Firstbase Reviews & Product Details

The initial request submission was straightforward, but any positive aspects are completely overshadowed by the severe operational and logistics failures during the actual equipment collection process. Review collected by and hosted on G2.com.

Firstbase has shown a complete disregard for end-user time and basic logistics management. FedEx failed to collect equipment twice on agreed dates, and rather than fixing the issue, support booked an all-day slot without checking my availability, entirely ignoring my explicit window. Expecting someone to wait at home for nine hours for a courier with a history of no-shows is completely unreasonable.

Furthermore, their rigid label policy puts the burden of their logistics limits onto the user. They refuse to arrange standard driver-brought label services like UPS Returns Plus for those without a printer, leaving bulky equipment boxes sitting in my home for over a month due to their inability to manage a simple pickup. Review collected by and hosted on G2.com.

The packaging is solid and gear is protected. Their addiction to shipping boxes, when completely unnecessary, is wild. Review collected by and hosted on G2.com.

This company has zero commitment to the environment, and very little empathy for the recipient when it comes to exchanges. I had an exchange issue on a laptop and had saved the original packaging from the first machine. It was 100% viable. I even asked to NOT receive a new empty box for the return. For some reason thay can't figure out how to verify a box is viable for return and simply issue a label. I travel a ton, so I had to wait for a new empty box and trash the existing. Waste of funds, time and resources. Review collected by and hosted on G2.com.

Firstbase has made managing remote employee equipment incredibly easy. The platform is intuitive, reliable, and has significantly reduced the time we spend onboarding new hires each week. It’s such a relief to offload the heavy lifting to a partner we trust.

Our Customer Onboarding & Success Manager, Paige, has been fantastic to work with. She guided us through implementation step by step and ensured a smooth, successful rollout. She’s always quick to coordinate with the right teams at Firstbase to provide updates on logistics, integrations, pricing, and technical support, making the entire experience painless.

We’ve also had the opportunity to engage with the product team, share feature requests, and review their roadmap. The recent release of advanced filters has been a great enhancement for our workflows, and we’re confident the platform will continue to evolve in ways that support our needs. Review collected by and hosted on G2.com.

One area where we ran into challenges was with the integration for our HRIS, which Firstbase provides through Merge.dev. We entered implementation assuming the integration would work out of the box with our existing processes, but we discovered a limitation in how our HRIS handles new hires versus active employees. New hires aren’t created as employee records until after they complete their onboarding tasks, yet Firstbase relies on those employee records to identify new hires and trigger welcome emails. By the time the record exists, it’s already too late in the workflow for timely equipment delivery.

To be clear, this behavior is an HRIS limitation, not a Firstbase issue. However, we were hoping Firstbase would be more familiar with the nuances of the integration they provide and flag this as a potential challenge during implementation. Ultimately, we built a custom automation using the Firstbase API to deliver the onboarding experience we needed. Review collected by and hosted on G2.com.

The support team is outstanding! They are not only knowledgeable and helpful, but also genuinely kind. Whenever I reach out with questions or concerns, they are persistent in finding solutions and always collaborate with us to resolve any issues that arise. Review collected by and hosted on G2.com.

Since we work remotely, it's understandable that not everything is flawless. The main issue I've noticed is that the status of a device occasionally doesn't reflect its actual state. However, the great part is that I can simply contact support, and they always update it on their end immediately. Review collected by and hosted on G2.com.

The interface is extremely easy to use, making it simple for us to order equipment for users without any hassle. Review collected by and hosted on G2.com.

Shipping times in certain regions may be a bit longer than expected. However, this isn't always the company's fault, as delays can often be caused by issues with the courier service. Review collected by and hosted on G2.com.

We’re still early with Firstbase, but it’s been smooth from the start. They make global IT logistics actually work getting devices to new hires in challenging territories, handling returns and offboarding without the usual headaches. Their team is responsive and feels like a real partner, not just a vendor. Looking forward to scaling with them in Q1. Review collected by and hosted on G2.com.

Nothing major yet. It’s been smooth. We’ll see how they handle higher volume as we ramp, but so far, no real complaints. Review collected by and hosted on G2.com.

I've onboarded Firstbase at two organizations now as an IT Engineer.

Firstbase is the modern IT asset management approach. Everything else is so dated. They're so cutting edge with how they handle this stuff that they don't really have any serious competitors right now.

Firstbase makes the IT asset management and logistics process extremely effortless for IT and HR, and creates an untouchable first impression for new hires. It really makes the IT department look modern and professional. Review collected by and hosted on G2.com.

Their API could use some improvements, but the product team is extremely open to feedback and quick to action useful suggestions. Review collected by and hosted on G2.com.

Firstbase has made device procurement and shipping way easier for our team. I like that I can place an order, track it, and trust the process without having to chase down vendors or shipping details. Their support team is also quick to respond whenever I need help or have a question. Review collected by and hosted on G2.com.

The main challenge is shipping times - they can be a bit inconsistent, which is tough when we’re onboarding someone quickly. I’d also love more detailed reporting around device lifecycle, but overall nothing that breaks the experience. Review collected by and hosted on G2.com.

I like that Firstbase consolidates everything into one platform, replacing multiple vendors and significantly reducing the manual work for our team. It helps us save time instead of manually visiting different sites to obtain the information we need about a device. Their customer support is great too; I don't hesitate to reach out to them, and I know they will respond promptly. I appreciate the syncs with our Sales team, as they are constantly requesting improvements to the Firstbase portal, and changes are implemented based on our feedback. It was easy to set up, and the Firstbase team successfully assisted us in transferring all our equipment information. I would give them 10 because it has made our work easier to manage, especially since we are no longer spending hours erasing/assessing computers and updating our portals. They ensure that everything is updated once a computer is returned. Review collected by and hosted on G2.com.

One area for improvement would be the addition of detailed reporting or customization options. I would like to access the portal, and instead of filtering for the devices we have, I would like a filter that shows the number of devices available per warehouse. Just a quick overview of our current inventory. Review collected by and hosted on G2.com.

I appreciate how Firstbase handles all new hire device logistics automatically from our HRIS and takes care of automatic offboarding and peripheral purchases for offices. I love that in a few clicks, I can order devices to stock the warehouse and send device refreshes to existing employees. Most of our new hires' devices are dispatched without any input or action from my team, which has given us many hours back in our day to devote to other meaningful projects. The initial setup was very easy, and we had a wonderful experience with our Sales and Solutions team, and with our current CSM. Review collected by and hosted on G2.com.

I find it difficult to see active warehouse stock. It would be helpful if the approval page showed how many devices are in stock so I could make better decisions about approving or updating orders. Some of our devices are custom ordered, and there's a long lead time to have the out-of-stock laptop drop shipped, so we try to avoid that by only approving devices that are in stock. Also, the UI for inventory orders can be tricky to navigate. Device spec availability can differ between countries, and I often struggle to find the exact laptop I want to purchase, and if I make a mistake, I have to email Support to cancel the order. Review collected by and hosted on G2.com.