# Rep AI Reviews **Vendor:** Rep AI **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.9/5.0 **Total Reviews:** 61 ## About Rep AI REP AI is a cutting-edge plug-and-play solution specifically designed to enhance customer engagement for e-commerce businesses. This innovative software seamlessly integrates with Shopify, allowing it to automatically analyze and understand your website's content. By doing so, REP AI can provide accurate and contextually relevant responses to shoppers without the need for any manual configuration. This capability makes it an ideal choice for businesses looking to streamline their customer interaction processes and improve overall efficiency. Targeted primarily at e-commerce merchants, REP AI is particularly beneficial for those who wish to optimize their online sales strategies. The platform is designed to cater to businesses of all sizes, from small startups to larger enterprises, enabling them to engage with customers more effectively. By leveraging artificial intelligence, REP AI can handle a significant volume of customer inquiries, allowing businesses to focus on growth and innovation while ensuring that customer needs are met promptly and accurately. One of the standout features of REP AI is its ability to significantly enhance conversion rates and average order values. Users have reported impressive results, including a 250% increase in conversion rates and a 40% rise in average order value. This is achieved through its intelligent response system that not only addresses customer questions but also guides them through the purchasing process, ultimately leading to higher sales figures. Additionally, REP AI is capable of managing up to 95% of all support inquiries, which reduces the burden on customer service teams and allows them to concentrate on more complex issues. The benefits of using REP AI extend beyond just sales figures. By providing timely and relevant responses, the platform enhances customer satisfaction, fostering loyalty and repeat business. The ease of integration means that businesses can implement REP AI quickly and start seeing results almost immediately. This flexibility allows merchants to scale their operations without the typical growing pains associated with customer service and engagement challenges. Overall, REP AI stands out in the e-commerce landscape as a powerful tool that not only improves customer interactions but also drives significant business growth. Its unique combination of automation, intelligence, and ease of use makes it an essential asset for merchants aiming to thrive in a competitive online marketplace. ## Rep AI Pros & Cons **What users like:** - Users highlight the **exceptional customer support** from Rep AI, making their experience smooth and effective in boosting sales. (12 reviews) - Users value the **enhanced customer engagement** of Rep AI, which actively guides them toward solutions and boosts sales. (9 reviews) - Users highlight the **efficiency of AI integration** in Rep AI, enhancing customer engagement and boosting sales around the clock. (7 reviews) - Users highlight the **significant sales improvement** brought by Rep AI, enhancing customer service and satisfaction effortlessly. (5 reviews) - Users commend the **exceptional customer success** of Rep AI, highlighted by their dedicated support and valuable insights. (4 reviews) - Users praise the **ease of use** of Rep AI, highlighting its effective integration and user-friendly training process. (4 reviews) - Easy Implementation (3 reviews) - Innovation (3 reviews) - 24/7 Support (2 reviews) - Chatbot Development (2 reviews) **What users dislike:** - Users note that the **pricing is on the higher side** , which may limit accessibility for some businesses. (2 reviews) - Users express frustration with **poor customer support** , particularly regarding difficulties in reaching a human representative. (2 reviews) - Users note the **limited customization** options in Rep AI, though they find the overall benefits significant. (1 reviews) - Users find **notification issues** somewhat bothersome, though prompt support helps mitigate the frustration quickly. (1 reviews) - Users note the **occasional need for fine-tuning** in Rep AI responses for niche customer queries. (1 reviews) ## Rep AI Reviews ### 1. Rep AI: ROI-Driven, User-Friendly, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Rep AI?** I've been using Rep AI for over a year, and I'm very happy with the features. We've seen a solid ROI since the first week. The customer service is amazing, and I am super happy with it. I use it for sales support and product information. The initial setup was very easy. **What do you dislike about Rep AI?** Nothing. **What problems is Rep AI solving and how is that benefiting you?** Rep AI boosts customer interactions and provides excellent customer service and sales support, showing solid ROI quickly. I'm very happy with it. ### 2. Intelligent Chat Assistance, Expensive Extras **Rating:** 5.0/5.0 stars **Reviewed by:** Tom F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Rep AI?** I like how Rep AI talks to customers intelligently, solving problems and suggesting products without any human limitations. It's impressive how it handles online customer chats and enhances support. **What do you dislike about Rep AI?** Some of the extras are expensive. It takes a good month to get everything up and running. **What problems is Rep AI solving and how is that benefiting you?** I use Rep AI for customer online chats. It talks to customers intelligently, solving problems and suggesting products without human limitations. ### 3. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Rep AI?** Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too. **What do you dislike about Rep AI?** Can't think of anything that i don't like about this product. **What problems is Rep AI solving and how is that benefiting you?** We get around 60,000 users per month all around the world. Rep saves us having to have our customer support available 24/7 which significantly reduces our expenses. ### 4. REP AI has completely transformed the way we engage with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Andre S. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Rep AI?** From day one, the experience has been seamless, thanks to the incredible support from Gabriela Smookler. Having a deep understanding of Shopify meant we could have highly productive discussions, leading to fast, effective solutions that made a real difference in our business. One of the most impressive aspects of REP AI is its ability to provide instant, intelligent responses. Customers get the answers they need in real time, which has significantly improved their shopping experience and built trust in our brand. This isn't just another chatbot—it actively drives sales by keeping customers engaged and guiding them through the buying process. The impact has been huge. Since implementing REP AI, our conversion rate has increased to 3.9%, proving just how powerful this tool is. It’s efficient, intuitive, and truly enhances the customer journey. If you’re serious about optimizing your online store and boosting conversions, REP AI is the perfect solution. We couldn’t be happier with the results! **What do you dislike about Rep AI?** There is nothing we identified as a problem **What problems is Rep AI solving and how is that benefiting you?** Customer support and answering 1,200+ questions per month ### 5. Rep is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Rep AI?** The biggest positives of Rep are their customer service and ease of use for their product. It's incredibly effective so far and has given our business some great results. It's also a very easy process to train it on the catalog and get it integrated. **What do you dislike about Rep AI?** There's nothing I can directly report as a negative as of yet. Rep isn't the cheapest solution on the market, but I think they are the best! **What problems is Rep AI solving and how is that benefiting you?** Rep AI has been huge for us as a startup for the support/live chat aspect. We don't have a dedicated support team at the moment, and Rep has been able to cut down our support tickets by 80% or more so far. This takes a lot of the pressure off of our team and allows them to focus on more important things. We have also seen some great sales data that were a direct result of the Rep AI conversations. ### 6. Brilliant App with a great team, super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tamar . | art director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Rep AI?** . Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend. **What do you dislike about Rep AI?** some very small elements that are in develope and i'm sure will be resolved soon! **What problems is Rep AI solving and how is that benefiting you?** helpful with sales and managing the pressure on our costumers service team ### 7. You can't find better Reps anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa B. | Manager, e-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Rep AI?** Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV. The analytics are great and our Success Manager is there as often as we need her to suggest new features, help us implement them, and more. You need to keep in mind that Rep AI is a sales tool. Our mistake was counting on it just as a customer support bot of sorts. But once you trust the process and lean into the sales features and their power, you'll start to see some real transformation happening. Engage with your reps, implement their advice, and watch your metrics skyrocket! **What do you dislike about Rep AI?** Training the AI can be tricky and you need to be aware of how it learns in order to not accidentally give it information that can cause hallucinations- that's where RepAIs phenomenal customer service comes in! Our Success Manager Dafi is ALWAYS THERE to help, to build a custom flow, to investigate or take things back to the team to ensure we are fully happy with the outcomes provided. The customer service can't be beat. **What problems is Rep AI solving and how is that benefiting you?** CX ### 8. Innovative Insights & Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Rep AI?** We had an exceptional experience working with repAI! Their insights were truly eye-opening—they pointed out areas of our website and customer experience that we hadn’t even realized needed improvement. Thanks to their recommendations, we were able to modify and optimize our website in ways that significantly enhance the shopping experience for our customers. This was an unexpected but incredibly valuable benefit from our collaboration. One thing that really stood out was their willingness to add new features based on our needs. It felt like working with a high-tech company at the forefront of innovation, and we’re glad to have been part of that experience. Special thanks to Sarah Luria and Dafi Zeitlin for their support, creativity, professionalism, and deep understanding of eCommerce. Their attention to detail, innovative thinking, and ability to offer practical, out-of-the-box solutions made a real impact. Exceptional service all around! That said, the pricing was a bit higher than we had hoped for, given the results we got. Perhaps as our company grows and we have a larger budget for more testing, it will be a better fit. Overall, an impressive team delivering valuable insights! **What do you dislike about Rep AI?** The pricing was a bit higher than we had hoped for, given the results we got. Perhaps as our company grows, it will be a better fit. Overall, the service and expertise were excellent! **What problems is Rep AI solving and how is that benefiting you?** Rep AI identifies customer state of mind, helping us figure the gaps between a visitor to a buyer. They provided insights and tailored solutions to our specific needs. This is really above and byond! ### 9. Rep AI does what other chat tools claim to do—but actually delivers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Rep AI?** Rep AI completely transformed how customers interact with our site. Before, search wasn’t useful, and people would leave when they couldn’t find what they needed. Now, it guides them to the right answers and even gives them the confidence to complete their purchase. It’s especially valuable after hours when our team isn’t available—it keeps engagement high and drives revenue. Plus, the ability to refine and expand the knowledge base over time makes it even better. **What do you dislike about Rep AI?** Like any AI, responses sometimes need tweaking, but the platform makes it easy to refine and improve over time. This is not really a downside—it's just part of making the tool work best for my business. **What problems is Rep AI solving and how is that benefiting you?** Rep AI replaced our ineffective search function, making it easier for customers to find what they need without frustration. Before, we saw high bounce rates when people couldn’t get answers quickly. Now, they stay engaged, get the information they need, and feel more confident in making a purchase. It’s also helped generate revenue during nights and weekends when our team isn’t available—filling that gap has been a huge win. ### 10. A Wonderful Experience with Great Early Results and Growth Potential **Rating:** 4.5/5.0 stars **Reviewed by:** Quinn W. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Rep AI?** Rep AI is very good at determining the best answer to provide to customers to keep the interaction pleasant and helpful. It does a pretty good job of answering common, everyday questions, which keeps these types of questions and scenarios from bogging down our customer service email and phone line. Great help from Dafi! **What do you dislike about Rep AI?** Rep AI needs to be fed a good amount of FAQ answers before it can reach its most effective state. However, this was expected due to the nature of it being an AI bot that learns from its interations. **What problems is Rep AI solving and how is that benefiting you?** Rep AI best helps us by helping our customers navigate our website with more ease, and it answers common questions allowing for our customer service team to focus on more involved situations. ### 11. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Lilia S. | Customer support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Rep AI?** Customer support and responsiveness of our account manager. **What do you dislike about Rep AI?** We would like more intuitive and less bot-like responses. **What problems is Rep AI solving and how is that benefiting you?** We've been working with Rep AI for a few months now, and the experience has been excellent. Gabriela, our account manager, has been incredibly supportive, responsive, and professional. She's always willing to help and goes the extra mile to address any questions or requests we’ve had. Her support has made a real difference in our experience. ### 12. Great Ecom Sales Concierge **Rating:** 5.0/5.0 stars **Reviewed by:** Steve F. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Rep AI?** We've been using Rep AI on our Shopify store, and it's been a game-changer! The AI chatbot handles customer questions like a pro, guiding them through our products and boosting our online sales without us constantly being on the phone. A huge shoutout to Gabriela from the Rep AI team—her support has been top-notch, making the whole experience smooth and enjoyable. **What do you dislike about Rep AI?** I have zero complaints, it's reduced our time on the phone and nets sales 24/7. **What problems is Rep AI solving and how is that benefiting you?** Increases our teams bandwidth for higher priority sales & support cases. ### 13. Smooth experienve for shopify plus **Rating:** 4.5/5.0 stars **Reviewed by:** Miko F. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Rep AI?** We've been using hellorep.ai for about a month now, and so far, it's been a fantastic experience. The platform works smoothly with Shopify Plus, and the onboarding process has been incredibly professional and helpful. A special thanks to Sarah for making the entire setup seamless and ensuring we got up to speed quickly. We're looking forward to seeing the continued benefits as we dive deeper into using the tool. Highly recommended! **What do you dislike about Rep AI?** While the platform is great, the pricing is on the higher side, which may be a consideration for some. **What problems is Rep AI solving and how is that benefiting you?** It guides customers through the purchasing process in real-time. This boosts our sales efficiency, reduces response times, and enhances the overall customer shopping experience. ### 14. Great app, Great People. **Rating:** 5.0/5.0 stars **Reviewed by:** Marama M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Rep AI?** It's fast and takes full advantage of AI technology. It has helped me make sales. And they are flexible with support and pricing. They assess what we, as e-commerce Store owners, need and help us get there. I recommend this app fully. I live in a time zone that makes it impossible to be online 24 hours a day. This app makes it possible to have that 24 support for my shop. The support is incredible. I would like to thank Gabriela S. for her wonderful consideration and support. Great service! **What do you dislike about Rep AI?** I've had a few customers get frustrated with being unable to speak directly to a human and get stuck in a cycle loop in the app. This isn't a dislike of the app. People genuinely feel like they are talking to someone. There have been more incredible experiences than not great. I don't really know what to suggest to fix this issue. But I'm sure someone on the REP team will come up with something! **What problems is Rep AI solving and how is that benefiting you?** Providing recommendations on other products, directing people to products they may like more. ### 15. My review of REP AI, one of the most useful apps I have found on Shopify. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua B. | Owner / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Rep AI?** What I like best about Rep AI is its ability to seamlessly integrate with my eCommerce website and transform it into a highly efficient, expert-driven platform. With proper training, it has allowed me to develop the world's expert in my unique product—Marimo moss balls. Rep AI’s behavioral insights, real-time assistance, and tailored interactions have made a significant difference in customer engagement. The platform’s UI is intuitive, and the analytics are incredibly valuable for tracking performance and refining our approach. Overall, it’s been an invaluable tool that has exceeded my expectations in every way. **What do you dislike about Rep AI?** What I dislike about Rep AI is minimal, but if I had to pick something, it would be the occasional need for extra fine-tuning in its responses. While the integration and training were smooth, sometimes the AI needs additional adjustments to fully understand more niche or specific customer queries, especially in a unique industry like mine. However, this is understandable given the complexity of eCommerce and AI. Other than that, I’m quite satisfied! **What problems is Rep AI solving and how is that benefiting you?** Rep AI solves several key challenges for my eCommerce business, primarily around customer support, engagement, and conversions. With a unique product like Marimo, customers often have specific questions or need guidance throughout their shopping experience. Rep AI eliminates customer confusion by offering timely assistance, recommending the right products, and answering inquiries in real-time. This has not only increased customer satisfaction but also improved conversions. Additionally, its ability to track orders and provide proactive updates reduces the workload on my team while enhancing the customer experience. The detailed analytics allow me to constantly refine our sales approach, making our processes more efficient and data-driven. ### 16. Completely Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Rep AI?** As the AI learns more and more about our prouducts it is able to help our customers make better informed decisions and purchases 24 hours a day. It has increased sales and make customers happier. The support team has been amazing also. Any question I have is answered. I love how it also integrates with so many other products also. Makes things easy. **What do you dislike about Rep AI?** I have not been able to customize it exactly to my liking, but the upsides outweigh the downsides a million to one. This is a great product. **What problems is Rep AI solving and how is that benefiting you?** Rep AI is solving customer questions and giving out product recommendations on the website 24 hours a day. ### 17. Fantastic App For Ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Rep AI?** White Glove service, responsive, wants to see you succeed. **What do you dislike about Rep AI?** NothingNothingNothingNothingNothingNothingNothingNothing **What problems is Rep AI solving and how is that benefiting you?** the AI is able to save leaving customer and my AOV is now higher. ### 18. Game-Changer for Customer Communication and Conversion Rates! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Rep AI?** Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out. What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard. But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app. If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended! **What do you dislike about Rep AI?** Nothing really, fantastic app and happy all the way! **What problems is Rep AI solving and how is that benefiting you?** Rep.ai is solving several key problems related to customer communication and engagement on my Shopify store. Firstly, it addresses the challenge of responding to customers and leads in a timely and personalized manner. By automating this process with AI-driven responses, Rep.ai ensures that my customers always receive quick, accurate answers to their inquiries, even during peak hours or when I'm not available. This immediate and efficient communication has significantly reduced response times and improved customer satisfaction. As a result, potential leads are more likely to stay engaged and proceed through the sales funnel, directly benefiting my conversion rates. Additionally, Rep.ai handles multiple conversations simultaneously without compromising the quality of responses. This capability has been crucial in managing my growing customer base, ensuring that no customer feels neglected. The seamless integration with Shopify also allows me to monitor and analyze these interactions easily, providing insights that help me refine my customer engagement strategies further. Overall, Rep.ai is helping me solve the problem of maintaining high-quality customer communication at scale, leading to increased customer satisfaction, better lead management, and ultimately, higher conversion rates and sales. ### 19. RepAI is the best chat bot **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Head of CX, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Rep AI?** Easy of use, pricing, ease of implementation, and a helpful support team **What do you dislike about Rep AI?** RepAI really exceeds in pre-order questions, needs some work on customer service or order-related questions (which they are working on) **What problems is Rep AI solving and how is that benefiting you?** Rep AI is helping us solve pre-order questions. We have a really wide sku range with different fits/styles/washes/fabrics so it can be very overwhelming. Rep AI helps guide the customer in what is the right product to order. ### 20. Efficient Set Up and Effective App **Rating:** 4.5/5.0 stars **Reviewed by:** Sophie O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Rep AI?** We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice. We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do. Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit. **What do you dislike about Rep AI?** The learning phase is cumbersome and leads to some weird interactions with a handful customers to begin with. **What problems is Rep AI solving and how is that benefiting you?** We needed to help convert customers on our website, to increase conversion rates and help that customer journey. We also needed to provide a way to answer basic customer queries on the website, to divert customers away from an overworked and overstretched customer services team. Rep started to resolve both of these issues almost straight away. It's converting sales and reducing bounce rate. It's also answering basic customer queries, which is helping customers in their customer journey, rather than them having to contact customer services and wait for a response. ### 21. Awesome tool and amazing service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Rep AI?** Rep AI is great at assisting our customers and getting them to where they need to be, whether it's support or checkout! **What do you dislike about Rep AI?** The mobile popups were a bit bothersome for our customers but Yuval addressed the issue within 24 hours! **What problems is Rep AI solving and how is that benefiting you?** Helping our customers in real time, providing support and guiding them to the correct products and pages. ### 22. Best AI chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Rep AI?** Works great, much better than other AI chats we have tested. **What do you dislike about Rep AI?** It's a bit pricey but worth it given what it offers. **What problems is Rep AI solving and how is that benefiting you?** Reduces customer support requests and increases sales. ### 23. AI Sales Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Garry M. | Director Of Marketing Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Rep AI?** Upsell / Cross Sell Personalization Chat Bot AI **What do you dislike about Rep AI?** Onboard is hands on, manual customer service **What problems is Rep AI solving and how is that benefiting you?** CS Chat and Account Based Marketing ### 24. Rep AI: The Game-Changer in Online Customer Interactions and Shopping Experience **Rating:** 5.0/5.0 stars **Reviewed by:** jonathan a. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Rep AI?** I love how Rep AI takes the coldness out of tech and makes it feel like you're chatting with a real person. It's not just about algorithms and data, it's about genuinely useful conversations that guide customers through shopping like someone else would. From day one, it's been super easy to get it to match our brand's tone. It's like having an extra team member who’s always ready to help out our customers 24/7. The set up was easy and training it has been easy. It automatically saves conversations making it easy to constantly montior customer concerns and interests. I was impressed by how people actually added products to cart and signed up for our newsletter within the chat. So far this month our conversion rate stands at 17% we are hoping that will increase over time. The team at Rep are constantly updating with features and improving, they're super helpful and willing to help in whatever ways necessary. **What do you dislike about Rep AI?** Honestly, it’s tough to find a downside. If I had to pick something, I’d say sometimes the answers can be a little funky but it's very uncommon. **What problems is Rep AI solving and how is that benefiting you?** Customer service by far. Rep AI acts as another customer service team member that's there to help 24/7. Because training the chat is so easy we can train it to be the best customer service member! Rep AI is also improving the shopping experience of customers by making it easy to add items to cart and recomending similar products. ### 25. Great way to implement AI **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Rep AI?** One of the main reasons I use Rep AI is to reduce the amount of support tickets I receive. Every time Rep AI answers a customer's question, that's one support ticket we don't have to answer. After answering hundreds of questions it has saved tons of valuable time. Another reason is the product finder. Having a store with numerous products, it can be difficult for customers to find exactly what they're looking for. Rep AI is able to suggest products, add those products to cart, and push to checkout all while talking with the customer. The last reason is the customer support. There's one thing I can't stand with apps/companies and that's terrible customer support. Thankfully Rep AI has top notch customer support and they've been nothing but helpful so far. Quick replies, long detailed answers, and just a genuine desire in helping your store improve. **What do you dislike about Rep AI?** There's not many downsides, and the customer support has been really helpful with addressing most of the issues I had. If I had to name a few minor ones it would be more customizability on the product widgets (I use a dark themed store so it's not exactly matching with my theme), more analytics (see which chips are clicked the most, which product paths were chosen the most, being able to run split test to optimize the AI). The only other downside would be the price. For a Shopify app it's a pretty hefty price, but as long as Rep AI is generating me more profit than it's costing me I consider it worth it. There really isn't many other apps out there that can do what Rep AI does, so I can see why the price is so high. These downsides are extremely minor compared to all of the benefits that come with using the app, and in my opinion the app is well worth owning. **What problems is Rep AI solving and how is that benefiting you?** Reducing the amount of customer support tickets. Helping customers find what they are looking for more easily. ### 26. Hello Rep AI Chat is a No Brainer- 5 Star service & Great ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Jane S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Rep AI?** Attention to customer service- I've always received prompt response from everyone on their team. I was concerned about using an Israel-based company because I am in Seattle, WA USA and have had bad experience with such a time difference. They are always accommodating to my schedule, they make it easy for me because they handle everything on their end and provide great recommendations. I use them in my marketing agency for my clients and have seen 7-10%+ increase in sales from their chat service that was found money after first implementation. I also enjoy that they are a great reflection on my business. I highly recommend them. If you're not using a chat on your ecommerce site, do yourself a favor and get a chat installed -better yet, use Hello Rep. I've never implemented such a "hands-off" tool that has created such a positive, fast improvement to ROI. **What do you dislike about Rep AI?** This is hard, because I don't really have a dislike- all the reps are incredibly professional, knowledgable and responsive. I guess the only down side is that they are based in another country (I'm in USA), but I soon realized that was a non-issue as they go out of their way to make themselves available. **What problems is Rep AI solving and how is that benefiting you?** They helped with our abandon cart recovery as well as a great addition to any specific campaigns - for example, I have launched a book with a client and used Hello Rep chat to help promote it and drive sales. I've also used it to create a dedicated chat for a landing page for a TV promotion that drives traffic to the landing page- my client was able to eliminate a call center completely and use the Hello Rep chat along with Gorgias integration on Shopify site to handle escalated customer service issues to client's live agents internally. ### 27. AI Rep Excels! **Rating:** 5.0/5.0 stars **Reviewed by:** Emeric H. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Rep AI?** Rep AI strategically approaches customers when they need it most and helps them find exactly what they are looking for. They have helped us increase our conversion rate, spiking sales and we still enjoy a 20X ROI! Rep takes the manual work off our shoulders when it comes to support tickets - their AI powered bot can show our customers around the site, suggest products, collect leads, answer questions, provide special offers, track orders. We have the ability to train the AI on information so it answers just the way we want it to. Check out Rep for more results with less effort. **What do you dislike about Rep AI?** The team at Rep AI has been fantastic about working with me on fixing issues from AI hallucinations as they appear. We have a product catalog of over 1600 SKUs so it's quite a lot to work on, but the team has been super helpful. **What problems is Rep AI solving and how is that benefiting you?** Helping customers answer questions, find their perfect cup of tea and many other things. ### 28. Innovation+Service+Results=Happy Camper! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Rep AI?** We made the decision to go with Rep AI after countless hours of research and introductory conference calls with various solution providers. We were impressed with the application demos, ease of integration, and technical flexibility of Rep AI’s platform. However, the deciding factor for our selection of them as our provider was their people-centric approach to doing business. It was reassuring to have Rep AI’s Founder and CTO, Shaili Mizahi personally involved in each of our early planning and development meetings. Working with our Merchant Success Manager, Dafi Zeitlin has been an amazing experience! She is highly technically competent and shows genuine care for pleasing us as customers and the success of our business. She remained patient and informative as my team worked with her for almost a month designing custom flows to meet the specific customer support and sales needs of our customers. Our abandoned carr revocert flow has resulted in a 30-day order conversion rate of 31.44% with close to $100,000 in revenue. That's just one of our 15 flows. The service side of Rep AI is equally impressive as it has resulted in a 98.6% “Helpful” designation by our customers. Their reporting platform gives us the tools we need to measure opportunity areas and success. They have been very responsive in addressing any additional reporting needs we have. **What do you dislike about Rep AI?** There's literally nothing we don't like. However, we've asked for specific flows and reporting requirements to fit our needs. Dafi, our Merchant Success Manager has been a highly responsive advocate who gets things done! **What problems is Rep AI solving and how is that benefiting you?** Here are a few problems Rep AI solves for us: -recapturing the interest of disengaged customers -guiding customers to specific product solutions that address their needs -productively engage with abandoned cart recovery customers and converting sales -answering customer service related questions in one step ### 29. AI-powered Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon F. | CEO, Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Rep AI?** I highly recommend Rep.AI. Their AI-powered concierge aka chatbot has helped us to increase our AOV, conversion rate and overall sales. They have some awesome features, like the ability to notify our customers when out-of-stock items come back online. I really like the ability to customize the chatbots responses so that it matches our brands tone of voice. Their recent ChatGPT integration was able to parse all of our sites blog posts, reviews and FAQs to teach the concierge how to answer questions from our customers. This has been a game changer as I often get tired of answering the same question over and over... LOL. The Rep.ai team is super helpful, responsive and even has a dedicated Slack channel where we can get near real time help. The AI is able to answer questions and suggest our bestsellers, our combo packs, segment options through requested categories. Overall, we are very happy with the experience it provides our customers. **What do you dislike about Rep AI?** The Rep.ai dashboard can be a bit overwhelming and take a while to get used to because there's a lot of features. There's lots of flows and options, but once you become familiar it's pretty easy. You also need to review the AI's answers to customer queries as sometimes it will answer incorrectly. It's super easy to flag incorrect answers and get them fixed on the backend from the Rep.ai customer support team. **What problems is Rep AI solving and how is that benefiting you?** The AI concierge is helping us with Customer Support so we can focus on more important tasks. ### 30. It's not just an AI tool. It's THE AI tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Eyal G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Rep AI?** Super recommended! Absolutely a great help for our small business. It's not just an AI tool. It's THE AI tool. It helps us with sales, collect money that is on the floor. Helping reducing customer service tickets. The automations are great. Rep's staff is superb, mega helpful. Thankful! **What do you dislike about Rep AI?** Not something I can think of, They rapidly grow and evolve. They listen to their customers and build stuff people need. **What problems is Rep AI solving and how is that benefiting you?** Super recommended! Absolutely a great help for our small business. It's not just an AI tool. It's THE AI tool. It helps us with sales, collect money that is on the floor. Helping reducing customer service tickets. The automations are great. Rep's staff is superb, mega helpful. Thankful! ### 31. Outstanding product **Rating:** 5.0/5.0 stars **Reviewed by:** J w. | CEO, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Rep AI?** In general, the onboarding and setup process provided by RepAI has been outstanding. They have tailored their approach to meet our specific business requirements and have taken a thorough and personalized approach to ensure everything is set up correctly. Ruben and Dafi have been attentive, responsive and receptive to our needs, and they have provided us with several detailed reports that demonstrate the app's effectiveness in measurable ways. I highly recommend RepAI to anyone seeking to enhance their business operations through AI chat technology. **What do you dislike about Rep AI?** None, they've done well in addressing all my concerns. Support and product are solid. **What problems is Rep AI solving and how is that benefiting you?** Rep AI is an AI-powered chat tool that enables businesses to communicate with their customers in a more efficient and effective way. By automating responses to common inquiries and providing instant support, Rep AI helps to improve customer engagement and satisfaction. It also frees up human agents to handle more complex issues, reducing wait times and increasing the speed of resolution. Moreover, Rep AI's ability to learn and improve over time allows businesses to continually refine and enhance their customer service strategies, leading to better overall engagement with their customer base. ### 32. Best AI App by far **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Rep AI?** Super easy to ingograte. Oren was the best with helping us out **What do you dislike about Rep AI?** i didnt not like anything about Rep AI everything is great **What problems is Rep AI solving and how is that benefiting you?** customer service ### 33. A software that actually works! **Rating:** 5.0/5.0 stars **Reviewed by:** diego f. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Rep AI?** How simple it is to use. Combined with the fact that it has helped increase our AOV and reduce our customer's inquiry tickets has made a skeptical like myself into a believer! **What do you dislike about Rep AI?** as of now, I can't recall any. I am sure like any other software there will be little issues here and there, and maybe some bugs but these are all things that will be fixed and improved so my team and I are not worried. **What problems is Rep AI solving and how is that benefiting you?** Customers' questions that our team may not be able to answer, especially when it comes to selling. Rep AI is the salesbot you did not know you needed until you try it. ### 34. A Game-Changer for Boosting E-Commerce Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Rep AI?** Rep has completely transformed the way I run my Shopify website. As an AI-powered chatbot, Rep acts as a personal assistant, engaging with customers, providing personalized recommendations, and even upselling and cross-selling products to increase the overall value of each transaction. The chatbot's ability to handle multiple customer interactions simultaneously has saved me and my team a lot of time, while its reporting features provide valuable insights into my customers' behavior and preferences. Overall, Rep has been a game-changer for boosting my e-commerce sales, and I highly recommend it to any Shopify website owner looking to take their sales to the next level. **What do you dislike about Rep AI?** While Rep's upselling and cross-selling recommendations can be a bit persistent at times, I appreciate that the chatbot is designed to maximize sales opportunities. Overall, I'm still a huge fan of Rep and highly recommend it to any e-commerce business owner looking to improve their sales performance. **What problems is Rep AI solving and how is that benefiting you?** Rep's AI-powered assistant is a game-changer for e-commerce business owners. Its personalized recommendations have increased my sales and improved customer loyalty. With the ability to handle multiple customer interactions simultaneously, Rep saves me valuable time and resources. Highly recommended! ### 35. A True AI Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Rep AI?** Rep has consistently allowed us to improve our e-commerce conversion rate. The new chat GPT integration is robust and provides for expert-level questions and answers. **What do you dislike about Rep AI?** While the back end has improved, a decent learning curve exists to get full value. However, they're actively developing and improving it. **What problems is Rep AI solving and how is that benefiting you?** Rep allows us to prioritize and offload customer service interactions. We can now answer intermediate-level product questions instantly and focus on spending "human time" on customers who need it. ### 36. Great start for AI chats on estore. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Rep AI?** It's a really cool app. And what it really does is automating simple responses and keeping them off our customer service team. Excited on how this can further help us. **What do you dislike about Rep AI?** Pricing can be better! Some apps do charge based on successful triggers of the chat etc. Will be so much more widespread if that can be looked into. **What problems is Rep AI solving and how is that benefiting you?** Automate customer responses. ### 37. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** juan j. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Rep AI?** The REP app has been a great help on our Support channel and has contributed to increasing our revenue. The Support team has been super helpful since the onboarding process and throughout our experience using the chat. Loving the new implementations and features of the app! **What do you dislike about Rep AI?** The Rep App It's been a great platform in general **What problems is Rep AI solving and how is that benefiting you?** Increasing revenue, helping the Support team, and improving customer experience. ### 38. REP increased our sales and AOV **Rating:** 5.0/5.0 stars **Reviewed by:** Raz T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2023 **What do you like best about Rep AI?** The numbers dont lie, using REP we have seen an increase in sales and AOV with significant results. great app and a great team to work with. **What do you dislike about Rep AI?** Depending on site traffic, achieving significant results for tests you are running might take longer. **What problems is Rep AI solving and how is that benefiting you?** Great chat tool not only sells but also resolves customer issues before they reach support. ### 39. Great Option For 24/7 Customer Service Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Rep AI?** Their team is great and ready to help whenever you need it. It's nice to have 24/7 customer service chat on our site! **What do you dislike about Rep AI?** Building flows is difficult and manual, it could definitely be more user friendly! **What problems is Rep AI solving and how is that benefiting you?** It's alleviating our CX team's need to respond immediately to customer service chats. ### 40. Great app, great service, highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon L. | Creator and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Rep AI?** The customer service from REP AI has been phenomenal. Generally we would install apps and let it run, however Rep Ai will check in with us regularly to see if there's any changes, or things that we are not happy with. It's a very hands-on service that you do not often get from other apps, and that personal touch really makes a difference. Besides that, the app really works. We see more orders get converted and we know exactly when Rep Ai had a hand in it. Thank you Rep Ai !! **What do you dislike about Rep AI?** Nothing really, so far it works wonderfully. **What problems is Rep AI solving and how is that benefiting you?** We had a live chatbot before where we would be manually answering questions from customers. The setup process was very tedious and time-consuming. Rep Ai had the same functions, with zero setup time needed from our end, so that is a plus. It was able to answer most of the customer's questions while saving us time by filtering out only crucial questions that needed an extra touch from a live person. ### 41. A huge help for customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Galaxy V. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Rep AI?** Rep AI is a fantastic software that works! It has eliminated many of our customer service manual responses and helped increase shoppers' cart sizes. **What do you dislike about Rep AI?** I don't dislike anything. They work on new ideas and additions constantly and recently added ChatGPT, which significantly helps. **What problems is Rep AI solving and how is that benefiting you?** It helps resolve most customer service issues without the need to get a human rep involved. ### 42. Rep contributed to the development of our customer service and helped our customer find products. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Rep AI?** The customer service and cutumization you can apply to different flows. **What do you dislike about Rep AI?** I dislike anything, the tool is very intuitive and helps business have more scope to customer needs **What problems is Rep AI solving and how is that benefiting you?** Customer service and shopping experience ### 43. Upgraded Our Customer Service to Top Level **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer K. | Digital Design Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Rep AI?** Having a personal CSM manage our account has really made us feel important and like our success is their top priority. I enjoy our bi-weekly meetings and diving into how we can improve our AI powered answers to help customers without bogging down our team. Our productivity has greatly increased and our AOV is so much higher when a customer interacts with Rep. **What do you dislike about Rep AI?** There is not really anything I dislike. Anytime we have an issue, my CSM is there with a solution for us and they truly have the best customer service and care for their clients. **What problems is Rep AI solving and how is that benefiting you?** Rep AI is helping us engage with customers on a personal level to give them the confidence to know what they are buying from our site. We have a wide variety of designs, and the product finder gives shoppers an amazing way to filter through various styles to find their perfect match. We are constantly improving our FAQs to help customers get answers to their questions as quickly as possible. ### 44. Solid AI Chatbot paired with personal account manager **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry Z. | Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Rep AI?** A fully customizable chat experience that helps to unload some of the repetitive questions off customer support, but the best part is that it helps elevate the shopping experience by upselling, recommending and guiding customers to particular products or collections. Our account manager (Ruben) is working nonstop, tweaking the responses and recommendations based on the data they receive. Makes it almost a hand-off experience for us while bringing more sales, user experience AND improving CR. **What do you dislike about Rep AI?** Not that it's a bad thing, the backend UX is very technical and difficult to navigate but any suggestions we have are implemented by the account manager within a day (due to time zone differences). I noticed the team is working on implementing new UX and improving usability, so hopefully soon we can make small adjustments ourselves. **What problems is Rep AI solving and how is that benefiting you?** Rep AI helps improve customer's journey by making suggestions and responding to common questions on the fly, so shoppers don't wait for our reps to respond to make a purchase. ### 45. RepAI is a great addition to your live chat solution **Rating:** 5.0/5.0 stars **Reviewed by:** Gerian S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Rep AI?** RepAI has helped us in 3 major areas: (1) It has helped us with after hours chat by providing a chat solution for customers to engage with (2) it has helped to improve customer disengagement by proactively approaching customers about to exit ... this is something we simply cannot keep up with without an AI solution (3) it has proved to be a great customer assistant with the product finder and matching customers to the right product on our site. **What do you dislike about Rep AI?** It takes a little bit of getting used to adding an AI chat solution to your website if you have only worked with live chat in the past. Rep AI is a great addition to our live chat solution. **What problems is Rep AI solving and how is that benefiting you?** We started with RepAI in July 2022. Since we know that our business uses live chat every day to help convert customers, we were looking for a solution that might help us to enhance our live chat experience on our website. ### 46. Working with Rep.ai continues to be a great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Rep AI?** Rep has earned our strongest endorsement for the quality of their work and for their customer engagement. With a huge catalog of coffees, teas, and merchandise, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish. To that end, Rep has been a huge benefit to us and our site users. The chatbot uses both the product data on our site and customer interactions to learn, improve, and speak directly to our customers without the need for customer service reps. **What do you dislike about Rep AI?** Some difficulties with writing customer-centric flows that sounded like we wanted but this was overcome by the team at Rep.ai. **Recommendations to others considering Rep AI:** Take the leap. I don't believe Ori, Shauli, and Ruben would have let me fail even if I wanted to. Rarely does one experience this level of support from a team, and I'm eagerly awaiting growing my business with VoiceFront. **What problems is Rep AI solving and how is that benefiting you?** We use another chat application for direct communication but Rep.ai's product has made that virtually irrelevant for our CSR's. The chatbot anticipates customer needs and is able to walk them through many issues and situations that would otherwise require human intervention. ### 47. Great team **Rating:** 5.0/5.0 stars **Reviewed by:** Paige C. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Rep AI?** We've had a great experience with our Rep team so far. They're always willing to help with what we need to add or remove and they're very helpful! **What do you dislike about Rep AI?** Nothing so far, we're please with our experience. **What problems is Rep AI solving and how is that benefiting you?** Rep has helped our customers when searching the website and giving our customer service team a break. ### 48. An innovative CS and CRO tool that every eCommerce store needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Rep AI?** Rep AI has transformed our customer service and had a significant impact on our conversion rate. The integrations with apps such as Yotpo Reviews and our customer help desk, Gorgias, have allowed us to provide relevant information to our customers when they need them, and efficiently pass off any specific inquiries to our team. After 2 months of use, REP AI has so far been a very positive experience and has become a critical part of our tech stack. The best part is the AI will continue to get better as it interacts with more and more of our customers. The Rep team is also extremely helpful, proactive, and efficient. **What do you dislike about Rep AI?** Nothing, really. So far we have had a fantastic experience using Rep. **What problems is Rep AI solving and how is that benefiting you?** Rep AI is solving customer service issues, while also improving the interaction rate on-site and reducing bounce rate. So far, we are seeing an improvement in responses to customers while also better conversion rates as a result. ### 49. Painless way to increase conversion on site and improve customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brennan M. | eCommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Rep AI?** My experience with Rep has been great. We see very positive results across Rep’s major KPIs, and the implementation and ongoing optimization have required very little effort on my end. So I can keep focusing on the other aspects of my business and feel comfortable knowing that Rep is doing everything they can to keep improving Rep’s results. **What do you dislike about Rep AI?** Not a huge issue, but it takes some backend code to make the chat bot not appear on certain pages. **What problems is Rep AI solving and how is that benefiting you?** If a customer lands on the website and needs some more information before making a purchase, Rep makes it easy for them to find it. ### 50. Most amazing Chatbot system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Rep AI?** Rep AI system is really unique and a real sales improver. Customers loveit. **What do you dislike about Rep AI?** All good. Notthing bad comes to mind. Keep up the good work. **What problems is Rep AI solving and how is that benefiting you?** Customer services with immediate response on site - [View Rep AI pricing details and edition comparison](https://www.g2.com/products/rep-ai/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+13%3A13%3A55+-0500&secure%5Bsession_id%5D=615d22a6-5f40-473c-94fb-3bd7805e65df&secure%5Btoken%5D=fc87feda575296528c504a2126b838390698e501f5a9ed246d34a5db029d61f4&format=llm_user) ## Rep AI Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Rep AI Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (409 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,466 reviews)