---
title: InstantKB Reviews
meta_title: 'InstantKB Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how InstantKB works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-05-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# InstantKB Reviews
**Vendor:** InstantASP  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About InstantKB
InstantKB pulls together inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single view of your support.




## InstantKB Reviews
  ### 1. InstantKB

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 24, 2019

**What do you like best about InstantKB?**

The software has got amazing features which have really softened our customer services,for instance we can receive and record calls for our customers ,the software can monitor a number of accounts from several soft wares for example facebook,twitter, emails,etc. and convert them into support tickets. It provides good customer support network.I like this soft ware because i can find answers quickly and on time.It also eases our employees work when it come quick response to all customer questions.

**What do you dislike about InstantKB?**

The software has no free version which makes it costly since you have to pay for it monthly. When you are a newbie it is abit hard to navigate.responding to customer questions is abit difficult because at times the questions are too many to handle. The software is not flexible since it is a desktop designed.

**Recommendations to others considering InstantKB:**

friends who are out there running businesses, i urge to use this software because it has got interesting features such such as chat live which enables you to communicate to friends, the software is also easy to setup and i have tested it , creation of tickets using this software is just awesome, with this application one can receive, and record call, rending it to be the best software for those in business, 

**What problems is InstantKB solving and how is that benefiting you?**

we use this software to deliver great customer support channel to our customers such as instant feedback according to questions being asked. we also use it to monitor a number of accounts of our customers from several soft wares. 


## InstantKB Discussions
  - [What is InstantKB used for?](https://www.g2.com/discussions/what-is-instantkb-used-for)

- [View InstantKB pricing details and edition comparison](https://www.g2.com/products/instantkb/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+06%3A57%3A38+-0500&secure%5Bsession_id%5D=9cb3f386-0f57-421d-9225-3f0f77937093&secure%5Btoken%5D=0d6652ea19bdda8ec86aa71d1291e03a37eb3910f4240b368129c68159e55508&format=llm_user)

## InstantKB Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top InstantKB Alternatives
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