Best Help Desk Software - Page 21

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

CloudCC

CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and industry CRM solutions and more. CloudCC provides SaaS and PaaS so that you can find out a CRM solution we can do for you.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate CloudCC?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind CloudCC?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of CloudCC?

What Are G2 Users Discussing About CloudCC?

Complete Inbox

Complete Inbox is a software solution which provides easier communication between a company and its customers using all-inclusive inbox for agents and automated ChatBot for consumers. 24/7 Customer Support - Maintain a high level of service with 100% response rate. Productivity - Enhance employee productivity and handle tasks with ease. Minimise costs Use your resources wisely and efficiently. Engagement Increase customer loyalty and trust.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Complete Inbox?

  • Customer Portal: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Complete Inbox?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Complete Inbox?

Conclude

Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effectively by connecting Slack and Microsoft Teams. Whether it’s customer support or an internal help desk that’s needed, Conclude’s no-code apps can be installed in selected channels, and offer a lightweight ticketing solution. Additionally, you can connect Slack and Teams to collaborate with colleagues on projects or chat with external customers in dedicated, linked channels. 👉 Conclude Connect integrates Slack and Microsoft Teams, facilitating bidirectional communication between both programs and ensuring that messages, files, reactions, and more work together seamlessly. Work from your preferred messaging platform, share and sync files, edit and delete messages, @mention colleagues, and automatically translate conversations in 60 languages. Conclude Connect enables both internal and external collaboration functionality. 👉 Conclude Apps are no-code apps for managing issues, incidents, support tickets, and more from Slack and Microsoft Teams. From Slack, Conclude offers an optional Jira and Zendesk integration for external support tickets.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Conclude?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Conclude?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of Conclude?

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Customer Interaction Platform

IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, our platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products. Using data and analytics from recorded sessions, home product companies can provide a better customer experience by helping consumers on demand and build better products by engineering out common problems.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Customer Interaction Platform?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Customer Interaction Platform?

  • Seller: IrisCX
  • Year Founded: 2018
  • HQ Location: Calgary, CA
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Customer Interaction Platform?

CustomerWise

CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate CustomerWise?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind CustomerWise?

  • Seller: TechExcel
  • Year Founded: 1995
  • HQ Location: Lafayette, CA
  • Twitter: @TechExcel
    177 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About CustomerWise?

CX Genie

CX Genie is an all-in-one customer support platform integrated with AI, designed to help businesses of all sizes – from solopreneurs and startups to scaling companies – deliver exceptional customer experiences. CX Genie streamlines internal operations, enables seamless 5-star multi-channel support, boosts customer engagement, and drives business growth.

Average Rating: 4.3/5.0

Total Reviews: 4

How Do G2 Users Rate CX Genie?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind CX Genie?

  • Seller: CX Genie
  • Year Founded: 2023
  • HQ Location: Midview City, SG
  • Twitter: @genie_cx
    78 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About CX Genie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CX Genie, enabling effortless chatbot creation without coding skills.
  • Users value the easy integrations with various platforms, enhancing their ability to respond to queries promptly.
  • Users love the exceptional UI/UX of CX Genie, making chatbot creation and integration seamless and effortless.
  • Users value the seamless integrations of CX Genie, enhancing efficiency through connections with platforms like WhatsApp and Shopify.
  • Users commend the responsive customer support on Discord, enhancing their experience with CX Genie.
Cons
  • Users mention a challenging learning curve for CX Genie, requiring training to fully utilize its features.
  • Users find the steep learning curve of CX Genie challenging, requiring significant training to navigate effectively.
  • Users report chatbot issues in CX Genie that may hinder workflow, but support remains responsive and helpful.
  • Users face chat functionality issues in CX Genie, though support is quick to assist with Workflow problems.
  • Users experience minor chat workflow issues with CX Genie, though support is quick and dependable on Discord.

What Are Recent G2 Reviews of CX Genie?

DataKnowl

DataKnowl Contact easily connects your business with your customers on all channels

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate DataKnowl?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind DataKnowl?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of DataKnowl?

Deepser

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Deepser?

What Are Recent G2 Reviews of Deepser?

What Are G2 Users Discussing About Deepser?

Deskhero

Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Deskhero?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Deskhero?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Deskhero?

DiamanteDesk

Key Features of DiamanteDesk - open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around the product - modern and the most prospective technologies used: PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, CSS3 - deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay and Amazon marketplaces and stores, etc) and bug-tracking/project management tools (Jira, YouTrack, Redmine, Basecamp, etc) - full control of the system via API (Application Programming Interface) We know that there are a lot of helpdesk alternatives, that solve most of standard issues but also we know that there are a lot of companies that have special needs and they cannot be satisfied by standard tools. that's why we create open source customer support software to meet your unique needs and follow your business logic

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate DiamanteDesk?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customer Portal: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind DiamanteDesk?

  • Seller: Eltrino
  • HQ Location: Amsterdam, NL
  • Twitter: @diamantedesk
    59 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of DiamanteDesk?

What Are G2 Users Discussing About DiamanteDesk?

Doerchat

Doerchat combines all essential support tools with the ability to directly interact with your own system, simplifying customer service. With Doerchat you can directly integrate with your own system to make sure you can stay in context when providing support.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Doerchat?

  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Doerchat?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Doerchat?

AI-generated summary from verified user reviews

Pros
  • Users love the custom automations in Doerchat, which streamline operations and enhance customer support efficiency.
  • Users admire the seamless integration of Doerchat with Shopify, enhancing support efficiency and customer data accessibility.
  • Users love the easy integrations of Doerchat, enhancing customer support by syncing data effortlessly from Shopify.
  • Users appreciate the seamless integration with Shopify, enhancing support efficiency by syncing customer data effortlessly.
Cons
  • Users find the app lacking in features, but they are hopeful for future updates from the developer.

What Are Recent G2 Reviews of Doerchat?

Dossier Inbox

Dossier by Onboardify is an app for organizing all customer conversations, no matter where it happens.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Dossier Inbox?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Dossier Inbox?

  • Seller: OnBoardify
  • Year Founded: 2000
  • HQ Location: Gamle Oslo, Oslo, Norway
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Dossier Inbox?

Essembi

Essembi is the software innovation hub that helps software companies accelerate their innovation cycle to become a leader in their market. In today’s fast-paced software world, the pressure to build great software is higher than ever. The speed of your software innovation cycle plays a pivotal role in your success. The successful industry leaders are often those with the fastest software innovation cycle - rapidly collecting valuable feedback, making informed decisions on new product features and delivering high-quality product updates faster than their competitors. Essembi helps software teams speed up their software innovation cycle by delivering the functionality to manage the cycle in one system. When your product management, development, customer support, sales and marketing teams seamlessly collaborate on a single platform, everyone wins - your customers get features faster, your product grows faster and your business scales faster.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Essembi?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Essembi?

  • Seller: Essembi
  • Year Founded: 2023
  • HQ Location: Philadelphia, US
  • Twitter: @essembi
    87 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

Faveo Service Desk

Faveo Servicedesk is a powerful IT service management (ITSM) and helpdesk solution that streamlines support with AI-driven ticketing, automation, and customizable workflows. Available in both cloud and self-hosted editions, it offers incident, asset, change, and SLA management to boost efficiency and improve customer satisfaction. Trusted by businesses worldwide, Faveo delivers a scalable, secure, and flexible platform to elevate IT operations.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Faveo Service Desk?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Faveo Service Desk?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Faveo Service Desk?

What Are G2 Users Discussing About Faveo Service Desk?

FeedbackUp by 500apps

FeedbackUp from 500apps is customer feedback software designed to collect the feedback from your new and existing customers. It has different features like widget and public forms. we can configure feedback widget so that the customer get the relevant recommendations when they actually looking for the product. It has following features 1. Multi-Channel Support : Single bot for all your social media platforms 2. Unlimited Department : Create different department to manage 3. UI Theming:Customize your text, colors, themes, and designs 4. Agent Dashboard: Manage your agent status, information, and set up 5. App Integration: Automate your CRM process, reduce issues, manage tasks 6. Conversation History: Keep track of all the customer chat details 7. Advance Reports: Monitor your support agents' performance and export detailed chat reports 8.Video Conferencing:Create custom video conference interactions with built-in features 9. Chatbot Software:Manage customer support, improve marketing efforts instantly. All-in-One Business Suite by 500apps support your business with advance apps that delivers great value and grow your business like Fortune 500. It offer 50 apps for Flat $14.99 with up time guarantee of 99.5 % and 24/5 support. Our Business operation are spread across 6 countries and 12 Languages 500apps comprising functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity. Our Sales Suite helps businesses along the sales life cycle starting from lead Generation, Qualification and Conversion of leads into paying customers. Marketing suite from 500apps helps businesses generate more leads across primary channels which are web, email, social and outreach activities. Our HR & Ops suite helps HR professionals along the entire employee life cycle - Recruit, train, manage employees (leaves, onboarding, discussion boards), and set goals to improve company's performance. Our Developers suite applications enable the visualization of an idea, develop, deploy, adopt and maintain - which in simple terms is the SDLC. Our Support suite helps organizations improve customer experience with gathering intent of the new user, onboarding , resolving issues, and collecting feedback. Collaboration suite from 500apps breaks down silos in organizations and enables active collaboration within and outside the company - using capabilities like PBXPlus, 500conferencing, emails and Team chat. Our Productivity suite has - Form builder, Workflow automation, RPA bot software, project management app, Electronic signature and document storage, appointment Scheduling Software and much more. We’ve helped more than 30,000 businesses grow like the Fortune 500 and yours can be the next. Come, Join the 500apps now. Thank you for your time!

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate FeedbackUp by 500apps?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind FeedbackUp by 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of FeedbackUp by 500apps?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026