---
title: Knowledge Force Platform Reviews
meta_title: 'Knowledge Force Platform Reviews 2026: Details, Pricing, & Features |
  G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Knowledge Force Platform works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Knowledge Force Platform Reviews
**Vendor:** Market Force Information  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)
## About Knowledge Force Platform
Market Force Information® has pioneered the customer experience (CX) industry with a suite of solutions (mystery shopping, customer/employee surveys, social media management, auditing, etc) that capture multiple on-site data streams with the KnowledgeForce Platform to help brands make smarter, more impactful business decisions. Their integrated solution model both evaluates experiences and identifies locations as well as actions to improve performance and grow revenue. Market Force delivers a full array of services to create a performance-based culture to help organizations reach their true potential. Through their comprehensive approach, they help our customers engage employees to deliver outstanding experiences consistently over time to build customer loyalty while growing sales and profits. All services seamlessly integrate into the KnowledgeForce Platform, a revolutionary global reporting platform that is modular, extensible, configurable, and built to scale. The KnowledgeForce Platform uses the latest in big data technologies to combine performance information from multiple sources to feed predictive analytics.






- [View Knowledge Force Platform pricing details and edition comparison](https://www.g2.com/products/knowledge-force-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-21+11%3A45%3A17+-0500&secure%5Bsession_id%5D=824dc484-e693-4ebf-ad60-dfa9e12a7194&secure%5Btoken%5D=afd2790d6392b1d900ad81d2e704f6ec55fbbd92c543e8e8665dcdc208ff33c7&format=llm_user)

## Knowledge Force Platform Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

## Top Knowledge Force Platform Alternatives
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,972 reviews)
  - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,021 reviews)
  - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)