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Best Help Desk Software - Page 21

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
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476 Listings in Help Desk Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HaloCRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Integrations
    1
    Intuitive
    1
    Cons
    Difficult Learning Curve
    1
    Learning Curve
    1
    Steep Learning Curve
    1
    Technical Expertise Required
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HaloCRM features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    0.0
    No information available
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1994
    HQ Location
    Stowmarket, England
    LinkedIn® Page
    www.linkedin.com
    244 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
HaloCRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Integrations
1
Integrations
1
Intuitive
1
Cons
Difficult Learning Curve
1
Learning Curve
1
Steep Learning Curve
1
Technical Expertise Required
1
HaloCRM features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
0.0
No information available
10.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
1994
HQ Location
Stowmarket, England
LinkedIn® Page
www.linkedin.com
244 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TechnoRishi Help Desk System gives you a bird’s eye view of the entire ticketing system setup in your facility. The help desk can also function as a huge knowledge base of your entire facility. With T

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Help Desk Management System features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2013
    HQ Location
    Bangalore, IN
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TechnoRishi Help Desk System gives you a bird’s eye view of the entire ticketing system setup in your facility. The help desk can also function as a huge knowledge base of your entire facility. With T

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Help Desk Management System features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
2013
HQ Location
Bangalore, IN
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpdeskPilot offers customer support and IT help desk management.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HelpdeskPilot features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpdeskPilot offers customer support and IT help desk management.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
HelpdeskPilot features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InstantKB pulls together inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single view of your support.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • InstantKB features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Bucklow Hill, GB
    Twitter
    @InstantASP
    935 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

InstantKB pulls together inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single view of your support.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
InstantKB features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
HQ Location
Bucklow Hill, GB
Twitter
@InstantASP
935 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you do

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IOdesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Skövde, SE
    Twitter
    @IOdeskSupport
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you do

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
  • 100% Mid-Market
IOdesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2016
HQ Location
Skövde, SE
Twitter
@IOdeskSupport
6 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowled

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • iService features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1997
    HQ Location
    Austin, US
    Twitter
    @iServiceNews
    28 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowled

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
iService features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1997
HQ Location
Austin, US
Twitter
@iServiceNews
28 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Katak-support is an online help desk solution for handling client requests through a web-based support ticket system.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Katak Support features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Katak-support is an online help desk solution for handling client requests through a web-based support ticket system.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Katak Support features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Everything you need to redefine your customer support. Kiodesk offers users a help desk platform that operates as a fully managed cloud service.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kiodesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kiodesk
    Year Founded
    2018
    HQ Location
    Bengaluru, IN
    Twitter
    @kiodesk
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Everything you need to redefine your customer support. Kiodesk offers users a help desk platform that operates as a fully managed cloud service.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Kiodesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Kiodesk
Year Founded
2018
HQ Location
Bengaluru, IN
Twitter
@kiodesk
3 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Knock is the modern alternative to forms, chatbots, and slow follow-ups. Built for high-intent B2B buyers, Knock lets prospects message your team instantly from any marketing channel, not just your w

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 150% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • knock-ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Easy Communication
    2
    Automation
    1
    Chat Features
    1
    Communication Improvement
    1
    Cons
    Limited Features
    2
    Comment Issues
    1
    Connectivity Issues
    1
    Email Communication Issues
    1
    Functionality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • knock-ai features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Knock-ai
    Year Founded
    2023
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Knock is the modern alternative to forms, chatbots, and slow follow-ups. Built for high-intent B2B buyers, Knock lets prospects message your team instantly from any marketing channel, not just your w

Users
No information available
Industries
No information available
Market Segment
  • 150% Mid-Market
knock-ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Easy Communication
2
Automation
1
Chat Features
1
Communication Improvement
1
Cons
Limited Features
2
Comment Issues
1
Connectivity Issues
1
Email Communication Issues
1
Functionality Issues
1
knock-ai features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
6.7
Customer Portal
Average: 8.6
Seller Details
Seller
Knock-ai
Year Founded
2023
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, se

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LeadDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    3
    User-Friendly
    2
    User Interface
    2
    Access
    1
    Cons
    Poor Customer Support
    2
    Call Functionality
    1
    Call Issues
    1
    Customer Service
    1
    Difficult Learning
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LeadDesk features and usability ratings that predict user satisfaction
    7.1
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    LeadDesk
    Year Founded
    2010
    HQ Location
    00500 Helsinki, FI
    Twitter
    @LeadDesk
    459 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    162 employees on LinkedIn®
    Ownership
    HEL: LEADD
Product Description
How are these determined?Information
This description is provided by the seller.

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, se

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 42% Small-Business
LeadDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
3
User-Friendly
2
User Interface
2
Access
1
Cons
Poor Customer Support
2
Call Functionality
1
Call Issues
1
Customer Service
1
Difficult Learning
1
LeadDesk features and usability ratings that predict user satisfaction
7.1
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
LeadDesk
Year Founded
2010
HQ Location
00500 Helsinki, FI
Twitter
@LeadDesk
459 Twitter followers
LinkedIn® Page
www.linkedin.com
162 employees on LinkedIn®
Ownership
HEL: LEADD
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Logicalware is a low-cost multi-channel customer service solution which works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Lo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Logicalware features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Oslo, Oslo, Norway
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Logicalware is a low-cost multi-channel customer service solution which works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Lo

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Logicalware features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
HQ Location
Oslo, Oslo, Norway
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mevrik DCX stands for Mevrik Digital Customer Experience, where we provide comprehensive solutions for SMBs and enterprise businesses. Our tools cover areas such as sales, support, and marketing, maki

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mevrik Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Call Functionality
    1
    Messaging Issues
    1
    Missing Features
    1
    Poor Customer Support
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mevrik features and usability ratings that predict user satisfaction
    0.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    Workflow
    Average: 8.7
    0.0
    Customization
    Average: 8.4
    0.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mevrik
    Year Founded
    2021
    HQ Location
    London , GB
    Twitter
    @mevrikdcx
    10 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mevrik DCX stands for Mevrik Digital Customer Experience, where we provide comprehensive solutions for SMBs and enterprise businesses. Our tools cover areas such as sales, support, and marketing, maki

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Mevrik Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Call Functionality
1
Messaging Issues
1
Missing Features
1
Poor Customer Support
1
Technical Issues
1
Mevrik features and usability ratings that predict user satisfaction
0.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
Workflow
Average: 8.7
0.0
Customization
Average: 8.4
0.0
Customer Portal
Average: 8.6
Seller Details
Seller
Mevrik
Year Founded
2021
HQ Location
London , GB
Twitter
@mevrikdcx
10 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NestDesk is an omnichannel customer service software that helps ecommerce business manage all customer messaging across multiple channels in one place, and close more sales from chats. Your custom

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NestDesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Workflow
    Average: 8.7
    0.0
    No information available
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NestScale
    Year Founded
    2022
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NestDesk is an omnichannel customer service software that helps ecommerce business manage all customer messaging across multiple channels in one place, and close more sales from chats. Your custom

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
NestDesk features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Workflow
Average: 8.7
0.0
No information available
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
NestScale
Year Founded
2022
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easy to use, web based solution. End Users can easily submit requests via your web site. Requests are automatically added to the ticket queue, reducing the number of support calls and eliminating the

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Novo Help Desk Software Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Novo Help Desk Software features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    Virginia Beach, VA
    Twitter
    @NovoSolutions
    143 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Easy to use, web based solution. End Users can easily submit requests via your web site. Requests are automatically added to the ticket queue, reducing the number of support calls and eliminating the

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Novo Help Desk Software Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Cons
This product has not yet received any negative sentiments.
Novo Help Desk Software features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Year Founded
1999
HQ Location
Virginia Beach, VA
Twitter
@NovoSolutions
143 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Step into the future of customer service with NV Desk and bid farewell to integration woes. Transform the customer support service and fuel agents’ productivity with NV Desk - a pre-integrated case m

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NV Desk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NovelVox
    Year Founded
    2008
    HQ Location
    Roswell, US
    LinkedIn® Page
    www.linkedin.com
    175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Step into the future of customer service with NV Desk and bid farewell to integration woes. Transform the customer support service and fuel agents’ productivity with NV Desk - a pre-integrated case m

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
NV Desk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
NovelVox
Year Founded
2008
HQ Location
Roswell, US
LinkedIn® Page
www.linkedin.com
175 employees on LinkedIn®