The best thing with Plumsail HelpDesk is the simplicity and the fact that it is an integrated part of SharePoint from the user perspective.

For us as a small support team it is important to handle support tickets with good performance at a very reasonable cost. When the implementation, setup and onboarding of users is done in virtually minutes it was a no-brainer for us to go for Plumsail.

The system is a "no-frills" tool fitting very well for us, which do not need advanced features and a complicated system.

Still there are APIs available (we have integrated with our LIMS (Laboratory Information Management System) so we can generate tickets directly from there, bringing with us relevant metadata from the context in LIMS without the user needing to manually add that.

The only thing we feel is a bit cumbersome is the updates, which have required manually steps. But maybe that's also fixed now, as the latest update we did was done directly from the admin section.

If you need a ticketing system that is easy to setup and maintain at a reasonable cost, you should give Plumsail a try.

Are we missing something? In these AI-times some simple AI features for example for generating FAQs and simple reports automatically would have been useful. Review collected by and hosted on G2.com.

When we need support, the response tend to be slower than we feel reasonable - here the Plumsail team can improve. Review collected by and hosted on G2.com.