Best Help Desk Software - Page 5
Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.
These products may contain additional customer self-service and social customer service integrations or live chat software modules.
To qualify for inclusion in the Help Desk category, a product must:
Featured Help Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..
- Computer Software
- 83% Small-Business
- 17% Mid-Market
240 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.
- Information Technology and Services
- Computer Software
- 58% Small-Business
- 38% Mid-Market
84 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's lo
- Founder
- Computer Software
- Information Technology and Services
- 90% Small-Business
- 8% Mid-Market
2,079 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
- Customer Service Representative
- Supervisor
- Consumer Services
- Information Technology and Services
- 52% Mid-Market
- 34% Enterprise
14,687 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-
- Computer Software
- Information Technology and Services
- 58% Mid-Market
- 35% Small-Business
373 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.
- Computer Software
- Information Technology and Services
- 77% Small-Business
- 22% Mid-Market
6,728 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em
- 89% Small-Business
- 11% Mid-Market
2,265 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing
- Owner
- Manager
- Marketing and Advertising
- Construction
- 82% Small-Business
- 14% Mid-Market
5,956 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr
- IT Manager
- Information Technology and Services
- Outsourcing/Offshoring
- 57% Mid-Market
- 28% Enterprise
113 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (
- CEO
- Owner
- Health, Wellness and Fitness
- Education Management
- 87% Small-Business
- 10% Mid-Market
17,257 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s
- Retail
- Consumer Services
- 48% Small-Business
- 40% Mid-Market
149 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic
- Government Administration
- 65% Mid-Market
- 29% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing
- Owner
- CEO
- Marketing and Advertising
- Information Technology and Services
- 81% Small-Business
- 16% Mid-Market
1,792 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym
- Information Technology and Services
- Computer & Network Security
- 51% Small-Business
- 42% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte
- Information Technology and Services
- 67% Mid-Market
- 27% Enterprise
354 Twitter followers
