I like SupportBee's labeling and status management because they make it easier for me to categorize requests, track progress, and organize my workflow. Automated filtering helps me organize without manual work. I also found the initial setup easy. Review collected by and hosted on G2.com.

I find the search bar doesn’t work as well as I’d like, which makes it difficult to locate a request by subject or content. I’d also like more functionality in the reports, including advanced searches across multiple fields by keyword, more flexibility in how I visualize data, the ability to extract raw data, and fields for reply date as well as incoming date. Review collected by and hosted on G2.com.