DK

David K.

IT Manager

Mid-Market (51-1000 emp.)

4/28/2026

"Flexible Feedback Tool with Customization Challenges"

4/5

What do you like best about Qualtrics Customer Experience?

I like that Qualtrics Customer Experience allows me to be very specific about what I do without having to use all of their additional features right off the bat. I also appreciate its multiple integrations that let us upload data using their API or SFTP, giving us flexibility in how we import and export data. This helps us get the reporting and feedback we need efficiently. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Customer Experience?

It feels a little counterintuitive the way that you would automate sending something out. The system is not able to actually send an evaluation out based on a date under a user; instead, it has to be based on the date that the data was entered. Maybe our setup was incorrect, but this did not feel as intuitive to me as other systems. Review collected by and hosted on G2.com.

What problems is Qualtrics Customer Experience solving and how is that benefiting you?

I use Qualtrics Customer Experience to send NPS surveys, ensuring our deliverables meet clients' needs. It simplifies creating customizable, branded surveys that are easy to set up and deploy. Review collected by and hosted on G2.com.

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4.3 out of 5 · Verified reviews from real users

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