I love our customer success manager, and the entire MessageGears team is fantastic to work with and super helpful. They are incredibly responsive and proactive in helping us to overcome any issues, keeping all of our projects on the rails. I also love that we can create incredibly targeted campaigns that are data-backed. The MG team was very hands-on during migration to ensure everything went smoothly. Review collected by and hosted on G2.com.

The platform can be overly technical and the UI isn't the most intuitive I have used. We have an internal data team to help us support our program, but it would potentially be more difficult for just higher level marketers. Review collected by and hosted on G2.com.

Tool is easy to use and the supporting Account Management and Technical Support teams are top notch. Review collected by and hosted on G2.com.

The technical set up steps are trickier than web based solutions. Review collected by and hosted on G2.com.

The multiple segmentation options, different reports view, easy to use and execution app notifications and pushes in a tight marketing calendar, AI to send the best timing to interact with users, overall easy to implement and integrate with other platforms, among many others Review collected by and hosted on G2.com.

Hard to say, I guess the lack of email capabilities when we started, but now with MessagesGears their platform is much more robust. Review collected by and hosted on G2.com.

I love that it keeps our customer data in our own systems and behind our firewalls. Enhanced security and privacy are huge factors for us. It also allows greater flexibility with that data - we can integrate it with our existing data architecture. The dynamic content and personalization options are also huge benefits for us. Review collected by and hosted on G2.com.

Most of the issues we have aren't necessarily the fault of MessageGears as a platform itself but rather our implementation or the way we've set it up. Having all the connections to internal infrastructure can be a double-edged sword. Review collected by and hosted on G2.com.

That it's a completely different type of ESP. I like how it layers directly on top of our data and allows us to utilize every aspect of it. Whenever we have had any issues the team is extremely fast to respond. Review collected by and hosted on G2.com.

There's a little more SQL involved than I initially expected, I was sold on more of the drag and drop and "for the marketer not developer" type stuff. Review collected by and hosted on G2.com.

MessageGears allows us to provide innovative and customer-centric options to supplement our clients' digital marketing suites. It integrates well with Email Service Platforms and is easy to learn for users of all skill levels. Review collected by and hosted on G2.com.

We have run into some timeout issues related to running complex queries. Review collected by and hosted on G2.com.

I am a big fan of how MessageGears does not require me to upload any data directly to the platform. Review collected by and hosted on G2.com.

There is no testing or staging environment. Review collected by and hosted on G2.com.

The simplicity combined with the power to be able to send the right messages to the right subscribers. Review collected by and hosted on G2.com.

The platform could do a better job of surfacing fine-grained data for analysis. Review collected by and hosted on G2.com.

It provides powerful segmentation capabilities and enables our team to create dynamic and highly personalized pushes and emails Review collected by and hosted on G2.com.

The A/B testing tools feel lacking. We're unable to set up an MVT for triggered campaigns and push notifications Review collected by and hosted on G2.com.

The customer service and team we work with are truly the best. Very attentive, very eager to assist and have been the best part of working with them - from the sales team to the account team. Review collected by and hosted on G2.com.

It's not as much of a dislike and more of an opportunity - the UI is not as 'marketer' friendly as some of the other UIs I've seen. It's very easy for our IT team to get into the tool and use - a little less intuitive for marketers without a lot of technical background. Review collected by and hosted on G2.com.