Best Feedback Analytics Software - Page 2

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 269

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Permut (+5.01%) - Among all products in this category, Permut recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 269+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, QEval, Medallia Customer Experience, ReputationStacker, Resonate CX, Glassbox, and AskNicely.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=qeval&focus%5B%5D=medallia-customer-experience&focus%5B%5D=reputationstacker&focus%5B%5D=resonate-cx&focus%5B%5D=glassbox&focus%5B%5D=asknicely)

Survicate

Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 45+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Research Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Prefer working in your AI assistant? Survicate MCP connects your feedback data to tools like Claude, ChatGPT, and Cursor, so you can query responses, check survey results, and create new surveys right from the chat. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: Multi-channel surveys with behavioral targeting and advanced logic AI that categorizes feedback and detects trends automatically Customizable dashboards for a real-time view of key metrics across teams Research Assistant for instant, source-backed answers to research questions Survicate MCP to work with your feedback data inside Claude, ChatGPT, Cursor, and other AI assistants 45+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.

Average Rating: 4.6/5.0

Total Reviews: 208

How Do G2 Users Rate Survicate?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Survicate?

  • Seller: Survicate
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Warsaw, MA
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Small, 42% Medium

What Do G2 Reviewers Say About Survicate?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Survicate's ease of use, notably benefiting from its intuitive interface and seamless integration.
  • Users value Survicate for its ease of use and seamless integration with tools like Intercom and Zendesk.
  • Users appreciate the quick and effective customer support from Survicate, which resolves issues swiftly and efficiently.
  • Users value Survicate's easy integrations with tools like Zendesk, enhancing workflow and survey management effortlessly.
  • Users commend the seamless integrations of Survicate, enhancing productivity and streamlining feedback collection from various tools.
Cons
  • Users face survey issues with Survicate, including limits on feedback scores and restrictions on customization.
  • Users find advanced targeting and analytics limitations, hindering effective audience segmentation and in-depth research capabilities.
  • Users find Survicate's limited customization frustrating, impacting their ability to tailor experiences effectively.
  • Users are frustrated by the limitations on NPS feedback scores, impacting the insights Survicate can provide.
  • Users find Survicate has missing features in targeting and customization, limiting their audience engagement effectiveness.

What Are Recent G2 Reviews of Survicate?

What Are G2 Users Discussing About Survicate?

Thematic

Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi.

Average Rating: 4.8/5.0

Total Reviews: 43

How Do G2 Users Rate Thematic?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Thematic?

  • Seller: Thematic
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Thematic?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Thematic, enabling anyone to analyze customer insights effortlessly and effectively.
  • Users commend Thematic's excellent customer support, highlighting their helpfulness and accessibility in resolving issues effectively.
  • Users appreciate the quick and effective data summarization that enables timely insights and actionable improvements.
  • Users love the rapid insights generation from Thematic, making data analysis efficient and intuitive.
  • Users find Thematic's user-friendly interface easy to navigate, facilitating effortless theme management and insightful reporting.
Cons
  • Users find the complex setup time-consuming, making it challenging to effectively use multiple data sources at once.
  • Users find the difficult setup process time-consuming, making initial use of Thematic challenging.
  • Users encounter filtering issues as selecting new datasets requires repeatedly setting filters, which is inconvenient.
  • Users find the scoring mechanisms confusing, making it difficult to understand how actions affect outcomes.
  • Users find the scoring mechanisms unclear, making it difficult to understand how actions influence the Impact score.

What Are Recent G2 Reviews of Thematic?

What Are G2 Users Discussing About Thematic?

Birdie

Birdie is the Experience Intelligence Platform for banks, credit unions, and fintechs. Built on a Customer Context Layer, it brings two products together: Customer Intelligence shows what your customers experience, and Frontline Intelligence shows how your team responds. Customer Intelligence connects support conversations, surveys, app reviews, and social channels, finds the root cause behind each issue, and ranks fixes by revenue and churn risk instead of ticket volume. Frontline Intelligence is AI quality assurance for contact centers. It evaluates 100% of calls, chats, emails, and bot conversations against the rubric you already use, calibrates AI scores with your QA team, and shows which behaviors actually move CSAT, NPS, and repeat contacts, so coaching targets what matters. Every AI decision comes with its reasoning: the customer quote plus the logic. Compliance and risk teams get an audit trail, not a black box. Birdie connects to Zendesk, Salesforce, Intercom, Snowflake, Slack, and Claude via MCP, and analyzes 50M+ monthly customer interactions for teams at Nubank, KOHO, and Patreon. Nubank cut the time from QA evaluation to action from two weeks to under 24 hours. KOHO cut inbound contact volume 75% while CSAT rose from 73% to 91%. If your team still moves from insight to action by hand, or your QA program still lives in a spreadsheet, Birdie closes that gap.

Average Rating: 4.8/5.0

Total Reviews: 53

How Do G2 Users Rate Birdie?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdie?

  • Seller: Birdie.ai
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 51% Medium, 38% Large

What Are Recent G2 Reviews of Birdie?

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Qualtrics Customer Experience

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

Average Rating: 4.3/5.0

Total Reviews: 728

How Do G2 Users Rate Qualtrics Customer Experience?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Qualtrics Customer Experience?

  • Seller: Qualtrics
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Provo, UT
  • LinkedIn® Page: www.linkedin.com
    11,647 employees on LinkedIn®
  • Ownership: NASDAQ: XM

Who Uses This Product?

  • Who Uses This: Business Data Analyst, Community Manager
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 52% Large, 36% Medium

What Do G2 Reviewers Say About Qualtrics Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Qualtrics Customer Experience, enjoying its flexible design features and intuitive analytics.
  • Users value the strong analytics and reporting capabilities of Qualtrics, enhancing their understanding of customer experiences.
  • Users value the flexibility and depth of Qualtrics Customer Experience for creating tailored surveys and insights.
  • Users value the powerful feedback management capabilities of Qualtrics Customer Experience, enhancing customer understanding and engagement.
  • Users value the deep insights generation of Qualtrics, enhancing customer satisfaction through robust analytics and reporting.
Cons
  • Users find the complexity of the platform overwhelming, particularly affecting new users and those needing basic functionalities.
  • Users feel that Qualtrics Customer Experience requires improvement in interface simplicity and reporting customization for better usability.
  • Users find limited customization frustrating, as it complicates the creation of tailored surveys and workflows.
  • Users find the interface not intuitive, often feeling overwhelmed and finding setup for workflows time-consuming.
  • Users find the pricing to be expensive, especially for smaller teams needing basic survey functionalities.

What Are Recent G2 Reviews of Qualtrics Customer Experience?

What Are G2 Users Discussing About Qualtrics Customer Experience?

SurveySparrow

SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%. They work across every channel customers use: surveys, reviews, social, support, calls, email, SMS, WhatsApp, auto-translated into their language. Understand: Every response is read for sentiment and theme the moment it lands. Act: Workflows route the right response to the right team and push it into Salesforce, HubSpot, Slack, Jira, and 1,500+ other tools automatically. A CSAT of 2/5 can open a ticket, assign your CSM, notify Slack, and trigger a follow-up survey. End-to-end, nobody has to touch it. It's built so any team can run it, whether or not you have a dedicated CX or research function. A sophisticated feedback program, without a sophisticated setup. Also built in: Offline Surveys for field teams, Video Surveys for research that needs a human face, HIPAA compliance for regulated industries, and full white-labeling. Try it free for 14 days. No credit card, no onboarding call required.

Average Rating: 4.4/5.0

Total Reviews: 2,029

How Do G2 Users Rate SurveySparrow?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind SurveySparrow?

  • Seller: SurveySparrow Inc.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    396 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 25% Medium

What Do G2 Reviewers Say About SurveySparrow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SurveySparrow, enjoying its intuitive setup and user-friendly interface for quick surveys.
  • Users appreciate the conversational survey experience of SurveySparrow, enhancing engagement and improving completion rates.
  • Users love the intuitive and engaging user interface of SurveySparrow, enhancing response rates and reducing survey fatigue.
  • Users appreciate the conversational survey experience of SurveySparrow, leading to better answers and higher completion rates.
  • Users love the intuitive design of SurveySparrow, enhancing engagement and making survey creation quick and straightforward.
Cons
  • Users find the poor reporting capabilities of SurveySparrow limiting for advanced analytics and deeper insights.
  • Users find the difficult reporting limits their ability to perform advanced analytics and customize dashboards effectively.
  • Users find limited customization in reporting features, making it challenging to analyze data effectively across different parameters.
  • Users find the limited reporting features of SurveySparrow insufficient for advanced analytics and deeper insights.
  • Users find SurveySparrow to be expensive as advanced features are locked behind higher-tier plans, limiting accessibility.

What Are Recent G2 Reviews of SurveySparrow?

What Are G2 Users Discussing About SurveySparrow?

Sprig

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

Average Rating: 4.3/5.0

Total Reviews: 197

How Do G2 Users Rate Sprig?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 5.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Sprig?

  • Seller: Sprig
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 61% Medium, 28% Large

What Do G2 Reviewers Say About Sprig?

AI-generated summary from verified user reviews

Pros
  • Users value the easy setup of Sprig, enabling quick launch of in-app surveys and seamless feedback collection.
  • Users appreciate the ease of use of Sprig, enabling quick setup and efficient survey launching across departments.
  • Users appreciate the intuitive design of Sprig, enabling quick setup and effortless survey deployment for timely feedback.
  • Users praise Sprig's quick and knowledgeable customer support, enhancing their overall experience and satisfaction with the product.
  • Users value the quick setup and ease of launching surveys with Sprig, enhancing feedback collection efficiency.
Cons
  • Users struggle with survey issues like navigation difficulties, limited feedback, and confusing billing and data export processes.
  • Users find survey limitations frustrating, particularly with frequent resets, difficult navigation, and insufficient feedback opportunities.
  • Users find the survey logic limitations of Sprig to be less advanced compared to other robust platforms.
  • Users often face data inaccuracy issues with Sprig, citing challenges in managing exports and interpreting heatmaps.
  • Users find Sprig's features to be limited and challenging, hindering effective navigation and data utilization.

What Are Recent G2 Reviews of Sprig?

Revuze

Revuze empowers brands with next-step actions, from the category down to the SKU level, to streamline research across all products, drive product innovation, enhance marketing effectiveness, and optimize eCommerce performance. Leveraging advanced AI and machine learning, we transform e-comm, social and survey data into a unified Voice of Customer (VoC), with the highest level of accuracy and integrity, resulting in products that consumers love and appreciate.

Average Rating: 4.9/5.0

Total Reviews: 11

How Do G2 Users Rate Revuze?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Revuze?

  • Seller: Revuze
  • Year Founded: 2013
  • HQ Location: Palo Alto , US
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Large, 18% Medium

What Do G2 Reviewers Say About Revuze?

AI-generated summary from verified user reviews

Pros
  • Users commend Revuze's exceptional customer support, noting their responsiveness, politeness, and problem-solving capabilities.
  • Users commend the ease of use of Revuze, appreciating its user-friendly interface and efficient integration into workflows.
  • Users admire the reliable and detailed insights generated by Revuze, enhancing understanding of customer feedback.
  • Users value the easy setup of Revuze, appreciating its quick implementation and user-friendly experience.
  • Users find Revuze's team to be helpful and supportive, enhancing collaboration and improving user experience consistently.
Cons
  • Users note the high cost and limited market availability of Revuze, impacting access and review depth in niches.
  • Users find Revuze to be an expensive solution, with limited availability in certain markets impacting usability.

What Are Recent G2 Reviews of Revuze?

What Are G2 Users Discussing About Revuze?

OPINATOR

Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate OPINATOR?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)

Who Is the Company Behind OPINATOR?

  • Seller: OPINATOR
  • Year Founded: 2010
  • HQ Location: Madrid, Community of Madrid
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking
  • Company Size: 54% Large, 31% Medium

What Are Recent G2 Reviews of OPINATOR?

What Are G2 Users Discussing About OPINATOR?

dropthought

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Average Rating: 4.6/5.0

Total Reviews: 71

How Do G2 Users Rate dropthought?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind dropthought?

  • Seller: DropThought
  • Year Founded: 2011
  • HQ Location: Santa Clara, California
  • LinkedIn® Page: linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Sports
  • Company Size: 75% Medium, 17% Small

What Do G2 Reviewers Say About dropthought?

AI-generated summary from verified user reviews

Pros
  • Users commend the easy-to-use feedback management dashboard that delivers real-time insights and exceptional support.
  • Users find the ease of use in Dropthought's dashboard essential for real-time customer feedback and insights.
  • Users value the easy-to-use dashboard of Dropthought for real-time customer feedback and insightful analytics.
  • Users value the helpfulness and quick support from DropThought's staff, enhancing the feedback experience significantly.
  • Users value the real-time customer insights from Dropthought, facilitating informed decisions and improved service quality.
Cons
  • Users find the limited customization options frustrating, as it doesn't allow adjustments for text size and spacing.
  • Users find the inadequate feedback system unhelpful, as it undermines valuable negative insights needed for improvement.
  • Users find the layout issues limiting, as it lacks customization for text size and spacing preferences.
  • Users feel that the smiles and frowns devalue negative feedback, hindering the effectiveness of review management.
  • Users find the scoring system issues hinder valuable feedback, as smiles and frowns detract from serious evaluations.

What Are Recent G2 Reviews of dropthought?

What Are G2 Users Discussing About dropthought?

Bizrate Insights

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

Average Rating: 4.6/5.0

Total Reviews: 37

How Do G2 Users Rate Bizrate Insights?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Bizrate Insights?

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 49% Medium, 30% Small

What Do G2 Reviewers Say About Bizrate Insights?

AI-generated summary from verified user reviews

Pros
  • Users find Bizrate Insights to be a valuable tool for tracking customer sentiment and improving business outcomes.
  • Users value the high response rates of Bizrate Insights, enabling comprehensive feedback to drive meaningful improvements.
  • Users find Bizrate Insights to be user-friendly, with intuitive dashboards and responsive support enhancing their experience.
  • Users value the detailed customer feedback from Bizrate Insights for improving their businesses effectively.
  • Users value the actionable insights from Bizrate Insights, enhancing decision-making and overall customer understanding.
Cons
  • Users experience survey fatigue and limitations in feedback depth, affecting response quality and customization options.
  • Users express concerns about survey fatigue, leading to potential drops in response quality and customer engagement.
  • Users find limited customization options frustrating, as it restricts their ability to tailor surveys and feedback collection.
  • Users find limited data analysis affects deeper insights, impacting the understanding of complex customer journeys.
  • Users note missing features like limited customization and potential survey fatigue, affecting response quality and data depth.

What Are Recent G2 Reviews of Bizrate Insights?

Medallia Agent Connect

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.

Average Rating: 4.6/5.0

Total Reviews: 265

How Do G2 Users Rate Medallia Agent Connect?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Agent Connect?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Who Uses This: Customer Advocate, Customer Champion
  • Top Industries: Retail, Consumer Services
  • Company Size: 54% Medium, 38% Small

What Do G2 Reviewers Say About Medallia Agent Connect?

AI-generated summary from verified user reviews

Cons
  • Users express frustration over expensive auto-renewals and lack of communication regarding contract adjustments with Medallia Agent Connect.
  • Users express frustration over expensive features and lack of communication regarding pricing and contract adjustments.
  • Users express disappointment with auto-renewal processes and lack of communication regarding price increases and account management.
  • Users express frustration over poor customer support, experiencing unnotified renewals and lack of assistance for account adjustments.
  • Users experience poor management at Medallia, feeling neglected and frustrated by uncommunicative renewal processes.

What Are Recent G2 Reviews of Medallia Agent Connect?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.5/5.0

Total Reviews: 171

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Puzzel CX Platform, finding it simple to navigate and configure.
  • Users value the helpful support from Puzzel's solution architect, enhancing setup and user experience significantly.
  • Users value the reliable customer support from Puzzel, facilitating easy setup and effective resource management.
  • Users value the efficiency of Puzzel CX Platform, which simplifies call management and enhances performance monitoring effortlessly.
  • Users find the user interface intuitive, enhancing their operational experience and facilitating effective team collaboration.
Cons
  • Users desire more customization options and control over features in the Puzzel CX Platform for improved performance.
  • Users seek greater customization options in Puzzel CX Platform for access numbers and reporting capabilities.
  • Users find the complexity of Puzzel CX Platform challenging, especially during initial setup and admin configuration.
  • Users find the learning curve steep for the Puzzel CX Platform, making initial setup and customization challenging.
  • Users express frustration with the limited reporting customization in Puzzel CX Platform, hindering tailored insights for their teams.

What Are Recent G2 Reviews of Puzzel CX Platform?

Customer Experience Solutions

Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more.

Average Rating: 4.6/5.0

Total Reviews: 32

How Do G2 Users Rate Customer Experience Solutions?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Customer Experience Solutions?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Banking
  • Company Size: 39% Medium, 36% Large

What Are Recent G2 Reviews of Customer Experience Solutions?

What Are G2 Users Discussing About Customer Experience Solutions?

Alchemer Feedback Platform

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

Average Rating: 4.5/5.0

Total Reviews: 200

How Do G2 Users Rate Alchemer Feedback Platform?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.4/10)

Who Is the Company Behind Alchemer Feedback Platform?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 37% Medium, 34% Small

What Do G2 Reviewers Say About Alchemer Feedback Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Alchemer, making it accessible for all team members to implement smoothly.
  • Users praise the responsive and helpful customer support of Alchemer, enhancing their overall experience and workflow integration.
  • Users value the automation of reports in Alchemer, streamlining data sharing and enhancing productivity.
  • Users value the customizability of Alchemer, enabling tailored surveys with advanced logic and easy integration.
  • Users appreciate the easy implementation of Alchemer, enabling non-technical team members to navigate its features effortlessly.
Cons
  • Users find the complexity of setup and configuration to be a challenge, occasionally leading to mistakes during use.
  • Users find the difficult setup of Alchemer Feedback Platform can be complex due to extensive features and configurations.
  • Users experience response delays from support on minor issues, which can hinder the overall experience with Alchemer.
  • Users face complicated survey logic setups and frustrating email delivery issues, affecting their overall experience with Alchemer.
  • Users find the complicated survey logic setup and delivery issues frustrating, impacting data collection and adjustments.

What Are Recent G2 Reviews of Alchemer Feedback Platform?

What Are G2 Users Discussing About Alchemer Feedback Platform?

Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

Average Rating: 4.5/5.0

Total Reviews: 109

How Do G2 Users Rate Canny?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind Canny?

  • Seller: Canny
  • Year Founded: 2015
  • HQ Location: Wilmington, Delaware
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 39% Medium

What Do G2 Reviewers Say About Canny?

AI-generated summary from verified user reviews

Pros
  • Users find Canny to be an extremely easy-to-use tool, streamlining customer feedback tracking and reporting effectively.
  • Users highlight the ease of use and powerful functionality of Canny, making feedback tracking and reporting seamless.
  • Users value the streamlined feedback management of Canny, facilitating collaboration and prioritization for impactful features.
  • Users love the super easy integrations with Canny, enhancing functionality and streamlining their tech stack.
  • Users value the responsive customer support of Canny, ensuring quick assistance whenever questions arise.
Cons
  • Users find the missing features in Canny frustrating, especially with AI merging that complicates ticket management.
  • Users experience frustration with idea duplication, making it difficult to find original tickets amidst merged requests.
  • Users face integration issues with Canny, especially with Hubspot and mobile app functionality, impacting usability.
  • Users face integration difficulties with Hubspot and wish for a more seamless experience across platforms.
  • Users find the ticket merging process unhelpful, making it difficult to track their original tickets effectively.

What Are Recent G2 Reviews of Canny?

What Are G2 Users Discussing About Canny?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026