Best Feedback Analytics Software - Page 2

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Aug 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: August 06, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,600+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Hotjar by Contentsquare, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge)

Sponsored

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

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Sprig

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

Average Rating: 4.3/5.0

Total Reviews: 196

How Do G2 Users Rate Sprig?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 5.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Sprig?

  • Seller: Sprig
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, California
  • Twitter: @Sprig
    2,085 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    260 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 61% Medium, 28% Large

What Do G2 Reviewers Say About Sprig?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy setup of Sprig, enabling non-technical users to efficiently begin their projects.
  • Users value the easy integrations of Sprig, enhancing workflow by connecting seamlessly with existing tools like Slack.
  • Users value the real-time feedback management of Sprig, enabling faster decision-making with insightful AI analysis.
  • Users appreciate the responsive customer support of Sprig, which makes troubleshooting straightforward and efficient.
  • Users appreciate the ease of use of Sprig, making it accessible and efficient for non-technical users.
Cons
  • Users often face survey navigation issues and confusing data formats, hindering effective information gathering and analysis.
  • Users face significant limitations with survey navigation and information quality, hindering effective research and insights.
  • Users find Sprig's setup process time-consuming, with slow support responses and complex billing adding to the delay.
  • Users report dashboard issues with frequent resets and complicated billing, impacting usability and data management.
  • Users face challenges with data inaccuracy due to confusing billing and complex data export formats from Sprig.

What Are Recent G2 Reviews of Sprig?

Retently

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.

Average Rating: 4.7/5.0

Total Reviews: 29

How Do G2 Users Rate Retently?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Retently?

  • Seller: Retently
  • Year Founded: 2015
  • HQ Location: Mountain View, California
  • Twitter: @retently
    202 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Medium, 40% Small

What Do G2 Reviewers Say About Retently?

AI-generated summary from verified user reviews

Pros
  • Users commend Retently's effective automation, ensuring seamless survey management and exceptional customer support during issues.
  • Users commend Retently for their exceptional customer support, often going above and beyond to resolve issues promptly.
  • Users commend the exceptional customer service of Retently, highlighting their quick and helpful support during challenges.
  • Users commend Retently for their exceptional customer service, often going above and beyond to assist with issues.
  • Users value Retently for its time-saving customer service, which efficiently resolves issues beyond expectations.

What Are Recent G2 Reviews of Retently?

What Are G2 Users Discussing About Retently?

Thematic

Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi.

Average Rating: 4.8/5.0

Total Reviews: 43

How Do G2 Users Rate Thematic?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Thematic?

  • Seller: Thematic
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @getthematic
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Thematic?

AI-generated summary from verified user reviews

Pros
  • Users find Thematic incredibly easy to use, enabling anyone to access and interpret customer insights effortlessly.
  • Users commend the exceptional customer support from Thematic, highlighting their helpfulness and accessibility for problem-solving.
  • Users find Thematic to be effective at summarizing data and uncovering themes, enhancing understanding and driving improvements.
  • Users commend the quick insights generation from Thematic, enabling timely and relevant data analysis with ease.
  • Users appreciate the easy-to-use interface of Thematic, which simplifies theme management and data accessibility.
Cons
  • Users find the complex setup process time-consuming, making it challenging to integrate multiple data sources efficiently.
  • Users find the difficult setup time-consuming, particularly when integrating multiple data sources and theming.
  • Users find filtering issues tedious, needing to reset filters with each change in the data set.
  • Users find the scoring mechanisms difficult to understand, complicating the assessment of impact and influence on actions.
  • Users find insufficient information about Thematic's scoring mechanisms, making it hard to understand their impact accurately.

What Are Recent G2 Reviews of Thematic?

What Are G2 Users Discussing About Thematic?

Survicate

Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.

Average Rating: 4.6/5.0

Total Reviews: 200

How Do G2 Users Rate Survicate?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Survicate?

  • Seller: Survicate
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Warsaw, MA
  • Twitter: @Survicate
    12,830 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Small, 42% Medium

What Do G2 Reviewers Say About Survicate?

AI-generated summary from verified user reviews

Pros
  • Users find Survicate to be intuitive and easy to use, enhancing their ability to gather valuable feedback efficiently.
  • Users appreciate the survey management capabilities of Survicate, benefiting from robust feedback collection and insightful analysis.
  • Users praise the stellar customer support of Survicate, noting its responsiveness and helpfulness during interactions.
  • Users praise the easy integrations with tools like Marketo and Salesforce, streamlining their workflow effectively.
  • Users appreciate the multiple easy integrations of Survicate, enhancing survey functionality across various platforms effortlessly.
Cons
  • Users experience audience targeting issues with Survicate, limiting customization and complicating mobile survey management.
  • Users experience limitations in audience targeting and customization, affecting effectiveness and usability of Survicate.
  • Users find limited customization in Survicate frustrating, especially regarding widget designs and survey adaptability.
  • Users note survey limitations, including insufficient customization options and lack of intuitive UX/UI for updating surveys.
  • Users find missing features in Survicate, highlighting limitations in audience targeting, customization, and dashboard quality.

What Are Recent G2 Reviews of Survicate?

What Are G2 Users Discussing About Survicate?

dropthought

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Average Rating: 4.6/5.0

Total Reviews: 71

How Do G2 Users Rate dropthought?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind dropthought?

  • Seller: DropThought
  • Year Founded: 2011
  • HQ Location: Santa Clara, California
  • Twitter: @dropthought
    219 Twitter followers
  • LinkedIn® Page: linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Sports
  • Company Size: 75% Medium, 17% Small

What Do G2 Reviewers Say About dropthought?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Dropthought, benefiting from intuitive dashboards and real-time customer feedback.
  • Users value the easy-to-use dashboard for real-time feedback and customized insights to improve services effectively.
  • Users value the real-time customer feedback capabilities of Dropthought, enhancing service improvement and insights gathering.
  • Users value the real-time customer insights from Dropthought, enhancing service improvement and meeting business objectives effortlessly.
  • Users value the exceptional customer support from DropThought, noting their helpfulness and quick responses.
Cons
  • Users find the limited customization options frustrating, as it hampers their ability to tailor the layout to their preferences.
  • Users find the inadequate feedback tools ineffective, as they dilute the value of negative input needed for improvement.
  • Users find the layout issues frustrating, as it lacks customization for text size and spacing preferences.
  • Users find the smiles and frowns unhelpful, feeling they undermine the value of sincere negative feedback.
  • Users find the scoring system unhelpful as it minimizes valuable negative feedback on the platform.

What Are Recent G2 Reviews of dropthought?

What Are G2 Users Discussing About dropthought?

Customer Experience Solutions

Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more.

Average Rating: 4.6/5.0

Total Reviews: 32

How Do G2 Users Rate Customer Experience Solutions?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Customer Experience Solutions?

  • Seller: ACF Technologies
  • Year Founded: 2003
  • HQ Location: Asheville, NC
  • Twitter: @ACF_Tech
    462 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    177 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Banking
  • Company Size: 39% Medium, 36% Large

What Are Recent G2 Reviews of Customer Experience Solutions?

What Are G2 Users Discussing About Customer Experience Solutions?

Bizrate Insights

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

Average Rating: 4.6/5.0

Total Reviews: 35

How Do G2 Users Rate Bizrate Insights?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Bizrate Insights?

  • Seller: Bizrate Insights
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Stamford, CT
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 51% Medium, 26% Small

What Do G2 Reviewers Say About Bizrate Insights?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer support from Bizrate Insights, enhancing their feedback management experience.
  • Users value the detailed customer feedback from Bizrate Insights, which helps improve their business operations and customer care.
  • Users find Bizrate Insights incredibly easy to use, enhancing their ability to track customer sentiment and insights.
  • Users value the detailed customer feedback from Bizrate, which significantly enhances understanding and improving their services.
  • Users value the actionable insights from Bizrate Insights, enhancing understanding of customer satisfaction and performance benchmarks.
Cons
  • Users find certain aspects of Bizrate Insights limited in customization, impacting survey flexibility and data analysis efforts.
  • Users find the survey design issues of Bizrate Insights frustrating, feeling it lacks modern aesthetics and flexibility.
  • Users find limited customization in surveys and dashboards, hindering functionality and granular data analysis.
  • Users find the limited data analysis insufficient for deep insights, impacting understanding of customer journeys.
  • Users express concerns over missing features, such as limited data depth and survey engagement challenges.

What Are Recent G2 Reviews of Bizrate Insights?

Revuze

Revuze empowers brands with next-step actions, from the category down to the SKU level, to streamline research across all products, drive product innovation, enhance marketing effectiveness, and optimize eCommerce performance. Leveraging advanced AI and machine learning, we transform e-comm, social and survey data into a unified Voice of Customer (VoC), with the highest level of accuracy and integrity, resulting in products that consumers love and appreciate.

Average Rating: 4.9/5.0

Total Reviews: 11

How Do G2 Users Rate Revuze?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Revuze?

  • Seller: Revuze
  • Year Founded: 2013
  • HQ Location: Palo Alto , US
  • Twitter: @revuze
    733 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Large, 18% Medium

What Do G2 Reviewers Say About Revuze?

AI-generated summary from verified user reviews

Pros
  • Users commend Revuze for its strong client support, highlighting responsiveness and politeness throughout their experience.
  • Users value the ease of use of Revuze, praising its user-friendly interface and efficient insights delivery.
  • Users highlight the reliable and precise insights generated by Revuze, enhancing their understanding of customer feedback.
  • Users praise the easy setup of Revuze, appreciating the quick and smooth initiation process for their data needs.
  • Users commend Revuze for their helpful and supportive team, enhancing collaboration and user experience significantly.
Cons
  • Users find Revuze to be a costly solution with limited availability in some markets and niche review depth.
  • Users find Revuze to be a costly solution, with limited availability in certain markets hindering accessibility.

What Are Recent G2 Reviews of Revuze?

What Are G2 Users Discussing About Revuze?

Birdie

Birdie is a Customer Intelligence and Customer Experience platform for regulated, high-stakes industries in financial services and fintech. It is the Customer Context Platform: the only system that unites Customer Intelligence (voice of customer and feedback analytics) and Frontline Intelligence (agent quality assurance) into one closed-loop CX decision system. Most customer intelligence and feedback analytics tools stop at insight. Most quality assurance tools stop at a scorecard. Birdie closes the loop: it detects the signal, diagnoses the root cause, prioritizes the fix by revenue and churn risk rather than ticket volume, and proves the fix worked. Because every AI decision comes with its reasoning, the customer quote plus the logic, compliance and risk teams get an audit trail instead of a black box. Connected to Zendesk, Salesforce, Intercom, Slack, Snowflake, and Claude via MCP, Birdie analyzes 50M+ monthly customer interactions for CX, support, and product leaders at banks, credit unions, and fintechs like Nubank, KOHO, and Patreon. The results: feedback cycles cut from two weeks to under 24 hours. Support volume down 75% while CSAT climbed from 73 to 91. Churn prevented, revenue preserved. If your team still moves from insight to action by hand, or your quality assurance program still lives in a spreadsheet, Birdie closes that gap.

Average Rating: 4.8/5.0

Total Reviews: 42

How Do G2 Users Rate Birdie?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdie?

  • Seller: Birdie.ai
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 56% Medium, 35% Large

What Are Recent G2 Reviews of Birdie?

Medallia Agent Connect

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.

Average Rating: 4.6/5.0

Total Reviews: 265

How Do G2 Users Rate Medallia Agent Connect?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Agent Connect?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,039 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Who Uses This: Customer Advocate, Customer Champion
  • Top Industries: Retail, Consumer Services
  • Company Size: 54% Medium, 38% Small

What Do G2 Reviewers Say About Medallia Agent Connect?

AI-generated summary from verified user reviews

Cons
  • Users are frustrated by the expensive auto-renewal process and unexpected price increases without prior notice.
  • Users feel that Medallia's expensive features come with unsatisfactory customer service and lack of flexibility in pricing.
  • Users express disappointment over lack of communication during renewal processes, feeling undervalued as long-term clients of Medallia.
  • Users express frustration over poor customer support, feeling neglected and undervalued despite long-term commitment to Medallia.
  • Users express frustration over poor management with automatic renewals and lack of communication regarding account adjustments.

What Are Recent G2 Reviews of Medallia Agent Connect?

SMG - Service Management Group

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.

Average Rating: 4.6/5.0

Total Reviews: 50

How Do G2 Users Rate SMG - Service Management Group?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind SMG - Service Management Group?

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Retail, Restaurants
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About SMG - Service Management Group?

AI-generated summary from verified user reviews

Pros
  • Users commend the customer focus of SMG, appreciating their understanding of unique business needs and valuable insights.
  • Users value the helpful account team for their understanding of business needs and valuable insights.
  • Users value the insightful analysis provided by SMG's team, which greatly enhances business understanding and solutions.
  • Users value the insightful analysis from SMG's team, enhancing their understanding of business needs effectively.
  • Users value the dedicated customer support that effectively understands and enhances their survey program experience.
Cons
  • Users often face delay issues with research projects in SMG, impacting overall productivity and timelines.
  • Users often find that research projects take too long, leading to frustrations with efficiency and productivity.

What Are Recent G2 Reviews of SMG - Service Management Group?

What Are G2 Users Discussing About SMG - Service Management Group?

Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

Average Rating: 4.5/5.0

Total Reviews: 107

How Do G2 Users Rate Canny?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind Canny?

  • Seller: Canny
  • Year Founded: 2015
  • HQ Location: Wilmington, Delaware
  • Twitter: @cannyHQ
    4,432 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 39% Medium

What Do G2 Reviewers Say About Canny?

AI-generated summary from verified user reviews

Pros
  • Users find Canny's ease of use exceptional, making integration and feedback management straightforward and efficient.
  • Users love Canny for its easy integration, powerful features, and responsive customer support, making it a top choice.
  • Users commend Canny's responsive customer support, consistently receiving prompt assistance whenever issues arise.
  • Users commend the easy integrations provided by Canny, facilitating seamless use and powerful functionality with robust support.
  • Users value Canny's efficient feedback management, streamlining feature requests and enhancing customer insights for better decision-making.
Cons
  • Users express frustration over the idea duplication issue, wishing for features to prevent or manage duplicates effectively.
  • Users face challenges with missing features, such as inadequate AI assistance and limited mobile app functionality.
  • Users face integration issues with Canny, impacting software collaboration and overall user experience.
  • Users experience integration difficulties with Hubspot, though support is helpful, affecting overall satisfaction.
  • Users find learning difficulties with Canny due to its complex Admin UI and unreliable integration processes.

What Are Recent G2 Reviews of Canny?

What Are G2 Users Discussing About Canny?

Enterpret

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.

Average Rating: 4.5/5.0

Total Reviews: 111

How Do G2 Users Rate Enterpret?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Enterpret?

  • Seller: Enterpret
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @enterpret_ai
    873 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 31% Large

What Do G2 Reviewers Say About Enterpret?

AI-generated summary from verified user reviews

Pros
  • Users find Enterpret extremely easy to use, streamlining feedback analysis and saving time with insightful data summaries.
  • Users value the effective feedback management of Enterpret, enabling data-driven insights and efficient pattern recognition.
  • Users find Enterpret's insights generation powerful, effectively summarizing feedback and visualizing trends effortlessly.
  • Users benefit from insightful analysis that enhances understanding of customer feedback and trends throughout their workflow.
  • Users praise Enterpret's excellent customer support, highlighting prompt responses and effective solutions to any issues encountered.
Cons
  • Users face integration issues with Enterpret, causing delays and limiting functionality with existing tools.
  • Users find the difficult setup of Enterpret hampers effective integration and complicates data management efforts.
  • Users face a steep learning curve with Enterpret, but the robust features become enjoyable once mastered.
  • Users find filtering issues challenging, leading to difficulty in extracting meaningful insights from the tool.
  • Users face issues with inaccuracy in Enterpret's information, leading to confusion and unreliable summaries.

What Are Recent G2 Reviews of Enterpret?

Qualtrics Customer Experience

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

Average Rating: 4.3/5.0

Total Reviews: 725

How Do G2 Users Rate Qualtrics Customer Experience?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Qualtrics Customer Experience?

  • Seller: Qualtrics
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Provo, UT
  • Twitter: @Qualtrics
    42,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,231 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Business Data Analyst, Community Manager
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 52% Large, 36% Medium

What Do G2 Reviewers Say About Qualtrics Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Qualtrics Customer Experience, making data collection and analysis accessible for everyone.
  • Users value the powerful analytics of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys.
  • Users find Qualtrics to be extremely helpful in improving customer satisfaction and streamlining service procedures.
  • Users value the deep insights generation from Qualtrics, enhancing customer satisfaction and retention through effective data analysis.
  • Users value the strong analytics and reporting capabilities of Qualtrics for deep insights into customer feedback.
Cons
  • Users find the complexity of Qualtrics challenging, especially new users needing only basic survey functionalities.
  • Users find that Qualtrics has a great interface but requires improvement on custom setup and Text iQ functionality.
  • Users find limited customization challenging, especially when trying to simplify the platform for basic survey needs.
  • New users may find the complexity of the interface overwhelming, making initial setup and navigation challenging.
  • Users find the pricing of Qualtrics to be high, making it challenging for smaller teams with limited budgets.

What Are Recent G2 Reviews of Qualtrics Customer Experience?

What Are G2 Users Discussing About Qualtrics Customer Experience?

ReviewTrackers

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate ReviewTrackers?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind ReviewTrackers?

Who Uses This Product?

  • Who Uses This: Marketing Director
  • Top Industries: Marketing and Advertising, Hospitality
  • Company Size: 46% Medium, 35% Small

What Are Recent G2 Reviews of ReviewTrackers?

What Are G2 Users Discussing About ReviewTrackers?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024