# Best Patient Engagement Software - Page 2 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience ## Top Patient Engagement Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,055 reviews) | Automated patient review solicitation with PM integration | "[Reputation Management Life Saver!](https://www.g2.com/survey_responses/birdeye-review-8930451)" | | 2 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Two-way patient texting with EHR integration | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 3 | [ModMed](https://www.g2.com/products/modmed/reviews) | 4.5/5.0 (362 reviews) | Specialty EHR-integrated patient communication and recall | "[Easy-to-Use, Dependable EHR That Keeps Documentation Efficient](https://www.g2.com/survey_responses/modmed-review-12939506)" | | 4 | [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) | 3.7/5.0 (158 reviews) | All-in-one clinical documentation with patient portal | "[Versatile EHR for Clinical Operations, Care Coordination, and Population Health](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)" | | 5 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way texting with EMR-integrated appointment workflows | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 6 | [Adit](https://www.g2.com/products/adit/reviews) | 4.8/5.0 (94 reviews) | Two-way texting and automated appointment confirmations | "[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)" | | 7 | [NexHealth](https://www.g2.com/products/nexhealth/reviews) | 4.8/5.0 (122 reviews) | EMR-integrated appointment filling and digital intake | "[Left & Happily Came Back](https://www.g2.com/survey_responses/nexhealth-review-13108173)" | | 8 | [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) | 4.7/5.0 (312 reviews) | Automated patient journeys with digital consents | "[An All-in-One Platform That Continues to Improve Our Practice](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)" | | 9 | [Phreesia](https://www.g2.com/products/phreesia/reviews) | 3.9/5.0 (44 reviews) | Pre-visit intake with EHR-integrated insurance verification | "[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)" | | 10 | [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) | 4.7/5.0 (294 reviews) | — | "[Customizable and Cost-Effective Practice Management](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-12258829)" | ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=27950&focus%5B%5D=87629&focus%5B%5D=30748) Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, Adit, NexHealth, and Phreesia. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=adit&focus%5B%5D=nexhealth&focus%5B%5D=phreesia) ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Jul 2026) - **Average Rating**: 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month *Last updated: July 25, 2026* ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,500+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### NextGen Healthcare EHR NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-07-25T21%3A01%3A48Z&secure%5Bdisplayable_resource_id%5D=444&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=444&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1821&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D2&secure%5Btoken%5D=4870138bccd5da0f20ce58464f1fda8e1f612c71ad9ab091d01a8c958c975d3c&secure%5Burl%5D=https%3A%2F%2Fwww.nextgen.com%2Fehr-demo%3Futm_source%3Dintent%26utm_medium%3Dg2%26utm_campaign%3D701Vz00000jcuH0IAI%26utm_content%3Dg2-clicks-ad&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Patient Engagement Software Products in 2026? ### 1. [InteliChart](https://www.g2.com/products/intelichart/reviews) InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement. **Average Rating:** 4.4/5.0 **Total Reviews:** 68 **How Do G2 Users Rate InteliChart?** - **Workflow Management:** 8.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.1/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind InteliChart?** - **Seller:** [InteliChart](https://www.g2.com/sellers/intelichart) - **Company Website:** https://intelichart.com - **Year Founded:** 2006 - **HQ Location:** Charlotte, North Carolina - **Twitter:** @InteliChart (929 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/intelichart/ (80 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 56% Mid-Market, 34% Small-Business #### What Are InteliChart's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Patient Communication (11 reviews) - Communication (6 reviews) - Efficiency (6 reviews) - Easy Integrations (5 reviews) **Cons:** - Limited Features (5 reviews) - Not User-Friendly (5 reviews) - Difficult Setup (4 reviews) - Missing Features (4 reviews) - EMR Integration Issues (3 reviews) ### What Do G2 Reviewers Say About InteliChart? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of InteliChart, streamlining patient registration and communication effectively. - Users value the **efficient patient communication** features of InteliChart, enhancing both patient experience and staff workflow. - Users appreciate the **easy patient communication** facilitated by InteliChart, enhancing efficiency for both staff and patients. - Users value the **efficiency** of InteliChart, enhancing communication and streamlining workflow for healthcare providers. - Users find **easy integrations** with InteliChart enhance functionality and improve patient experience significantly. **Cons:** - Users find the **limited features** of InteliChart frustrating, particularly regarding patient reminders and population filters. - Users find InteliChart **not user-friendly** , struggling with its complex layout and time-consuming setup process. - Users find the **difficult setup** of InteliChart frustrating, especially for accessing multiple accounts or features. - Users are frustrated by the **missing features** in InteliChart, impacting usability and desired functionalities. - Users report **EMR integration issues** with InteliChart, impacting access to essential patient information and requiring IT intervention. #### What Are Recent G2 Reviews of InteliChart? **"[Intelichart has been an amazing product for our Clinic](https://www.g2.com/survey_responses/intelichart-review-10237753)"** **Rating:** 4.5/5.0 stars *— Adriana S.* [Read full review](https://www.g2.com/survey_responses/intelichart-review-10237753) --- **"[Creating a positive patient portal experience, boosting engagement](https://www.g2.com/survey_responses/intelichart-review-13056501)"** **Rating:** 4.5/5.0 stars *— Stacie E.* [Read full review](https://www.g2.com/survey_responses/intelichart-review-13056501) --- #### What Are G2 Users Discussing About InteliChart? - [What is InteliChart used for?](https://www.g2.com/discussions/what-is-intelichart-used-for) - 1 upvote ### 2. [MyChart](https://www.g2.com/products/mychart/reviews) MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment. **Average Rating:** 4.4/5.0 **Total Reviews:** 37 **How Do G2 Users Rate MyChart?** - **Workflow Management:** 7.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind MyChart?** - **Seller:** [Epic Systems](https://www.g2.com/sellers/epic-systems-750cb0d2-609a-45fe-a972-9ac8cf80bc1a) - **Year Founded:** 1979 - **HQ Location:** Verona, WI - **LinkedIn® Page:** https://www.linkedin.com/company/163658/ (17,254 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 51% Enterprise, 38% Small-Business #### What Are Recent G2 Reviews of MyChart? **"[Revolutionized my care](https://www.g2.com/survey_responses/mychart-review-7520167)"** **Rating:** 5.0/5.0 stars *— Matthew M. M.* [Read full review](https://www.g2.com/survey_responses/mychart-review-7520167) --- **"[MyChart - through eyes of a patient and a provider's personnel](https://www.g2.com/survey_responses/mychart-review-6791215)"** **Rating:** 4.0/5.0 stars *— Priscilla H.* [Read full review](https://www.g2.com/survey_responses/mychart-review-6791215) --- #### What Are G2 Users Discussing About MyChart? - [Is MyChart a software?](https://www.g2.com/discussions/is-mychart-a-software) - [What is the difference between Epic and MyChart?](https://www.g2.com/discussions/what-is-the-difference-between-epic-and-mychart) - [What are the benefits of MyChart?](https://www.g2.com/discussions/what-are-the-benefits-of-mychart) - 1 comment - [What does MyChart app do?](https://www.g2.com/discussions/what-does-mychart-app-do) ### 3. [athenaOne](https://www.g2.com/products/athenaone/reviews) athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. **Average Rating:** 3.4/5.0 **Total Reviews:** 111 **How Do G2 Users Rate athenaOne?** - **Workflow Management:** 9.4/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10) - **Patient Communications:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind athenaOne?** - **Seller:** [athenahealth](https://www.g2.com/sellers/athenahealth) - **Year Founded:** 1997 - **HQ Location:** Watertown, MA - **Twitter:** @athenahealth (24,384 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/athenahealth (8,948 employees on LinkedIn®) - **Ownership:** NASDAQ: ATHN **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 44% Small-Business, 35% Mid-Market #### What Are athenaOne's Pros and Cons? **Pros:** - Features (6 reviews) - Ease of Use (5 reviews) - Integrations (4 reviews) - Helpful (3 reviews) - Templates (3 reviews) **Cons:** - Inadequate Reporting (3 reviews) - Learning Curve (3 reviews) - Poor Customer Support (3 reviews) - Billing Issues (2 reviews) - Inefficient Reporting (2 reviews) ### What Do G2 Reviewers Say About athenaOne? *AI-generated summary from verified user reviews* **Pros:** - Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. - Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. - Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. - Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. - Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. **Cons:** - Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. - Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. - Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. - Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. - Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. #### What Are Recent G2 Reviews of athenaOne? **"[Easy-to-Navigate EHR with Quick Access to Key Information](https://www.g2.com/survey_responses/athenaone-review-12619892)"** **Rating:** 5.0/5.0 stars *— kelly b.* [Read full review](https://www.g2.com/survey_responses/athenaone-review-12619892) --- **"[User-Friendly EMR with Excellent Scheduling Tools](https://www.g2.com/survey_responses/athenaone-review-1482555)"** **Rating:** 4.0/5.0 stars *— Verified User in Research* [Read full review](https://www.g2.com/survey_responses/athenaone-review-1482555) --- #### What Are G2 Users Discussing About athenaOne? - [What are the benefits and challenges of using athenaOne for healthcare practice management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-athenaone-for-healthcare-practice-management) - [What is Athena health system?](https://www.g2.com/discussions/what-is-athena-health-system) - [What is Athena EHR?](https://www.g2.com/discussions/what-is-athena-ehr) - [What is Athena electronic medical records?](https://www.g2.com/discussions/what-is-athena-electronic-medical-records) - [What are the benefits of using athenahealth?](https://www.g2.com/discussions/what-are-the-benefits-of-using-athenahealth) ### 4. [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers. **Average Rating:** 3.7/5.0 **Total Reviews:** 166 **How Do G2 Users Rate NextGen Healthcare EHR?** - **Workflow Management:** 8.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.6/10 (Category avg: 8.5/10) - **Patient Communications:** 7.2/10 (Category avg: 8.8/10) **Who Is the Company Behind NextGen Healthcare EHR?** - **Seller:** [NextGen Healthcare](https://www.g2.com/sellers/nextgen-healthcare) - **Company Website:** https://www.nextgen.com - **Year Founded:** 1974 - **HQ Location:** Remote - **Twitter:** @NextGen (21,203 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12738/ (3,193 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 54% Mid-Market, 40% Small-Business #### What Are NextGen Healthcare EHR's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Helpful (2 reviews) - Learning (2 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) **Cons:** - Difficult Navigation (2 reviews) - Navigation Difficulty (2 reviews) - Access Issues (1 reviews) - Client Management (1 reviews) - Confusing Features (1 reviews) ### What Do G2 Reviewers Say About NextGen Healthcare EHR? *AI-generated summary from verified user reviews* **Pros:** - Users find NextGen Healthcare EHR to be **easy to manage and train** , enhancing efficiency with responsive support. - Users find the **support and training** of NextGen Healthcare EHR to be effective and manageable for new users. - Users find the **training process** for NextGen Healthcare EHR to be manageable and effective, enhancing overall usability. - Users appreciate the **fast and helpful support** from NexGen, making it easy to train new users effectively. - Users value the **customizability** of NextGen Healthcare EHR, tailoring the software to fit their specific needs. **Cons:** - Users struggle with the **difficult navigation** of NextGen Healthcare EHR, finding it hard to use and enroll patients. - Users find the **navigation difficult** , making it challenging for patients to efficiently access the system. - Users find the **access issues** with the patient portal frustrating, making enrollment difficult for patients. - Users are frustrated with the **excessive clicks required** and the limitation of accessing only one patient chart at a time. - Users find the **confusing features** of NextGen Healthcare EHR frustrating, particularly with excessive clicks and limited chart access. #### What Are Recent G2 Reviews of NextGen Healthcare EHR? **"[NextGen Healthcare EHR: Driving Efficiency and Innovation at MSO Holdings](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12891947)"** **Rating:** 5.0/5.0 stars *— Jose D.* [Read full review](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12891947) --- **"[Robust Features with Slight Learning Curve](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141)"** **Rating:** 4.0/5.0 stars *— Chez G.* [Read full review](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141) --- #### What Are G2 Users Discussing About NextGen Healthcare EHR? - [What is NextGen Healthcare EHR used for?](https://www.g2.com/discussions/what-is-nextgen-healthcare-ehr-used-for) - [How much does NextGen EHR cost?](https://www.g2.com/discussions/how-much-does-nextgen-ehr-cost) - [How do you use NextGen EHR?](https://www.g2.com/discussions/how-do-you-use-nextgen-ehr) - [Who uses NextGen?](https://www.g2.com/discussions/who-uses-nextgen) - [What is NextGen software?](https://www.g2.com/discussions/what-is-nextgen-software) - 1 comment ### 5. [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers. **Average Rating:** 4.2/5.0 **Total Reviews:** 117 **How Do G2 Users Rate Raintree Systems?** - **Workflow Management:** 8.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.4/10 (Category avg: 8.5/10) - **Patient Communications:** 8.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Raintree Systems?** - **Seller:** [Raintree Systems](https://www.g2.com/sellers/raintree-systems) - **Company Website:** https://www.raintreeinc.com - **Year Founded:** 1983 - **HQ Location:** Chandler, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/56783/ (303 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 46% Mid-Market, 40% Small-Business #### What Are Raintree Systems's Pros and Cons? **Pros:** - Features (17 reviews) - Ease of Use (16 reviews) - Efficiency (14 reviews) - Helpful (11 reviews) - Business Efficiency (8 reviews) **Cons:** - Not User-Friendly (12 reviews) - Poor Usability (11 reviews) - System Usability (9 reviews) - Navigation Difficulty (8 reviews) - Difficult Navigation (6 reviews) ### What Do G2 Reviewers Say About Raintree Systems? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **innovative features** of Raintree Systems, enhancing workflow efficiency and integrating modern technology seamlessly. - Users love the **ease of use** of Raintree Systems, enjoying streamlined workflows and comprehensive features all in one place. - Users appreciate the **efficiency** of Raintree Systems, enhancing workflows and simplifying billing processes effectively. - Users value the **responsive customer support** and seamless documentation integration offered by Raintree Systems. - Users value the **business efficiency** of Raintree Systems, praising its streamlined processes and effective support for clinic operations. **Cons:** - Users find Raintree Systems **not user-friendly** due to its outdated interface and overwhelming complexity for new users. - Users find **poor usability** challenging, with complex features that overwhelm and hinder effective use for ABA therapy. - Users face a **steep learning curve** and find usability challenging without adequate support or training from Raintree Systems. - Users often face **navigation difficulties** with Raintree Systems due to its outdated interface and overwhelming functions. - Users struggle with **difficult navigation** due to an outdated interface and lack of intuitive design in Raintree Systems. #### What Are Recent G2 Reviews of Raintree Systems? **"[Strong Features but Room for Improvement](https://www.g2.com/survey_responses/raintree-systems-review-11353838)"** **Rating:** 4.0/5.0 stars *— Courtni D.* [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-11353838) --- **"[Raintree Makes Therapy Documentation Fast and Effortless](https://www.g2.com/survey_responses/raintree-systems-review-13068969)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-13068969) --- #### What Are G2 Users Discussing About Raintree Systems? - [What is Raintree Systems | Therapy & Rehab used for?](https://www.g2.com/discussions/what-is-raintree-systems-therapy-rehab-used-for) - 1 comment ### 6. [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\* **Average Rating:** 4.5/5.0 **Total Reviews:** 195 **How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?** - **Workflow Management:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.4/10 (Category avg: 8.5/10) - **Patient Communications:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind TigerConnect Clinical Collaboration Platform?** - **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect) - **Year Founded:** 2010 - **HQ Location:** Santa Monica, CA - **Twitter:** @TigerConnect (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 37% Mid-Market, 33% Enterprise #### What Are TigerConnect Clinical Collaboration Platform's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Accessibility (1 reviews) - Chat Communication (1 reviews) - Efficiency (1 reviews) - HIPAA Compliance (1 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of TigerConnect, enhancing collaboration and productivity across various platforms seamlessly. - Users appreciate the **seamless accessibility** of TigerConnect across multiple platforms, enhancing collaboration and efficiency in clinical settings. - Users appreciate the **ease of IM** with TigerConnect, enhancing productivity and user-friendliness in communication. - Users value the **efficiency** of TigerConnect, enabling seamless collaboration and quick resolutions across multiple devices. - Users value the **HIPAA compliance** of TigerConnect, ensuring secure and effective collaboration in clinical settings. **Cons:** - Users feel the **missing videoconferencing and patient communication features** hinder effective family interactions and collaboration. #### What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform? **"[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232) --- **"[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)"** **Rating:** 5.0/5.0 stars *— Leonard P.* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046) --- #### What Are G2 Users Discussing About TigerConnect Clinical Collaboration Platform? - [Is TigerConnect free?](https://www.g2.com/discussions/is-tigerconnect-free) - [Is TigerConnect HIPAA compliant?](https://www.g2.com/discussions/is-tigerconnect-hipaa-compliant) - [How does TigerConnect work?](https://www.g2.com/discussions/how-does-tigerconnect-work) - [What is TigerConnect app?](https://www.g2.com/discussions/what-is-tigerconnect-app) - 1 comment ### 7. [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system. **Average Rating:** 4.1/5.0 **Total Reviews:** 255 **How Do G2 Users Rate Tebra (previously Kareo + PatientPop)?** - **Workflow Management:** 8.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.2/10 (Category avg: 8.5/10) - **Patient Communications:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Tebra (previously Kareo + PatientPop)?** - **Seller:** [Tebra](https://www.g2.com/sellers/tebra) - **Company Website:** https://www.tebra.com/ - **HQ Location:** Corona del Mar, US - **Twitter:** @TebraOfficial (11,001 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tebra/ (1,054 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 86% Small-Business, 11% Mid-Market #### What Are Tebra (previously Kareo + PatientPop)'s Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Customer Support (4 reviews) - Efficiency (4 reviews) - Features (4 reviews) - Customizability (3 reviews) **Cons:** - Limited Features (5 reviews) - Inadequate Reporting (4 reviews) - Inefficiency (4 reviews) - Billing Issues (3 reviews) - Inefficient Reporting (3 reviews) ### What Do G2 Reviewers Say About Tebra (previously Kareo + PatientPop)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Tebra, highlighting ease of use and simple setup. - Users praise the **responsive customer support** of Tebra, appreciating quick resolutions and personal assistance via video chat. - Users value Tebra's **efficiency** in managing tasks and claims seamlessly, enhancing productivity and user experience significantly. - Users appreciate the **user-friendly app and AI note feature** , enhancing convenience and efficiency in healthcare management. - Users appreciate the **customizability** of Tebra, benefiting from multiple templates and easy report generation. **Cons:** - Users find the **limited features** of Tebra hinder their efficiency, especially regarding sorting and billing capabilities. - Users face **inadequate reporting** issues, requiring manual data manipulation and experiencing duplicate reports and refresh problems. - Users find the **inefficiency** of Tebra due to excessive clicking and lengthy report generation processes frustrating. - Users experience **billing issues** that hinder workflow, including slow claims, limited changes post-billing, and incorrect patient coupons. - Users find Tebra's reporting to be **inefficient** , often requiring manual data exports to meet their needs. #### What Are Recent G2 Reviews of Tebra (previously Kareo + PatientPop)? **"[Easy Charge Capture for Accurate Coding](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619)"** **Rating:** 5.0/5.0 stars *— Belinda C.* [Read full review](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619) --- **"[Easy to use!](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720)"** **Rating:** 5.0/5.0 stars *— Dawn P.* [Read full review](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720) --- #### What Are G2 Users Discussing About Tebra (previously Kareo + PatientPop)? - [How much is PatientPop monthly?](https://www.g2.com/discussions/how-much-is-patientpop-monthly) - [Is kareo a clearinghouse?](https://www.g2.com/discussions/is-kareo-a-clearinghouse) - 1 comment - [Is PatientPop a CRM?](https://www.g2.com/discussions/is-patientpop-a-crm) - [How much does kareo cost?](https://www.g2.com/discussions/how-much-does-kareo-cost) - 1 comment - [How is PatientPop different?](https://www.g2.com/discussions/how-is-patientpop-different) ### 8. [Intiveo](https://www.g2.com/products/intiveo/reviews) Intiveo's patient engagement software is designed to empower dental practices to enhance the patient experience. We facilitate open communication, reduce no-shows and cancellations, boost staff productivity, and increase revenue growth. Our platform improves patient engagement and loyalty through two-way chat, recall reminders, quality improvement surveys, and online review management tools. With comprehensive integrations across major PMS systems, Intiveo streamlines front-office workflows, centralizing patient engagement and communication management. Our dedicated team of experts offers personalized onboarding and ongoing support for seamless launch and scalability as your practice grows. Intiveo serves over 15,000 dental practices across North America, helping them improve their patients’ experience, streamline operations, and drive revenue growth while improving staff morale. Experience the Intiveo advantage – where dental practices flourish, and patients look forward to their visits with confidence and clarity. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Intiveo?** - **Workflow Management:** 9.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.1/10 (Category avg: 8.5/10) - **Patient Communications:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Intiveo?** - **Seller:** [Intiveo](https://www.g2.com/sellers/intiveo) - **Year Founded:** 2010 - **HQ Location:** Vancouver, CA - **Twitter:** @Intiveo (183 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2642067/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Intiveo's Pros and Cons? **Pros:** - Ease of Use (1 reviews) **Cons:** - Long Waiting Time (1 reviews) - Poor Call Functionality (1 reviews) - Unreliable Communication (1 reviews) ### What Do G2 Reviewers Say About Intiveo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Intiveo, allowing them to achieve quick and precise results effortlessly. **Cons:** - Users find the **long waiting time** until 7am to access voicemails frustrating and inconvenient. - Users are frustrated with the **poor call functionality** , making it difficult to check voice mails promptly. - Users express frustration over **unreliable communication** due to delayed access to voicemails until 7am. #### What Are Recent G2 Reviews of Intiveo? **"[Streamlined Patient Management, Exceptional Experience](https://www.g2.com/survey_responses/intiveo-review-9922852)"** **Rating:** 4.0/5.0 stars *— Dr. Hamza T.* [Read full review](https://www.g2.com/survey_responses/intiveo-review-9922852) --- **"[Very reliable and 100 %accurate when it come to verify cancel apts. love it.](https://www.g2.com/survey_responses/intiveo-review-7448524)"** **Rating:** 5.0/5.0 stars *— Verified User in Alternative Dispute Resolution* [Read full review](https://www.g2.com/survey_responses/intiveo-review-7448524) --- ### 9. [Updox](https://www.g2.com/products/updox/reviews) With over 470k users, 68k physicians, 150 million patients and 150+ EHR integrations, Updox empowers physicians, pharmacists and other healthcare providers and staff to be more efficient and effective. We provide HIPAA-compliant electronic fax, secure text & SMS, video chat, patient reminders, broadcast messaging and so much more. **Average Rating:** 4.4/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Updox?** - **Workflow Management:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Updox?** - **Seller:** [EverPro](https://www.g2.com/sellers/everpro) - **Year Founded:** 2016 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®) - **Ownership:** NASDAQ: EVCM **Who Uses This Product?** - **Who Uses This:** Medical Assistant, Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 85% Small-Business, 9% Mid-Market #### What Are Recent G2 Reviews of Updox? **"[Excellent software for online consultation](https://www.g2.com/survey_responses/updox-review-8941267)"** **Rating:** 5.0/5.0 stars *— Khushi P.* [Read full review](https://www.g2.com/survey_responses/updox-review-8941267) --- **"[Great Software!!](https://www.g2.com/survey_responses/updox-review-8966403)"** **Rating:** 5.0/5.0 stars *— Avinash A.* [Read full review](https://www.g2.com/survey_responses/updox-review-8966403) --- #### What Are G2 Users Discussing About Updox? - [What are the benefits and drawbacks of using Updox for patient communication?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-updox-for-patient-communication) - [How do I fax from Updox?](https://www.g2.com/discussions/how-do-i-fax-from-updox) - [How much does Updox cost per month?](https://www.g2.com/discussions/how-much-does-updox-cost-per-month) - 2 comments - [Does Updox have an app?](https://www.g2.com/discussions/does-updox-have-an-app) - 1 comment - [What is Updox used for?](https://www.g2.com/discussions/what-is-updox-used-for) - 5 comments ### 10. [Relatient](https://www.g2.com/products/relatient/reviews) At Relatient, we believe that the key to better health is better access. Better access lies at the intersection of scheduling and communication. Our Dash® platform combines best in KLAS patient self-scheduling and centralized scheduling with modern two-way patient communication tools to provide better access for patients, better utilization for providers, and better outcomes for all. For more information or to schedule a demo, visit www.relatient.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Relatient?** - **Workflow Management:** 9.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Relatient?** - **Seller:** [Relatient](https://www.g2.com/sellers/relatient) - **Year Founded:** 2012 - **HQ Location:** Franklin, TN - **Twitter:** @Relatient (1,110 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3217952/ (211 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small-Business, 41% Mid-Market #### What Are Recent G2 Reviews of Relatient? **"[Excellent and responsive vendor](https://www.g2.com/survey_responses/relatient-review-4928875)"** **Rating:** 5.0/5.0 stars *— Rodolfo G.* [Read full review](https://www.g2.com/survey_responses/relatient-review-4928875) --- **"[Easy to work with and very adaptable.](https://www.g2.com/survey_responses/relatient-review-3577517)"** **Rating:** 5.0/5.0 stars *— Monique C.* [Read full review](https://www.g2.com/survey_responses/relatient-review-3577517) --- #### What Are G2 Users Discussing About Relatient? - [What does Relatient do?](https://www.g2.com/discussions/what-does-relatient-do) - [What is patient engagement?](https://www.g2.com/discussions/what-is-patient-engagement) - [What are patient engagement platforms?](https://www.g2.com/discussions/what-are-patient-engagement-platforms) - [Who is Relatient net?](https://www.g2.com/discussions/who-is-relatient-net) ### 11. [sterloCare](https://www.g2.com/products/sterlo-sterlocare/reviews) sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code platform, it enables hospitals to streamline operations across all departments, improving service quality and operational efficiency. The system seamlessly integrates with existing Hospital Information Systems (HIS) and offers flexible deployment options, including cloud and on-premise solutions. Accessible via desktops, tablets, and mobile devices, sterloCare provides real-time updates and supports role-based workflows with automated escalations to ensure timely task completion. Key Features and Functionality: - Service Request Management: Utilizes QR code-based triggers to efficiently manage service requests, track complaints, and gather patient feedback, facilitating prompt responses and improved patient care. - Digital Token System: Monitors outpatient journeys, reducing wait times and enhancing the overall patient experience. - Porter Management Software: Optimizes porter services, ensuring efficient patient transport within the hospital. - Automated Workflows and Escalations: Implements role-based workflows with built-in escalations, ensuring tasks are completed promptly and efficiently. - Real-Time Notifications: Delivers instant updates via mobile and email, keeping staff informed about task statuses and approvals. - Multilingual Support: Offers a user-friendly interface with support for multiple languages, catering to diverse regional needs. - Seamless Integration: Facilitates integration with existing HIS and other software systems, promoting efficient information flow and harmonious workflows. - Customizable Dashboards and Reports: Provides interactive dashboards and detailed reports, enabling data-driven decision-making and performance monitoring across departments. Primary Value and Solutions Provided: sterloCare addresses critical challenges in healthcare management by digitizing and automating various hospital processes. It enhances operational efficiency, reduces manual workloads, and ensures compliance with accreditation standards like NABH and JCI. By improving patient engagement through efficient service request handling and feedback mechanisms, sterloCare contributes to higher patient satisfaction. Its comprehensive reporting tools and real-time monitoring capabilities empower healthcare administrators to make informed decisions, ultimately leading to better patient outcomes and streamlined hospital operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate sterloCare?** - **Workflow Management:** 9.4/10 (Category avg: 8.9/10) - **Patient Satisfaction Management:** 9.6/10 (Category avg: 8.5/10) - **Patient Communications:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind sterloCare?** - **Seller:** [sterlo](https://www.g2.com/sellers/sterlo-a4c301d4-2da5-4501-aeb2-f54421a73486) - **Year Founded:** 2019 - **HQ Location:** Erode, IN - **LinkedIn® Page:** https://www.linkedin.com/company/sterlocare (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 86% Enterprise, 14% Mid-Market #### What Are sterloCare's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Patient Care (16 reviews) - Customer Support (15 reviews) - Communication (12 reviews) - Efficiency (11 reviews) **Cons:** - Notification Issues (3 reviews) - Excessive Notifications (2 reviews) - Messaging Issues (2 reviews) - Notification Problems (2 reviews) - Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About sterloCare? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of sterloCare, allowing seamless integration and quick adaptation for all staff. - Users appreciate the **improved patient care** offered by sterloCare, enhancing service and satisfaction through real-time feedback. - Users value the **excellent customer support** of sterloCare, enhancing smooth operations and quick issue resolution. - Users appreciate the **efficient communication** features of sterloCare, enhancing transparency and coordination within porter operations. - Users value the **efficiency** of sterloCare, facilitating seamless operations and enhancing patient satisfaction across the medical center. **Cons:** - Users report **notification issues** with delays and missed alerts, suggesting improvements for better communication flow. - Users report **excessive notifications** can be overwhelming, and delays occur during busy times affecting user experience. - Users experience **messaging issues** with delays in notifications and queue updates, affecting overall efficiency. - Users experience **notification problems** , including missed alerts and delays in low network coverage areas. - Users face **connectivity issues** in low network areas, leading to missed notifications and a need for offline functionality. #### What Are Recent G2 Reviews of sterloCare? **"[A very effective porter management system that improved our hospital operations](https://www.g2.com/survey_responses/sterlocare-review-11988847)"** **Rating:** 5.0/5.0 stars *— Hari H.* [Read full review](https://www.g2.com/survey_responses/sterlocare-review-11988847) --- **"[Simple and Seamless Housekeeping Workflow](https://www.g2.com/survey_responses/sterlocare-review-12027480)"** **Rating:** 4.5/5.0 stars *— Vera B.* [Read full review](https://www.g2.com/survey_responses/sterlocare-review-12027480) --- ### 12. [Doctible](https://www.g2.com/products/doctible/reviews) In the world of healthcare software, it’s the special tools and features that set the best apart from the rest. So, what sets Doctible apart? Doctible is a top choice among healthcare providers for its intuitive patient engagement platform that helps attract new patients and keep them engaged throughout treatment. Doctible’s software features stand out with tools for online reputation management, website management, 2-way texting, reminders, traffic alerts, the smart scheduler, digital forms, patient recall, campaigns, virtual waiting room, and more. Doctors and their staff really love our smart, automated workflows for collecting online reviews and user-friendly patient tools that make booking appointments and getting to your practice on-time a breeze. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Doctible?** - **Workflow Management:** 10.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Doctible?** - **Seller:** [PracticeTek](https://www.g2.com/sellers/practicetek) - **Year Founded:** 2020 - **HQ Location:** N/A - **Twitter:** @_practiceq (2 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/practicetek (169 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Doctible's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Patient Communication (1 reviews) - Tracking (1 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Doctible? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Doctible, enjoying its user-friendly platform for managing appointments. - Users appreciate the **effective patient communication** capabilities of Doctible, enhancing patient notification processes. - Users appreciate the **effective tracking system** in Doctible, which efficiently notifies patients about important updates. **Cons:** - Users find the absence of a **daily balances feature** in Doctible frustrating compared to competitors like Revenue Well. #### What Are Recent G2 Reviews of Doctible? **"[Easy to use!](https://www.g2.com/survey_responses/doctible-review-11175095)"** **Rating:** 5.0/5.0 stars *— Andrew D.* [Read full review](https://www.g2.com/survey_responses/doctible-review-11175095) --- **"[Great for our office](https://www.g2.com/survey_responses/doctible-review-11162323)"** **Rating:** 4.5/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/doctible-review-11162323) --- #### What Are G2 Users Discussing About Doctible? - [What is Doctible used for?](https://www.g2.com/discussions/what-is-doctible-used-for) - 1 comment ### 13. [Change Healthcare](https://www.g2.com/products/change-healthcare-change-healthcare/reviews) Change Healthcare is inspiring a better healthcare system. Change Healthcare is a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey toward improved lives and healthier communities. **Average Rating:** 3.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Change Healthcare?** - **Workflow Management:** 8.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 5.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.8/10 (Category avg: 8.5/10) - **Patient Communications:** 6.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Change Healthcare?** - **Seller:** [Change Healthcare](https://www.g2.com/sellers/change-healthcare) - **Year Founded:** 2007 - **HQ Location:** Nashville, US - **Twitter:** @Change_HC (35,750 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/change-healthcare/ (4,636 employees on LinkedIn®) - **Ownership:** NASDAQ: CHNG **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small-Business, 43% Mid-Market #### What Are Change Healthcare's Pros and Cons? **Cons:** - Billing Issues (1 reviews) - Payment Issues (1 reviews) - Poor Customer Support (1 reviews) - Poor Responsiveness (1 reviews) ### What Do G2 Reviewers Say About Change Healthcare? *AI-generated summary from verified user reviews* **Cons:** - Users face **billing issues** with Change Healthcare, highlighting poor communication and inadequate support for providers. - Users report significant **payment issues** with Change Healthcare, highlighting communication difficulties and inadequate support for providers. - Users express frustration with **poor customer support** , struggling to connect with appropriate departments and receive assistance. - Users express frustration with **poor responsiveness** , struggling to reach the right departments for assistance. #### What Are Recent G2 Reviews of Change Healthcare? **"[Great Bill Pay Solutions](https://www.g2.com/survey_responses/change-healthcare-review-7820465)"** **Rating:** 4.5/5.0 stars *— Jessica R.* [Read full review](https://www.g2.com/survey_responses/change-healthcare-review-7820465) --- **"[Superscript certified solution for Patients with all modules](https://www.g2.com/survey_responses/change-healthcare-review-10016721)"** **Rating:** 4.5/5.0 stars *— Deepti S.* [Read full review](https://www.g2.com/survey_responses/change-healthcare-review-10016721) --- #### What Are G2 Users Discussing About Change Healthcare? - [What does the company change healthcare do?](https://www.g2.com/discussions/change-healthcare-what-does-the-company-change-healthcare-do) - 1 comment - [What are the 5 trends in Healthcare?](https://www.g2.com/discussions/what-are-the-5-trends-in-healthcare) - 2 comments, 1 upvote - [How do I change healthcare for the better?](https://www.g2.com/discussions/change-healthcare-how-do-i-change-healthcare-for-the-better) - 2 comments - [What changes can be made in Healthcare?](https://www.g2.com/discussions/what-changes-can-be-made-in-healthcare) - 1 comment ### 14. [Mend](https://www.g2.com/products/mend/reviews) Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Mend?** - **Workflow Management:** 9.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Mend?** - **Seller:** [Mendfamily](https://www.g2.com/sellers/mendfamily) - **Year Founded:** 2014 - **HQ Location:** Orlando, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/mendfamily (75 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Mental Health Care - **Company Size:** 51% Small-Business, 32% Mid-Market #### What Are Mend's Pros and Cons? **Pros:** - Communication (2 reviews) - Telehealth Services (2 reviews) - Appointment Scheduling (1 reviews) - Communication Efficiency (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Mend? *AI-generated summary from verified user reviews* **Pros:** - Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. - Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. - Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. - Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. - Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. #### What Are Recent G2 Reviews of Mend? **"[Convenient, High-Quality Telehealth That Expands Access to Care](https://www.g2.com/survey_responses/mend-review-12629036)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/mend-review-12629036) --- **"[Easy, Convenient, and Secure Telemedicine with Mend.](https://www.g2.com/survey_responses/mend-review-13131341)"** **Rating:** 5.0/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/mend-review-13131341) --- #### What Are G2 Users Discussing About Mend? - [What is your primary use case for Mend, and how has it improved your patient engagement?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-mend-and-how-has-it-improved-your-patient-engagement) - [Is mend HIPAA compliant?](https://www.g2.com/discussions/is-mend-hipaa-compliant) - 1 comment - [What company is MEND?](https://www.g2.com/discussions/what-company-is-mend) - [How much does mend cost?](https://www.g2.com/discussions/how-much-does-mend-cost) - [How does mend telemedicine work?](https://www.g2.com/discussions/how-does-mend-telemedicine-work) ### 15. [FollowMyHealth](https://www.g2.com/products/followmyhealth/reviews) The FollowMyHealth patient portal gives patients a single point of access regardless of an individual provider’s software. Plus, discrete patient-generated data flows directly back to the EHR to automatically populate the medical record, helping providers stay up to date on their patients’ progress. **Average Rating:** 3.5/5.0 **Total Reviews:** 21 **How Do G2 Users Rate FollowMyHealth?** - **Workflow Management:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 1.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind FollowMyHealth?** - **Seller:** [Veradigm](https://www.g2.com/sellers/veradigm) - **Year Founded:** 1986 - **HQ Location:** Chicago, IL - **Twitter:** @Veradigm (453 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/veradigm/ (1,828 employees on LinkedIn®) - **Ownership:** NASDAQ **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 39% Small-Business, 35% Enterprise #### What Are Recent G2 Reviews of FollowMyHealth? **"[Convenience for All](https://www.g2.com/survey_responses/followmyhealth-review-3416048)"** **Rating:** 4.0/5.0 stars *— Kristin B.* [Read full review](https://www.g2.com/survey_responses/followmyhealth-review-3416048) --- **"[awesome to use](https://www.g2.com/survey_responses/followmyhealth-review-5268535)"** **Rating:** 5.0/5.0 stars *— Kimberly M.* [Read full review](https://www.g2.com/survey_responses/followmyhealth-review-5268535) --- #### What Are G2 Users Discussing About FollowMyHealth? - [What is FollowMyHealth used for?](https://www.g2.com/discussions/what-is-followmyhealth-used-for) ### 16. [Carefeed](https://www.g2.com/products/carefeed/reviews) Carefeed is an all-in-one operations platform to help senior living and long-term care communities simplify their daily operations. By replacing paperwork, spreadsheets, and disconnected tools with an easy-to-use solution, Carefeed saves time, reduces stress, and ensures residents, families, and staff stay informed and connected. Seamlessly integrating with EHRs and HR systems, Carefeed works alongside the tools providers already use—so they can keep everything running smoothly without extra hassle. With transparent pricing, personalized support, and scalable features, Carefeed serves over 2,000 communities, helping staff spend less time on tedious tasks and more time providing great care, keeping families in the loop, and running their communities with confidence. At Carefeed, we help senior living and long-term care teams lighten their workload, stay organized, and focus on what matters—caring for residents and supporting families. **Average Rating:** 5.0/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Carefeed?** - **Workflow Management:** 9.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.8/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Carefeed?** - **Seller:** [Carefeed](https://www.g2.com/sellers/carefeed) - **Year Founded:** 2020 - **HQ Location:** Cincinnati, US - **LinkedIn® Page:** https://www.linkedin.com/company/67334792 (70 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are Carefeed's Pros and Cons? **Pros:** - Document Management (2 reviews) - Ease of Use (2 reviews) - Communication (1 reviews) - Communication Efficiency (1 reviews) - Efficiency (1 reviews) **Cons:** - Limited Customization (1 reviews) - Missing Features (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Carefeed? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy navigation** of Carefeed for seamless document management, especially for remote family engagement. - Users find Carefeed to be **easy to use** , especially for admission paperwork and remote document signing. - Users value the **efficient communication** capabilities of Carefeed, enhancing organization and coordination with families and coworkers. - Users value the **communication efficiency** of Carefeed, which helps them stay organized and informed with ease. - Users find **efficiency in communication** with Carefeed, enhancing organization and collaboration with families and coworkers. **Cons:** - Users find the **limited customization** options frustrating, wishing for the ability to add personal documents freely. - Users are frustrated by the **missing features** , particularly the inability to add personal documents to Carefeed. - Users find Carefeed **not user-friendly** , expressing frustration with access codes and limited document management options. #### What Are Recent G2 Reviews of Carefeed? **"[Exceptional Product](https://www.g2.com/survey_responses/carefeed-review-11449390)"** **Rating:** 5.0/5.0 stars *— TINA M.* [Read full review](https://www.g2.com/survey_responses/carefeed-review-11449390) --- **"[A Reliable Tool for Family and Staff Engagement](https://www.g2.com/survey_responses/carefeed-review-11415010)"** **Rating:** 5.0/5.0 stars *— Charla M.* [Read full review](https://www.g2.com/survey_responses/carefeed-review-11415010) --- ### 17. [Intergy](https://www.g2.com/products/greenway-health-intergy/reviews) Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly and customizable. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows. The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional integrated solutions for optimal workflow efficiency. Suitable for practices with multiple locations, Intergy caters to specialties such as primary care, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, and FQHC/CHC, with the full enterprise solution monitoring multiple locations associated with independent practice associations (IPAs), accountable care organizations (ACOs), and tribal health organizations. In August 2021, Greenway announced an investment in Intergy with a client-centric product development approach. Through this initiative, Greenway set out to deliver client-requested enhancements to streamline clinical workflows, reduce the workload, and improve patient care. More recently, the initiative’s first release delivered a batch of client-requested enhancements that positioned Intergy for future 21st Century Cures Act readiness and expanded patient confidentiality functionality. This initiative is just one example of how Greenway fuels success by delivering the innovative technology, quality services, and strategic partnership that help clients grow profitably, remain compliant, work more efficiently, and improve patient outcomes. **Average Rating:** 3.8/5.0 **Total Reviews:** 37 **How Do G2 Users Rate Intergy?** - **Workflow Management:** 8.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 6.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 5.8/10 (Category avg: 8.5/10) - **Patient Communications:** 5.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Intergy?** - **Seller:** [Greenway Health](https://www.g2.com/sellers/greenway-health-69f7bde1-3d4a-4381-9afe-a16bc8a7a187) - **Year Founded:** 1977 - **HQ Location:** Tampa, FL - **Twitter:** @greenway (9,266 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/34083 (1,730 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 54% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of Intergy? **"[Intergy](https://www.g2.com/survey_responses/intergy-review-7480825)"** **Rating:** 4.0/5.0 stars *— Jennifer J.* [Read full review](https://www.g2.com/survey_responses/intergy-review-7480825) --- **"[Intergy PM, EHR, and Practice Analytics](https://www.g2.com/survey_responses/intergy-review-4874286)"** **Rating:** 4.5/5.0 stars *— Diana P.* [Read full review](https://www.g2.com/survey_responses/intergy-review-4874286) --- #### What Are G2 Users Discussing About Intergy? - [How do you use a greenway EMR?](https://www.g2.com/discussions/intergy-how-do-you-use-a-greenway-emr) - [How much does Greenway EMR cost?](https://www.g2.com/discussions/intergy-how-much-does-greenway-emr-cost) - [What is Greenway EHR?](https://www.g2.com/discussions/intergy-what-is-greenway-ehr) - [What does intergy mean?](https://www.g2.com/discussions/what-does-intergy-mean) ### 18. [Steer Health](https://www.g2.com/products/steer-health/reviews) Steer Health is the AI Patient Capture Engine for healthcare, an AI powered platform that unifies AI Voice, Web Chat, Scheduling, and Workflow Automation into one system so hospitals, medical groups, and specialty practices capture every patient interaction instead of losing it across disconnected tools. The platform is built around three products. FastTrackCare handles inbound and outbound patient calls, web chat, and scheduling through Luna, an AI voice and chat agent that answers calls, books and reschedules appointments, fills cancellations, and follows up on unworked referrals, 24/7, across every channel, without adding staff. SteerNotes is Agentic Clinical Intelligence that supports clinical documentation and reduces administrative burden on providers. RCM AI applies automation to revenue cycle workflows, closing gaps in referrals, prior authorization, and billing follow up that otherwise cost health systems revenue. Steer Health integrates bi directionally with Epic, Athena, Oracle, Cerner, and 30+ other EHR systems, and typically goes live within 3 to 4 weeks of contract signature, including agent configuration and staff training. Steer Health is deployed across 470+ locations and 100+ healthcare organizations, including Prime Healthcare, Forum Health, and OrthoWest, spanning hospitals and health systems, surgical and medical specialties, and dental and orthodontic practices. Unlike single channel AI voice tools that answer a call and stop, Steer Health carries the patient through to a completed, EHR verified outcome: one record, one accountable system, across every channel. **Average Rating:** 4.7/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Steer Health?** - **Workflow Management:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Steer Health?** - **Seller:** [Steer Health](https://www.g2.com/sellers/steer-health) - **Year Founded:** 2021 - **HQ Location:** Irving, US - **Twitter:** @Steer_Health (59 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/steerhealth/ (67 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are Steer Health's Pros and Cons? **Pros:** - Communication (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) ### What Do G2 Reviewers Say About Steer Health? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional communication** from Steer Health, noting their professionalism and effective integration with other vendors. - Users appreciate the **exceptional customer support** from Steer Health, noting their professionalism and problem-solving abilities. - Users commend the **easy integrations** by Steer Health, which enhance collaboration with other vendors despite challenges. - Users commend the **exceptional communication and professionalism** of the Steer Health team during integration efforts. - Users commend the **professional integration efforts** of Steer Health's team, enhancing collaboration with other vendors despite challenges. #### What Are Recent G2 Reviews of Steer Health? **"[Exceptional Service for Website Management, Digital Marketing, and Social Media Strategy](https://www.g2.com/survey_responses/steer-health-review-12554531)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/steer-health-review-12554531) --- **"[Reliable Partner with Quick Turnaround](https://www.g2.com/survey_responses/steer-health-review-12543508)"** **Rating:** 4.0/5.0 stars *— Leslie G.* [Read full review](https://www.g2.com/survey_responses/steer-health-review-12543508) --- ### 19. [DearDoc](https://www.g2.com/products/deardoc/reviews) DearDoc provides over 2,500+ doctors, physicians, and health and wellness practitioners with a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc offers solutions for every stage of the patient journey, including an AI Smartchat, Autodialer and Review Generator, testimonial displayer, text-to-pay software, and a telemedicine platform. DearDoc also provides creative and technical support services for enhanced patient acquisition and experience including website design, SEO services, Social Media Management, and Google Integration. **Average Rating:** 4.2/5.0 **Total Reviews:** 46 **How Do G2 Users Rate DearDoc?** - **Workflow Management:** 7.4/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.8/10 (Category avg: 8.5/10) - **Patient Communications:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind DearDoc?** - **Seller:** [Deardoc](https://www.g2.com/sellers/deardoc) - **Year Founded:** 2019 - **HQ Location:** New York, New York - **Twitter:** @getDearDoc (40 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getdeardoc/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Health, Wellness and Fitness - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are DearDoc's Pros and Cons? **Pros:** - Patient Communication (7 reviews) - Ease of Use (6 reviews) - Appointment Scheduling (4 reviews) - Response Time (4 reviews) - Messaging Management (3 reviews) **Cons:** - Misleading Marketing (2 reviews) - Payment Issues (2 reviews) - Poor Customer Support (2 reviews) - Billing Issues (1 reviews) - Complex Interface (1 reviews) ### What Do G2 Reviewers Say About DearDoc? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. - Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. - Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. - Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. - Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. **Cons:** - Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. - Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations. - Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery. - Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. - Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. #### What Are Recent G2 Reviews of DearDoc? **"[Reaching new clientele with excellent onboarding and support](https://www.g2.com/survey_responses/deardoc-review-13156676)"** **Rating:** 4.5/5.0 stars *— Verified User in Veterinary* [Read full review](https://www.g2.com/survey_responses/deardoc-review-13156676) --- **"[Efficient Referral System with Outstanding Support](https://www.g2.com/survey_responses/deardoc-review-13073114)"** **Rating:** 5.0/5.0 stars *— Jen T.* [Read full review](https://www.g2.com/survey_responses/deardoc-review-13073114) --- #### What Are G2 Users Discussing About DearDoc? - [What is DearDoc used for?](https://www.g2.com/discussions/what-is-deardoc-used-for) - 1 comment ### 20. [SimplePractice](https://www.g2.com/products/simplepractice/reviews) SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself. **Average Rating:** 4.1/5.0 **Total Reviews:** 126 **How Do G2 Users Rate SimplePractice?** - **Workflow Management:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.8/10 (Category avg: 8.5/10) - **Patient Communications:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind SimplePractice?** - **Seller:** [SimplePractice](https://www.g2.com/sellers/simplepractice) - **Year Founded:** 2012 - **HQ Location:** Santa Monica, California - **Twitter:** @simplepractice (2,441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2686631/ (649 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 97% Small-Business, 2% Mid-Market #### What Are SimplePractice's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Automation (3 reviews) - Document Management (3 reviews) - Easy Access (3 reviews) - Features (3 reviews) **Cons:** - Limited Features (3 reviews) - Inadequate Reporting (2 reviews) - Inconvenience (2 reviews) - Limited Customization (2 reviews) - Limited Functionality (2 reviews) ### What Do G2 Reviewers Say About SimplePractice? *AI-generated summary from verified user reviews* **Pros:** - Users find SimplePractice to be incredibly **easy to use** , streamlining appointments, documentation, and billing efficiently. - Users love the **automation features** of SimplePractice, significantly enhancing efficiency in scheduling, billing, and compliance. - Users value the **time-saving document management features** of SimplePractice, enhancing efficiency and organization in their practice. - Users appreciate the **easy access** of SimplePractice, facilitating smooth navigation for both practitioners and clients. - Users love the **time-saving features** of SimplePractice that enhance compliance, billing, and overall efficiency in client management. **Cons:** - Users find the **limited features** for reporting and chart options frustrating, impacting overall efficiency and usability. - Users find **inadequate reporting** features frustrating, as they complicate workflows and increase manual tasks unnecessarily. - Users often face **inconveniences** with bugs and extra steps in workflows, increasing their workload when using SimplePractice. - Users feel that there is **limited customization** available, particularly regarding features and workflows within group practice plans. - Users find the **limited functionality** of SimplePractice restricts customization and complicates workflow for individual practitioners. #### What Are Recent G2 Reviews of SimplePractice? **"[Streamlined EHR with Telehealth Integration](https://www.g2.com/survey_responses/simplepractice-review-12220573)"** **Rating:** 5.0/5.0 stars *— Anamile G.* [Read full review](https://www.g2.com/survey_responses/simplepractice-review-12220573) --- **"[Easy to Use for Solo Providers—Keeps Scheduling and Reminders Flowing](https://www.g2.com/survey_responses/simplepractice-review-12652346)"** **Rating:** 5.0/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/simplepractice-review-12652346) --- #### What Are G2 Users Discussing About SimplePractice? - [What are the benefits and challenges of using SimplePractice for managing your practice?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-simplepractice-for-managing-your-practice) - [What is SimplePractice used for?](https://www.g2.com/discussions/what-is-simplepractice-used-for) - 1 comment - [What is simple practice LLC?](https://www.g2.com/discussions/what-is-simple-practice-llc) - [How much is simple practice per month?](https://www.g2.com/discussions/how-much-is-simple-practice-per-month) - [Is simple practice an EHR?](https://www.g2.com/discussions/is-simple-practice-an-ehr) ### 21. [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) ClinicMind is the all-in-one, ONC-certified platform that runs an independent practice on one system EHR, billing, scheduling, credentialing, patient engagement, and payments, backed by a support team practices consistently rate as its standout strength. A G2 Leader for 15 consecutive quarters and ONC-certified, ClinicMind serves chiropractic and mental / behavioral health practices with the same integrated platform that eliminates the disconnected "Frankenstack" of tools payers exploit. They win when your practice runs on disconnected software. A billing platform that doesn't talk to your EHR. A patient portal nobody uses. Credentialing in a spreadsheet. Scheduling in one system, documentation in another. Every gap in your workflow is a gap in your defense — and payers know exactly where to find it. That's the Frankenstack. Practices that switch to ClinicMind report faster documentation, fewer denials, and more predictable revenue. ClinicMind was built to close those gaps — not with another point solution, but with one unified platform that connects every part of your practice into a single system payers can't exploit. No clinician should suffer burnout or be cheated out of their hard-earned reimbursements by systems that were never designed to work together. We unify EHR, revenue cycle management, billing, patient engagement, scheduling, credentialing, and payments. One platform. One support team. One growth engine. The results speak for themselves. Recognized as a G2 Leader in Chiropractic, EHR, and Small-Business Medical Practice Management with 37 G2 badges in 2026 alone, already ahead of our full-year total in 2025, and 16 consecutive quarters of G2 leadership all driven entirely by verified customer reviews. This summer marked our broadest recognition yet, including two brand-new category wins: Leader in Small-Business Medical Practice Management and Momentum Leader in Medical Practice Management. Reviewers most often cite one thing: the people. "The quality of support goes a long way" recurs across the review base named coaches, one-chat-away help, and white-glove onboarding, and was named the top-ranked chiropractic EHR and practice management solution by Black Book Research. Practices that switch to ClinicMind report faster documentation, fewer denials, more predictable revenue, and time back in their day. We're here to give independent practice owners their independence back. Thousands of practices across chiropractic, mental health, and multidisciplinary care already have. Integrated software: EHR (with mobile app) · Billing platform · Practice management · Patient portal · Credentialing · AIScribe (AI-assisted documentation) Integrated services: Managed billing · Credentialing · Coding · Prior authorization · PatientHub (patient engagement & reactivation) **Average Rating:** 4.6/5.0 **Total Reviews:** 231 **How Do G2 Users Rate ClinicMind?** - **Workflow Management:** 8.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10) - **Patient Communications:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind ClinicMind?** - **Seller:** [ClinicMind](https://www.g2.com/sellers/clinicmind) - **Company Website:** https://clinicmind.com/ - **Year Founded:** 2000 - **HQ Location:** Belleair Bluffs, US - **Twitter:** @WeAreClinicMind (118 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clinicmind/ (355 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Chiropractor - **Top Industries:** Health, Wellness and Fitness, Medical Practice - **Company Size:** 93% Small-Business, 4% Mid-Market #### What Are ClinicMind's Pros and Cons? **Pros:** - Helpful (48 reviews) - Customer Support (43 reviews) - Ease of Use (40 reviews) - Training (25 reviews) - Training Resources (25 reviews) **Cons:** - Billing Issues (11 reviews) - Learning Curve (9 reviews) - Poor Navigation (9 reviews) - Complex Navigation (6 reviews) - Learning Difficulty (6 reviews) ### What Do G2 Reviewers Say About ClinicMind? *AI-generated summary from verified user reviews* **Pros:** - Users find the **highly knowledgeable support team** at ClinicMind instrumental in ensuring a smooth transition to the system. - Users value the **excellent customer support** of ClinicMind, appreciating timely assistance and ongoing updates for improved usability. - Users value the **ease of use** of ClinicMind, which streamlines tasks and enhances team efficiency. - Users appreciate the **excellent training and support** provided by ClinicMind, enhancing their workflow and practice efficiency. - Users value the **helpful training resources** provided by Aziz, enhancing ease of use during the onboarding process. **Cons:** - Users face **billing issues** with ClinicMind, struggling with complex coding and insufficient training for effective problem resolution. - Users find the **learning curve steep** for ClinicMind, struggling with new features and inadequate training resources. - Users find **poor navigation** in ClinicMind frustrating, hindering their efficiency and complicating their overall experience. - Users find the **complex navigation** of ClinicMind challenging, making it difficult to access necessary information efficiently. - Users find **learning difficulty** with ClinicMind due to poor training and complicated new features that hinder efficiency. #### What Are Recent G2 Reviews of ClinicMind? **"[ClinicMind: Powerful, All-in-One EHR + PatientHub With Outstanding Support](https://www.g2.com/survey_responses/clinicmind-review-13157255)"** **Rating:** 5.0/5.0 stars *— Dominick H.* [Read full review](https://www.g2.com/survey_responses/clinicmind-review-13157255) --- **"[Productive ClinicMind Support That Streamlined Our Care Plan and Payments](https://www.g2.com/survey_responses/clinicmind-review-12925285)"** **Rating:** 5.0/5.0 stars *— Michelle S.* [Read full review](https://www.g2.com/survey_responses/clinicmind-review-12925285) --- ### 22. [Upfront](https://www.g2.com/products/upfront-healthcare-upfront/reviews) Upfront’s patient engagement platform digitally guides every patient to the care they need. Upfront enhances patients' care experience through hyper-personalized, omnichannel outreach. Only the Upfront platform analyzes clinical and patient-reported data fused with psychographic segmentation and behavioral science to deeply personalize communications, activating patients to complete necessary care, show up for visits, and close any gaps in care. Upfront is rooted in partnership, leveraging best-in-class healthcare expertise to maximize the impact of its technology to deliver a next-generation patient experience. Upfront Healthcare offers more than 120 use cases across patient acquisition and retention, helping its clients solve a variety of Clinical, Operational & Financial challenges: • 2-4x increase in patient engagement • Increased scheduling rates by 40% • 50% fewer ED visits • Decreased no-show rates by 22% • 52% cancelled visits shifted to rescheduled • 93% click through rate for complex patient care journeys • 32 FTEs of time savings annually • 4x increase in patient payments within 10 days of ‘go live’ • 24% increase in collections of bad debt (over 120 days due) • \>50% reduction in paper statement and postage costs through automation • Reversed healthcare disparities, driving a comparable share of Medicaid patients to schedule care, despite sociodemographic barriers for engagement • Enhanced patient engagement results (4-6x industry average) The Partner You Can Trust • 4000+ client locations • HITRUST 2r certification • NIST Cybersecurity Framework certified • KLAS Censinet Cybersecurity • 20+ integrated Epic locations • Consolidated and integrated over 25+ vendors NOTE: Upfront acquired PatientBond in August 2022 **Average Rating:** 4.7/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Upfront?** - **Workflow Management:** 10.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Upfront?** - **Seller:** [Upfront Healthcare](https://www.g2.com/sellers/upfront-healthcare) - **Year Founded:** 2016 - **HQ Location:** Chicago, Illinois - **LinkedIn® Page:** https://www.linkedin.com/company/upfront-healthcare-services (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 50% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of Upfront? **"[Great Prompt service](https://www.g2.com/survey_responses/upfront-review-4689120)"** **Rating:** 4.5/5.0 stars *— Gloria H.* [Read full review](https://www.g2.com/survey_responses/upfront-review-4689120) --- **"[Patient Bond has increased our patient satisfaction and improved our providers' performance.](https://www.g2.com/survey_responses/upfront-review-4684234)"** **Rating:** 5.0/5.0 stars *— Muhammad T.* [Read full review](https://www.g2.com/survey_responses/upfront-review-4684234) --- ### 23. [Demandforce](https://www.g2.com/products/demandforce/reviews) Attract. Retain. Grow. Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com. **Average Rating:** 3.4/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Demandforce?** - **Workflow Management:** 1.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 1.7/10 (Category avg: 8.5/10) - **Patient Communications:** 1.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Demandforce?** - **Seller:** [Internet Brands](https://www.g2.com/sellers/internet-brands) - **Year Founded:** 1998 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/internet-brands/ (6,980 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice - **Company Size:** 62% Small-Business, 34% Mid-Market #### What Are Demandforce's Pros and Cons? **Pros:** - Communication (2 reviews) - Communication Efficiency (2 reviews) - Appointment Scheduling (1 reviews) - Booking Efficiency (1 reviews) - Feedback Management (1 reviews) **Cons:** - Messaging Issues (2 reviews) - Poor Customer Support (2 reviews) - Scheduling Issues (2 reviews) - Slow Speed (2 reviews) - App Instability (1 reviews) ### What Do G2 Reviewers Say About Demandforce? *AI-generated summary from verified user reviews* **Pros:** - Users value Demandforce's **real-time two-way texting** , enhancing communication and responsiveness with clients efficiently. - Users value Demandforce's **real-time two-way texting** , enhancing communication and responsiveness with clients effectively. - Users value the **easy appointment requests** integrated into their website, enhancing client interaction and satisfaction. - Users value the **booking efficiency** of Demandforce, facilitating seamless appointment requests directly from their websites. - Users value the **integration with Millennium software** , enhancing client communication and feedback collection for service improvement. **Cons:** - Users experience significant **messaging issues** with Demandforce, leading to unreliable client communication and confusion. - Users report **poor customer support** , receiving unhelpful responses while dealing with persistent app glitches and communication issues. - Users experience **scheduling issues** with Demandforce, including unreliable appointment confirmations and frustrating communication glitches. - Users often experience **slow speed** with Demandforce, leading to frustrating delays in communication and appointment confirmations. - Users express frustration with the app's **instability** , citing glitches and delays that hinder effective communication. #### What Are Recent G2 Reviews of Demandforce? **"[Real-Time Two-Way Texting Makes Communication Effortless](https://www.g2.com/survey_responses/demandforce-review-12063833)"** **Rating:** 5.0/5.0 stars *— Laura B.* [Read full review](https://www.g2.com/survey_responses/demandforce-review-12063833) --- **"[Great software ](https://www.g2.com/survey_responses/demandforce-review-3552156)"** **Rating:** 5.0/5.0 stars *— Daniela Bueno B.* [Read full review](https://www.g2.com/survey_responses/demandforce-review-3552156) --- #### What Are G2 Users Discussing About Demandforce? - [What is local demand force com?](https://www.g2.com/discussions/what-is-local-demand-force-com) - [How do I use demandforce?](https://www.g2.com/discussions/how-do-i-use-demandforce) - [What does Demandforce do?](https://www.g2.com/discussions/what-does-demandforce-do) ### 24. [DemandHub](https://www.g2.com/products/demandhub/reviews) DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 58 **How Do G2 Users Rate DemandHub?** - **Workflow Management:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 5.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind DemandHub?** - **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub) - **HQ Location:** Mississauga, Ontario - **Twitter:** @DemandHub - **LinkedIn® Page:** https://www.linkedin.com/company/demandhub/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Hospital & Health Care - **Company Size:** 95% Small-Business, 3% Mid-Market #### What Are DemandHub's Pros and Cons? **Pros:** - Helpful (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Effective (2 reviews) - Efficiency (2 reviews) **Cons:** - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About DemandHub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and efficient support** from DemandHub, resolving issues and saving time effectively. - Users praise DemandHub for its **responsive and effective customer support** , resolving issues promptly and efficiently. - Users appreciate the **ease of use** of DemandHub, finding it time-saving and user-friendly with helpful support options. - Users appreciate the **quick responsiveness and effectiveness** of DemandHub, enhancing efficiency and saving valuable time. - Users value the **efficiency** of DemandHub, as it resolves issues swiftly and automates tasks to save time. **Cons:** - Users are disappointed by the lack of **Dark Mode** in DemandHub, which limits personalization and comfort during use. - Users desire a **Dark Mode** feature in DemandHub to improve usability and reduce eye strain. #### What Are Recent G2 Reviews of DemandHub? **"[Effortless Google Review Integration with Rapid Support](https://www.g2.com/survey_responses/demandhub-review-12404501)"** **Rating:** 5.0/5.0 stars *— Marion M.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501) --- **"[Automation and Quick Responses Elevate Our Practice](https://www.g2.com/survey_responses/demandhub-review-12310659)"** **Rating:** 4.5/5.0 stars *— Doug P.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659) --- #### What Are G2 Users Discussing About DemandHub? - [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for) ### 25. [HotDoc](https://www.g2.com/products/hotdoc/reviews) HotDoc was founded in 2012 by Dr Ben Hurst, who saw the opportunity to streamline how GPs and patients communicate. **Average Rating:** 3.9/5.0 **Total Reviews:** 10 **How Do G2 Users Rate HotDoc?** - **Workflow Management:** 8.3/10 (Category avg: 8.9/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind HotDoc?** - **Seller:** [HotDoc](https://www.g2.com/sellers/hotdoc) - **Year Founded:** 2012 - **HQ Location:** Melbourne, VIC - **Twitter:** @HotDocOnline (540 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hotdoc/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 10% Mid-Market #### What Are HotDoc's Pros and Cons? **Pros:** - Appointment Scheduling (1 reviews) - Ease of Use (1 reviews) **Cons:** - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About HotDoc? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** in HotDoc, making it their preferred choice for booking medical professionals. - Users value the **ease of use** of HotDoc, praising its simple and intuitive interface for booking appointments. **Cons:** - Users report occasional **glitches on the bookings page** , though quickly restarting the app often resolves the issue. #### What Are Recent G2 Reviews of HotDoc? **"[Great system for seeing which doctors and appointments are available and booking them!](https://www.g2.com/survey_responses/hotdoc-review-9066336)"** **Rating:** 5.0/5.0 stars *— Mark R.* [Read full review](https://www.g2.com/survey_responses/hotdoc-review-9066336) --- **"[HotDoc, the best way to book a session](https://www.g2.com/survey_responses/hotdoc-review-10484662)"** **Rating:** 4.5/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/hotdoc-review-10484662) --- #### What Are G2 Users Discussing About HotDoc? - [What is HotDoc used for?](https://www.g2.com/discussions/what-is-hotdoc-used-for) ## What Is Patient Engagement Software? [Patient Experience Software](https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675) ## What Software Categories Are Similar to Patient Engagement Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) - [EHR Software](https://www.g2.com/categories/ehr) - [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) - [Patient Intake Software](https://www.g2.com/categories/patient-intake) --- ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.