Running social media for luxury properties means my Instagram DMs get completely flooded with serious buyers mixed in with casual window shoppers. Supportbench lets us pull those high-value inquiries directly into our main queue, so I can pass wealthy leads to our sales agents without having to copy and paste every single chat into an email. Review collected by and hosted on G2.com.

Getting our social messaging channels fully synced up with the ticketing platform took a lot of annoying trial and error. The connection still drops occasionally if a client sends a massive video file of a property walk-through, which completely breaks the thread and forces me to log the interaction manually. Review collected by and hosted on G2.com.