# Mevrik Reviews
**Vendor:** Mevrik  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 1.0/5.0  
**Total Reviews:** 1
## About Mevrik
Mevrik DCX stands for Mevrik Digital Customer Experience, where we provide comprehensive solutions for SMBs and enterprise businesses. Our tools cover areas such as sales, support, and marketing, making it easier for businesses to interact with customers across various channels. From social channels like Messenger, Instagram DM, and WhatsApp to digital channels like Email, Video Chat, and Click to call, Mevrik supports a wide range of communication platforms. Moreover, our AI-based routing tools ensure effective conversation management, while our task management system streamlines issue resolution and customer complaint handling. Feel free to learn more about Mevrik at mevrik.com!




## Mevrik Reviews
  ### 1. The most pathetic product ever built.

**Rating:** 1.0/5.0 stars

**Reviewed by:** Rohan M. | Senior Product Designer (PD-3), Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2024

**What do you like best about Mevrik?**

The best part is their landing pages with all the bold claims. Because, after that once you get in it's all horrible.

**What do you dislike about Mevrik?**

I took for the product to streamline the customer support for my business, but ended dissappointed.

- The email wasn't connected properly to fetch the incoming emails. Even though I followed all the steps, shared with the team. Instead of fixing the tech which I showed them on live call. They messaged- it's working for us.

- There was an option for me to connect whatsapp when I took the plan, I reached out to get help from the team in setting up. They told me it's not in my plan. And, surely after 30 minutes they removed Whatsapp as a channel for me.

- I connected my instagram account, and it started sending very spammy messages to my followeres who were reaching out. I checked there was no option to turn it off. I shared it with customer support person on emails and then live call and there was no option to do the same. So, I turned Instagram off.

- No way to connect the knowledgebase to my custom domain.

In Summary: Email didn't work, Instagram feature I won't use as it spams my followers, whatsapp access I don't have. A solid product, right?

Their customer support person got on a call to resolve but kept pushing me to take a higher plan, even without resolving any of my previous issues.

**What problems is Mevrik solving and how is that benefiting you?**

It says it unifies support for companies, but it doesn't. The Product doesn't have the basic things in place.

Can't connect to mail properly.
Can't connect to whatsapp below the highest tier.
Can't stop or edit the messages being sent to the followers.



- [View Mevrik pricing details and edition comparison](https://www.g2.com/products/mevrik/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+21%3A44%3A59+-0500&secure%5Bsession_id%5D=2631f5a4-7584-4b8d-91ed-5252ec2868a7&secure%5Btoken%5D=bd0fe0f285fd1ca02de607bb76f2fc15fddfc55d5d43d67900b257c4d731d3d6&format=llm_user)

## Mevrik Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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