---
title: Katak Support Reviews
meta_title: 'Katak Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Katak Support works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 1
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Katak Support Reviews
**Vendor:** Katak Support  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About Katak Support
Katak-support is an online help desk solution for handling client requests through a web-based support ticket system.




## Katak Support Reviews
  ### 1. Kataka Support - An effective online helpdesk solution

**Rating:** 3.5/5.0 stars

**Reviewed by:** Veeral O. | Principal Solutions Architect, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 21, 2021

**What do you like best about Katak Support?**

It is open source.
Quick install using an installation script.
It is multilingual.
Email integration is out of the box.

**What do you dislike about Katak Support?**

It does not have a mobile app.
User interface can be improved when you compare it to its peer such as Freshdesk.

**Recommendations to others considering Katak Support:**

Its a good cloud based solution for helpdesk functions.

**What problems is Katak Support solving and how is that benefiting you?**

It helps customers to raise tickets using a self service portal and also via email integration.
Helpdesk core functions provided by the tool is  sufficient for small businesses.


## Katak Support Discussions
  - [What is Katak Support used for?](https://www.g2.com/discussions/what-is-katak-support-used-for)

- [View Katak Support pricing details and edition comparison](https://www.g2.com/products/katak-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+17%3A38%3A35+-0500&secure%5Bsession_id%5D=84aaff7c-c0ec-4cbd-a7c0-fa21cd994dd2&secure%5Btoken%5D=80f9e0e0cb03f2b767809ab9b43e4d874ded36ce91bb4f636b2696d5a881fdd4&format=llm_user)

## Katak Support Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Katak Support Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,530 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)