---
title: Loopy Reviews
meta_title: 'Loopy Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Loopy works for a business like yours.
date_modified: '2024-12-09'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Loopy Reviews
**Vendor:** Loopy  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Loopy
Loopy is a Customer Support Observability Platform that unifies your CX Ops Data, detects anomalies, and alerts the right people for timely resolution. Customer support operations, at times, feel like a black box. Teams have to deal with a sea of information juggling disparate software, spreadsheets, big data silos, and manual workflows to meet customer support demands. This results in a significant lack of clarity, which creates confusion. A solution is needed to bring transparency and illuminate the path to more efficient support, and that’s what Loopy’s all about.






- [View Loopy pricing details and edition comparison](https://www.g2.com/products/loopy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-20+05%3A58%3A10+-0500&secure%5Bsession_id%5D=94381573-8c5e-4039-8ccd-16e467f8a755&secure%5Btoken%5D=c29b21504e60bf06b89ccf588d7df79527dfdf8c1300542d531b9884498a5b89&format=llm_user)

## Loopy Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Monitoring**
- Interactions
- Web & Application Usage
- Mobile App Usage
- Screenshots
- Web Blocking

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Activity Monitoring - Employee Monitoring**
- Calls
- Email Activity Tracking
- Social Media Activity Tracking
- Live Chat
- Task/Project Tracking
- Attendance Tracking
- Task Progress Tracking
- Location Tracking
- Behavior Tracking
- Time Tracking

**Performance**
- Third-Party Integrations
- Compliance

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Feedback**
- Archives

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**Productivity Analytics - Employee Monitoring**
- Project
- Hours
- Intelligence
- Burnout Indicators

**Additional Functionality**
- Browsing History
- API
- Timesheet Management
- Reporting & Statistics
- Screen Activity Recording
- Task Management
- Employee Email Monitoring
- Employee Activity Monitoring
- Access Controls/Permissions
- Employee Database
- Activity Dashboard
- Remote Monitoring & Management
- Idle Time Monitoring
- Third-Party Integrations
- Remote Access/Control
- Time Clock
- Real-Time Data
- Email Alerts
- Historical Reporting
- Real-Time Notifications
- Alerts/Notifications
- Employee Management
- Real-Time Reporting
- AI Copilot
- Keystroke Recording
- Productivity Analysis

## Top Loopy Alternatives
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