AN
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"AI is becoming genuinely useful for our support team"
What do you like best about Helpdesk 365?
The AI workload insights and auto draft are the two newer features we've been using the most. The workload view helps our managers understand where the pressure is, and the auto draft gives agents a starting point for responding to tickets. Review collected by and hosted on G2.com.
What do you dislike about Helpdesk 365?
The AI features are still something we're learning how to use effectively, so more guidance around different use cases would be helpful Review collected by and hosted on G2.com.