G2

Naushad S.

IT Head

Small-Business (50 or fewer emp.)

11/9/2026

"I streamlined Customer Support Operations using analytics."

5/5

What do you like best about 8x8 Contact Center?

The platform delivers call reliability. It connects smoothly with CRM systems. The interface is simple and easy to use. Setting up call routing to the agents is fast and straightforward. Supervisor dashboards provide real-time data that helps people make smart decisions. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Contact Center?

While handling calls works well, creating custom reports in the admin area can seem too complicated and hard to understand. Changing how calls are directed or setting up complex IVRs takes some time to learn. The user management section sometimes slows down when you make a lot of changes at once. Making custom reports easier to adjust would help everything run smoothly. Review collected by and hosted on G2.com.

What problems is 8x8 Contact Center solving and how is that benefiting you?

Before we started using 8x8 Contact Center, our team struggled with communication spread across different channels and with data that had to be entered manually into different systems. 8X8 brought incoming and outgoing calls, emails waiting to be handled, and information from our CRM together in one dashboard. This eliminated the need for agents to switch between views, reduced customer wait times, and made it easier for us to resolve customer issues the first time we spoke with them. 8X8 Contact Center has made a difference for our team. 8X8 Contact Center has made a difference for our team. Review collected by and hosted on G2.com.