---
title: Ipiphany Reviews
meta_title: 'Ipiphany Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Ipiphany works for a business like yours.
date_modified: '2026-06-22'
parent_category:
  name: Analytics Tools & Software
  url: https://www.g2.com/categories/analytics-tools-software
---


# Ipiphany Reviews
**Vendor:** Ipiphany  
**Category:** [Text Analysis Software](https://www.g2.com/categories/text-analysis)
## About Ipiphany
Ipiphany by Touchpoint Group is a New Zealand–based AI feedback analytics platform that helps organisations understand why customers feel the way they do. Touchpoint Group has over 20 years of experience in enterprise CX and analytics, serving banks, insurers, telcos, and utilities across New Zealand, Australia, the UK, and North America. Ipiphany automatically analyses millions of customer comments from surveys, app reviews, complaints, and other feedback sources. It uses natural-language processing (NLP) and machine-learning models to identify themes, detect sentiment, and rank the root causes behind satisfaction, churn, and app ratings. Teams use Ipiphany to replace manual tagging with instant, explainable insights. The platform highlights key drivers of CX issues, connects every result to verbatim evidence, and allows users to ask questions in plain English - saving weeks of analysis time and helping teams focus on action, not data wrangling.






- [View Ipiphany pricing details and edition comparison](https://www.g2.com/products/ipiphany/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A42%3A52+-0500&secure%5Bsession_id%5D=f2ff1ded-a578-479f-8c89-aff1f49eb282&secure%5Btoken%5D=f23ed42b96b04319388f063d9940b3e4269b36ef106f2ff1a3f6f1302f49a281&format=llm_user)

## Ipiphany Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Setup**
- Integration
- Maintenance
- No-Code
- Third-Party Integrations

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Data**
- Security
- Data Visualization
- Real-Time Data
- Visual Analytics

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Analysis**
- Automation
- Named entity recognition
- Keyphrase Extraction
- Topic Analysis
- Sentiment Analysis
- Language Identification
- Syntax/Part of Speech Parsing
- Multi-Language
- Trend Analysis
- Text Analysis
- Qualitative Comparative Analysis
- Statistical Analysis
- User Research Analysis
- Ad hoc Analysis
- Quantitative Analysis

**Customization**
- Pre-Built Parameterization
- Custom Extension

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Monitoring
- Activity Tracking
- Data Collection
- Access Controls/Permissions
- Predictive Analytics
- Computer Assisted Coding
- Activity Dashboard
- Real-Time Analytics
- AI Copilot
- Reporting & Statistics
- Data Import/Export
- Mixed Methods Research
- Website Analytics
- Multimedia Support
- Media Analytics
- Categorization/Grouping
- Data Storage Management
- Feedback Management
- Tagging
- Collaboration Tools
- Single Sign On
- Drag & Drop
- Annotations
- Customizable Branding
- Data Coding
- Multiple Data Sources
- API
- Search/Filter
- Customizable Reports

## Top Ipiphany Alternatives
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