REP AI Reviews & Product Details

What I appreciate most is the REP team's responsiveness, willingness to collaborate, and openness to feedback. Their support in refining workflows to align with our business policies has been particularly valuable. Review collected by and hosted on G2.com.

AI accuracy and handling complex customer scenarios initially presented challenges due to the intricacies of some of our SOPs. However, the REP AI team was proactive, receptive to feedback, and committed to working closely with us to identify and implement effective solutions that aligned with our operational needs. Review collected by and hosted on G2.com.

What I like best about Rep AI is how it helps our customers find the right products without waiting for a customer service representative. Since we sell a variety of BBQ meat and gift boxes, customers often have questions about flavors, sweetness, gifting, delivery, and storage. Rep AI answers these questions instantly, making the shopping experience much smoother. It has reduced repetitive inquiries for our support team while helping customers feel more confident in their purchasing decisions. The AI is easy to train with our store content, and the setup was straightforward. Overall, Rep AI has improved customer engagement, saved our team time, and contributed to a better shopping experience and higher conversion rates. Review collected by and hosted on G2.com.

New product Rep inbox still need a room of improvement. Review collected by and hosted on G2.com.

It helps my customer with accessible data about a product and gauges their behavior on the page. Review collected by and hosted on G2.com.

Traffic from passive visitors who never interact with the chat still counts toward your usage meter. While the platform is great, the pricing is on the higher side, which may be a consideration for some. Review collected by and hosted on G2.com.

Rep has been great for reducing customer tickets, answering customer questions and generating sales for us. We have an 11x ROI which is huge! Review collected by and hosted on G2.com.

It took a bit of training up front, and ongoing training, but all AI takes training so that was expected. Review collected by and hosted on G2.com.

The high standard that Rep AI achieves with their AI model for customer service, combined with the rapid development and rollout of new capabilities. Additionally, they are easily accessible to us as a customer and proactively help us think about how to further customize the tooling so that it aligns even better with our needs. We have achieved strong ROI gains on both extra revenue and customer service. Review collected by and hosted on G2.com.

The customization options for the chatbot are still limited and affect the consistency of our branding. Review collected by and hosted on G2.com.

I love that Rep AI answers basic questions, like those about the returns process, promotions, and discounts, which has lessened our customer reach out. I also love how Rep AI suggests products to add to the cart and how it uses the customer's language. It's easy to train our Sales and Support skills, and adding FAQs is really easy as well. The initial setup was fast and easy. Review collected by and hosted on G2.com.

I guess the support skills need more polishing. Review collected by and hosted on G2.com.

It was easy for the Customer Service team to configure and train Review collected by and hosted on G2.com.

Nothing that isn't an issue with any other AI virtual assistants Review collected by and hosted on G2.com.

I've been using Rep AI for over a year, and I'm very happy with the features. We've seen a solid ROI since the first week. The customer service is amazing, and I am super happy with it. I use it for sales support and product information. The initial setup was very easy. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

I like how Rep AI talks to customers intelligently, solving problems and suggesting products without any human limitations. It's impressive how it handles online customer chats and enhances support. Review collected by and hosted on G2.com.

Some of the extras are expensive. It takes a good month to get everything up and running. Review collected by and hosted on G2.com.

Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too. Review collected by and hosted on G2.com.

Can't think of anything that I don't like about this product. Review collected by and hosted on G2.com.