# Hello Customer Reviews **Vendor:** Hello Customer **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About Hello Customer Hello Customer is a customer feedback management and voice of customer analysis platform that helps organizations collect, organize, and analyze customer feedback from multiple sources in order to understand customer experience and support better business decisions. It belongs to the Voice of the Customer (VoC) and customer experience management software category and is used by companies that want to work with feedback at scale, especially when that feedback comes in large volumes and in free-text form. The platform is designed for CX teams, product managers, support and operations teams, and insight or research teams in industries such as retail, banking, insurance, telecommunications, and utilities. In practical use, Hello Customer is applied to scenarios such as analyzing open survey responses, reviewing support conversations, monitoring customer complaints and praise, and identifying the main drivers behind satisfaction or dissatisfaction scores. The platform combines structured data, such as ratings and scores, with unstructured data, such as written comments, and turns both into organized insights that can be shared across teams. This makes it possible for organizations to move from reading individual comments to understanding patterns, trends, and recurring issues. Key capabilities of Hello Customer include: -\> Collecting and centralizing customer feedback from surveys and external systems such as CRM, support tools, and review platforms -\> Automatically analyzing written feedback using language processing and sentiment detection to identify topics and themes -\> Connecting feedback insights to experience metrics through driver analysis and reporting Segmenting and filtering feedback by customer groups, products, regions, or other business attributes -\> Distributing insights internally to support follow-up actions and cross-team collaboration The platform is typically used as a shared system of record for customer voice data, allowing different teams to work from the same set of insights. Rather than focusing only on response volumes or isolated comments, Hello Customer supports a more structured approach to understanding what customers are saying, why they are saying it, and where organizations should focus their improvement efforts. In this way, it helps companies turn large amounts of customer feedback into information that can be reviewed, discussed, and acted on as part of everyday decision-making. ## Hello Customer Reviews ### 1. Lots op possibilities, but lack of insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Hello Customer?** Hello Customer is a very straightforward software where you can get tons of data in a very easy way. **What do you dislike about Hello Customer?** The insights you get from it are not that clear. **Recommendations to others considering Hello Customer:** Hire someone who works at least part time to make it a success **What problems is Hello Customer solving and how is that benefiting you?** Measuring our clients satisfaction and start the conversation. ## Hello Customer Discussions - [What is Hello Customer used for?](https://www.g2.com/discussions/what-is-hello-customer-used-for) - [View Hello Customer pricing details and edition comparison](https://www.g2.com/products/hello-customer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+18%3A37%3A38+-0500&secure%5Bsession_id%5D=4e420aab-08aa-415d-9fcf-135dd5b48c4f&secure%5Btoken%5D=d9f0dcbba25f158a3a4ab7b165e0b6fbfd7d354fb30d6e7897fbeb28295e548d&format=llm_user) ## Hello Customer Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Hello Customer Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,652 reviews)