G2

Lennert S.

ICT Senior Specialist

Enterprise (> 1000 emp.)

3/3/2021

"Easy to use, highly customizable and a customer support that is second to none"

5/5

What do you like best about UseResponse?

UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. Review collected by and hosted on G2.com.

What do you dislike about UseResponse?

The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the future. Review collected by and hosted on G2.com.

Recommendations to others considering UseResponse:

Get the free trial, fall in love with the product and dont hazitate to ask user support - they will help you at any time. Review collected by and hosted on G2.com.

What problems is UseResponse solving and how is that benefiting you?

We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. Review collected by and hosted on G2.com.