We used to handle frantic luggage complaints in the exact same software we use to sell luxury tours, which was a massive mess. Supportbench lets us pull the client's booking history over while giving us a dedicated space to build strict SLA timers for people currently stranded on their trip. Review collected by and hosted on G2.com.

The reporting filters for our monthly response times can be incredibly stubborn to set up when you first start. I just wanted a simple chart showing how fast we answered weekend emails, but I had to mess around with five different custom parameters to finally get it. Review collected by and hosted on G2.com.