I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than phone call / voicemail. Unlike a phone call, I can keep multiple conversations going at the same time. It is straightforward to send documents back and forth, and often patients prefer to upload by text than login and navigate our portal. "Closing" the OhMD chat seamlessly uploads the chat history to our Athena EMR, so anyone in the practice can see the record of what was discussed. It has been extremely easy to implement and I use it every day! Some of my favorite features include: being able to "assign" chats to different provider teams, having internal notes visible on the OhMD patient chart, and now being able to use emojis. Review collected by and hosted on G2.com.
The "saved replies" feature could be improved, it takes me too many clicks. The internal notes on patient profiles could be easier to use Review collected by and hosted on G2.com.
Thank you for this detailed review! EHR integration makes keeping patient communication records accessible for everyone, we're thrilled you are having such a great experience using OhMD for patient communication. We know that patients prefer the ease of texting rather than logging into a portal! I'd love to hear more about what would make saved replies and internal notes more efficient; please email me at sophia@ohmd.com and we can set up a time to chat! Feedback is always welcome and helps determine the direction of our product roadmap.