Best Feedback Analytics Software - Page 2

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 267

Category Stats (Sep 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+0.87%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 267+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, Glassbox, ReputationStacker, AskNicely, Edge, and Hotjar by Contentsquare.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=glassbox&focus%5B%5D=reputationstacker&focus%5B%5D=asknicely&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=hotjar-by-contentsquare)

Chattermill

Chattermill is the AI-native customer experience intelligence and Voice of Customer platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

Average Rating: 4.4/5.0

Total Reviews: 236

How Do G2 Users Rate Chattermill?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Chattermill?

  • Seller: Chattermill
  • Year Founded: 2015
  • HQ Location: London
  • Twitter: @ChattermillAI
    460 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Who Uses This: Senior Product Manager, Product Manager
  • Top Industries: Retail, Financial Services
  • Company Size: 48% Medium, 45% Large

What Do G2 Reviewers Say About Chattermill?

AI-generated summary from verified user reviews

Pros
  • Users find Chattermill's ease of use exceptional, enabling quick access to valuable insights without extensive training.
  • Users value the ease of managing customer feedback with Chattermill, enhancing service and decision-making significantly.
  • Users value Chattermill for delivering customer insights that enhance service quality and drive business growth effectively.
  • Users find Chattermill's insight generation invaluable for analyzing feedback, leading to targeted improvements and customer-focused development.
  • Users value the streamlined feedback organization in Chattermill, making performance analysis intuitive and efficient.
Cons
  • Users note insufficient information in Chattermill, highlighting needs for better AI sensitivity, translations, and detailed definitions.
  • Users find the interface not intuitive, making navigation and workflow integration challenging and cumbersome.
  • Users note that the AI limitations hinder insights and guidance, affecting the overall analytical experience.
  • Users highlight inaccuracy issues in Chattermill, noting the need for careful human review of insights.
  • Users find Chattermill's complexity challenging, especially with dropdown navigation and keyword search limitations affecting usability.

What Are Recent G2 Reviews of Chattermill?

What Are G2 Users Discussing About Chattermill?

Sprig

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

Average Rating: 4.3/5.0

Total Reviews: 197

How Do G2 Users Rate Sprig?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 5.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Sprig?

  • Seller: Sprig
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, California
  • Twitter: @Sprig
    2,085 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    261 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 61% Medium, 28% Large

What Do G2 Reviewers Say About Sprig?

AI-generated summary from verified user reviews

Pros
  • Users love the easy setup of Sprig, making it accessible for non-technical individuals and efficient for insights.
  • Users appreciate the easy integrations of Sprig, facilitating seamless data tracking and communication within their workflow.
  • Users value the real-time feedback management of Sprig, enhancing insights and accelerating study outcomes.
  • Users praise the responsive customer support of Sprig, making assistance readily available during technical challenges.
  • Users find Sprig's ease of use refreshing, appreciating its intuitive setup and seamless integration with tools like Slack.
Cons
  • Users face issues with survey navigation and logic, making it challenging to extract meaningful insights.
  • Users struggle with survey limitations, facing navigation issues, lack of informative responses, and potential high costs.
  • Users find the setup process time-consuming due to delayed support responses and complex billing management.
  • Users face dashboard issues with Sprig, including frequent resets and confusing data formats, making surveys challenging to manage.
  • Users face challenges with data inaccuracy in Sprig, as export formatting and billing clarity can be frustrating.

What Are Recent G2 Reviews of Sprig?

Thematic

Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi.

Average Rating: 4.8/5.0

Total Reviews: 43

How Do G2 Users Rate Thematic?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Thematic?

  • Seller: Thematic
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @getthematic
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Thematic?

AI-generated summary from verified user reviews

Pros
  • Users find Thematic's ease of use impressive, enjoying its intuitive interface and efficient data summarization.
  • Users praise the excellent customer support of Thematic, highlighting their helpfulness and accessibility at all times.
  • Users appreciate Thematic for its fast data summaries and intuitive interface, enabling quick insights and actionable improvements.
  • Users appreciate the speedy insights generation of Thematic, enabling timely analysis and informed decision-making.
  • Users value Thematic's easy-to-use interface, praising its intuitiveness and quick access to valuable insights.
Cons
  • Users find the complex setup of Thematic time-consuming and challenging when integrating multiple data sources.
  • Users find the difficult setup of Thematic to be time-consuming and complicated for integrating multiple data sources.
  • Users experience filtering issues, needing to reset filters every time they change the data set for analysis.
  • Users find Thematic's scoring mechanisms confusing, making it difficult to understand the impact of their actions.
  • Users find Thematic’s scoring mechanisms confusing, particularly the Impact score, complicating discussions around actionable insights.

What Are Recent G2 Reviews of Thematic?

What Are G2 Users Discussing About Thematic?

dropthought

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Average Rating: 4.6/5.0

Total Reviews: 71

How Do G2 Users Rate dropthought?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind dropthought?

  • Seller: DropThought
  • Year Founded: 2011
  • HQ Location: Santa Clara, California
  • Twitter: @dropthought
    219 Twitter followers
  • LinkedIn® Page: linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Sports
  • Company Size: 75% Medium, 17% Small

What Do G2 Reviewers Say About dropthought?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use feedback management dashboard for real-time insights and improved service quality.
  • Users appreciate the ease of use of Dropthought, enabling quick feedback and customized dashboards effortlessly.
  • Users love the real-time customer feedback features of Dropthought, enhancing insights and improving service delivery.
  • Users find the exceptional support from Dropthought staff invaluable, enhancing their feedback quality and resolution speed.
  • Users value the real-time customer insights from Dropthought, enhancing service improvement through effective feedback and analytics.
Cons
  • Users find the limited customization of text size and layout restrictive, hindering their ability to match personal preferences.
  • Users feel that the inadequate feedback system undermines valuable insights and complicates the feedback process.
  • Users find the layout issues limiting, as customization for text size and spacing doesn't meet their preferences.
  • Users feel that the smile and frown indicators undermine the importance of valuable negative feedback.
  • Users express concerns over the scoring system issues, feeling it undermines the value of their negative feedback.

What Are Recent G2 Reviews of dropthought?

What Are G2 Users Discussing About dropthought?

Bizrate Insights

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

Average Rating: 4.6/5.0

Total Reviews: 37

How Do G2 Users Rate Bizrate Insights?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Bizrate Insights?

  • Seller: Bizrate Insights
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Stamford, CT
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 49% Medium, 30% Small

What Do G2 Reviewers Say About Bizrate Insights?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support provided by Bizrate Insights, ensuring personalized and effective assistance throughout the process.
  • Users value the detailed customer feedback from Bizrate Insights, which aids in identifying areas for improvement.
  • Users value the ease of use in Bizrate Insights, simplifying data management and enhancing customer feedback analysis.
  • Users value the detailed feedback management of Bizrate Insights, enhancing understanding and improvement of customer experiences.
  • Users value the actionable insights from Bizrate, enabling them to improve customer experience and drive business results.
Cons
  • Users find customization limitations in Bizrate Insights, hindering flexibility and missing feedback from potential customers.
  • Users express frustration with the survey design limitations that hinder usability and modern appeal of Bizrate Insights.
  • Users find the limited customization of surveys and reporting features frustrating, impacting data analysis and feedback capture.
  • Users find the limited data analysis capabilities hinder their ability to perform in-depth customer journey evaluations.
  • Users face missing features, such as limited data retention and inadequate depth for complex analyses, leading to frustration.

What Are Recent G2 Reviews of Bizrate Insights?

Customer Experience Solutions

Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more.

Average Rating: 4.6/5.0

Total Reviews: 32

How Do G2 Users Rate Customer Experience Solutions?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Customer Experience Solutions?

  • Seller: ACF Technologies
  • Year Founded: 2003
  • HQ Location: Asheville, NC
  • Twitter: @ACF_Tech
    462 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Banking
  • Company Size: 39% Medium, 36% Large

What Are Recent G2 Reviews of Customer Experience Solutions?

What Are G2 Users Discussing About Customer Experience Solutions?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    343 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.
  • Users experience call processing delays and find dialer functionality development lacking, impacting their overall satisfaction.

What Are Recent G2 Reviews of Puzzel CX Platform?

Revuze

Revuze empowers brands with next-step actions, from the category down to the SKU level, to streamline research across all products, drive product innovation, enhance marketing effectiveness, and optimize eCommerce performance. Leveraging advanced AI and machine learning, we transform e-comm, social and survey data into a unified Voice of Customer (VoC), with the highest level of accuracy and integrity, resulting in products that consumers love and appreciate.

Average Rating: 4.9/5.0

Total Reviews: 11

How Do G2 Users Rate Revuze?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Revuze?

  • Seller: Revuze
  • Year Founded: 2013
  • HQ Location: Palo Alto , US
  • Twitter: @revuze
    733 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Large, 18% Medium

What Do G2 Reviewers Say About Revuze?

AI-generated summary from verified user reviews

Pros
  • Users praise Revuze for its exceptional customer support, highlighting their responsiveness and problem-solving orientation.
  • Users find Revuze to have a user-friendly interface that simplifies analysis and enhances workflow efficiency.
  • Users value the reliable and precise insights from Revuze, enhancing their decision-making with timely data delivery.
  • Users value the easy setup of Revuze, appreciating the speed and simplicity of getting started with the platform.
  • Users value the helpful support from Revuze, appreciating their proactivity and effective communication in meeting customer needs.
Cons
  • Users find Revuze to have limited availability and depth in certain markets, affecting trend detection and insights.
  • Users find Revuze to be a quite expensive solution, with limited availability in certain markets impacting accessibility.

What Are Recent G2 Reviews of Revuze?

What Are G2 Users Discussing About Revuze?

Birdie

Birdie is a Customer Intelligence and Customer Experience platform for regulated, high-stakes industries in financial services and fintech. It is the Customer Context Platform: the only system that unites Customer Intelligence (voice of customer and feedback analytics) and Frontline Intelligence (agent quality assurance) into one closed-loop CX decision system. Most customer intelligence and feedback analytics tools stop at insight. Most quality assurance tools stop at a scorecard. Birdie closes the loop: it detects the signal, diagnoses the root cause, prioritizes the fix by revenue and churn risk rather than ticket volume, and proves the fix worked. Because every AI decision comes with its reasoning, the customer quote plus the logic, compliance and risk teams get an audit trail instead of a black box. Connected to Zendesk, Salesforce, Intercom, Slack, Snowflake, and Claude via MCP, Birdie analyzes 50M+ monthly customer interactions for CX, support, and product leaders at banks, credit unions, and fintechs like Nubank, KOHO, and Patreon. The results: feedback cycles cut from two weeks to under 24 hours. Support volume down 75% while CSAT climbed from 73 to 91. Churn prevented, revenue preserved. If your team still moves from insight to action by hand, or your quality assurance program still lives in a spreadsheet, Birdie closes that gap.

Average Rating: 4.8/5.0

Total Reviews: 43

How Do G2 Users Rate Birdie?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdie?

  • Seller: Birdie.ai
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 56% Medium, 35% Large

What Are Recent G2 Reviews of Birdie?

Medallia Agent Connect

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.

Average Rating: 4.6/5.0

Total Reviews: 265

How Do G2 Users Rate Medallia Agent Connect?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Agent Connect?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Who Uses This: Customer Advocate, Customer Champion
  • Top Industries: Retail, Consumer Services
  • Company Size: 54% Medium, 38% Small

What Do G2 Reviewers Say About Medallia Agent Connect?

AI-generated summary from verified user reviews

Cons
  • Users express dissatisfaction with Medallia's expensive pricing and lack of communication during renewal processes, feeling neglected.
  • Users express frustration over expensive features, citing unexpected price increases and lack of communication on renewals.
  • Users express disappointment over lack of communication regarding auto-renewals and contract adjustments, feeling neglected by Medallia.
  • Users express frustration over poor customer support, feeling neglected and unsupported during account management issues.
  • Users express frustration over poor management, citing lack of communication and support regarding renewal processes and adjustments.

What Are Recent G2 Reviews of Medallia Agent Connect?

Qualtrics Customer Experience

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

Average Rating: 4.3/5.0

Total Reviews: 726

How Do G2 Users Rate Qualtrics Customer Experience?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Qualtrics Customer Experience?

  • Seller: Qualtrics
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Provo, UT
  • Twitter: @Qualtrics
    42,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,647 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, Business Data Analyst
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 52% Large, 36% Medium

What Do G2 Reviewers Say About Qualtrics Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Qualtrics, finding it intuitive and great for analytics across customer touchpoints.
  • Users value the strong analytics and reporting capabilities of Qualtrics, which enhance customer experience insights and actions.
  • Users find Qualtrics extremely helpful for gaining insights that enhance customer satisfaction and retention strategies.
  • Users value the strong analytics and reporting capabilities of Qualtrics for deep insights into customer feedback.
Cons
  • Users find the complexity of Qualtrics Customer Experience overwhelming, particularly new users needing basic survey functions.
  • Users find the custom setup improvements necessary, especially regarding Text iQ's accuracy in non-English languages.
  • Users find limited customization options in Qualtrics, making it difficult to tailor the platform to specific needs.
  • Users find the platform expensive, which can be a barrier for smaller teams with limited budgets.
  • Users find the platform not intuitive, with a complex UI that can be overwhelming for newcomers.

What Are Recent G2 Reviews of Qualtrics Customer Experience?

What Are G2 Users Discussing About Qualtrics Customer Experience?

SMG - Service Management Group

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.

Average Rating: 4.6/5.0

Total Reviews: 50

How Do G2 Users Rate SMG - Service Management Group?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind SMG - Service Management Group?

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Retail, Restaurants
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About SMG - Service Management Group?

AI-generated summary from verified user reviews

Pros
  • Users value the customer focus of SMG, appreciating their understanding of unique business needs and insightful analyses.
  • Users appreciate the helpful account team at SMG, who truly understand and support their business needs.
  • Users appreciate the valuable insights provided by SMG, highlighting their understanding of unique business needs.
  • Users praise the insightful analysis from SMG's team, which greatly enhances understanding of their business needs.
  • Users appreciate the dedicated customer support of SMG, which offers tailored recommendations to enhance survey program effectiveness.
Cons
  • Users often face delay issues with SMG, making research projects outside VOC work overly time-consuming.
  • Users find that research projects take too long, leading to delays and frustration in their workflow.

What Are Recent G2 Reviews of SMG - Service Management Group?

What Are G2 Users Discussing About SMG - Service Management Group?

Enterpret

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.

Average Rating: 4.5/5.0

Total Reviews: 111

How Do G2 Users Rate Enterpret?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Enterpret?

  • Seller: Enterpret
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @enterpret_ai
    873 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 31% Large

What Do G2 Reviewers Say About Enterpret?

AI-generated summary from verified user reviews

Pros
  • Users find Enterpret's ease of use invaluable, enabling quick insights and streamlined feedback management effortlessly.
  • Users appreciate the effective feedback management of Enterpret, enabling data-driven insights and trend visualization.
  • Users find Enterpret's insight generation powerful and effective, enabling quick visualization of feedback trends across sources.
  • Users appreciate the easy insights generation and ability to connect customer feedback to actionable trends with Enterpret.
  • Users rave about Enterpret's top-notch customer support, consistently receiving quick and effective assistance when needed.
Cons
  • Users struggle with integration issues affecting usability, hindering the widespread adoption of Enterpret within their teams.
  • Users find the difficult setup of Enterpret hinders efficient integration and team adoption, limiting its overall effectiveness.
  • Users note a significant learning curve with Enterpret, requiring time to fully utilize its robust features.
  • Users find the filtering issues in Enterpret overwhelming, challenging their ability to extract actionable insights effectively.
  • Users report inaccuracy in Enterpret, leading to unreliable information and incorrect assumptions being made frequently.

What Are Recent G2 Reviews of Enterpret?

Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

Average Rating: 4.5/5.0

Total Reviews: 107

How Do G2 Users Rate Canny?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind Canny?

  • Seller: Canny
  • Year Founded: 2015
  • HQ Location: Wilmington, Delaware
  • Twitter: @cannyHQ
    4,432 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 39% Medium

What Do G2 Reviewers Say About Canny?

AI-generated summary from verified user reviews

Pros
  • Users find Canny extremely easy to use, benefiting from its simple interface and powerful features for feedback management.
  • Users value Canny for its user-friendly interface and powerful feature set that enhances feedback management and collaboration.
  • Users appreciate the efficient feedback management provided by Canny, enhancing collaboration and streamlining feature requests.
  • Users appreciate the easy integrations with other tools, enhancing workflow and feedback management seamlessly.
  • Users value the responsive customer support from Canny, enhancing their experience with quick and helpful assistance.
Cons
  • Users find the missing features in Canny frustrating, particularly regarding ticket management and prioritization options.
  • Users express frustration with the idea duplication process, complicating ticket retrieval and feedback management.
  • Users express concerns about integration issues, finding connections to other software complicated and lacking user-friendliness.
  • Users face integration difficulties with Hubspot and Slack, requiring additional effort for smoother functionality.
  • Users find the ticket management frustrating due to unhelpful merging of tickets and difficulties in tracking requests.

What Are Recent G2 Reviews of Canny?

What Are G2 Users Discussing About Canny?

ReviewTrackers

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate ReviewTrackers?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind ReviewTrackers?

Who Uses This Product?

  • Who Uses This: Marketing Director
  • Top Industries: Marketing and Advertising, Hospitality
  • Company Size: 46% Medium, 35% Small

What Are Recent G2 Reviews of ReviewTrackers?

What Are G2 Users Discussing About ReviewTrackers?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024