Best Feedback Analytics Software - Page 12

CxReports

DataOrb

DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance, and higher value.

Deepdots

AI-powered customer feedback analytics. Turn reviews, support tickets and surveys into actionable insights, at scale, in any volume. Deepdots is an AI-powered customer feedback analytics platform that helps companies make sense of large volumes of text feedback: product reviews, support tickets, survey responses, and other unstructured sources - in one place. Unlike traditional feedback tools built on rigid taxonomy-based tagging, Deepdots is built natively on large language models. That means it understands context, catches emerging themes without manual rule-setup, and lets your team ask questions about your feedback in plain language and get instant, evidence-backed answers. Who it's for: product, CX, and insights teams at B2C and B2B companies dealing with feedback at scale: from retail and e-commerce to gaming, real estate, and technology. Deepdots is headquartered in Copenhagen and built GDPR-native, with EU local data hosting, making it a strong fit for European organizations and any company with EU customers. What teams use it for: • Finding the topics and trends that actually drive churn, conversion, and satisfaction across every feedback channel at once • Catching product issues early: GN, a global audio technology company, proactively flagged 46 product bugs from customer feedback • Eliminating manual feedback analysis: Woods, a Nordic real estate company, reduced manual analysis time by 100% and converted 200% more insights into action Why teams choose Deepdots over legacy suites: faster setup (couple hours to first insights vs. months-long implementations), no taxonomy maintenance, transparent pricing, and analysis quality that improves as models improve. Deepdots serves customers including Matas, KICKS, Danske Spil, GN Group, NREP, XPENG, Nemlig, Testaviva, Saint Gobain, GreenMind, Culligan, Unioo and SunLolly.

Deep Talk

Analyzing customer and employee feedback has never been easier with Deep Talk. With just a few clicks, you can turn any text, including surveys, reviews, chats, and emails, into powerful data. This tool allows you to classify and categorize the feedback, determine the sentiment, and gain insight into the NPS and CSAT scores.

Average Rating: 4.4/5.0

Total Reviews: 4

DNACX Pesquisa de Satisfação

DNACX Pesquisa de Satisfação is survey analysis software that processes customer satisfaction data into actionable insights. Supporting CSV, TXT, XLS, and XLSX files up to five megabytes, it enables easy upload of survey responses without manual entry. The platform auto-detects column headers and data structures, identifying fields for ratings, comments, and respondent details. It calculates metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) while performing sentiment analysis on open-ended feedback. Users can preview uploaded data, adjust column mappings, and confirm accuracy before processing. Results, including metrics and sentiment insights, are delivered instantly. No account is required, and files are stored temporarily for 24 hours unless retention consent is given. Pre-built templates simplify data detection for NPS, CSAT, or mixed-metric surveys, with automatic recognition of column headers in Portuguese and English.

Echoes

Echoes is the most intuitive customer feedback insights platform, purpose-built for the modern subscription business. It allows for a truly end to end Voice of the Customer management, unifying data from multiple sources and applying cutting edge Text Analytics to highlight insights to help evolve your organization. Echoes is special because it moves beyond stagnant reporting or word cloud visuals to a truly dynamic platform that will bring together the best in Machine Learning and the knowledge and wisdom of your team. Chief Customer Officers and Product leaders leverage the Echoes platform to focus on optimizing the entire customer journey, increase retention and to be more competitive. Echoes is the intelligence and collaboration layer that sits on top of their existing CX tech stack.

Engage

Engage by Confirm (formerly Learning Pool) Engage (formerly WorkStep), is an employee engagement and retention platform built for frontline workforces. It helps organizations hear what workers are experiencing, spot emerging risks, and act before small problems become bigger ones. Frontline employees do not always have the time, access, or inclination to complete an annual engagement survey. And by the time the results arrive, the moment may have passed. Engage creates a more regular conversation with workers through pulse surveys delivered by SMS, mobile, email, and web. It turns those responses into insight leaders can use. Key capabilities include: - Listen at the moments that matter: Gather feedback during onboarding, at 90 days, annually, and at other important points in the employee journey. - Spot risk earlier: Identify teams, roles, shifts, or locations showing signs of increased turnover risk and explore what may be driving it. - Get closer to the cause: Surface issues around scheduling, management, safety, communication, and other factors affecting the frontline experience. - Close the loop: Give managers a clear way to respond to concerns, assign actions, and track what happens next. - Reach everyone: Use SMS, mobile, email, and multilingual surveys to include deskless and distributed workers. - Know where you stand: Compare sentiment and retention data against industry benchmarks. Engage helps leaders move from asking, “Are our people engaged?” to understanding what is happening, why it matters, and what they can do about it. As part of Confirm, engagement data connects with learning and performance information to give organizations a more complete view of their workforce. Find out more at https://www.confirm.com/frontline/products/engage

Average Rating: 4.6/5.0

Total Reviews: 24

Essence AI

AI Powered Feedback Analysis A single click transforms online user feedback into actionable user insights.

Featurehunter

Featurehunter is the feature request tool for small

featureOS

featureOS is what you need to collect, prioritize, and act on feedback with your customers. It's the best way to build a product roadmap.

Feedal

Feedal is feedback analysis company which uses Ai for the core analysis . We provide multiple survey form templates design for customers which they can use according to their use case and can be added via direct link , email , embed code and more.

Feedback1

Feedback1 is AI-first product management and customer success software for B2B SaaS. AI reads every request from widgets, portals, email, and integrations — tags it, clusters themes, and drafts what to build. Product teams prioritize with votes, CRM context, and OKRs. Customer success sees which accounts asked, then closes the loop when it ships: public roadmap, changelog, and in-app banners. MCP, REST API, and webhooks let teams query feedback from Claude or Cursor. Cloud-hosted, 14-day free trial.

Feedbackboard.io

Feedbackboard.io is a modern platform for structured customer feedback, transparent communication, and data-driven product development. Organizations use Feedbackboard to collect ideas, requests, and insights from customers and internal teams in a single, organized space. The platform simplifies how teams understand needs, prioritize improvements, and communicate product decisions. Feedbackboard.io combines essential feedback management features into one intuitive workflow. Users can submit ideas, vote on feature requests, follow progress through a public or internal roadmap, and stay informed via integrated changelogs. With the Impact Matrix, teams can evaluate requests based on benefit and effort, enabling clear and measurable prioritization. The platform is designed for SaaS companies, agencies, e-commerce brands, IT departments, and modern organizations of any size. All data is hosted in Germany and fully GDPR compliant, ensuring security and reliability for European and international teams. Feedbackboard.io offers a fast setup, straightforward user experience, and flexible customization options, including branding and multi-workspace support. More than 1,000 teams use Feedbackboard.io to reduce support inquiries, improve product transparency, and build stronger customer engagement through an open and collaborative feedback process.

FeedbackLedger

FeedbackLedger is a feedback advisor for independent cafe owners. It reads guest comments and nearby competitors and tells the owner what they mean. Not a review dashboard. Free local snapshot at feedbackledger.com, no signup, about a minute. Instead of handing a cafe owner another dashboard of raw reviews to interpret, FeedbackLedger reads what guests are saying and what is happening at nearby cafes, then explains what those comments mean for that specific cafe. The free local snapshot at feedbackledger.com requires no signup and takes about a minute. Paid access is $79 per month.

FeedbackRobot

FeedbackRobot is an AI-powered feedback automation platform designed to help businesses effortlessly collect, analyze, and act on customer feedback in real time. Built for ecommerce brands, SaaS companies, and service-based businesses, FeedbackRobot lets you stay ahead of customer needs and deliver exceptional experiences at scale, with zero manual effort. Key Features - Automated Customer Feedback Collection - AI Sentiment Analysis - Actionable Insights Dashboard - Proactive Issue Resolution - No-Code Setup