---
title: Novo Help Desk Software Reviews
meta_title: 'Novo Help Desk Software Reviews 2026: Details, Pricing, & Features |
  G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Novo Help Desk Software works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-03-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Novo Help Desk Software Reviews
**Vendor:** Novo Solutions  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Novo Help Desk Software
Easy to use, web based solution. End Users can easily submit requests via your web site. Requests are automatically added to the ticket queue, reducing the number of support calls and eliminating the ticket creation process by support staff. End users can also track the status of their request through your web site. Flexible settings allow each department to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk




## Novo Help Desk Software Reviews
  ### 1. New to Novo

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 27, 2024

**What do you like best about Novo Help Desk Software?**

Easy to use, transfer to new system was seamless.

**What do you dislike about Novo Help Desk Software?**

so far so good. a ticket is assigned almost instantly

**What problems is Novo Help Desk Software solving and how is that benefiting you?**

Creating tickets is solving being put on the back burner for hot issues.



- [View Novo Help Desk Software pricing details and edition comparison](https://www.g2.com/products/novo-help-desk-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+12%3A27%3A43+-0500&secure%5Bsession_id%5D=3c94b230-1e11-4a4e-ae59-711b9a1727c1&secure%5Btoken%5D=42728aefa91409d0da7a6c879eae76f6a27abe51b9665f22b33b1381a0b07809&format=llm_user)

## Novo Help Desk Software Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Novo Help Desk Software Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,531 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)