Best Patient Engagement Software - Page 2

How Many Patient Engagement Software Products Does G2 Track?

Total Products under this Category: 560

Category Stats (Nov 2026)

  • Average Rating: 4.36/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Compulink Advantage (+3.45%) - Among all products in this category, Compulink Advantage recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Patient Engagement Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 13,800+ Authentic Reviews
  • 560+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Patient Engagement Software

G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Weave, Salesforce Health Cloud, ModMed, Curogram, Carepatron, Pabau Practice Management, and Adit.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=agentforce-health-formerly-salesforce-health-cloud&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=carepatron&focus%5B%5D=pabau-practice-management&focus%5B%5D=adit)

Solutionreach

Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com.

Average Rating: 4.3/5.0

Total Reviews: 168

How Do G2 Users Rate Solutionreach?

  • Workflow Management: 8.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.5/10 (Category avg: 8.5/10)
  • Patient Communications: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Solutionreach?

Who Uses This Product?

  • Who Uses This: Office Manager
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 88% Small, 9% Medium

What Do G2 Reviewers Say About Solutionreach?

AI-generated summary from verified user reviews

Pros
  • Users value the streamlined appointment scheduling in Solutionreach, making it easy and efficient for patients and staff.
  • Users commend the streamlined patient communication of Solutionreach, enhancing scheduling ease for both staff and patients.
  • Users value the efficient communication capabilities of Solutionreach, enabling quick updates to all customers.
  • Users value the communication ease of Solutionreach, finding it quick and efficient for sending updates to customers.
  • Users value the communication efficiency of Solutionreach, enabling fast and easy updates to all customers.
Cons
  • Users are frustrated with frequent updates that disrupt usability and complicate their workflow, particularly with browser issues.
  • Users find the latest update of Solutionreach to be annoying due to browser reliance, leading to frequent accidental closures.
  • Users are frustrated with the inefficient updates of Solutionreach, as they complicate daily interactions and usability.
  • Users express the need for a pay per use payment option to enhance their financial flexibility with Solutionreach.
  • Users find the browser dependency of Conversations frustrating since the latest update, leading to accidental closures.

What Are Recent G2 Reviews of Solutionreach?

What Are G2 Users Discussing About Solutionreach?

Klara

Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows.

Average Rating: 4.6/5.0

Total Reviews: 105

How Do G2 Users Rate Klara?

  • Workflow Management: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.0/10 (Category avg: 8.5/10)
  • Patient Communications: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Klara?

  • Seller: Klara
  • Company Website:
  • Year Founded: 2013
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 72% Small, 21% Medium

What Do G2 Reviewers Say About Klara?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the fast and efficient communication with Klara, enhancing patient interactions and overall convenience.
  • Users appreciate the ease of use of Klara, highlighting its smooth setup and convenient communication features.
  • Users value the secure and efficient patient communication offered by Klara, enhancing interaction and information sharing.
  • Users appreciate the fast and efficient texting communication that enhances interactions with patients through Klara.
  • Users appreciate the easy and intuitive interface of Klara, streamlining communication and information access effortlessly.
Cons
  • Users find the limited features of Klara frustrating, hindering customization and causing scheduling issues.
  • Users experience communication issues with Klara due to glitches, sluggish updates, and lack of conversation search functionality.
  • Users face messaging issues with Klara, citing glitches and difficulties in communication and editing messages effectively.
  • Users struggle with search issues, finding it hard to track closed conversations and access important patient information.
  • Users find Klara's limited messaging features frustrating, hindering communication with patients and complicating usability.

What Are Recent G2 Reviews of Klara?

What Are G2 Users Discussing About Klara?

Spruce Health

Spruce Health is the leading platform for HIPAA-compliant healthcare communication. With Spruce, every patient call, text, voicemail, and fax lives in one place, and with powerful AI tools, intelligent automation and team collaboration, your practice stays responsive and communicates seamlessly as you grow. Spruce is trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. One place. Every patient conversation. Built for compliant care. Learn more at sprucehealth.com.

Average Rating: 4.7/5.0

Total Reviews: 350

How Do G2 Users Rate Spruce Health?

  • Workflow Management: 8.9/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.2/10 (Category avg: 8.5/10)
  • Patient Communications: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Spruce Health?

  • Seller: Spruce Health
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Therapist
  • Top Industries: Mental Health Care, Health, Wellness and Fitness
  • Company Size: 98% Small, 1% Medium

What Do G2 Reviewers Say About Spruce Health?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Spruce Health, noting its seamless setup and effective client communication tools.
  • Users value the efficiency of Spruce Health, enjoying seamless communication and quick customer support in their practice.
  • Users value the effective communication features of Spruce Health, enhancing interactions with clients and ensuring reliability.
  • Users rave about the superb customer support of Spruce Health, emphasizing quick responses and seamless assistance.
  • Users value the convenient and reliable communication provided by Spruce Health, enhancing patient interactions effectively.
Cons
  • Users express frustration over limited features requiring higher-tier subscriptions, making it costly for solo practitioners.
  • Users experience significant messaging issues with client account requirements, hindering effective communication and functionality.
  • Users express frustration over missing features like caller ID and separate sections for messages and faxes.
  • Users find Spruce Health expensive for essential features that are locked behind higher-priced plans, limiting accessibility.
  • Users report poor integration with other systems, resulting in challenges with client messaging and organizational workflows.

What Are Recent G2 Reviews of Spruce Health?

What Are G2 Users Discussing About Spruce Health?

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Assort Health

Assort Health is a pioneering company that integrates generative AI into healthcare call centers to enhance operational efficiency and patient service. Their AI-driven platform autonomously manages tasks such as scheduling, canceling, and confirming appointments, answering frequently asked questions, and providing web chat assistance. Additionally, the system offers AI analytics for call center performance and AI routing and triage for efficient call handling. By leveraging AI and natural language processing, Assort Health enables healthcare providers to handle higher call volumes without increasing staff, thereby reducing burnout and turnover.

Average Rating: 4.4/5.0

Total Reviews: 53

How Do G2 Users Rate Assort Health?

  • Workflow Management: 9.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.2/10 (Category avg: 8.5/10)
  • Patient Communications: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Assort Health?

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 62% Small, 36% Medium

What Are Recent G2 Reviews of Assort Health?

EHRYourWay

EHRYourWay is an end-to-end, ONC-certified electronic health record (EHR) solution specifically designed for the unique needs of behavioral health organizations. This comprehensive platform caters to outpatient and inpatient mental health clinics, addiction treatment centers, psychiatric hospitals, and Certified Community Behavioral Health Clinics (CCBHCs). By integrating all necessary functionalities—from patient intake and admissions to scheduling, clinical documentation, billing, and reporting—EHRYourWay eliminates the need for multiple vendors and disjointed systems, providing a seamless experience for users. Targeted primarily at healthcare providers in the behavioral health sector, EHRYourWay addresses the complexities of clinical workflows, compliance, and billing associated with mental health care. The platform is particularly beneficial for organizations that require a high degree of customization in their documentation and operational processes. Unlike rigid EHR systems that impose predefined workflows, EHRYourWay allows organizations to configure the platform according to their specific needs, ensuring that forms, workflows, and rules align with existing practices. This flexibility is essential for maintaining efficiency and minimizing disruption in clinical settings. One of the standout features of EHRYourWay is its robust clinical documentation capabilities. The platform enables users to create fully customized electronic replicas of their existing paper forms, allowing clinical staff to document care in a familiar format. It supports a wide range of behavioral health documentation, including psychiatric evaluations, therapy progress notes, and treatment plans. Additionally, built-in validated assessments, such as the PHQ-9 and GAD-7, automate scoring, while the integrated treatment planning module ensures continuity across patient records, linking assessments, diagnoses, and treatment goals in a comprehensive, audit-ready manner. In terms of billing and revenue cycle management, EHRYourWay streamlines the entire process from eligibility verification to claims submission. Its advanced fee schedule rules engine automates the determination of CPT codes and charge amounts, reducing manual entry and minimizing errors. The platform accommodates complex billing requirements, supporting various payers, including Medicaid, Medicare, and commercial insurers. Furthermore, EHRYourWay is equipped with compliance features, such as SOC 2 and ONC certifications, ensuring that organizations remain audit-ready while adhering to regulatory standards. EHRYourWay also excels in practice management, offering integrated solutions for scheduling, telehealth, patient portals, and intake management without the need for third-party add-ons. With a dedicated team of over 150 developers focused exclusively on behavioral health, EHRYourWay provides specialized support seven days a week, ensuring that users receive assistance tailored to their operational needs. This commitment to understanding the intricacies of behavioral health operations sets EHRYourWay apart as a comprehensive solution for organizations striving to enhance their clinical and administrative workflows.

Average Rating: 4.7/5.0

Total Reviews: 332

How Do G2 Users Rate EHRYourWay?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.7/10)

Who Is the Company Behind EHRYourWay?

  • Seller: EHR Your Way
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Diego, California
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Therapist, Office Manager
  • Top Industries: Mental Health Care, Hospital & Health Care
  • Company Size: 55% Small, 43% Medium

What Do G2 Reviewers Say About EHRYourWay?

AI-generated summary from verified user reviews

Pros
  • Users find EHRYourWay to be extremely user-friendly, simplifying patient scheduling and enhancing overall efficiency.
  • Users value the outstanding customer support of EHRYourWay, providing quick and effective assistance tailored to their needs.
  • Users highlight the efficiency of EHRYourWay, emphasizing its time-saving features and intuitive organization for seamless workflow.
  • Users value the efficient document management in EHRYourWay, simplifying tasks and enhancing organization for providers.
  • Users appreciate the navigation ease of EHRYourWay, making tasks like scheduling and paperwork simple and approachable.
Cons
  • Users often face technical issues with EHRYourWay, including bugs, slow performance, and limited patient portal functionality.
  • Users express frustration over limited customization options, hindering their ability to tailor the system to their needs.
  • Users face a poor navigation experience with EHRYourWay, finding the interface overwhelming and not intuitive.
  • Users find EHRYourWay not user-friendly, particularly for those who are less tech-savvy and struggle with navigation.
  • Users experience a steep learning curve with EHRYourWay, making navigation challenging for those less tech-savvy.

What Are Recent G2 Reviews of EHRYourWay?

What Are G2 Users Discussing About EHRYourWay?

MyChart

MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.

Average Rating: 4.4/5.0

Total Reviews: 38

How Do G2 Users Rate MyChart?

  • Workflow Management: 7.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.9/10 (Category avg: 8.5/10)
  • Patient Communications: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind MyChart?

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 50% Large, 38% Small

What Are Recent G2 Reviews of MyChart?

What Are G2 Users Discussing About MyChart?

Artera

Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes.

Average Rating: 4.8/5.0

Total Reviews: 99

How Do G2 Users Rate Artera?

  • Workflow Management: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 10.0/10 (Category avg: 8.5/10)
  • Patient Communications: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Artera?

  • Seller: Artera
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Santa Barbara, US
  • LinkedIn® Page: www.linkedin.com
    286 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 67% Medium, 17% Large

What Do G2 Reviewers Say About Artera?

AI-generated summary from verified user reviews

Pros
  • Users value Artera's efficient patient communication tools, enhancing appointment reminders and improving overall engagement with patients.
  • Users appreciate Artera’s ease of use, enhancing patient communication and streamlining appointment management effectively.
  • Users appreciate the highly efficient patient communication features of Artera, enhancing engagement and reducing missed appointments.
  • Users find Artera's texting communication feature invaluable for timely patient engagement and efficient appointment management.
  • Users find the texting feature of Artera enhances communication efficiency and improves patient engagement significantly.
Cons
  • Users face messaging issues due to the lack of advanced filtering and organization for high-volume communication.
  • Users dislike the limited features of Artera, finding it challenging to manage high-volume communication effectively.
  • Users find the limited messaging features of Artera hinder efficient communication for high patient volume management.
  • Users experience communication issues with Artera, relying too much on staff responses due to notification delays.
  • Users find the difficult navigation in Artera cumbersome, especially for larger organizations with many practices to manage.

What Are Recent G2 Reviews of Artera?

What Are G2 Users Discussing About Artera?

Practice Better

Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry.

Average Rating: 4.7/5.0

Total Reviews: 299

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How Do G2 Users Rate Practice Better?

  • Workflow Management: 8.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.2/10 (Category avg: 8.5/10)
  • Patient Communications: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Practice Better?

  • Seller: Green Patch Inc
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Toronto, ON, CA
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Registered Dietitian, Owner
  • Top Industries: Health, Wellness and Fitness, Alternative Medicine
  • Company Size: 96% Small

What Do G2 Reviewers Say About Practice Better?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Practice Better, enabling efficient client management and streamlined processes in one place.
  • Users value the integrated platform of Practice Better, allowing seamless management of client care and communication.
  • Users appreciate the efficiency of Practice Better, enjoying streamlined client management and automated processes all in one platform.
  • Users love the easy integrations of Practice Better, enhancing efficiency and streamlining their business processes seamlessly.
  • Users appreciate the seamless integrations with third-party tools, significantly enhancing their workflow efficiency and client management.
Cons
  • Users report missing features in Practice Better, impacting usability and core functionality for effective practice management.
  • Users express concern over the limited features in Practice Better, wishing for enhancements to core functionality and usability.
  • Users find Practice Better to be not user-friendly, with navigation challenges and a lack of intuitive features.
  • Users find integration issues with Practice Better, citing challenges with user-friendliness and workflow efficiency.
  • Users express concerns about the high costs of Practice Better, which can be burdensome for new business owners.

What Are Recent G2 Reviews of Practice Better?

What Are G2 Users Discussing About Practice Better?

Luma Health

Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.

Average Rating: 4.8/5.0

Total Reviews: 81

How Do G2 Users Rate Luma Health?

  • Workflow Management: 9.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.5/10 (Category avg: 8.5/10)
  • Patient Communications: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Luma Health?

  • Seller: Luma Health
  • Year Founded: 2015
  • HQ Location: San Mateo, California
  • LinkedIn® Page: www.linkedin.com
    197 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 57% Medium, 38% Small

What Do G2 Reviewers Say About Luma Health?

AI-generated summary from verified user reviews

Pros
  • Users praise Luma Health's automation features, enhancing patient engagement while easing staff workload and improving system efficiency.
  • Users appreciate the ease of communication with patients through texting, enhancing responsiveness and interaction.
  • Users value the comprehensive features of Luma Health, enhancing patient engagement and improving overall system performance.
  • Users value the easy communication with patients through texting, enhancing engagement and responsiveness.
  • Users highlight the brilliant and compassionate customer support of Luma Health, enhancing their overall experience and problem-solving capability.
Cons
  • Users find Luma's complex interface challenging, needing familiarity with products for successful operation.
  • Users face challenges with data management issues that hinder effective use of Luma Health's features.
  • Users experience challenges due to incomplete data, impacting the overall effectiveness of Luma Health.
  • Users find Luma Health to be not user-friendly, struggling with its complexity and requiring prior knowledge for effective use.
  • Users find Luma Health's system complexity challenging, requiring familiarity with products for effective operation.

What Are Recent G2 Reviews of Luma Health?

What Are G2 Users Discussing About Luma Health?

rater8

Unlock unparalleled visibility and sustainable growth for your healthcare organization with raVE, the rater8 Visibility Engine — the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, organizations can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your organization from invisible to in-demand with rater8.

Average Rating: 4.9/5.0

Total Reviews: 119

How Do G2 Users Rate rater8?

  • Workflow Management: 8.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.6/10 (Category avg: 8.5/10)
  • Patient Communications: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind rater8?

  • Seller: rater8
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Practice Administrator, Marketing Director
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 71% Medium, 28% Small

What Do G2 Reviewers Say About rater8?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Rater8, finding the dashboard simple and automated feedback effortless.
  • Users praise the exceptional customer support from Rater8, noting helpful representatives and valuable assistance in managing ratings.
  • Users experience instant results with Rater8, improving ratings swiftly and receiving exceptional support throughout the process.
  • Users find Rater8 to be exceptionally effective in boosting patient feedback and improving online reputation effortlessly.
  • Users rave about Rater8's effective review management, significantly enhancing their online reputation and engagement with clients.
Cons
  • Users find the review management process time-consuming and struggle with limitations affecting response effectiveness.
  • Users find rater8’s interface not user-friendly, leading to confusion when reacquainting with features after breaks.
  • Users find difficult navigation challenging after long absences, struggling to locate tabs and dropdowns effectively.
  • Users feel the pricing is high for Rater8, especially compared to other services with integrated reputation management features.
  • Users find the inadequate reporting features limiting, making it difficult to track reviews and address issues effectively.

What Are Recent G2 Reviews of rater8?

What Are G2 Users Discussing About rater8?

RevenueWell

RevenueWell is a dental practice management and patient communication platform that helps dental practices attract new patients, automate administrative workflows, and strengthen relationships with existing patients throughout the care journey. Designed for solo practices, group practices, and dental specialists, the platform integrates marketing, communication, and front-office tools into a single solution built specifically for the dental industry. RevenueWell was founded in 2010 by dental professionals to address the operational and communication challenges unique to dental practices. The platform reduces manual front-desk work by automating outreach, appointment management, and patient follow-up — allowing staff to spend less time on administrative tasks and more time on patient care. Core platform capabilities include: Automated appointment reminders, post-op instructions, and treatment plan follow-ups via email, text, and phone Two-way texting and integrated phone (RevenueWell Phone) for flexible, real-time patient communication Online scheduling and digital patient intake forms (RevenueWell Forms) to reduce paperwork and streamline check-in Social media management and online reputation management tools to support patient acquisition Teledentistry support for remote patient consultations RevenueWell also offers add-on products for practices that want to extend their capabilities: AI Receptionist — An AI-powered virtual receptionist that handles inbound patient calls, answers common questions, and captures appointment requests around the clock, reducing missed calls and front-desk phone volume AI Insurance Verification — An automated insurance verification tool that checks patient eligibility in real time, reducing manual verification time and helping prevent claim errors before appointments For practices that prefer a fully managed approach to patient acquisition, RevenueWell offers digital marketing services, including website design, paid search advertising, and SEO — handled by a team with dental-specific marketing expertise. This allows practices to outsource their online marketing without managing agencies or building in-house capabilities. RevenueWell integrates with major dental practice management systems, making it compatible with existing clinical workflows without requiring practices to replace their current software infrastructure.

Average Rating: 4.7/5.0

Total Reviews: 138

How Do G2 Users Rate RevenueWell?

  • Workflow Management: 9.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.3/10 (Category avg: 8.5/10)
  • Patient Communications: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind RevenueWell?

  • Seller: RevenueWell
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Chicago, Illinois
  • LinkedIn® Page: www.linkedin.com
    158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 94% Small, 6% Medium

What Do G2 Reviewers Say About RevenueWell?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RevenueWell, finding it intuitive and simple to train employees effectively.
  • Users value the effective patient communication features of RevenueWell, enhancing engagement and tracking campaign success.
  • Users appreciate the appointment reminders from RevenueWell, significantly enhancing patient communication and saving valuable time.
  • Users value the efficient confirmation automation of RevenueWell, enhancing communication and ensuring no appointments are missed.
  • Users praise RevenueWell's efficiency and smart support team, making training and daily use seamless and effective.
Cons
  • Users report billing issues and poor customer support, affecting their satisfaction with RevenueWell.
  • Users experience significant technical issues with the mobile app, including instability and glitches affecting usability.
  • Users face messaging issues with RevenueWell, including glitchy performance and lack of timely notifications for errors.
  • Users report frequent connectivity issues with the app, causing delays in sending patient communications and loading messages.
  • Users report customer service issues with RevenueWell, including slow billing and poor transition support.

What Are Recent G2 Reviews of RevenueWell?

What Are G2 Users Discussing About RevenueWell?

DearDoc

DearDoc provides over 2,500+ doctors, physicians, and health and wellness practitioners with a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc offers solutions for every stage of the patient journey, including an AI Smartchat, Autodialer and Review Generator, testimonial displayer, text-to-pay software, and a telemedicine platform. DearDoc also provides creative and technical support services for enhanced patient acquisition and experience including website design, SEO services, Social Media Management, and Google Integration.

Average Rating: 4.5/5.0

Total Reviews: 71

How Do G2 Users Rate DearDoc?

  • Workflow Management: 9.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.3/10 (Category avg: 8.5/10)
  • Patient Communications: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind DearDoc?

  • Seller: Deardoc
  • Year Founded: 2019
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    128 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Medical Practice, Health, Wellness and Fitness
  • Company Size: 96% Small, 4% Medium

What Do G2 Reviewers Say About DearDoc?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient patient communication of DearDoc, enhancing engagement and improving inquiry management seamlessly.
  • Users appreciate the ease of use of DearDoc, benefiting from its efficient AI chat and seamless patient engagement.
  • Users love the efficient appointment scheduling that helps convert missed calls into real appointments effortlessly.
  • Users value the instant response time of DearDoc, enhancing patient engagement and reducing missed opportunities.
  • Users appreciate the efficient AI chat feature of DearDoc, which captures patient interest and answers questions seamlessly.
Cons
  • Users express frustration over misleading marketing, claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction.
  • Users frequently face payment issues with DearDoc, including unexpected charges and inadequate support for cancellations.
  • Users report severe issues with poor customer support, experiencing delays, miscommunication, and frustrating service delivery.
  • Users experience significant billing issues with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding.
  • Users find the complex interface overwhelming due to the multitude of customizable options available.

What Are Recent G2 Reviews of DearDoc?

What Are G2 Users Discussing About DearDoc?

OhMD

OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed

Average Rating: 4.8/5.0

Total Reviews: 170

How Do G2 Users Rate OhMD?

  • Workflow Management: 9.6/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.3/10 (Category avg: 8.5/10)
  • Patient Communications: 9.9/10 (Category avg: 8.8/10)

Who Is the Company Behind OhMD?

  • Seller: OhMD
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Burlington, Vermont
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Medical Assistant
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 54% Small, 45% Medium

What Do G2 Reviewers Say About OhMD?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the effective communication of OhMD, facilitating rapid responses and seamless interactions with patients.
  • Users appreciate the effective patient communication of OhMD, as it enhances engagement and convenience for both staff and patients.
  • Users appreciate the ease of use of OhMD, enabling convenient communication and efficient patient engagement.
  • Users appreciate the convenient texting feature of OhMD, enhancing patient communication and streamlining workflows effectively.
  • Users value the efficient customer communication of OhMD, enhancing engagement with patients through text messaging.
Cons
  • Users face messaging issues such as delayed messages and disappearing conversations, impacting their overall experience.
  • Users note limited features in OhMD, expressing desire for more functionality and advanced options in the mobile app.
  • Users find the limited messaging features of OhMD restrict communication, affecting privacy and efficiency in patient interactions.
  • Users note missing features in OhMD, expressing a desire for enhanced functionality and reporting analytics.
  • Users experience occasional technical issues with OhMD, such as glitches and slow performance, but functionality remains intact.

What Are Recent G2 Reviews of OhMD?

What Are G2 Users Discussing About OhMD?

medent

Better connections start with medent. At medent, our mission is to support value-based care. We offer an “All-In-One” EMR/EHR, Patient Portal & Practice Management system that integrates with industry leading AI to provide a high-level of interoperability and automation. Trusted in the industry for more than 50 years, medent boasts highly customizable tools and flexible workflows that ensure patients are getting the right care at the right time. Schedule your free demonstration to see why 97% of our business comes from satisfied customer referrals!

Average Rating: 4.8/5.0

Total Reviews: 25

How Do G2 Users Rate medent?

  • Workflow Management: 9.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.3/10 (Category avg: 8.5/10)
  • Patient Communications: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind medent?

  • Seller: medent
  • Company Website:
  • Year Founded: 1968
  • HQ Location: Auburn, New York
  • LinkedIn® Page: www.linkedin.com
    120 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 44% Medium, 44% Small

What Do G2 Reviewers Say About medent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Medent, finding it simple to learn and customize effectively.
  • Users praise the helpful and friendly customer support team of Medent for their responsiveness and willingness to improve.
  • Users appreciate the extreme customizability of Medent, finding it user-friendly and adaptable to various needs.
  • Users value the customization options in Medent, making it user-friendly and adaptable to diverse preferences and departments.
  • Users appreciate the straightforward and user-friendly interface of Medent, making it easy to learn and use.
Cons
  • Users find the interface issues problematic, wishing for quicker access and improved navigation options.
  • Users find the complex interface challenging, requiring time for integration and building in larger organizations.
  • Users find the difficult navigation frustrating, often requiring excessive clicks to return to the main menu.
  • Users face integration issues with Medent, as building and linking interfaces can be time-consuming and challenging.
  • Users miss the lack of a ticketing system in Medent, which makes tracking open tickets challenging.

What Are Recent G2 Reviews of medent?

What Are G2 Users Discussing About medent?

InteliChart

InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement.

Average Rating: 4.3/5.0

Total Reviews: 73

How Do G2 Users Rate InteliChart?

  • Workflow Management: 8.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.1/10 (Category avg: 8.5/10)
  • Patient Communications: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind InteliChart?

  • Seller: InteliChart
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Charlotte, North Carolina
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About InteliChart?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of InteliChart, enjoying streamlined management and user-friendly patient portal features.
  • Users value the streamlined patient communication in InteliChart, enhancing efficiency and coordination in care delivery.
  • Users appreciate the user-friendly communication features of InteliChart, enabling smooth interactions and improved patient engagement.
  • Users appreciate the efficiency of InteliChart, consolidating multiple tasks into a single, streamlined platform.
  • Users value the easy integrations of InteliChart, enhancing patient communication and workflow efficiency significantly.
Cons
  • Users report limited features in InteliChart, leading to inconsistencies and complications in patient information accessibility.
  • Users find the difficult setup of InteliChart challenging, especially during initial configuration and customization options.
  • Users find InteliChart's layout not user-friendly, making navigation and learning the product a cumbersome experience.
  • Users find the missing features of InteliChart frustrating, as not all webinar functionalities are available in production.
  • Users often face technical issues with InteliChart, including problems with configuration and data not populating correctly.

What Are Recent G2 Reviews of InteliChart?

What Are G2 Users Discussing About InteliChart?

Emma Stein
ES
Researched and written by Emma Stein
Updated October 3, 2024