Loopy

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Loopy is an observability platform for customer support operations. It serves as a central hub for data aggregation and analysis, collecting information from various sources, including CRMs, human resource tools, WFM systems, QA platforms, and chatbots. All this data is consolidated in a single location, a CX Ops Data warehouse, to overlay the visibility CX teams need to spot anomalies early, identify pain points, and evaluate changes effectively. Instead of reacting to issues, our observability approach enables proactive enhancements. Our vision is to create a world where customer service is a joyful experience for everyone involved. By arming teams with truth, Loopy allows leaders to focus on fixing the issues causing the problems, bringing clarity to support operations.