SH

Sandra H.

Enterprise (\> 1000 emp.)

4/23/2026

"Versatile Insights, Needs Better Reports"

4.5/5

What do you like best about Qualtrics Customer Experience?

Qualtrics Customer Experience offers far more than traditional surveys; it enables multiple ways to capture feedback, including passive listening posts that gather sentiment without requiring intentional input. This allows us to understand experiences like satisfaction and effort in a more natural, continuous way. What stands out is the flexibility in how the data can be analyzed and communicated. Whether through heat maps, text analytics, ot other visualizations, Qualtrics makes it easier to translate feedback into a clear, compelling story that drives action. Review collected by and hosted on G2.com.

What do you dislike about Qualtrics Customer Experience?

Stats IQ is not very intuitive, and we haven't really delved into it. It requires a lot more expertise to understand, in my opinion. Another thing that doesn't work well is the auto-generated reports in the survey. They are really useless. The system just displays each question in several different widgets, which doesn't give usable insights. I would much rather have an AI-guided or recommended dashboard that provides recommended layouts based on the data we're getting. That would be really helpful so we don't have to own the product all the time and can empower users more. Review collected by and hosted on G2.com.

What problems is Qualtrics Customer Experience solving and how is that benefiting you?

I use Qualtrics Customer Experience to capture the voice of the customer we might miss otherwise, helping us quantify feedback and identify trends for better decision-making. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller invite

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