# Best Feedback Analytics Software - Page 2

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

- Centralize customer feedback collected from multiple sources and channels
- Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
- Provide dashboards and visualizations for text data
- Integrate with review sites, survey tools, or help desks through which users can source customer feedback





## Category Overview

**Total Products under this Category:** 227


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 43,700+ Authentic Reviews
- 227+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Feedback Analytics Software At A Glance

- **Leader:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
- **Highest Performer:** [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews)
- **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews)
- **Top Trending:** [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews)
- **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)


---

**Sponsored**

### Alchemer Feedback Platform

Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and feel by using Alchemer to collect feedback everywhere. The power of this feedback is magnified when we connect and automate it across your organization. Insights are clear and actionable, so every voice has an immediate impact. Nimble and powerful, Alchemer lets you go from survey to research to a sophisticated program, exceeding expectations and delighting customers. Its market-leading flexibility, ease-of-use, and speed-to-value lets users drive feedback collection, analysis, and outcomes on day one, without requiring multiple department modules or IT resources.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=134137&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Fpage%3D2&secure%5Btoken%5D=c844914a390bae97070e1578d94dae32ef0eb072f197e51177a7752cb091e651&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fdigital%2F&secure%5Burl_type%5D=paid_promos)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,478

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.9/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.4/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit (481 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (58 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 67% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (57 reviews)
- Features (47 reviews)
- Customer Support (45 reviews)
- Helpful (41 reviews)
- Efficiency (35 reviews)

**Cons:**

- Learning Curve (12 reviews)
- Missing Features (11 reviews)
- Not Intuitive (10 reviews)
- Steep Learning Curve (10 reviews)
- Integration Issues (9 reviews)

  ### 2. [Sprig](https://www.g2.com/products/sprig/reviews)
  Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time feedback and behavioral data at scale. With in-product surveys, feedback buttons, session replays, and heatmaps, researchers can quickly identify user needs, refine experiences, and drive data-backed product decisions faster than ever before. Sprig's suite of tools includes: 1. In-Product Surveys: Launch targeted surveys right in your web and mobile products in minutes, and watch AI analyze and summarize the results in real time. 2. Long-Form Surveys: Run advanced link surveys across email, SMS, and chat with an intuitive survey builder and built-in AI analysis. 3. Feedback: Capture continuous feedback in your product and get AI-powered product recommendations based on responses. 4. Replays: Recreate and understand targeted user behavior with AI that analyzes and groups clips into actionable product themes. 5. Heatmaps: Capture a visual representation of your users’ in-product interactions with AI that does the analysis for you. 6. AI Insights: Sprig AI generates specific and actionable product suggestions to achieve your goals. Trusted by leading companies such as Dropbox, PayPal, Robinhood, and Notion, and backed by Andreessen Horowitz, Accel, First Round Capital, and Figma Ventures.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 104

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 7.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 5.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Sprig](https://www.g2.com/sellers/sprig)
- **Company Website:** https://www.sprig.com
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @Sprig (2,087 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18717471 (253 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Designer, Product Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 50% Mid-Market, 32% Enterprise


#### Pros & Cons

**Pros:**

- Easy Setup (16 reviews)
- Ease of Use (15 reviews)
- Intuitive (12 reviews)
- Customer Support (11 reviews)
- Helpful (11 reviews)

**Cons:**

- Survey Issues (6 reviews)
- Survey Limitations (6 reviews)
- Limitations (5 reviews)
- Data Inaccuracy (4 reviews)
- Limited Features (4 reviews)

  ### 3. [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews)
  The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 160

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 7.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta)
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (502 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing Director
  - **Top Industries:** Marketing and Advertising, Hospitality
  - **Company Size:** 46% Mid-Market, 35% Small-Business


  ### 4. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 3,989

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** https://Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ (61 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,451 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Information Technology and Services, Marketing and Advertising
  - **Company Size:** 56% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (130 reviews)
- Call Management (71 reviews)
- Helpful (60 reviews)
- Call Recording (56 reviews)
- Features (52 reviews)

**Cons:**

- Call Issues (57 reviews)
- Connection Issues (43 reviews)
- Missing Functionality (29 reviews)
- Recording Issues (28 reviews)
- Call Quality Issues (26 reviews)

  ### 5. [Kapiche](https://www.g2.com/products/kapiche/reviews)
  Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 42

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Kapiche](https://www.g2.com/sellers/kapiche)
- **Year Founded:** 2016
- **HQ Location:** Fortitude Valley, QLD
- **Twitter:** @kapicheofficial (253 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3832320/ (20 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Market Research
  - **Company Size:** 48% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Customer Insights (2 reviews)
- Ease of Use (2 reviews)
- Insights Generation (2 reviews)
- Automation (1 reviews)
- Categorization (1 reviews)

**Cons:**

- Accuracy Issues (1 reviews)
- Connection Issues (1 reviews)
- Data Management (1 reviews)
- Export Limitations (1 reviews)
- Insufficient Information (1 reviews)

  ### 6. [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews)
  At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 6.7/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Unwrap.ai](https://www.g2.com/sellers/unwrap-ai)
- **Company Website:** https://unwrap.ai
- **Year Founded:** 2022
- **HQ Location:** Santa Barbara, California
- **Twitter:** @unwrapai (150 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/unwrapai/ (36 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 52% Mid-Market, 28% Enterprise


#### Pros & Cons

**Pros:**

- Helpful (3 reviews)
- Ease of Use (2 reviews)
- Feedback Management (2 reviews)
- Improvement (2 reviews)
- Time-Saving (2 reviews)

**Cons:**

- Integration Issues (1 reviews)
- Limitations (1 reviews)
- Search Functionality (1 reviews)

  ### 7. [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews)
  Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 405

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)


**Seller Details:**

- **Seller:** [Gryphon AI](https://www.g2.com/sellers/gryphon-ai)
- **Company Website:** https://gryphon.ai/
- **Year Founded:** 1999
- **HQ Location:** Boston, MA
- **Twitter:** @GryphonNetworks (4,069 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18373/ (129 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Agent, Sales Representative
  - **Top Industries:** Security and Investigations, Financial Services
  - **Company Size:** 78% Enterprise, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (4 reviews)
- Ease of Use (3 reviews)
- User Interface (3 reviews)
- Accuracy (2 reviews)
- Intuitive (2 reviews)

**Cons:**

- Complex Customization (2 reviews)
- Expensive (2 reviews)
- Lack of Detail (2 reviews)
- Limited Customization (2 reviews)
- Add-On Issues (1 reviews)

  ### 8. [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews)
  It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 166

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)


**Seller Details:**

- **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd)
- **Company Website:** https://dovetail.com/
- **Year Founded:** 2017
- **HQ Location:** Sydney, Australia
- **Twitter:** @hidovetail (2,181 Twitter followers)
- **LinkedIn® Page:** https://au.linkedin.com/company/heydovetail (169 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Senior UX Researcher, UX Researcher
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 27% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (114 reviews)
- Features (83 reviews)
- Useful (51 reviews)
- Insights (50 reviews)
- Insights Analysis (48 reviews)

**Cons:**

- Missing Features (39 reviews)
- Limitations (35 reviews)
- Inefficient Tagging (28 reviews)
- Complexity (25 reviews)
- Feature Limitations (22 reviews)

  ### 9. [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews)
  Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 79

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Zonka Feedback](https://www.g2.com/sellers/zonka-feedback)
- **Company Website:** https://www.zonkafeedback.com
- **Year Founded:** 2014
- **HQ Location:** Gurugram, Haryana
- **Twitter:** @zonkafeedback (1,272 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3881439/ (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Marketing and Advertising, Education Management
  - **Company Size:** 63% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (5 reviews)
- Ease of Use (5 reviews)
- Easy Setup (4 reviews)
- Helpful (4 reviews)
- Improvement (4 reviews)

**Cons:**

- Software Instability (2 reviews)
- Call Issues (1 reviews)
- Improvement Needed (1 reviews)
- Layout Issues (1 reviews)
- Learning Curve (1 reviews)

  ### 10. [Syncly](https://www.g2.com/products/deep-bluedot-syncly/reviews)
  Syncly is a customer feedback analytics and social listening platform that helps product, CX, support, and marketing teams centralize and analyze customer feedback from support tickets, product reviews, and social media to improve customer experience and inform decisions. Syncly consolidates feedback from multiple touchpoints into a single workspace so teams can understand what customers are experiencing across the full journey, rather than reviewing each channel in isolation. Users can ask questions in natural language through an AI interface to explore themes, trends, and specific issues, and Syncly returns answers grounded in direct customer quotes and source references to support evidence-based reporting. Syncly also applies automated intelligence to reduce manual work: it can auto-tag and classify feedback into granular topics, helping teams identify recurring problems, feature requests, and sentiment drivers without spending hours on categorization. Syncly connects internal support data with external social feedback to broaden visibility into customer sentiment. This includes monitoring social platforms where customers discuss products without filing tickets or leaving reviews, and capturing context that may be missed by text-only approaches. Teams can use dashboards to track topic volume, sentiment changes, and emerging patterns over time, and set up alerts to surface spikes in negative feedback, sudden increases in a topic, or other signals that may require attention. Common use cases include voice-of-customer reporting, product discovery and prioritization, incident and issue monitoring, brand and sentiment tracking, and improving customer support workflows by linking external conversation to internal cases. By organizing feedback and making it searchable, Syncly supports cross-functional alignment and helps teams move from reactive investigation to ongoing monitoring and action.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Deep BlueDot](https://www.g2.com/sellers/deep-bluedot)
- **Year Founded:** 2022
- **HQ Location:** San Francisco
- **Twitter:** @synclyhq (119 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/synclyhq (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 53% Small-Business, 47% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Insights (4 reviews)
- Insights Generation (4 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Easy Integrations (2 reviews)

**Cons:**

- Steep Learning Curve (2 reviews)
- Export Limitations (1 reviews)
- Filtering Issues (1 reviews)
- Limitations (1 reviews)

  ### 11. [Kimola](https://www.g2.com/products/kimola/reviews)
  Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 22

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Kimola](https://www.g2.com/sellers/kimola)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CALIFORNIA
- **Twitter:** @kimola101 (869 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kimola (10 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 59% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Accuracy (7 reviews)
- Insights Generation (5 reviews)
- Time-Saving (5 reviews)
- Customer Support (4 reviews)

**Cons:**

- Poor Interface Design (3 reviews)
- Lacking Features (2 reviews)
- Complex Setup (1 reviews)
- Email Issues (1 reviews)
- Exporting Limitations (1 reviews)

  ### 12. [PrediCX](https://www.g2.com/products/predicx/reviews)
  PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 5.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 5.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Warwick Analytics](https://www.g2.com/sellers/warwick-analytics)
- **Year Founded:** 2011
- **HQ Location:** London, United Kingdom
- **Twitter:** @warwickanalytic (316 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3215857/ (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 64% Small-Business, 36% Mid-Market


  ### 13. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews)
  InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 314

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 7.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta)
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (502 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 47% Small-Business, 39% Mid-Market


  ### 14. [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews)
  Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 147

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 7.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Canvs AI](https://www.g2.com/sellers/canvs-ai)
- **Company Website:** https://canvs.ai
- **Year Founded:** 2010
- **HQ Location:** New York, New York
- **Twitter:** @canvsai (2,671 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/canvsai/ (30 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Market Research, Entertainment
  - **Company Size:** 41% Enterprise, 32% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- AI Technology (14 reviews)
- Insights Generation (14 reviews)
- Customer Support (12 reviews)
- Helpful (12 reviews)

**Cons:**

- AI Limitations (5 reviews)
- Inaccuracy (5 reviews)
- Slow Performance (5 reviews)
- Software Instability (5 reviews)
- Accuracy Issues (4 reviews)

  ### 15. [Clootrack](https://www.g2.com/products/clootrack/reviews)
  Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented customer signals to clear, evidence-backed decisions. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. The platform analyzes 100% of customer interactions, including reviews, surveys, contact-center conversations, chat, and digital feedback, without relying on surveys alone. This delivers a complete and unbiased view of customer experience across journeys. Clootrack’s patented unsupervised thematic analysis surfaces hidden themes and experience drivers at scale without manual tagging. Goal-specific AI agents align insights directly to business KPIs to operationalize insights across outcomes such as NPS, churn, returns, product innovation speed, research efficiency, and contact-center performance. A reasoning layer explains what changed, why it changed, and where teams should act, with evidence. AI Decision Digest summarizes what matters, why it happened, and what to do next, with full traceability to source data. Organizations using Clootrack have reported: - 14–18% improvement in NPS - 9–18% reduction in e-commerce returns - Up to 35% reduction in churn - 3× faster product insights - 14× faster research execution - 10–15% reduction in contact-center AHT Clootrack delivers 98%+ analysis accuracy, supports 55+ languages, integrates with 1,000+ enterprise data sources, and is trusted by 150+ global enterprises across retail, SaaS, banking, healthcare, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 38

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Clootrack](https://www.g2.com/sellers/clootrack)
- **Year Founded:** 2017
- **HQ Location:** Claymont, Delaware
- **Twitter:** @clootrack (1,363 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13342066/ (93 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Automotive, Management Consulting
  - **Company Size:** 50% Enterprise, 30% Small-Business


#### Pros & Cons

**Pros:**

- Insights (6 reviews)
- Insights Generation (6 reviews)
- Customer Support (5 reviews)
- Insights Analysis (5 reviews)
- Collaboration (4 reviews)

**Cons:**

- UX Improvement (4 reviews)
- Poor Interface Design (3 reviews)
- Dashboard Issues (2 reviews)
- Delay Issues (2 reviews)
- Missing Features (2 reviews)

  ### 16. [Alchemer Feedback Platform](https://www.g2.com/products/alchemer-feedback-platform/reviews)
  Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and feel by using Alchemer to collect feedback everywhere. The power of this feedback is magnified when we connect and automate it across your organization. Insights are clear and actionable, so every voice has an immediate impact. Nimble and powerful, Alchemer lets you go from survey to research to a sophisticated program, exceeding expectations and delighting customers. Its market-leading flexibility, ease-of-use, and speed-to-value lets users drive feedback collection, analysis, and outcomes on day one, without requiring multiple department modules or IT resources.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 194

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)


**Seller Details:**

- **Seller:** [Alchemer ](https://www.g2.com/sellers/alchemer)
- **Company Website:** https://www.alchemer.com
- **HQ Location:** Louisville, CO
- **Twitter:** @AlchemerHQ (7,034 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/712662/ (229 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Education Management, Higher Education
  - **Company Size:** 37% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Customer Support (3 reviews)
- Customizability (2 reviews)
- Helpful (2 reviews)
- Customization (1 reviews)

**Cons:**

- Complexity (2 reviews)
- Difficult Setup (2 reviews)
- Response Delays (2 reviews)
- Survey Issues (2 reviews)
- Survey Limitations (2 reviews)

  ### 17. [Forsta](https://www.g2.com/products/forsta/reviews)
  Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 296

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.7/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.2/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Forsta](https://www.g2.com/sellers/forsta)
- **Year Founded:** 1990
- **HQ Location:** London, United Kingdom
- **Twitter:** @Forstaglobal (844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/forstainfo/ (485 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Project Manager, Manager
  - **Top Industries:** Market Research, Management Consulting
  - **Company Size:** 43% Mid-Market, 29% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Insights (4 reviews)
- Customization (3 reviews)
- Data Analysis (3 reviews)
- Efficiency Improvement (3 reviews)

**Cons:**

- Limited Options (3 reviews)
- Poor Performance (3 reviews)
- Time-Consuming (3 reviews)
- Delay Issues (2 reviews)
- Expensive (2 reviews)

  ### 18. [Caplena](https://www.g2.com/products/caplena/reviews)
  Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena combines deep analytical power, unmatched flexibility, and intuitive simplicity. Teams can analyze any feedback source with human level accuracy, refine themes interactively, and model datasets independently — no data scientists required. Trusted by 200+ organizations including DHL, Lufthansa, and Euromonitor, Caplena delivers transparent, explainable AI, customizable dashboards, and agentic workflows that helps teams move from unstructured feedback to world-class insights, fast.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 48

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Caplena ](https://www.g2.com/sellers/caplena)
- **Company Website:** https://www.caplena.com
- **Year Founded:** 2017
- **HQ Location:** Zürich, CH
- **Twitter:** @CaplenaCH (70 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/27224654/ (26 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Market Research
  - **Company Size:** 35% Mid-Market, 21% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (23 reviews)
- Customer Support (11 reviews)
- Categorization (10 reviews)
- AI Integration (9 reviews)
- AI Technology (9 reviews)

**Cons:**

- Not Intuitive (7 reviews)
- Missing Features (6 reviews)
- Limitations (5 reviews)
- Data Management (4 reviews)
- Lacking Features (4 reviews)

  ### 19. [SentiSum](https://www.g2.com/products/sentisum/reviews)
  SentiSum is the AI-native Voice of the Customer platform. It unifies every feedback signal and powering action where customer retention is won or lost. It listens across every interaction — support tickets, chat logs, surveys, reviews — and tells each team exactly what’s going wrong, why it’s happening, and how to fix it. Always thinking and analyzing before it becomes a bigger problem. CX leaders at the world's most data-driven companies like Ticketmaster, Cleo, Schuh, Gousto and JustPark trust SentiSum's AI-Native VoC platform. How We’re Different 1. Quality of Insight We go beyond tagging or summarizing. SentiSum uses real-time AI to identify root causes, not just topics — revealing patterns and anomalies others may miss. One product error cost a brand £250K. We found it in hours. Dashboards wouldn’t have. 2. Simplicity of Solution There’s no setup complexity, no analyst dependency. Insights flow into the tools your teams already use — like Zendesk, Jira, Slack, and QA platforms. No dashboards to build. No guesswork. 3. Speed to Value You get answers within minutes - not days, weeks or quarters. Customers see improvements immediately. Teams act faster. Leadership gains trust. It’s not another dashboard. It’s a layer of intelligence that acts as your customer second brain suggesting action before you ask.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [SentiSum](https://www.g2.com/sellers/sentisum)
- **Year Founded:** 2017
- **HQ Location:** London, GB
- **Twitter:** @SentiSum (1,456 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sentisum/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 29% Mid-Market


  ### 20. [unitQ](https://www.g2.com/products/unitq/reviews)
  unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 47

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 7.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [unitQ](https://www.g2.com/sellers/unitq)
- **Company Website:** https://unitq.com
- **Year Founded:** 2018
- **HQ Location:** Burlingame, California
- **Twitter:** @unitqsoftware (220 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/unitq/about (63 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Entertainment
  - **Company Size:** 55% Mid-Market, 36% Enterprise


#### Pros & Cons

**Pros:**

- Customer Insights (4 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Easy Integrations (2 reviews)
- Efficiency (2 reviews)

**Cons:**

- Accuracy Issues (1 reviews)
- Complex Setup (1 reviews)
- Dashboard Issues (1 reviews)
- Data Inconsistency (1 reviews)
- Data Management (1 reviews)

  ### 21. [Artiwise](https://www.g2.com/products/artiwise/reviews)
  Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into a unified Customer Experience (CX) platform that offers a 360-degree view of actionable insights in real time. This holistic approach is possible by root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions, enabling businesses to make informed, strategic actions. Artiwise empowers businesses with a comprehensive platform to enhance customer satisfaction and drive sustainable growth. By integrating diverse data sources, offering real-time insights, and leveraging advanced analytical capabilities, Artiwise helps companies make strategic, informed decisions that foster lasting customer relationships and ongoing business success.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Artiwise](https://www.g2.com/sellers/artiwise)
- **Year Founded:** 2015
- **HQ Location:** İstanbul, TR
- **Twitter:** @artiwise (247 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/artiwise/ (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Automotive
  - **Company Size:** 58% Mid-Market, 33% Enterprise


  ### 22. [CustomerGauge](https://www.g2.com/products/customergauge/reviews)
  CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 46

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [CustomerGauge](https://www.g2.com/sellers/customergauge)
- **Year Founded:** 2007
- **HQ Location:** Amsterdam
- **LinkedIn® Page:** https://www.linkedin.com/company/customergauge/ (50 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Food & Beverages, Information Technology and Services
  - **Company Size:** 40% Enterprise, 38% Mid-Market


  ### 23. [UserVoice](https://www.g2.com/products/uservoice/reviews)
  UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 232

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [UserVoice](https://www.g2.com/sellers/uservoice)
- **Company Website:** https://uservoice.com/validation
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/356606/ (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 63% Mid-Market, 28% Enterprise


#### Pros & Cons

**Pros:**

- Feedback Management (10 reviews)
- Ease of Use (8 reviews)
- Feedback (7 reviews)
- Customer Support (6 reviews)
- Helpful (6 reviews)

**Cons:**

- Lack of Features (3 reviews)
- Complex Usability (2 reviews)
- Expensive (2 reviews)
- Idea Duplication (2 reviews)
- Learning Curve (2 reviews)

  ### 24. [EdgeTier](https://www.g2.com/products/edge-tier-edgetier/reviews)
  The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Proactive AI alerting with real time detection of unforeseen customer issues - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis of all your customer and agent interactions - Agent performance reports and analysis - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 30

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.8/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Edge Tier](https://www.g2.com/sellers/edge-tier)
- **Year Founded:** 2015
- **HQ Location:** Dublin 2, IE
- **LinkedIn® Page:** https://www.linkedin.com/company/11092892 (82 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Gambling & Casinos
  - **Company Size:** 50% Enterprise, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (15 reviews)
- Insights Analysis (9 reviews)
- Helpful (7 reviews)
- Accuracy (6 reviews)
- Analytics (6 reviews)

**Cons:**

- Inaccurate Data Analysis (6 reviews)
- Accuracy Issues (5 reviews)
- Data Inaccuracy (4 reviews)
- Inaccuracy (4 reviews)
- Complexity (3 reviews)

  ### 25. [Insight7](https://www.g2.com/products/insight7/reviews)
  Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.6/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 7.6/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Insight7.io](https://www.g2.com/sellers/insight7-io)
- **Year Founded:** 2022
- **HQ Location:** Florida, US
- **LinkedIn® Page:** https://www.linkedin.com/company/insight7hq (13 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 62% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Insights Generation (8 reviews)
- Ease of Use (6 reviews)
- Insights Analysis (4 reviews)
- Time-Saving (4 reviews)
- Accuracy (3 reviews)

**Cons:**

- Limitations (3 reviews)
- Missing Features (2 reviews)
- Accuracy Issues (1 reviews)
- AI Limitations (1 reviews)
- Feature Limitations (1 reviews)



## Parent Category

[Customer Service Software](https://www.g2.com/categories/customer-service)



## Related Categories

- [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)
- [Text Analysis Software](https://www.g2.com/categories/text-analysis)
- [Experience Management Software](https://www.g2.com/categories/experience-management)