I find ClearFeed's support team really stands out—they've truly bent over backwards to make my onboarding a good experience and ensured things work for me. I also like the unified mechanism it provides for ticket writing, which helps prevent long-running issues from being forgotten. Additionally, it allows a consistent experience across email and Slack, which is important for us. The SLA management and reminder features are great, helping us avoid tickets getting dropped, and the setup process was pretty easy, with the team being phenomenal in accommodating our needs. Review collected by and hosted on G2.com.

I'm still working on getting some of the email automation working. Their team has been amazing in trying to work around some of the limitations I've had and has actually implemented a feature to help mitigate it while they address it on a longer roadmap. But basically, manually needing to triage tickets from email, whereas that doesn't really have to happen for Slack, has been really the only sticking point. Review collected by and hosted on G2.com.