G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/17/2026

"Seamless Gmail Integration That Streamlines Shared Inbox Ticketing"

4/5

What do you like best about Keeping?

What I like best about Keeping is how seamlessly it integrates with Gmail. Our team doesn’t have to switch between tools or learn a completely new system- it works right inside an interface they already use every day. That makes onboarding faster and keeps productivity high. I also appreciate how it brings structure to shared inboxes, making it easy to assign, track, and collaborate on tickets without losing the simplicity of email. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

One downside is that there can occasionally be delays in syncing or updating tickets, which can slow things down when the team is handling a high volume of requests. While it doesn’t happen constantly, these lags can impact response times and workflow efficiency in a fast-paced support environment. Review collected by and hosted on G2.com.

What problems is Keeping solving and how is that benefiting you?

Keeping helps us manage shared inboxes more effectively by turning emails into structured, trackable tickets. Before using it, it was harder to maintain visibility over who was responding to what, which sometimes led to duplicated efforts or missed messages. With Keeping, we have clear ownership, better collaboration, and improved accountability across the team. This has made our response times more consistent and helped us deliver a more organized and reliable support experience for our customers. Review collected by and hosted on G2.com.