Best Live Chat Software

Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives can utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents can prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. Live chat software can be used by customer service teams to quickly respond to inquiries, employees in business development roles to reach leads that may be unavailable by phone or email, or administrative staffs in the education sector to connect with incoming students, among other uses. Live chat functionality may come as a feature of other software types including e-commerce platforms and help desk software products.

To qualify for inclusion in the Live Chat category, a product must:

  • Provide instant messaging capabilities between customer service representatives and website visitors
  • Allow chat windows to either initiate conversation or live independently on a website for potential inquiries
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Live Chat reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

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    Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.

    Salesforce Service Cloud
    (82)4.2 out of 5
    Optimized for quick response
    Optimized for quick response

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, built on the company's CRM software for sales professionals. Service Cloud gives you a 360-degree view of your customers enabling you to deliver smarter, faster, and more personalized service. Salesforce is the leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

    LiveChat - premium live chat and help desk software for business. Designed and built specifically for amazing customer service. Used in 150 countries by over 26,000 companies, including small, medium and enterprise size businesses. Use LiveChat if you wish to improve customer satisfaction and increase online sales results.

    Zendesk Chat lets you chat with customers on your website and give them real-time support.

    Intercom is a customer platform with a suite of products for live chat, marketing and support. Our products work together seamlessly. Start with one or more.

    Drift
    (92)4.3 out of 5
    Optimized for quick response
    Optimized for quick response

    Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. With its quickly evolving set of tools and playbooks, Drift is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. Get started for free today and join 150,000+ businesses using Drift at drift.com.

    Zoho Desk
    (81)4.4 out of 5
    Optimized for quick response
    Optimized for quick response

    Provide a great customer support experience with Zoho Desk. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Desk is a flexible, Cloud-based help desk support software with Contextual AI that allows you to provide the support experience your customers deserve.

    We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook into your ticket system. 10 years of experience in the field of Customer Support Software and over 100.000 happy LiveZilla users make us the perfect all-in-one solution for every webmaster.

    Helpshift is the leader in conversational customer service. Used by leading brands such as Microsoft, Supercell, Xfinity, Tencent, Virgin Media and BBVA, Helpshift engages consumers across any device, app or website with a messaging-based service experience. Enterprise capabilities such as customizable Bots, a high deflection knowledge base, and an AI-powered case management system helps leading brands deliver superior customer service with unbeatable cost and scale. Helpshift's platform includes native functionality such as in-app and web messaging, integrated bots, AI-powered in-app and web knowledge base, an enterprise-grade case management system, proactive messaging, and conversational surveys, making it easy for companies to provide a best-in-class customer service. Start your free trial today: https://signup.helpshift.com/free-trials/

    Olark
    (91)4.3 out of 5
    Optimized for quick response
    Optimized for quick response

    Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last.

    LiveAgent helps businesses improve customer interactions across email, live chat, phone & social networks. Companies like BMW, Huawei, O2 or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. LiveAgent's biggest advantage is the ability to seamlessly combine all communication channels in one platform. Equip your team with LiveAgent's state of the art features and watch your customer satisfaction rates skyrocket. And remember, great customer service starts with better help desk software. Additionally, and in cooperation with a variety of third-party software companies, LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation. It is a customisable solution that can scale as small companies grow their customer base and online services. LiveAgent is offered as both Web-based (cloud) software and on-premise installations. The cloud option is priced on a per-user per-month basis by number of agents, and the on-premise options use the up-front pricing model, based solely on number of agents. 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Get started with a 14-day free trial (no credit card required)

    SnapEngage is the premier omnichannel messaging platform. Since 2008, we've partnered with businesses to transform customer engagement throughout the customer lifecycle, positively impact KPIs, and drive measurable business outcomes. Our clients consistently experience increased sales conversions, increased CSAT/NPS, and reduced cost-per-interaction after implementing SnapEngage. Our fully-featured, secure solution for sales and support teams offers robust CRM & Help Desk integrations, is HIPAA & PCI compliant, and includes advanced analytics to prove ROI. Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more. We're ready to partner with you to transform your customer engagement. Contact our Solution Specialists today to schedule a live, fully-customized product demo tailored to your business goals and service requirements.

    Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure and customize freely.

    Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!

    Freshchat is a modern messaging software built for sales and customer engagement teams to talk to website visitors and users. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience with features like triggered messages, contextual information, in-app campaigns, sales bot, and intelligent message routing. Freshchat can be used across the website, web app, mobile app, and even social messaging apps like Messenger, bringing all the conversations inside one inbox. Freshchat is a product from the Freshworks family, which has more than 100,000 customers worldwide.

    LiveHelpNow help desk software suite facilitates real time, omnichannel customer service communications via Live Chat, SMS, Email, Facebook and Twitter. Top rated by Business.com 8 years running, Inc 500 fastest growing companies list 3 years in a row. 8k+ implementations, with over 2k implementations in Enterprise arena. Starting only at $18.90 per month per agent on annual contract.

    Kustomer is the omnichannel customer management platform for enterprises focused on delivering standout experiences - not resolving tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading people-first brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice, Sweetgreen, Stella & Dot, and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $70M in venture funding, and is backed by leading VCs including: Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

    BirdEye
    (10)4.9 out of 5
    Optimized for quick response
    Optimized for quick response

    BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

    tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

    Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website. Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience. Help your customers when it matters, where it matters. Benefits of Userlike - Bring your website to life - Create happy and long-term customers - Raise your conversion rate by 20% Easy to use Be up and running in 3 minutes. Copy and paste your unique code into your website, go online, and start chatting with your web visitors. No software to install. Simply log in to our browser-based Chat Panel and start chatting with potential customers. Easy to customize Build your own customized chat buttons and adapt the chat window to fit the look and feel of your website. You decide how to approach your users. Proactive invite your visitors to chat, receive feedback ratings on your service, collect social media followers through your awesome chat service, and more. Easy to scale Whether you’re a one man show or a multinational with hundreds of service employees, we've got your back. Userlike is used by some of the world’s fastest growing companies. Our system is easy to scale when your website traffic and support team increase. Integrate with your workflow As an additional channel, your live chat should be integrated seamlessly into your existing setup of business tools. We offer a wide range of CRM integrations and offer an Open API for a more advanced setup. Push your user information to Userlike to give your chat operators the information to offer a personalised service, or pull chat transcripts and offline messages to your CRM. Don’t take our word for it. Over 10,000 SMEs and leading businesses around the world are creating long-term customer relationships with Userlike. Start chatting today with our forever free plan.

    Our AI-powered messaging platform makes it easy for businesses to answer questions and complete transactions on SMS, Facebook Messenger, Apple Business Chat and WhatsApp along with your brand's website or mobile app.

    CometChat is a robust Chat API & In-App Messaging SDK for Mobile & Web Apps. It readily integrates with over 92+ platforms and comes with inbuilt monetisation, moderation, collaboration and administration tools. CometChat also comes with a Chat UI kit with a fully customisable source code. Having over 50,000+ user, CometChat's top use cases come from dating, healthcare, e-commerce, fin-tech, banking, e-learning, gaming, social media, and community, enterprise messaging and more. CometChat is the most sought-after chat integration software for any messaging app/websites spread across a wide range of industries: Dating, Healthcare, Marketplaces, E-commerce, E-learning, Community

    Genesys PureConnect
    (10)4.0 out of 5
    Optimized for quick response
    Optimized for quick response

    PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.

    Genesys PureCloud
    (12)4.1 out of 5
    Optimized for quick response
    Optimized for quick response

    Customer relationships can be complex, but that doesn’t mean they have to be difficult. The Genesys® PureCloud® solution makes customer relationships simple. Built to handle any channel, the PureCloud platform follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers The PureCloud platform simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build stronger relationships. Empower Your Teams Give your employees the information they need in a tool they’ll love using. Get an all-in-one application built to engage your employees and boost your team’s performance. Understand Your Business With real-time dashboards and up-to-the-second analytics, the PureCloud solution provides the insights you need to run your business—no matter where your agents are located or which channels they handle. Our award-winning software deploys in days, is intuitive to use and continually innovates with upgrades each week. Use it as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. PureCloud is built for people and built for change.

    HappyFox Chat is an Incredibly powerful live chat software that is simple, easy and fast. Putting experience first, HappyFox Chat is lightweight and mobile responsive. With integrations, sync and streamline data between HappyFox Chat and all your favorite business apps. HappyFox Chat helps bring the most focused and highly relevant data to every chat, this helps you to deliver personalized customer service like never before. Native applications for iOS, Android and Mac enables you to have meaningful customer conversations anywhere, anytime, anyplace.

    Kayako
    (13)4.0 out of 5
    Optimized for quick response
    Optimized for quick response

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance..

    ChatBeacon Live Chat is the perfect live chat software for your website. Available in both cloud and installable versions, ChatBeacon gives you all the tools you need to chat with your customers in real-time, monitor and analyze your website's traffic, and so much more. Save time and money with NEW ChatBots! Offering the most enhanced chatbot capabilities of any other live chat software on the market, ChatBeacon ChatBots are compatible with IBM Watson Conversation, Google Dialogflow, Motion.ai, AND Microsoft Bot Framework. The choice is yours! To experience the full power of ChatBeacon, schedule a FREE demo with a member of our team, or try us risk-free for 14-days. No credit card needed!

    Moxie is changing the way eCommerce is done. Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through Moxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to increase total customer value. More than 600 of the world’s leading brands in financial services, healthcare, high-tech, retail and travel and hospitality rely on Moxie to build loyalty and drive customer conversion and revenue.

    Chatlio
    (17)4.1 out of 5
    Optimized for quick response
    Optimized for quick response

    Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use.

    Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

    HeyBubble provides a new way to approach customer service for your website, improving communication between Company and Customer. HeyBubble offers great Live Chat features such as the ability of accessing your Live Chat through Skype, Gchat, ichat, and Jabber compatible chats, plus many others.

    Turn more visitors into customers. A suite of integrated products to help you grow your online business. – Analytics: traffic sources, campaign tracking, new visits % – Live Chat: targeted messaging, lead capture, shared team inbox – Customer Data Hub: automatic lead enrichment, company info

    Free Live chat software for startups and small businesses. All-in-one customer platform for online businesses of all sizes: - Live chat - Targeted messages (auto and manual via chat/email) - Ticketing HelpCrunch delivers a next-generation customer communication platform combining a perfect live chat, in-app messenger, email automation, and help desk for effective customer service and sales. Our solution is mainly aimed at web and mobile services, e-commerce owners, online-to-offline businesses that need a fast and powerful tool to interact with customers. Being flexibly priced, we’re ideal for companies of any size - from individual entrepreneurs, startups and SMBs to big players.

    Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

    Rocket.Chat is a fast-growing enterprise communication and collaboration platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 800 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and to establish a marketplace that will nurture app-building and offer services to enable businesses to be built using Rocket.Chat. The Open Source platform improves internal and external communication within a controlled and secure environment. Users can run Rocket.Chat on-premises or on cloud and a range of features are at their disposal to tailor their platform: individual and group communication, video conferencing, file uploading, screen sharing, LiveChat and integration with a variety of different communications platform. Rocket.Chat allows users to communicate in real-time on web, desktop or mobile and to customize their interface with a range of plugins, themes and Integrations with other key software. By opting for Rocket.Chat, users also benefit from guest access, screen and file sharing, OmniChannel/LiveChat, LDAP/AD Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, channels, messages, threads, discussions, searches and more.

    Genesys PureEngage
    (7)4.6 out of 5
    Optimized for quick response
    Optimized for quick response

    Genesys PureEngage is the Genesys Customer Engagement Platform for the enterprise. Built to bring flexible solutions for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. Complete customer and employee journey management Built to manage both the customer and employee experience, across all channels, it leverages the power of Artificial Intelligence and Machine Learning to supercharge both customer and employee journeys. Integrate your systems and leverage existing investment. Unify all customer-engaging teams—from marketing and sales through service and support. Easy to use Designed to rapidly deploy easy-to-configure and administer customer experience solutions and turn on new applications and services when you need them. Flexible to deploy Even choose the consumption model that’s right for your business—cloud, on-premises subscription or perpetual on-premises licensing. Extensive customizability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.

    Re:amaze
    (7)4.8 out of 5
    Optimized for quick response
    Optimized for quick response

    Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

    Streamline customer conversations for sales, support and onboarding. Acquire is a scalable suite of tools equipping your agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with our 14 day free trial or request a demo!

    Bold360 is the ultimate customer engagement solution delivering personalized interactions and the fastest time-to-value. Leveraging the power of AI, Bold360 helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human. For more information, visit www.bold360.com.

    HappyFox
    (6)4.4 out of 5
    Optimized for quick response
    Optimized for quick response

    Happyfox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media. Happyfox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. iOS, Android and Windows version of the app enable to provide support through smartphones and tablets. Community forums and knowledge base helps customer provide instant support and connect with each other.

    Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction. Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media connections with visitors. Visitors can move easily from Chatbot to text and audio/video chat. As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service. First released in 2009, Comm100 Live Chat has now grown to be a reliable product used by thousands of businesses around the globe. Flexible and scalable, Comm100 Live Chat works for businesses or organizations of any size and in any industry as long as they see the need of real time customer communication. There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience. For SMBs: • Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions. • Intuitive UI makes it easy to use for anyone. • Flexible pricing makes it cost-effective for small businesses and easy to scale. • Mobile friendly for both operators and visitors. For Enterprises: • Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more. • Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues. • Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships • Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more. • Being able to provide 100% uptime with the patent-pending MaximumOn technology. • Multiple deployment options. Shared, dedicated, on-premises? Your choice. • On-demand custom development is available with dedicated deployment and on-premises deployment. • Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers. Key Features of Comm100 Live Chat • Chatbot that automates your live chat • Audio & Video Chat • Fully customizable chat buttons and windows • Insightful performance reports & analysis • Rule-based chat routing and allocation • Industry-leading security and reliability • 100% uptime with the MaximumOn technology • Multiple Languages and auto-translation • APIs and webhooksReal-time visitor monitoring and tracking • Rule-based proactive chat • Rich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc. • Pre-chat survey, post-chat survey, operator wrap-up • Team collaboration and supervision • Granular permission setting • Complete easy-to-search chat history • Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems • Web, desktop and mobile apps Learn more at: https://www.comm100.com/livechat/featurelist

    Live chat with website visitors directly from Slack, HipChat and Telegram.

    Salesforce Live Agent is a native Salesforce tool that provides the ability to communicate in real-time with your web site users.

    Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

    WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/

    Brand Embassy is social customer service software designed to deliver human connections at scale. Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections. Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent. As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty. Key Features and Benefits of Brand Embassy: Unified platform to connect customer requests from social media, blogs and website forms Intelligent routing for automatic prioritization of incoming requests Integrated customer profiles to help agents create human connections Auto navigation to keep track of a growing, complex social thread Smart responses to suggest the most relevant or last response Social listening powered by Brand Watch and Google to track brand and competitor mentions on forums and blogs Real-time team collaboration across departments to decrease resolution time Workflow reports to measure performance and predict future staffing needs Insight reports powered by Brand Watch and Google monitor conversations across the web to help companies stay competitive With offices in San Francisco, Prague and London Brand Embassy helps clients like T-Mobile, Samsung, Vodafone and Telenor reduce operational costs, increase agent utility and achieve human connections at scale through digital customer service.

    Interactive business to customer help system.

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