:** 4.7/5.0

**Total Reviews:** 332

#### How Do G2 Users Rate EHRYourWay?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind EHRYourWay?

- **Seller:** [EHR Your Way](https://www.g2.com/sellers/ehr-your-way)
- **Company Website:** https://ehryourway.com/
- **Year Founded:** 2008
- **HQ Location:** San Diego, California
- **Twitter:** @ehryourway (168 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ehr-your-way/ (33 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Therapist, Office Manager
- **Top Industries:** Mental Health Care, Hospital & Health Care
- **Company Size:** 55% Small, 43% Medium

#### What Do G2 Reviewers Say About EHRYourWay?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of EHR Your Way, simplifying navigation and streamlining daily tasks effectively.
- Users find EHRYourWay’s **customer support exceptional** , promptly assisting with issues and enhancing overall user experience.
- Users value the **efficiency** of EHRYourWay, enjoying streamlined workflows and quick access to necessary information.
- Users appreciate the **streamlined documentation workflow** of EHRYourWay, which enhances efficiency and reduces administrative tasks.
- Users praise the **user-friendly navigation** of EHRYourWay, making it convenient for staff and improving their experience.

##### Cons

- Users often face **technical issues** , including bugs and slow performance, which hinder daily workflow and productivity.
- Users find the **limited customization** in EHRYourWay restricting for their clinical documentation needs.
- Users find **poor navigation** in EHRYourWay frustrating, impacting usability and slowing down their workflow significantly.
- Users find EHRYourWay to be **not user-friendly** , especially for older coworkers and during busy workflow times.
- Users notice a **significant learning curve** with EHRYourWay, making initial navigation challenging for new users.

#### What Are Recent G2 Reviews of EHRYourWay?

**["Extremely Helpful and Time-Saving EHR with Minimal Issues"](https://www.g2.com/survey_responses/ehryourway-review-12210651)**

**Rating:** 5.0/5.0 stars

_— Amanda J._

[Read full review](https://www.g2.com/survey_responses/ehryourway-review-12210651)

**["Consistently Excellent Support and a Smooth EHRYW Implementation"](https://www.g2.com/survey_responses/ehryourway-review-12678542)**

**Rating:** 4.0/5.0 stars

_— Kate T._

[Read full review](https://www.g2.com/survey_responses/ehryourway-review-12678542)

### [Luma Health](https://www.g2.com/products/luma-health/reviews)

Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.

**Average Rating:** 4.8/5.0

**Total Reviews:** 81

#### How Do G2 Users Rate Luma Health?

- **Workflow Management:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.5/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Luma Health?

- **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health)
- **Year Founded:** 2015
- **HQ Location:** San Mateo, California
- **Twitter:** @lumahealthhq (686 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6403362/ (198 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 57% Medium, 38% Small

#### What Do G2 Reviewers Say About Luma Health?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** of Luma Health, enhancing patient engagement while minimizing the need for human intervention.
- Users value the **easy communication** with patients, facilitating quick and effective replies.
- Users appreciate the **comprehensive features** of Luma Health, enhancing patient engagement and streamlining operational efficiency.
- Users appreciate the **easy communication** with patients, enabling seamless text exchanges and quick responses.
- Users value the **outstanding customer support** of Luma Health, appreciating the team's brilliance and compassion in problem-solving.

##### Cons

- Users find the **complex interface** of Luma Health challenging, needing prior knowledge of products for effective use.
- Users face challenges with **data management** in Luma, often stemming from inaccurate or incomplete system-level data.
- Users report that **incomplete data** often leads to issues with Luma's functionality, affecting overall user experience.
- Users find Luma Health **not user-friendly** due to its complexity and the need for product familiarity to navigate successfully.
- Users find Luma Health's **system complexity** challenging, needing prior knowledge for effective use and data management.

#### What Are Recent G2 Reviews of Luma Health?

**["Luma Leads The Way"](https://www.g2.com/survey_responses/luma-health-review-9733505)**

**Rating:** 4.5/5.0 stars

_— Vonda M._

[Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505)

**["Effortless Patient Communication Made Easy"](https://www.g2.com/survey_responses/luma-health-review-11980167)**

**Rating:** 5.0/5.0 stars

_— Stephanie S._

[Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167)

### [RevenueWell](https://www.g2.com/products/revenuewell/reviews)

RevenueWell is a dental practice management and patient communication platform that helps dental practices attract new patients, automate administrative workflows, and strengthen relationships with existing patients throughout the care journey. Designed for solo practices, group practices, and dental specialists, the platform integrates marketing, communication, and front-office tools into a single solution built specifically for the dental industry. RevenueWell was founded in 2010 by dental professionals to address the operational and communication challenges unique to dental practices. The platform reduces manual front-desk work by automating outreach, appointment management, and patient follow-up — allowing staff to spend less time on administrative tasks and more time on patient care. Core platform capabilities include: Automated appointment reminders, post-op instructions, and treatment plan follow-ups via email, text, and phone Two-way texting and integrated phone (RevenueWell Phone) for flexible, real-time patient communication Online scheduling and digital patient intake forms (RevenueWell Forms) to reduce paperwork and streamline check-in Social media management and online reputation management tools to support patient acquisition Teledentistry support for remote patient consultations RevenueWell also offers add-on products for practices that want to extend their capabilities: AI Receptionist — An AI-powered virtual receptionist that handles inbound patient calls, answers common questions, and captures appointment requests around the clock, reducing missed calls and front-desk phone volume AI Insurance Verification — An automated insurance verification tool that checks patient eligibility in real time, reducing manual verification time and helping prevent claim errors before appointments For practices that prefer a fully managed approach to patient acquisition, RevenueWell offers digital marketing services, including website design, paid search advertising, and SEO — handled by a team with dental-specific marketing expertise. This allows practices to outsource their online marketing without managing agencies or building in-house capabilities. RevenueWell integrates with major dental practice management systems, making it compatible with existing clinical workflows without requiring practices to replace their current software infrastructure.

**Average Rating:** 4.7/5.0

**Total Reviews:** 134

#### How Do G2 Users Rate RevenueWell?

- **Workflow Management:** 9.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind RevenueWell?

- **Seller:** [RevenueWell](https://www.g2.com/sellers/revenuewell)
- **Company Website:** https://www.revenuewell.com
- **Year Founded:** 2010
- **HQ Location:** Chicago, Illinois
- **Twitter:** @RevenueWell (1,154 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1183856/ (156 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 93% Small, 6% Medium

#### What Do G2 Reviewers Say About RevenueWell?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** with RevenueWell, enhancing patient connections and simplifying practice management.
- Users appreciate the **effective patient communication** features of RevenueWell, enhancing their connection and engagement with patients.
- Users appreciate the **automatic reminders** in RevenueWell, which streamline appointment confirmations and save valuable time.
- Users appreciate the **confirmation automation** of RevenueWell, simplifying patient communication and saving valuable staff time.
- Users love the **efficiency** of RevenueWell, appreciating time savings in confirmations, reminders, and real-time notifications.

##### Cons

- Users report frustrating **billing issues** with RevenueWell, including delays in cancellation and excessive password changes.
- Users report frequent **technical issues** with RevenueWell, including glitches and difficulties with campaign alerts and reminders.
- Users experience **messaging issues** with RevenueWell, reporting instability and lack of timely notifications in the mobile app.
- Users face **connectivity issues** with RevenueWell, impacting timely patient communications and overall app stability.
- Users report **poor customer service** , citing long billing issues and difficult transitions to RevenueWell phones.

#### What Are Recent G2 Reviews of RevenueWell?

**["Helpful Insights and Great Communication"](https://www.g2.com/survey_responses/revenuewell-review-13068805)**

**Rating:** 4.5/5.0 stars

_— Karen D._

[Read full review](https://www.g2.com/survey_responses/revenuewell-review-13068805)

**["RevenueWell is like having an extra person working for you."](https://www.g2.com/survey_responses/revenuewell-review-879108)**

**Rating:** 5.0/5.0 stars

_— Lesley R._

[Read full review](https://www.g2.com/survey_responses/revenuewell-review-879108)

### [MaxAssist](https://www.g2.com/products/maxassist/reviews)

MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment.

**Average Rating:** 4.7/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate MaxAssist?

- **Workflow Management:** 8.9/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.7/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MaxAssist?

- **Seller:** [MaxAssist](https://www.g2.com/sellers/maxassist)
- **Company Website:** https://www.maxassist.com
- **Year Founded:** 2013
- **HQ Location:** Calgary, Alberta
- **LinkedIn® Page:** https://www.linkedin.com/company/recallmax/ (66 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Dentist
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 89% Small, 6% Medium

#### What Do G2 Reviewers Say About MaxAssist?

_AI-generated summary from verified user reviews_

##### Pros

- Users find MaxAssist incredibly **easy to use** , streamlining patient contact and simplifying appointment management effortlessly.
- Users value the **effective patient communication** features of MaxAssist, enhancing engagement and retention effortlessly.
- Users highly value the **setup ease** of MaxAssist, appreciating its intuitive design and responsive customer support.
- Users value the **time-saving features** of MaxAssist, enabling efficient communication and reduced phone call requirements.
- Users find the **easy setup** of MaxAssist highly beneficial, enabling seamless integration and efficient communication.

##### Cons

- Users often face **messaging issues** with MaxAssist, such as automatic reminders and unwanted text distribution to all patients.
- Users are frustrated by the **limited features** of MaxAssist, particularly regarding scheduling and appointment management.
- Users find the **system navigation confusing** , with unclear notes and difficulties during follow-ups affecting usability.
- Users find **software limitations** in MaxAssist, particularly with confusing notes and difficulties in accessing essential information.
- Users find the **complex navigation** in MaxAssist frustrating, preferring quicker access to information and simpler formatting.

#### What Are Recent G2 Reviews of MaxAssist?

**["MaxAssist’s Cancellation List Saves Time with Fast Bulk Messaging"](https://www.g2.com/survey_responses/maxassist-review-13161859)**

**Rating:** 5.0/5.0 stars

_— Melissa L._

[Read full review](https://www.g2.com/survey_responses/maxassist-review-13161859)

**["User-Friendly Texting and Keeping our Schedule Full"](https://www.g2.com/survey_responses/maxassist-review-13169952)**

**Rating:** 4.5/5.0 stars

_— Tanis Y._

[Read full review](https://www.g2.com/survey_responses/maxassist-review-13169952)

### [OhMD](https://www.g2.com/products/ohmd/reviews)

OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed

**Average Rating:** 4.8/5.0

**Total Reviews:** 170

#### How Do G2 Users Rate OhMD?

- **Workflow Management:** 9.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind OhMD?

- **Seller:** [OhMD](https://www.g2.com/sellers/ohmd)
- **Company Website:** https://www.ohmd.com/
- **Year Founded:** 2016
- **HQ Location:** Burlington, Vermont
- **LinkedIn® Page:** https://www.linkedin.com/company/3265568/ (47 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Medical Assistant
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 54% Small, 45% Medium

#### What Do G2 Reviewers Say About OhMD?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy communication** with patients via OhMD, eliminating phone tag and ensuring timely responses.
- Users value the **easy patient communication** with OhMD, enhancing connections without sharing personal phone numbers.
- Users love the **user-friendly experience** of OhMD, facilitating quick, bidirectional communication with patients.
- Users love the **texting feature** of OhMD for seamless communication with patients, enhancing convenience and accessibility.
- Users value the **efficient patient communication** through OhMD, enhancing convenience and minimizing missed connections.

##### Cons

- Users experience **messaging issues** with OhMD, including lack of privacy and the need to refresh for new messages.
- Users highlight the **limited features** of OhMD, expressing a desire for more functionality and improvements.
- Users find the **limited messaging features** of OhMD hinder their ability to communicate efficiently and manage patient interactions.
- Users feel there's a lack of **missing features** in OhMD, limiting its full potential and functionality.
- Users experience occasional **technical issues** with OhMD, including slow performance and temporary login problems.

#### What Are Recent G2 Reviews of OhMD?

**["Love OHMD"](https://www.g2.com/survey_responses/ohmd-review-11664821)**

**Rating:** 5.0/5.0 stars

_— Lisa S._

[Read full review](https://www.g2.com/survey_responses/ohmd-review-11664821)

**["OhMD easy to integrate"](https://www.g2.com/survey_responses/ohmd-review-11680721)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/ohmd-review-11680721)

### [Lighthouse 360](https://www.g2.com/products/lighthouse-360/reviews)

Lighthouse 360+™ is your all-in-one platform to enhance the patient experience that seamlessly integrates with any Practice Management System (PMS). Lighthouse 360+ enables dental practices of all sizes, including multi-site locations, to seamlessly integrate patient communication, reputation management, and overall practice functionality. The platform’s vendor-agnostic capabilities allows practices to benefit regardless of their PMS.

**Average Rating:** 3.7/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Lighthouse 360?

- **Workflow Management:** 7.9/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Lighthouse 360?

- **Seller:** [Henry Schein One](https://www.g2.com/sellers/henry-schein-one-c2b2b9e0-09c0-490c-9b70-33bd380468f0)
- **Year Founded:** 2018
- **HQ Location:** American Fork, UTAH
- **Twitter:** @Henryscheinone (157 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/henry-schein-one/ (1,388 employees on LinkedIn®)
- **Ownership:** NASDAQ:HSIC

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness
- **Company Size:** 94% Small, 6% Medium

#### What Do G2 Reviewers Say About Lighthouse 360?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent customer support** of Lighthouse 360, making integration seamless and user-friendly.
- Users commend the **ease of use** of Lighthouse 360, highlighting its user-friendly nature and quick staff adaptation.
- Users value the **efficiency** of Lighthouse 360, as it simplifies operations and minimizes missed appointments effectively.
- Users value the **easy integration and excellent customer support** of Lighthouse 360, enhancing efficiency and user experience.
- Users appreciate the **product satisfaction** with Lighthouse 360, praising its user-friendliness and excellent customer support.

##### Cons

- Users desire more **customization options** for automated texts in Lighthouse 360 to enhance functionality.

#### What Are Recent G2 Reviews of Lighthouse 360?

**["Easily intuitive"](https://www.g2.com/survey_responses/lighthouse-360-review-6716655)**

**Rating:** 4.0/5.0 stars

_— Nicholas R._

[Read full review](https://www.g2.com/survey_responses/lighthouse-360-review-6716655)

**["Easy to use, Reduces missed appointments!"](https://www.g2.com/survey_responses/lighthouse-360-review-10764543)**

**Rating:** 4.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/lighthouse-360-review-10764543)

### [rater8](https://www.g2.com/products/rater8/reviews)

Unlock unparalleled visibility and sustainable growth for your practice with the rater8 Visibility Engine (raVE), the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving practice revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, practices can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your practice from invisible to in-demand with rater8.

**Average Rating:** 4.9/5.0

**Total Reviews:** 117

#### How Do G2 Users Rate rater8?

- **Workflow Management:** 8.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.6/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind rater8?

- **Seller:** [rater8](https://www.g2.com/sellers/rater8)
- **Company Website:** https://rater8.com/
- **Year Founded:** 2015
- **HQ Location:** Montvale, NJ
- **Twitter:** @rater8social (126 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/rater8/ (87 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Practice Administrator, Marketing Director
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 70% Medium, 28% Small

#### What Do G2 Reviewers Say About rater8?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Rater8, facilitating seamless integration and efficient patient feedback collection.
- Users rave about Rater8's **exceptional customer support** , with a responsive team ready to assist anytime.
- Users enjoy the **instant results** from Rater8, boosting their reviews significantly with ease and efficiency.
- Users value the **real-time feedback** from Rater8, enhancing their practice's growth and online reputation significantly.
- Users praise the **ease of use and effective team support** of rater8 for managing online reviews and reputation.

##### Cons

- Users find the **review management process tedious** due to time constraints and limitations on certain demographics contributing reviews.
- Users find the **user interface unintuitive** , often struggling to navigate tabs and dropdowns after time away.
- Users find **difficult navigation** challenging, as it takes time to reacquaint themselves with the interface and tabs.
- Users find the **pricing of rater8 to be expensive** compared to competitors offering integrated reputation management features.
- Users find the **inadequate reporting** limits their ability to track reviews and address issues effectively.

#### What Are Recent G2 Reviews of rater8?

**["Consistently Professional, Delightful Experience from Start to Implementation"](https://www.g2.com/survey_responses/rater8-review-13090587)**

**Rating:** 5.0/5.0 stars

_— Bullard B._

[Read full review](https://www.g2.com/survey_responses/rater8-review-13090587)

**["Lightning-Fast Support and a Helpful Client Success Manager"](https://www.g2.com/survey_responses/rater8-review-12445678)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/rater8-review-12445678)

### [medent](https://www.g2.com/products/medent/reviews)

Better connections start with medent. At medent, our mission is to support value-based care. We offer an “All-In-One” EMR/EHR, Patient Portal & Practice Management system that integrates with industry leading AI to provide a high-level of interoperability and automation. Trusted in the industry for more than 50 years, medent boasts highly customizable tools and flexible workflows that ensure patients are getting the right care at the right time. Schedule your free demonstration to see why 97% of our business comes from satisfied customer referrals!

**Average Rating:** 4.8/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate medent?

- **Workflow Management:** 9.4/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind medent?

- **Seller:** [medent](https://www.g2.com/sellers/medent)
- **Company Website:** https://www.medent.com/
- **Year Founded:** 1968
- **HQ Location:** Auburn, New York
- **LinkedIn® Page:** https://www.linkedin.com/company/medentemr/ (119 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 44% Small, 44% Medium

#### What Do G2 Reviewers Say About medent?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Medent to be **extremely easy to use** , appreciating its straightforward interface and helpful customer support.
- Users praise the **helpful and friendly customer support** team of Medent for their responsiveness and willingness to improve.
- Users appreciate the **extreme customizability** of Medent, finding it user-friendly and adaptable to various needs.
- Users value the **customization options** in Medent, making it user-friendly and adaptable to diverse preferences and departments.
- Users find Medent **straightforward and user-friendly** , with helpful customer service that enhances the overall experience.

##### Cons

- Users face **interface issues** such as excessive clicking and lack of quick access to the main menu.
- Users find the **complex interface** challenging and time-consuming to navigate, especially for a large organization.
- Users find the **difficult navigation** frustrating, as returning to the main menu requires excessive clicking.
- Users feel the lack of a **practice ticketing system** and a known issues page hampers troubleshooting efficiency.
- Users find the **lack of a ticketing system** in Medent frustrating, hindering the identification of open tickets.

#### What Are Recent G2 Reviews of medent?

**["An easy to use, intuitive EHR system with excellent customer service support."](https://www.g2.com/survey_responses/medent-review-11208439)**

**Rating:** 5.0/5.0 stars

_— Scott Shaver O._

[Read full review](https://www.g2.com/survey_responses/medent-review-11208439)

**["Highly recommend medent!"](https://www.g2.com/survey_responses/medent-review-5073979)**

**Rating:** 5.0/5.0 stars

_— Erica M._

[Read full review](https://www.g2.com/survey_responses/medent-review-5073979)

### [MyChart](https://www.g2.com/products/mychart/reviews)

MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.

**Average Rating:** 4.4/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate MyChart?

- **Workflow Management:** 7.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MyChart?

- **Seller:** [Epic Systems](https://www.g2.com/sellers/epic-systems-750cb0d2-609a-45fe-a972-9ac8cf80bc1a)
- **Year Founded:** 1979
- **HQ Location:** Verona, WI
- **LinkedIn® Page:** https://www.linkedin.com/company/163658/ (17,254 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 51% Large, 38% Small

#### What Are Recent G2 Reviews of MyChart?

**["Revolutionized my care"](https://www.g2.com/survey_responses/mychart-review-7520167)**

**Rating:** 5.0/5.0 stars

_— Matthew M. M._

[Read full review](https://www.g2.com/survey_responses/mychart-review-7520167)

**["MyChart - through eyes of a patient and a provider's personnel"](https://www.g2.com/survey_responses/mychart-review-6791215)**

**Rating:** 4.0/5.0 stars

_— Priscilla H._

[Read full review](https://www.g2.com/survey_responses/mychart-review-6791215)

### [athenaOne](https://www.g2.com/products/athenaone/reviews)

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

**Average Rating:** 3.4/5.0

**Total Reviews:** 112

#### How Do G2 Users Rate athenaOne?

- **Workflow Management:** 9.4/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind athenaOne?

- **Seller:** [athenahealth](https://www.g2.com/sellers/athenahealth)
- **Year Founded:** 1997
- **HQ Location:** Watertown, MA
- **Twitter:** @athenahealth (24,384 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/athenahealth (8,948 employees on LinkedIn®)
- **Ownership:** NASDAQ: ATHN

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 44% Small, 35% Medium

#### What Do G2 Reviewers Say About athenaOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities.
- Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows.
- Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management.
- Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly.
- Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly.

##### Cons

- Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs.
- Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes.
- Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk.
- Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences.
- Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff.

#### What Are Recent G2 Reviews of athenaOne?

**["Easy-to-Navigate EHR with Quick Access to Key Information"](https://www.g2.com/survey_responses/athenaone-review-12619892)**

**Rating:** 5.0/5.0 stars

_— kelly b._

[Read full review](https://www.g2.com/survey_responses/athenaone-review-12619892)

**["User-Friendly EMR with Excellent Scheduling Tools"](https://www.g2.com/survey_responses/athenaone-review-1482555)**

**Rating:** 4.0/5.0 stars

_— Verified User in Research_

[Read full review](https://www.g2.com/survey_responses/athenaone-review-1482555)

### [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews)

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

**Average Rating:** 3.7/5.0

**Total Reviews:** 166

#### How Do G2 Users Rate NextGen Healthcare EHR?

- **Workflow Management:** 8.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 7.6/10 (Category avg: 8.5/10)
- **Patient Communications:** 7.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NextGen Healthcare EHR?

- **Seller:** [NextGen Healthcare](https://www.g2.com/sellers/nextgen-healthcare)
- **Company Website:** https://www.nextgen.com
- **Year Founded:** 1974
- **HQ Location:** Remote
- **Twitter:** @NextGen (21,203 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12738/ (3,193 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 54% Medium, 40% Small

#### What Do G2 Reviewers Say About NextGen Healthcare EHR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NextGen Healthcare EHR to be **easy to manage and train** , enhancing efficiency with responsive support.
- Users find the **support and training** of NextGen Healthcare EHR to be effective and manageable for new users.
- Users find the **training process** for NextGen Healthcare EHR to be manageable and effective, enhancing overall usability.
- Users appreciate the **fast and helpful support** from NexGen, making it easy to train new users effectively.
- Users value the **customizability** of NextGen Healthcare EHR, tailoring the software to fit their specific needs.

##### Cons

- Users struggle with the **difficult navigation** of NextGen Healthcare EHR, finding it hard to use and enroll patients.
- Users find the **navigation difficult** , making it challenging for patients to efficiently access the system.
- Users find the **access issues** with the patient portal frustrating, making enrollment difficult for patients.
- Users are frustrated with the **excessive clicks required** and the limitation of accessing only one patient chart at a time.
- Users find the **confusing features** of NextGen Healthcare EHR frustrating, particularly with excessive clicks and limited chart access.

#### What Are Recent G2 Reviews of NextGen Healthcare EHR?

**["NextGen Healthcare EHR: Driving Efficiency and Innovation at MSO Holdings"](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12891947)**

**Rating:** 5.0/5.0 stars

_— Jose D._

[Read full review](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12891947)

**["Robust Features with Slight Learning Curve"](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141)**

**Rating:** 4.0/5.0 stars

_— Chez G._

[Read full review](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141)

### [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews)

TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\*

**Average Rating:** 4.5/5.0

**Total Reviews:** 195

#### How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?

- **Workflow Management:** 8.9/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.4/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind TigerConnect Clinical Collaboration Platform?

- **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect)
- **Year Founded:** 2010
- **HQ Location:** Santa Monica, CA
- **Twitter:** @TigerConnect (3,930 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (343 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 37% Medium, 33% Large

#### What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of TigerConnect, enhancing collaboration and productivity across various platforms seamlessly.
- Users appreciate the **seamless accessibility** of TigerConnect across multiple platforms, enhancing collaboration and efficiency in clinical settings.
- Users appreciate the **ease of IM** with TigerConnect, enhancing productivity and user-friendliness in communication.
- Users value the **efficiency** of TigerConnect, enabling seamless collaboration and quick resolutions across multiple devices.
- Users value the **HIPAA compliance** of TigerConnect, ensuring secure and effective collaboration in clinical settings.

##### Cons

- Users feel the **missing videoconferencing and patient communication features** hinder effective family interactions and collaboration.

#### What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform?

**["Simple UI with Peace of Mind from Safe, Encrypted Content"](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)

**["Essential Part of everything we do"](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)**

**Rating:** 5.0/5.0 stars

_— Leonard P._

[Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)

- [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score#product-list)
- [1](/categories/patient-engagement?order=g2_score#product-list)
- 2
- [3](/categories/patient-engagement?order=g2_score&page=3#product-list)
- [4](/categories/patient-engagement?order=g2_score&page=4#product-list)
- [5](/categories/patient-engagement?order=g2_score&page=5#product-list)
- [6](/categories/patient-engagement?order=g2_score&page=6#product-list)
- …
- [26](/categories/patient-engagement?order=g2_score&page=26#product-list)
- [27](/categories/patient-engagement?order=g2_score&page=27#product-list)
- [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=3#product-list)

Spotlight Categories

[Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service)

[Sales Compensation Software](https://www.g2.com/categories/sales-compensation)

[Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms)

[Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration)

[CMMS Software](https://www.g2.com/categories/cmms)

Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
- [Other Patient Experience](/categories/other-patient-experience)
- [Patient Case Management](/categories/patient-case-management)

- [Patient Intake](/categories/patient-intake)
- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
- [Patient Scheduling](/categories/patient-scheduling)

- [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm)

[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

Show More

* * *

## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.