# Kiodesk Reviews
**Vendor:** Kiodesk  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Kiodesk
Everything you need to redefine your customer support. Kiodesk offers users a help desk platform that operates as a fully managed cloud service.




## Kiodesk Reviews
  ### 1. Easy to manage

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tyrone H. | Founder , Civic & Social Organization, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 01, 2022

**What do you like best about Kiodesk?**

setting up kiosk desk is not as challenging as I had assumed at first, the instructions are much more easier to follow and works well with my windows icore laptop.

**What do you dislike about Kiodesk?**

I am yet to find any non responsive feature, there can be a slitght challenge with setting upon multiple devices but the dashboard is not clustered however its somewhat challenging to get the system going.

**What problems is Kiodesk solving and how is that benefiting you?**

Ticketing solutions and management of tasks, to easily assign tasks to responsible individuals,so far asa new user i have noticed its packed with complicated code.


## Kiodesk Discussions
  - [What is Kiodesk used for?](https://www.g2.com/discussions/kiodesk-what-is-kiodesk-used-for)
  - [What is Kiodesk used for?](https://www.g2.com/discussions/what-is-kiodesk-used-for)

- [View Kiodesk pricing details and edition comparison](https://www.g2.com/products/kiodesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+12%3A34%3A03+-0500&secure%5Bsession_id%5D=6f280e09-de10-4235-bbb3-1ecc72e7223f&secure%5Btoken%5D=aee6e14e60558ef78a20808611b3397dde827aa42392ae954f7348e7caba20e9&format=llm_user)

## Kiodesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Kiodesk Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,341 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,938 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,581 reviews)