---
title: Hiver Omni Reviews
meta_title: 'Hiver Omni Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Hiver Omni works for a business like yours.
date_modified: '2026-06-16'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---

# Hiver Omni Reviews
**Vendor:** Hiver  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
## About Hiver Omni
Hiver Omni is an AI omnichannel customer service platform built for complex support operations. Most helpdesks were designed around a simple model: a ticket comes in, an agent closes it. Hiver Omni, however, is built for support interactions that cross teams, touch multiple systems, and carry significant consequences if handled incorrectly. Key features of Hiver Omni: Omnichannel capabilities in one workspace: Hiver Omni brings email, live chat, WhatsApp, voice, and a customer portal into a single shared workspace. A customer can start a conversation over email, follow up on chat, and escalate over a call. The full context carries across every touchpoint. Native Slack support: Most B2B support happens over dedicated Slack channels. With Hiver Omni, customers can raise and track issues without leaving Slack, and for your support team, those conversations come in as structured tickets that can be assigned, tracked, and resolved like any other request. AI across the support lifecycle: AI agents resolve requests end to end and trigger downstream workflows without any human involvement. When a request does need an agent, AI drafts the response and checks it for quality before it goes out. Managers get continuous QA scoring across the team and automatic flagging of knowledge base gaps, with suggested articles ready to review. Cross-team collaboration and escalation: Agents can escalate tickets to specific teams, assign owners, and set internal SLAs to track response times across each handoff. Internal notes, linked Jira issues, Slack threads, and Salesforce cases all attach directly to the ticket, so everyone involved works from the same thread. 360° account-level context, right in the conversation: Support doesn't happen in isolation from the broader account relationship. Every conversation surfaces past interactions, open issues, sentiment trends, and key account details like MRR and renewal timeline, pulled directly from connected CRMs and ERPs. More than 10,000 organizations, including Amplitude, Gusto, and Ping Identity, use Hiver Omni to manage complex support at scale.






- [View Hiver Omni pricing details and edition comparison](https://www.g2.com/products/hiver-omni/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+14%3A36%3A46+-0500&secure%5Bsession_id%5D=27b1a480-1243-4325-b246-b5dc7ca9ae1d&secure%5Btoken%5D=fbba394b50a1ec596908e636c94083132412729903632c5bfb10a9c1e090b9f0&format=llm_user)

## Hiver Omni Features
**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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