G2

Ifeoma E.

Operational Supervisor

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/16/2025

"Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"

4/5

What do you like best about Vivantio?

Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations

The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable

Vivantio escalates performance through smooth third party support and smooth monitoring

We find Vivantio support team very helpful and easy to configure

This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Installing Vivantio fails to favor small businesses due to unfair payments plans

The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio helps us address incidents and concerns as they appear, ensuring that high level of assistance is made to users

We escalate our interactions with clients, where all help agents are available and informative

Vivantio helps us track all digital assets and hardware in our company, maintaining accountability and high results

All processes are executed with high level of transparency and professionalism, eliminating any possibilities of errors or confusion Review collected by and hosted on G2.com.