Two things stand out for us. First, the pricing is genuinely competitive compared to other AI support solutions we evaluated — it made the ROI case easy to justify internally. Second, the team’s adaptability has been a real differentiator: they’re consistently willing to implement features tailored to our specific workflow rather than pushing a rigid, one-size-fits-all product. That kind of responsiveness to client needs is rare at this stage of a product’s maturity. Review collected by and hosted on G2.com.

The analytics could be more detailed — we’d like deeper reporting out of the box rather than having to dig for it. Similarly, documentation around the model itself isn’t very detailed.

That said, whenever we’ve reached out directly with questions, the team responds quickly and walks us through everything thoroughly, so it’s more of a self-serve gap than a support issue. Review collected by and hosted on G2.com.