G2

Louiza T.

Analista de orçamento

Mid-Market (51-1000 emp.)

7/24/2026

"Intuitive Voice of Customer Analysis with Birdie and Outstanding Support"

5/5

What do you like best about Birdie?

Birdie is my go-to tool for Voice of Customer analysis. After using it a few times, I got comfortable navigating the UI, especially Skye (the AI assistant), and it quickly started to feel genuinely intuitive. These days, I also lean heavily on their MCP connected to Claude, and it’s essentially become part of my everyday workflow.

With Birdie, I can put together reports quickly and respond to requests much faster, and with better accuracy, than I could when doing it manually. On top of that, their support is outstanding and feels very personal. They don’t only step in when something goes wrong; they also proactively guide us on best practices so we can get the best possible results. Review collected by and hosted on G2.com.

What do you dislike about Birdie?

I did run into a few latency issues at the beginning, but that was like 8 months ago. I’m only mentioning it as one small negative, because I genuinely like nearly everything about them. Review collected by and hosted on G2.com.

What problems is Birdie solving and how is that benefiting you?

I can highlight two things. First, the ability to create reports linked to our main impact metrics (impact on NPS, impact on revenue, and cost to serve). Second, I use it a lot to track the results of team initiatives and show clearly whether they’re working or not. Both of these were simply near impossible before Birdie. Review collected by and hosted on G2.com.