---
title: IOdesk Reviews
meta_title: 'IOdesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how IOdesk works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-05-17'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---

# IOdesk Reviews
**Vendor:** Xenolith AB  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About IOdesk
IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you don't have to do that anymore. Lydia will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human being, analyzing their questions and giving them answers based on what she has learned by earlier support tickets. Connect with your customers the way you want! We offer AI-supported chat, forms, mailing, self-service FAQ:s and much much more! Regardless what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German or even Klingon, yes Klingon.




## IOdesk Reviews
  ### 1. I optimize IT Support solutions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nagesh T. | IT infrastructure Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 19, 2022

**What do you like best about IOdesk?**

Live AI chat with multilingual self-service features. Connecting with the team is also a very useful feature of the ticket management system and shared mailboxes along with contact forms.

**What do you dislike about IOdesk?**

There is nothing to dislike because this is an AI-powered chat support and self-service support that resolves most of the queries.

**What problems is IOdesk solving and how is that benefiting you?**

Ticket management system and integrated support systems that reduce IT issues.


## IOdesk Discussions
  - [What is IOdesk used for?](https://www.g2.com/discussions/what-is-iodesk-used-for)

- [View IOdesk pricing details and edition comparison](https://www.g2.com/products/iodesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+22%3A06%3A54+-0500&secure%5Bsession_id%5D=496e9211-c319-4695-85c3-21cef12d356e&secure%5Btoken%5D=04e1a432f1c337cda373eec484d7e590e1cedb2f4d8e73abef541811911411ed&format=llm_user)

## IOdesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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