# Loopy Reviews
**Vendor:** Loopy  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Loopy
Loopy is a Customer Support Observability Platform that unifies your CX Ops Data, detects anomalies, and alerts the right people for timely resolution. Customer support operations, at times, feel like a black box. Teams have to deal with a sea of information juggling disparate software, spreadsheets, big data silos, and manual workflows to meet customer support demands. This results in a significant lack of clarity, which creates confusion. A solution is needed to bring transparency and illuminate the path to more efficient support, and that’s what Loopy’s all about.






- [View Loopy pricing details and edition comparison](https://www.g2.com/products/loopy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+08%3A43%3A12+-0500&secure%5Bsession_id%5D=1b872be9-820e-43eb-bcf0-9a581871fe83&secure%5Btoken%5D=41446be34d34dffe1368e34bd8b033c17ddbb45f4e7e0372114362f3e8a92b57&format=llm_user)

## Loopy Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Image-to-Text

**Monitoring**
- Interactions
- Web & Application Usage
- Mobile App Usage
- Screenshots
- Web Blocking

**Engagement**
- Feedback
- Dashboards
- Training

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Activity Monitoring - Employee Monitoring**
- Calls
- Email Activity Tracking
- Social Media Activity Tracking
- Live Chat

**Performance**
- Integrations
- Compliance

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Feedback**
- Archives

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Productivity Analytics - Employee Monitoring**
- Project
- Hours
- Intelligence
- Burnout Indicators

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