I find Issuetrak very easy for passing tickets back and forth between departments and appreciate being able to read all notes on how issues are resolved or what the status is. I love the time tracking feature, which allows me to see how long a ticket has been opened, and I can easily search for tickets by keywords, submitter, or dates to locate a ticket and check its status. Additionally, the integration with Gmail is really helpful as it generates tickets from emails and logs voicemails into the inbox as tickets. Review collected by and hosted on G2.com.

I wish that it was a little quicker when selecting the IssueType before it moves to the next screen. Review collected by and hosted on G2.com.