Catalyst
Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps businesses achieve sustainable success by aligning each action with your customer’s key objectives, ensuring they achieve their desired outcomes for your product or service. Catalyst unlocks your team’s potential to deliver smarter, faster, and scalable results, paving the way for long-term success. Learn more here!
Average Rating: 4.5/5.0
Total Reviews: 656
How Do G2 Users Rate Catalyst?
- Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
- Predictive Modeling: 7.8/10 (Category avg: 8.0/10)
- Data Enrichment: 8.2/10 (Category avg: 8.7/10)
- Expandability: 8.3/10 (Category avg: 8.6/10)
Who Is the Company Behind Catalyst?
- Seller: Totango
- Company Website:
- Year Founded: 2010
- HQ Location: New York, NY
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LinkedIn® Page: www.linkedin.com
116 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Customer Success Manager, Senior Customer Success Manager
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 75% Medium, 13% Small
What Do G2 Reviewers Say About Catalyst?
AI-generated summary from verified user reviews
Pros
- Users find Catalyst's intuitive interface remarkably easy to use, enhancing customer success management and engagement efficiently.
- Users love the automation features of Catalyst, enhancing efficiency in managing customer interactions and driving retention.
- Users value the proactive customer engagement features of Catalyst, enhancing relationships and driving effective outcomes efficiently.
- Users appreciate the seamless integrations with their tech stack, streamlining operations and enhancing data consistency.
- Users appreciate the intuitive and clean interface of Catalyst, facilitating easy navigation and quick value realization.
Cons
- Users experience a challenging learning curve with Catalyst, especially if unfamiliar with CS platforms, complicating initial use.
- Users face integration issues, especially with Outreach, complicating workflows and limiting effective account management.
- Users are frustrated by the missing features in Catalyst, leading to inefficiencies and complications in workflow management.
- Users find the interface not intuitive, making simple tasks complex and often frustrating during use.
- Users feel that the limited customization options hinder the ability to create tailored dashboards and sync objects effectively.
What Are Recent G2 Reviews of Catalyst?
"Customer Health Monitoring That Simplifies Usage Tracking and Renewals"
Rating: 4.0/5.0 stars
— Jai M.
"Chat and Email-to-File Features Make Workflows Effortless"
Rating: 5.0/5.0 stars
— Kelli W.

