# Top Free Customer Self-Service Software - Page 6

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 424

### Category Stats (Jul 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** RingCX (+1.3%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month

_Last updated: July 21, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,000+ Authentic Reviews
- 424+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

[
Gallabox
](https://www.g2.com/products/gallabox/reviews)

By [MangoLeap](https://www.g2.com/sellers/mangoleap)

[

4.6/5(169)

](https://www.g2.com/products/gallabox/reviews)

What do users say?

Users consistently praise the ease of use and responsive customer support of Gallabox, highlighting its intuitive interface that simplifies WhatsApp automation for businesses. Many appreciate how it s

Pros and Cons

[
Ease of Use (6)
](https://www.g2.com/products/gallabox/reviews?qs=pros-and-cons)[
Dashboard Issues (2)
](https://www.g2.com/products/gallabox/reviews?qs=pros-and-cons)

[
Vivantio
](https://www.g2.com/products/vivantio/reviews)

By [Vivantio](https://www.g2.com/sellers/vivantio)

[

4.3/5(295)

](https://www.g2.com/products/vivantio/reviews)

What do users say?

Users consistently praise Vivantio for its ease of use and customization capabilities, which allow teams to tailor the platform to their specific needs. The responsive customer support further enhance

Pros and Cons

[
Efficiency (25)
](https://www.g2.com/products/vivantio/reviews?qs=pros-and-cons)[
Improvement Needed (11)
](https://www.g2.com/products/vivantio/reviews?qs=pros-and-cons)

[![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

Sponsored

G2 Advertising

Get 2x conversion than Google Ads with G2 Advertising!

G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.

[
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](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

[
Comm100
](https://www.g2.com/products/comm100-network-corporation-comm100/reviews)

By [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation)

[

4.4/5(54)

](https://www.g2.com/products/comm100-network-corporation-comm100/reviews)

What do users say?

Users consistently praise the user-friendly interface and powerful automation features of Comm100, which streamline customer interactions and enhance support efficiency. Many appreciate the extensive

Pros and Cons

[
Features (9)
](https://www.g2.com/products/comm100-network-corporation-comm100/reviews?qs=pros-and-cons)[
Chatbot Issues (2)
](https://www.g2.com/products/comm100-network-corporation-comm100/reviews?qs=pros-and-cons)

[
Zowie
](https://www.g2.com/products/zowie/reviews)

By [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)

[

4.7/5(73)

](https://www.g2.com/products/zowie/reviews)

What do users say?

Users consistently praise Zowie for its ease of use and flexibility, allowing for quick adjustments and immediate updates to chatbot responses. The intuitive interface and responsive customer support

Pros and Cons

[
Helpful (17)
](https://www.g2.com/products/zowie/reviews?qs=pros-and-cons)[
Limited Features (7)
](https://www.g2.com/products/zowie/reviews?qs=pros-and-cons)

[
Drift
](https://www.g2.com/products/drift/reviews)

By [Salesloft](https://www.g2.com/sellers/salesloft)

[

4.4/5(1,255)

](https://www.g2.com/products/drift/reviews)

What do users say?

Users consistently praise Drift for its ease of use and powerful features that enhance customer engagement and streamline sales processes. The platform's ability to facilitate real-time communication

Pros and Cons

[
Ease of Use (53)
](https://www.g2.com/products/drift/reviews?qs=pros-and-cons)[
Chat Management (10)
](https://www.g2.com/products/drift/reviews?qs=pros-and-cons)

[
Desku.io
](https://www.g2.com/products/desku-io/reviews)

By [Desku.io](https://www.g2.com/sellers/desku-io)

[

4.8/5(31)

](https://www.g2.com/products/desku-io/reviews)

What do users say?

Users consistently praise Desku.io for its ease of use and affordable pricing, making it a practical choice for customer support teams. The platform's AI features and automation capabilities streamlin

Pros and Cons

[
Automation (6)
](https://www.g2.com/products/desku-io/reviews?qs=pros-and-cons)[
Chat Functionality (2)
](https://www.g2.com/products/desku-io/reviews?qs=pros-and-cons)

[
DeepConverse
](https://www.g2.com/products/deepconverse/reviews)

By [DeepConverse](https://www.g2.com/sellers/deepconverse)

[

4.9/5(13)

](https://www.g2.com/products/deepconverse/reviews)

What do users say?

Users consistently praise the platform for its ease of use and intuitive design, which allows for quick setup and effective automation of customer support tasks. Many appreciate the seamless integrati

Pros and Cons

[
Automation (1)
](https://www.g2.com/products/deepconverse/reviews?qs=pros-and-cons)

[
My AskAI
](https://www.g2.com/products/my-askai/reviews)

By [My AskAI](https://www.g2.com/sellers/my-askai)

[

4.5/5(22)

](https://www.g2.com/products/my-askai/reviews)

What do users say?

Users consistently praise the ease of use and speed of setup with My AskAI, highlighting how quickly it integrates into existing workflows and begins delivering accurate responses. The AI's ability to

Pros and Cons

[
Customer Support (6)
](https://www.g2.com/products/my-askai/reviews?qs=pros-and-cons)[
AI Limitations (3)
](https://www.g2.com/products/my-askai/reviews?qs=pros-and-cons)

[
Helpwise
](https://www.g2.com/products/helpwise/reviews)

By [Saas Labs](https://www.g2.com/sellers/saas-labs)

[

4.6/5(181)

](https://www.g2.com/products/helpwise/reviews)

What do users say?

Users consistently praise the user-friendly interface and excellent customer support provided by Helpwise, which makes managing multiple inboxes and team collaboration seamless. Many appreciate how it

Pros and Cons

[
Customer Management (1)
](https://www.g2.com/products/helpwise/reviews?qs=pros-and-cons)

[
Keyspider
](https://www.g2.com/products/keyspider/reviews)

By [Keyspider](https://www.g2.com/sellers/keyspider)

[

4.8/5(22)

](https://www.g2.com/products/keyspider/reviews)

What do users say?

Users consistently praise the ease of use and fast integration of Keyspider, highlighting its ability to deliver relevant search results quickly. The intuitive interface and robust support contribute

Pros and Cons

[
Ease of Use (11)
](https://www.g2.com/products/keyspider/reviews?qs=pros-and-cons)[
Content Improvement (3)
](https://www.g2.com/products/keyspider/reviews?qs=pros-and-cons)

[
YourGPT Chatbot
](https://www.g2.com/products/yourgpt-chatbot/reviews)

By [YourGPT Chatbot](https://www.g2.com/sellers/yourgpt-chatbot)

[

4.7/5(22)

](https://www.g2.com/products/yourgpt-chatbot/reviews)

What do users say?

Users consistently praise the ease of use and powerful features of this chatbot, highlighting its intuitive interface and quick setup process. Many appreciate the responsive customer support and the a

Pros and Cons

[
Ease of Use (10)
](https://www.g2.com/products/yourgpt-chatbot/reviews?qs=pros-and-cons)[
AI Limitations (4)
](https://www.g2.com/products/yourgpt-chatbot/reviews?qs=pros-and-cons)

[
Trengo
](https://www.g2.com/products/trengo/reviews)

By [Trengo](https://www.g2.com/sellers/trengo)

[

4.3/5(246)

](https://www.g2.com/products/trengo/reviews)

What do users say?

Users consistently praise Trengo for its ease of use and efficient communication capabilities, allowing teams to manage all customer interactions in one organized inbox. The platform's strong customer

Pros and Cons

[
Ease of Use (47)
](https://www.g2.com/products/trengo/reviews?qs=pros-and-cons)[
Missing Features (30)
](https://www.g2.com/products/trengo/reviews?qs=pros-and-cons)

[
HelpDocs
](https://www.g2.com/products/helpdocs/reviews)

By [HelpDocs](https://www.g2.com/sellers/helpdocs)

[

4.3/5(18)

](https://www.g2.com/products/helpdocs/reviews)

What do users say?

Users consistently praise the user-friendly interface and responsive support team of HelpDocs, highlighting how easy it is to create and manage documentation. The platform's intuitive design and custo

Pros and Cons

[
Customer Support (1)
](https://www.g2.com/products/helpdocs/reviews?qs=pros-and-cons)[
Dashboard Issues (1)
](https://www.g2.com/products/helpdocs/reviews?qs=pros-and-cons)

[
Replicant
](https://www.g2.com/products/replicant-replicant/reviews)

By [Replicant](https://www.g2.com/sellers/replicant)

[

4.7/5(45)

](https://www.g2.com/products/replicant-replicant/reviews)

What do users say?

Users consistently praise the responsive support and ease of use of Replicant, highlighting how the team is dedicated to understanding their needs and providing tailored solutions. Many appreciate the

Pros and Cons

[
Customer Engagement (2)
](https://www.g2.com/products/replicant-replicant/reviews?qs=pros-and-cons)[
AI Limitations (1)
](https://www.g2.com/products/replicant-replicant/reviews?qs=pros-and-cons)

[
Locobuzz
](https://www.g2.com/products/locobuzz/reviews)

By [Locobuzz Solutions Pvt Ltd](https://www.g2.com/sellers/locobuzz-solutions-pvt-ltd)

[

4.3/5(130)

](https://www.g2.com/products/locobuzz/reviews)

What do users say?

Users consistently praise the user-friendly interface and efficient customer support of Locobuzz, highlighting how it simplifies social media management and enhances engagement tracking. The tool's ab

Pros and Cons

[
Ease of Use (22)
](https://www.g2.com/products/locobuzz/reviews?qs=pros-and-cons)[
Slow Loading (7)
](https://www.g2.com/products/locobuzz/reviews?qs=pros-and-cons)

[![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

Sponsored

G2 Advertising

Get 2x conversion than Google Ads with G2 Advertising!

G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.

[
Learn More
](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

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Spotlight Categories

[Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

[Payment Processing Software](https://www.g2.com/categories/payment-processing)

[Voice Recognition Software](https://www.g2.com/categories/voice-recognition)

[Expense Management Software](https://www.g2.com/categories/expense-management)

[Video Editing Software](https://www.g2.com/categories/video-editing)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)