![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Enterprise (\> 1000 emp.)

1/11/2024

"Versatile and robust customer support automation platform"

4/5

What do you like best about DeepConverse?

DeepConverse has been an excellent partner in our Customer Support Automation journey over the last few years. We’ve been able to automate our Returns process to a large degree resulting in significant cost savings. We were one of the first Sunshine Conversations implementations and they did an excellent job supporting this. Being a large global organization operating across multiple locales and supporting hundreds of consumer electronics products, our volume and requirements were quite demanding and DeepConverse rose to the challenge every time. Definitely recommend working with DeepConverse to help with your customer support challenges. Review collected by and hosted on G2.com.

What do you dislike about DeepConverse?

Did not find anything to dislike. If your needs are complex, make sure to work with the DC team. They are quite resourceful and their platform is quite flexible to address many different scenarios. Review collected by and hosted on G2.com.

What problems is DeepConverse solving and how is that benefiting you?

We automated support for common issues. One of the major win was automating Returns Management. Review collected by and hosted on G2.com.

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See what 13 reviewers think of DeepConverse

4.9 out of 5 · Verified reviews from real users

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