I love how easy it was to set up Watermelon. Within a few hours, we had everything up and running. Configuring the agent, and especially adding a bit of humor, was a nice touch. The fact that the AI agent quickly answers frequently asked questions, helping customers faster, is really a plus. We are now available in the evenings and weekends, which was not possible before. Watermelon's support is very fast; you often get answers to your questions within a few hours. I also appreciate that the AI agent sometimes offers solutions to problems I hadn't even thought of. By adding a bit of humor to the conversations, the agent comes across as more human, which can help reduce customer frustration. Review collected by and hosted on G2.com.

Switching to another AI version is not yet optimal. The agent sometimes hallucinates and gives incorrect answers. I would like to be able to duplicate the AI agent so that I can thoroughly test another AI version before upgrading the existing agent. Unfortunately, that option is not yet available. Additionally, the chat sometimes freezes. Review collected by and hosted on G2.com.