# Best Feedback Analytics Software - Page 10

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

- Centralize customer feedback collected from multiple sources and channels
- Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
- Provide dashboards and visualizations for text data
- Integrate with review sites, survey tools, or help desks through which users can source customer feedback




  
## How Many Feedback Analytics Software Products Does G2 Track?
**Total Products under this Category:** 230

### Category Stats (May 2026)
- **Average Rating**: 4.6/5 (↑0.01 vs Apr 2026)
- **New Reviews This Quarter**: 212
- **Buyer Segments**: Small-Business 42% │ Mid-Market 36% │ Enterprise 23%
- **Top Trending Product**: eTrusted (+0.375)
*Last updated: May 18, 2026*

  
## How Does G2 Rank Feedback Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 43,900+ Authentic Reviews
- 230+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which Feedback Analytics Software Is Best for Your Use Case?

- **Leader:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
- **Highest Performer:** [Resonate CX](https://www.g2.com/products/resonate-cx/reviews)
- **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews)
- **Top Trending:** [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews)
- **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)

  
---

**Sponsored**

### Enterpret

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bdisplayable_resource_id%5D=2506&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1179872&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%2Ff%2Fall-in-one&secure%5Btoken%5D=b33083c363fcaefc31e950817b8de39ca78c4605f83aa623110a4e02ae870147&secure%5Burl%5D=https%3A%2F%2Fwww.enterpret.com%3Futm_source%3DG2%26utm_medium%3DPPC%26utm_campaign%3DG2_PPC_FeedbackAnalytics&secure%5Burl_type%5D=custom_url)

---

  ## What Are the Top-Rated Feedback Analytics Software Products in 2026?
### 1. [WorkStep](https://www.g2.com/products/workstep/reviews)
  WorkStep, a Learning Pool company, reimagines employee engagement for the frontline by shifting from measurement to action. Instead of simply surfacing issues, WorkStep delivers intelligent, hyper-personalized insights and coaching to help leaders actively shape the employee experience. Through automated surveys, predictive analytics, and real-time communications tools leaders gain the tools they need to anticipate challenges before they escalate and respond with meaningful solutions. HR and Operations come together through hyper-personalized insights that help leaders at every level reduce turnover, increase productivity, and provide safer, more connected workplaces. The result? Engagement that not only informs but transforms business performance.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 24
**How Do G2 Users Rate WorkStep?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10)

**Who Is the Company Behind WorkStep?**

- **Seller:** [WorkStep](https://www.g2.com/sellers/workstep)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, CA
- **Twitter:** @workstepinc (249 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18124345/ (50 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Logistics and Supply Chain
  - **Company Size:** 54% Mid-Market, 33% Enterprise


### 2. [Worthix](https://www.g2.com/products/worthix/reviews)
  Worthix is the first and only conversation-based AI technology tool for customer decision intelligence that powers one-on-one conversations with customers, in any language and at any scale, to identify the exact reason behind a purchase decision. Unlike other intelligence companies that use lengthy, outdated survey methodologies, the Worthix platform uses conversations to empathetically connect with customers one-on-one and adapt to focus on what they care most about as the dialogue progresses. By prioritizing the customer voice, Worthix quickly uncovers the non-intuitive drivers behind what makes a purchase decision “worth it” to customers. Worthix then delivers rich, actionable customer insights that enable brands to rank their top investment priorities and provide a universally positive experience to customers in any location around the world.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1

**Who Is the Company Behind Worthix?**

- **Seller:** [Worthix Corp](https://www.g2.com/sellers/worthix-corp)
- **Year Founded:** 2015
- **HQ Location:** Atlanta, US
- **Twitter:** @worthix (2,298 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/worthix/ (23 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Enterprise


### 3. [Xebo.ai](https://www.g2.com/products/xebo-ai/reviews)
  Experience a new era in AI-Powered Management with XEBO.Ai (Survey2Connect). We're dedicated to reshaping customer engagement, harnessing AI's power for a holistic experience. Embrace innovation, dive into growth! XEBO.Ai’s award-winning Experience Management platform is a market leader in helping business listen, analyze, and take informed decisions. With our belief in turning data into action, we help businesses collect feedback from all channels to drive tremendous business success. We have helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With our innovative solutions such as video feedback, AI-powered survey and analysis, businesses get access to micro insights, thus elevating the experiences customers have.



**Who Is the Company Behind Xebo.ai?**

- **Seller:** [Survey2Connect](https://www.g2.com/sellers/survey2connect)
- **Year Founded:** 2017
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @Survey2C (146 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xebo/ (97 employees on LinkedIn®)



### 4. [YOMO](https://www.g2.com/products/yomo/reviews)
  YOMO is an innovative AI-driven SaaS platform engineered to revolutionize the way businesses interact with and benefit from their meetings. It stands out as a comprehensive solution for enhancing meeting productivity and decision-making in the SaaS and startup sectors. At its core, YOMO offers seamless integration with popular meeting platforms like Google Meet, enabling businesses to record, transcribe, and analyze their meetings with unprecedented efficiency. Utilizing advanced AI technology, YOMO not only provides accurate and automated transcriptions but also generates intelligent summaries tailored to specific organizational needs. The platform's standout feature, ASKYOMO, functions like an organizational ChatGPT, allowing users to query past meeting data for instant insights, making it a groundbreaking tool for information retrieval and knowledge management. Moreover, YOMO facilitates better document management by allowing users to store, manage, and share meeting transcripts and insights through an intuitive document hub. The Clips feature further enhances its utility by enabling users to extract and share key video segments directly from transcripts, ensuring critical meeting moments are easily accessible and communicable. YOMO is more than just a meeting tool; it's a strategic asset for any business looking to capitalize on the wealth of information generated in meetings. By turning conversations into actionable insights, YOMO empowers SMBs and startups to streamline their decision-making processes and boost overall productivity.



**Who Is the Company Behind YOMO?**

- **Seller:** [ScreamX](https://www.g2.com/sellers/screamx)
- **Year Founded:** 2023
- **HQ Location:** Delaware, US
- **LinkedIn® Page:** https://www.linkedin.com/company/yomoai/ (2 employees on LinkedIn®)



### 5. [Zence Feedback Management](https://www.g2.com/products/zence-feedback-management/reviews)
  AI-Powered Feedback Management System Capture real-time customer feedback, analyze sentiments, and enhance customer experience with automated feedback collection and analytics Key Modules 1. NPS (Net Promoter Score) Detractor Management • Capture real-time NPS and analyze customer sentiment using AI • Auto-trigger tickets for swift issue resolution • Enable personalized outreach to strengthen relationships • Use trend analysis to eliminate recurring issues Sentiment Analysis • Categorize feedback as positive, neutral, or negative using AI • Detect emotions, intent, and urgency for proactive action • Resolve issues swiftly with data-driven insights Google Reviews • Guide customers to Google review pages post-feedback • Redirect them to your website’s ticket page for additional assistance 2. CSAT (Customer Satisfaction Score) Customer Data Insights • Use CDP insights to create personalized, context-driven questions • Detect CSAT ratings below 4 to identify and resolve recurring issues • Follow up with low scorers for actionable insights Automation & Optimization • Automate repetitive tasks to boost agent productivity • Trigger surveys after positive interactions for accurate feedback 3. Reviews Customer Insights & Engagement • Collect real-time customer reviews to measure satisfaction • Gain deeper insights into customer sentiment and experiences • Automate review collection for seamless engagement • Leverage feedback for marketing and CX enhancements 4. Surveys & Polls Custom Feedback Collection • Create tailored surveys for in-depth customer insights • Conduct quick polls to gather segment-specific feedback • Analyze trends to refine customer experience strategies Common Features Omnichannel Feedback Collection – Gather insights via Email, SMS, WhatsApp, and Surveys Real-Time Analytics – Monitor sentiment trends with AI-powered reports



**Who Is the Company Behind Zence Feedback Management?**

- **Seller:** [Zence](https://www.g2.com/sellers/zence)
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/zence-unifiedcrm (1 employees on LinkedIn®)




    ## What Is Feedback Analytics Software?
  [Customer Service Software](https://www.g2.com/categories/customer-service)
  ## What Software Categories Are Similar to Feedback Analytics Software?
    - [Survey Software](https://www.g2.com/categories/survey)
    - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)
    - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)
    - [Text Analysis Software](https://www.g2.com/categories/text-analysis)
    - [User Research Tools](https://www.g2.com/categories/user-research)
    - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
    - [Experience Management Software](https://www.g2.com/categories/experience-management)