Firstbase Reviews & Product Details

The support team is outstanding! They are not only knowledgeable and helpful, but also genuinely kind. Whenever I reach out with questions or concerns, they are persistent in finding solutions and always collaborate with us to resolve any issues that arise. Review collected by and hosted on G2.com.

Since we work remotely, it's understandable that not everything is flawless. The main issue I've noticed is that the status of a device occasionally doesn't reflect its actual state. However, the great part is that I can simply contact support, and they always update it on their end immediately. Review collected by and hosted on G2.com.

I've onboarded Firstbase at two organizations now as an IT Engineer.

Firstbase is the modern IT asset management approach. Everything else is so dated. They're so cutting edge with how they handle this stuff that they don't really have any serious competitors right now.

Firstbase makes the IT asset management and logistics process extremely effortless for IT and HR, and creates an untouchable first impression for new hires. It really makes the IT department look modern and professional. Review collected by and hosted on G2.com.

Their API could use some improvements, but the product team is extremely open to feedback and quick to action useful suggestions. Review collected by and hosted on G2.com.

Firstbase has truly addressed all of our ongoing asset management concerns. From onboarding and offboarding to asset delivery, inventory tracking, expectation management, and customer support, they have consistently exceeded our expectations. The platform itself feels fresh and modern, with continual improvements that keep it up to date. Customer support is both prompt and thorough. Daniel, Chris, and now Matt have all been outstanding in equipping us with the necessary tools, responding to our questions, and clearly communicating any limitations we might encounter. Review collected by and hosted on G2.com.

As a global company, we would appreciate it if Firstbase could expand its coverage to more countries, since we have employees located in various regions. Because some countries are not currently supported, we have occasionally had to find alternative solutions, such as making local purchases or, in some cases, asking new hires to handle these arrangements themselves. While this situation does not arise often, it has occurred on a few occasions. Review collected by and hosted on G2.com.

Firstbase has simplified our global asset management process into one easy to run location. From updating inventory to newer devices, keeping track of lifecycle of old devices, it's all easy to implement. I use it constantly, and is easy to adjust on the fly as things change in a fast paced company. Review collected by and hosted on G2.com.

Occasionally, deliveries and retrievals of devices can take quite a long time to complete in some Geographies. This makes sense to me and is not uncalled for, as I know that some regions of the world are not as developed as other places in terms of delivery infrastructure. This is a slight annoyance to me, but since this stems from the fact that other people handle deliveries and retrievals for us, the pros FAR outweigh the cons. Review collected by and hosted on G2.com.

They're reliable partners and can be counted on to do the right thing if something does go wrong. Review collected by and hosted on G2.com.

Price can be a little high for hardware and shipping in some countries (Canada, in our case). Even after exchange from USD to CAD the pricing can be quite high. Review collected by and hosted on G2.com.

Logistics for a remote team are a nightmare that can consume a huge amount of time for IT. Firstbase steps in and the nightmare becomes a sweet dream with cotton candy clouds and babbling brooks of lemonade. Machines get to our new employees on time, all the time. When we have to collect a machine, Firstbase sends the whole return kit.

It saves us the equivalent of an FTE every year. I feel like they are an integral part of our IT team. Review collected by and hosted on G2.com.

If you are a 100% remote company (like us) there are no real downsides.

Improvements can always be made in any platform, but all we have to do is speak up and Firstbase responds. Review collected by and hosted on G2.com.

Firstbase has made onboarding, offboarding, and device management remarkably smooth for our distributed team. They handle the full lifecycle — from new hire setups to hardware replacements and warranty repairs — all within a single platform. Offloading the logistics, communication, and tracking of equipment has saved our IT team a tremendous amount of time. Their platform continues to improve, and they’ve been genuinely receptive to feedback and feature requests. Review collected by and hosted on G2.com.

Our only wish is that new roadmap features could arrive sooner — though it’s clear they’re building with quality and customer feedback in mind. Review collected by and hosted on G2.com.

With a Global presence for our remote workers, onboarding/offboarding in IT Asset management and logistics has saved us a significant amount of time and money. End users are receiving the laptops on time. The CSM and Support teams are awesome partners, offering responsiveness, respect, and thoughtfulness to help our company scale even faster. Review collected by and hosted on G2.com.

Not a dislike, but feedback is to have an automated email sent to remind users who have not selected a laptop before their start date. It would be helpful to have a detailed device filter vs labels when searching. Review collected by and hosted on G2.com.

We use Firstbase for onboarding and offboarding company computers, and it really takes away a lot of the stress of purchasing, setting up, maintaining, repairing, and shipping laptops. They are efficient and thorough and follow up with several status communications. If a return is submitted, they reach out to the user to confirm address and machine details and keep us and the user informed of the status. Review collected by and hosted on G2.com.

Sometimes the return process can take longer than necessary. It would be better if they shipped out return boxes the same day. Review collected by and hosted on G2.com.

Their setup process is super quick, and I find the way their OU is organized to be very intuitive. Everything feels straightforward and easy to navigate. They have EXELENT comunication and support. And we use them daily Review collected by and hosted on G2.com.

There isn't much to comment on. I don't have any complaints. Review collected by and hosted on G2.com.