# Best Customer Communications Management Software for Small Business - Page 2 ## How Many Customer Communications Management Software Products Does G2 Track? **Total Products under this Category:** 228 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Engagelab (+1.82%) - Among all products in this category, Engagelab recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Customer Communications Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 51,900+ Authentic Reviews - 228+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Communications Management Software ![G2 Grid® for Customer Communications Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-communications-management/grids.png?focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=69703&focus%5B%5D=3296&focus%5B%5D=20351&focus%5B%5D=748&focus%5B%5D=144283&focus%5B%5D=10739) Highlighted products: Zoho Desk, Podium, respond.io, Close, Missive, Freshdesk, Wati, and Front. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-communications-management/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=respond-io&focus%5B%5D=close&focus%5B%5D=missive&focus%5B%5D=freshdesk&focus%5B%5D=wati&focus%5B%5D=front&segment=small-business) **Sponsored** ### Pylon Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1886&secure%5Bchosen_at%5D=2026-08-05T16%3A31%3A57Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1886&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=0611dd551fab61decc1bd44d9633572e2729214694fbc31c6dceaeff0b6b3b20&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos) ### [Assembly](https://www.g2.com/products/assemblysoftware/reviews) Create remarkable client experiences. CRM, portal, payments, tasks, contracts & more — with an AI Assistant that works for you. Assembly is the AI-powered platform for professional service firms. It replaces a patchwork of point tools with one place to run client work — so clients get a clean, branded portal for tasks, payments, messages, files, contracts, and forms, and your team runs on a simple CRM with an AI Assistant that knows full client context. The result: faster onboarding, improved retention, and happier clients. Assembly also fits the stack you already use. Embed Calendly, Airtable, and 1,000s of other products, connect Zapier/Make and webhooks, or build Custom Apps with our API so your workflow drives the software, not the other way around. Trusted by 1,000+ businesses serving 1M+ clients. SOC 2 Type II and HIPAA. Start a 14-day trial at assembly.com. **Average Rating:** 4.7/5.0 **Total Reviews:** 322 #### How Do G2 Users Rate Assembly? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 7.6/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.5/10 (Category avg: 8.6/10) - **Inbound Identification:** 7.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Assembly? - **Seller:** [Assembly](https://www.g2.com/sellers/assembly-a15c4322-09e3-4e56-ade0-1ad0a66d9bd1) - **Company Website:** assembly.com - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @copilot 60,010 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0d4ae78d0c147277aa866791f15647a23740868af3ddd870f2b7d4fce263d5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fassemblycom%2F&secure%5Burl_type%5D=linkedin_company_website) 42 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Accounting - **Company Size:** 91% Small, 4% Medium #### What Do G2 Reviewers Say About Assembly? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Assembly exceptional, streamlining client information presentation and management. - Users value the **easy setup** of Assembly, enabling quick implementation and smooth user experiences with minimal effort. - Users praise the **responsive customer support** of Assembly, enhancing their overall experience and satisfaction with the product. - Users highlight the **intuitive design** of Assembly, making client management and onboarding seamless and efficient. - Users value the **seamless integration capabilities** of Assembly, enhancing their workflow and centralizing diverse processes effectively. ##### Cons - Users express a desire for **missing features** , hoping for enhanced integrations and richer text options for improved functionality. - Users find **limited features** in Assembly, wishing for more integration and customization opportunities for enhanced usability. - Users desire more **customization options** for the portal, wishing for full CSS control and theme selections. - Users note the **lack of features** in Assembly, likening it to a 'beta version' needing further development. - Users encounter **integration issues** with Assembly, seeking smoother connections with payment processing and other software. #### What Are Recent G2 Reviews of Assembly? **["Simple CRM That Saved Me Time"](https://www.g2.com/survey_responses/assembly-review-13128705)** **Rating:** 5.0/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/assembly-review-13128705) **["Quick, Seamless Onboarding with Time-Saving Rules, Billing, and Client Communication"](https://www.g2.com/survey_responses/assembly-review-13086271)** **Rating:** 5.0/5.0 stars _— Aminder M._ [Read full review](https://www.g2.com/survey_responses/assembly-review-13086271) #### What Are G2 Users Discussing About Assembly? - [What is the purpose and features of a portal?](https://www.g2.com/discussions/what-is-the-purpose-and-features-of-a-portal) - [What are the functions of a portal?](https://www.g2.com/discussions/what-are-the-functions-of-a-portal) - 1 upvote - [What are the features of customer portal?](https://www.g2.com/discussions/portal-what-are-the-features-of-customer-portal) - 1 upvote - [What are the features of a portal?](https://www.g2.com/discussions/what-are-the-features-of-a-portal) ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 #### How Do G2 Users Rate Hiver in Gmail? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.0/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 7.9/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Hiver in Gmail? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small, 27% Medium #### What Do G2 Reviewers Say About Hiver in Gmail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. ##### Cons - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)** **Rating:** 5.0/5.0 stars _— Ronak S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) **["Connecting Company Inboxes without the Hassle"](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853769)** **Rating:** 4.5/5.0 stars _— Hunter S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853769) ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 #### How Do G2 Users Rate HelpCrunch? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 9.3/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind HelpCrunch? - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom 334 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aebc5e3398081e213240c2e4cdcaf544259de0d31f77d3f268c72801962e49c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4846760%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small, 15% Medium #### What Do G2 Reviewers Say About HelpCrunch? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. - Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. - Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. - Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. - Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. ##### Cons - Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. - Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. - Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. - Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. - Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. #### What Are Recent G2 Reviews of HelpCrunch? **["Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"](https://www.g2.com/survey_responses/helpcrunch-review-12151003)** **Rating:** 5.0/5.0 stars _— Tornado D._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) **["Affordable and Feature-Rich Chat Solution"](https://www.g2.com/survey_responses/helpcrunch-review-12883421)** **Rating:** 5.0/5.0 stars _— Konstantin M._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) ### [Pylon](https://www.g2.com/products/pylon-pylon/reviews) Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. **Average Rating:** 4.7/5.0 **Total Reviews:** 111 #### How Do G2 Users Rate Pylon? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.6/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Pylon? - **Seller:** [Pylon](https://www.g2.com/sellers/pylon) - **Company Website:** www.usepylon.com - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9234e9ffb8c7308b6165ccf7ff8eca30cff8d3756a31a709e9235207a9a3f6b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusepylon%2F&secure%5Burl_type%5D=linkedin_company_website) 153 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Head of Customer Success, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Small, 20% Medium #### What Do G2 Reviewers Say About Pylon? _AI-generated summary from verified user reviews_ ##### Pros - Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design. - Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support. - Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards. - Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly. - Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack. ##### Cons - Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support. - Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability. - Users find **email issues** concerning, as support ticket management and email threading need significant improvements. - Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience. - Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform. #### What Are Recent G2 Reviews of Pylon? **["Efficient and Comprehensive B2B Support with Pylon"](https://www.g2.com/survey_responses/pylon-review-10189372)** **Rating:** 5.0/5.0 stars _— Jay D._ [Read full review](https://www.g2.com/survey_responses/pylon-review-10189372) **["Consolidates Customer Context Across Channels with Fast, Responsive Support"](https://www.g2.com/survey_responses/pylon-review-12725447)** **Rating:** 4.5/5.0 stars _— Gail D._ [Read full review](https://www.g2.com/survey_responses/pylon-review-12725447) ### [Moxo](https://www.g2.com/products/moxo-g2/reviews) Moxo is the AI orchestration platform built for business operations teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The old way relies on scattered emails and manual follow-ups; the Moxo way keeps every step clear, connected, and accountable. We put human actions and decisions at the center of workflows, while AI and automation clear the manual work behind the scenes. By connecting people, systems, and AI, Moxo drives the right actions, from the right people, at the right time —whether it’s client onboarding, multi-party approvals, or ongoing account management. Business teams can eliminate bottlenecks, reduce drop-offs, and keep critical milestones moving forward. Trusted by leading global enterprises across financial services, consulting, legal, and healthcare, Moxo is the smarter way to orchestrate mission-critical workflows with confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 192 #### How Do G2 Users Rate Moxo? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.8/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Moxo? - **Seller:** [Moxo](https://www.g2.com/sellers/moxo) - **Company Website:** www.moxo.com - **Year Founded:** 2012 - **HQ Location:** Cupertino, CA - **Twitter:** @PoweredByMoxo 10,432 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52742f16dccb2faf7d4eb194be1087919e26ff6257215f30a9774a4e637961a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2858507%2F&secure%5Burl_type%5D=linkedin_company_website) 218 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 80% Small, 18% Medium #### What Do G2 Reviewers Say About Moxo? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Moxo, appreciating its user-friendly interface and seamless integration with other systems. - Users commend Moxo's **exceptional customer support** , highlighting their willingness to assist and enhance the user experience. - Users appreciate the **effective team collaboration** in Moxo, seamlessly coordinating tasks and enhancing communication. - Users commend Moxo for its **responsive support** , ensuring a seamless experience and valuable assistance when needed. - Users find Moxo's **communication features** invaluable for streamlining client interactions and enhancing collaboration. ##### Cons - Users find that **missing features** like client portal simulation and enhanced notification controls limit Moxo's functionality. - Users feel Moxo lacks **key features** , like client portal simulation and better notification control, impacting usability. - Users find Moxo **lacking essential features** like client portal simulation and advanced calendar integrations, affecting usability. - Users find **limited customization** in Moxo, lacking features like client portal simulation and advanced notification controls. - Users find **integration issues** with Moxo, particularly in calendar syncing and automation, affecting overall usability. #### What Are Recent G2 Reviews of Moxo? **["Mass Inbound’s Review of Moxo"](https://www.g2.com/survey_responses/moxo-review-11776761)** **Rating:** 5.0/5.0 stars _— Dillon L._ [Read full review](https://www.g2.com/survey_responses/moxo-review-11776761) **["Productivity enhancer and time saver!"](https://www.g2.com/survey_responses/moxo-review-11687484)** **Rating:** 5.0/5.0 stars _— Matt H._ [Read full review](https://www.g2.com/survey_responses/moxo-review-11687484) #### What Are G2 Users Discussing About Moxo? - [What does Moxtra do?](https://www.g2.com/discussions/what-does-moxtra-do) - [What is the use of Moxtra?](https://www.g2.com/discussions/what-is-the-use-of-moxtra) - [Is Moxtra open source?](https://www.g2.com/discussions/is-moxtra-open-source) - [Is Moxtra the same as zoom?](https://www.g2.com/discussions/is-moxtra-the-same-as-zoom) ### [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. **Average Rating:** 4.8/5.0 **Total Reviews:** 201 #### How Do G2 Users Rate Edge? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 9.3/10 (Category avg: 8.6/10) - **Inbound Identification:** 9.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Edge? - **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Year Founded:** 2019 - **HQ Location:** Elk Grove, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c33c3162ee62bf5061182cedb7f8f5243015d8f4372bf6124d6d70fe69cc54c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feyerate%2F&secure%5Burl_type%5D=linkedin_company_website) 65 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Budtender, General Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 65% Small, 29% Medium #### What Do G2 Reviewers Say About Edge? _AI-generated summary from verified user reviews_ ##### Pros - Users find **employee competitions and support** incredibly helpful for motivation and staying informed about sales performance. - Users praise the **quick and efficient customer support** from Edge, highlighting impressive assistance from team members like Timber and Jaslyn. - Users find Edge to be **very easy to use** , appreciating its simplicity and effective customer support. - Users love the **ease of use and outstanding employee review boosts** with Edge, enhancing engagement and service quality. - Users value the **navigation ease** of Edge, complemented by responsive and helpful customer support. ##### Cons - Users find **poor customer support** frustrating, experiencing delays and complications in resolving login and password issues. - Users experience **delays** with deposits and transfers, making the overall process frustrating and time-consuming. - Users find the **learning curve challenging** as initial setup and features can be confusing and complicated. - Users find **missing features** like limited rollover balances and non-transferable reviews to be frustrating with Edge. - Users face challenges with **review management** , requiring support for corrections and clarity in the review process. #### What Are Recent G2 Reviews of Edge? **["A Great Asset for Resolving Client Issues and Boosting Google Ratings"](https://www.g2.com/survey_responses/edge-review-12884201)** **Rating:** 5.0/5.0 stars _— Darryl L._ [Read full review](https://www.g2.com/survey_responses/edge-review-12884201) **["Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost"](https://www.g2.com/survey_responses/edge-review-13024000)** **Rating:** 5.0/5.0 stars _— Jared H._ [Read full review](https://www.g2.com/survey_responses/edge-review-13024000) #### What Are G2 Users Discussing About Edge? - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment ### [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 408 #### How Do G2 Users Rate Salesmsg? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.7/10 (Category avg: 8.6/10) - **Inbound Identification:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Salesmsg? - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg 148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Salesmsg? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication. - Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much. - Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes. - Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency. - Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues. ##### Cons - Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability. - Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience. - Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability. - Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts. - Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)** **Rating:** 4.0/5.0 stars _— Hannah G._ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) **["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### [Glassix](https://www.g2.com/products/glassix/reviews) Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 #### How Do G2 Users Rate Glassix? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 9.3/10 (Category avg: 8.6/10) - **Inbound Identification:** 9.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Glassix? - **Seller:** [Glassix](https://www.g2.com/sellers/glassix) - **Year Founded:** 2015 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=769392b391ccb3bf6c1479df75bc5b1c24834a8095cf5532aecec0ef25b0ec3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fglassix%2F&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Real Estate - **Company Size:** 67% Small, 30% Medium #### What Do G2 Reviewers Say About Glassix? _AI-generated summary from verified user reviews_ ##### Pros - Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complications with data. - Users find Glassix to be **simple and easy to use** , avoiding unnecessary complications with data management. - Users appreciate the **intuitive design** of Glassix, finding it simple and easy to understand without confusion. - Users appreciate the **simplicity and ease of understanding** of Glassix, avoiding complications with data management. - Users value the **simple and easy-to-understand** nature of Glassix, making it accessible and user-friendly. ##### Cons - Users find a **lack of integrations** with Glassix, limiting its functionality and making it feel incomplete. - Users feel that Glassix has **limited features** , lacking completeness as a standalone program. - Users feel that Glassix lacks **complete features** , making it feel insufficient for comprehensive program needs. #### What Are Recent G2 Reviews of Glassix? **["Restructuring School Communication"](https://www.g2.com/survey_responses/glassix-review-9468016)** **Rating:** 5.0/5.0 stars _— Reem O._ [Read full review](https://www.g2.com/survey_responses/glassix-review-9468016) **["We get more done with Glassix AI"](https://www.g2.com/survey_responses/glassix-review-9744629)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/glassix-review-9744629) ### [RingCX](https://www.g2.com/products/ringcx/reviews) RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable. **Average Rating:** 4.5/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate RingCX? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Personalization:** 6.7/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind RingCX? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 46% Small, 40% Medium #### What Do G2 Reviewers Say About RingCX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **streamlined interface** of RingCX, finding it easy to navigate and enhancing overall workflow. - Users love the **user-friendly interface** and seamless integration of RingCX, enhancing their communication experience. - Users highlight the **great customer support** of RingCX, ensuring a smooth experience and effective problem resolution. - Users commend the **easy setup** of RingCX, making implementation and customization straightforward for everyone. - Users praise the **easy implementation** of RingCX, appreciating its time-saving features and supportive documentation. ##### Cons - Users face **call issues** with difficulty retrieving past calls and frustrating 911 location confirmations each login. - Users often face **difficulties with call searching** and toggling between RingCX and mobile, impacting usability. - Users find **limited features** in RingCX, feeling less flexibility in customization compared to legacy CCaaS platforms. - Users note the **missing features** in RingCX, especially in advanced capabilities and integrations with specific tools. - Users experience **slow customer support** response times, leading to frustration during urgent communication issues with RingCX. #### What Are Recent G2 Reviews of RingCX? **["RingCX Changed How I Prepare Before Answering Calls"](https://www.g2.com/survey_responses/ringcx-review-13167170)** **Rating:** 5.0/5.0 stars _— Aashu J._ [Read full review](https://www.g2.com/survey_responses/ringcx-review-13167170) **["All-in-One Contact Center Platform with Strong Omnichannel Routing"](https://www.g2.com/survey_responses/ringcx-review-13196673)** **Rating:** 4.5/5.0 stars _— Cyprian A._ [Read full review](https://www.g2.com/survey_responses/ringcx-review-13196673) ### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 332 #### How Do G2 Users Rate Kapture CX? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.7/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Kapture CX? - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX 142 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website) 647 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Medium, 29% Small #### What Do G2 Reviewers Say About Kapture CX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. ##### Cons - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **["A smart CX platform that drives better customer-centric decisions."](https://www.g2.com/survey_responses/kapture-cx-review-13174286)** **Rating:** 4.5/5.0 stars _— Daniel E._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13174286) **["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)** **Rating:** 4.5/5.0 stars _— Subhash M._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578) #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### [Chekkit](https://www.g2.com/products/chekkit/reviews) Chekkit is an all-in-one platform that helps local businesses grow faster with less effort. It combines AI-powered messaging and automation with the tools teams use every day—review management, business text messaging, groupchat, a centralized inbox, textable landline, customer surveys, competitive benchmarking, and more—so you can boost engagement, convert more leads, and outperform the competition from one place. **Average Rating:** 4.9/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Chekkit? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 8.9/10 (Category avg: 8.6/10) - **Inbound Identification:** 9.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Chekkit? - **Seller:** [Chekkit](https://www.g2.com/sellers/chekkit) - **Year Founded:** 2016 - **HQ Location:** Winnipeg - **Twitter:** @getchekkit 204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8e0b24030f8e58bc13b955814d3915b276c7c25c37b56a5340a9206cf1e6723&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18233108%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Manager - **Top Industries:** Retail, Luxury Goods & Jewelry - **Company Size:** 90% Small, 10% Medium #### What Do G2 Reviewers Say About Chekkit? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **AI integration** of Chekkit, enhancing their websites with innovative chatbot features uncommon in their industry. - Users value the **innovative AI technology** of Chekkit, enhancing customer interaction with a unique chatbot feature. - Users appreciate the **innovative chatbot integration** that sets Chekkit apart in their industry. - Users value the **integration capabilities** of Chekkit, allowing for unique features like chatbots on their websites. ##### Cons - Users find the **limited communication options** of Chekkit frustrating, as responses can only be made via text. - Users find that the **limited text-only response options** hinder effective communication with guests. - Users find the **limited response options** of Chekkit challenging, as communication is restricted to text only. - Users are frustrated by the **poor chat functionality** , as responses to guests are limited to text only. #### What Are Recent G2 Reviews of Chekkit? **["Chekkit: Affordable, Feature-Rich Messaging Hub with Excellent AI Proofing"](https://www.g2.com/survey_responses/chekkit-review-12967845)** **Rating:** 5.0/5.0 stars _— Simon F._ [Read full review](https://www.g2.com/survey_responses/chekkit-review-12967845) **["Innovative Chatbot Integration Sets Us Apart"](https://www.g2.com/survey_responses/chekkit-review-12086041)** **Rating:** 4.0/5.0 stars _— Daryn M._ [Read full review](https://www.g2.com/survey_responses/chekkit-review-12086041) #### What Are G2 Users Discussing About Chekkit? - [What is Chekkit used for?](https://www.g2.com/discussions/what-is-chekkit-used-for) ### [Thena](https://www.g2.com/products/thena/reviews) Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly. **Average Rating:** 4.9/5.0 **Total Reviews:** 65 #### How Do G2 Users Rate Thena? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Personalization:** 9.3/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 10.0/10 (Category avg: 8.6/10) - **Inbound Identification:** 9.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind Thena? - **Seller:** [Thena](https://www.g2.com/sellers/thena) - **Year Founded:** 2022 - **HQ Location:** Palo Alto , California - **Twitter:** @thenaplatform 540 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1372715ed2048c40fbc3eaab608cddec90736be10ac0b216a1a6fa60ef4cf30d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthena-platform&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Small, 38% Medium #### What Do G2 Reviewers Say About Thena? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Thena for its **efficient case management** , enhancing customer interactions and streamlining support processes. - Users appreciate the **efficiency** of Thena for managing customer interactions and improving communication between departments. - Users find Thena's **intuitive ticket management** enhances communication and streamlines customer support across departments. - Users value **customer satisfaction** achieved through Thena's efficient management and streamlined support processes. - Users appreciate the **seamless integrations** of Thena with Slack, enhancing customer support and agile workflows significantly. ##### Cons - Users notice the **limited platform support** of Thena, as it doesn't cater to all messaging services effectively. - Users find **limited platform support** with Thena, making it challenging for those using other communication tools. - Users find Thena's **limited platform support** an issue, especially if they use platforms like Discord or WhatsApp. - Users note **limited platform support** , making Thena less suitable for those using alternative communication tools. - Users experience **poor customer support** , finding it difficult to access assistance for their queries and concerns. #### What Are Recent G2 Reviews of Thena? **["Smooth"](https://www.g2.com/survey_responses/thena-review-10020456)** **Rating:** 5.0/5.0 stars _— Matthew B._ [Read full review](https://www.g2.com/survey_responses/thena-review-10020456) **["Thena helped us Tame Wild-Wild-West Slack Support"](https://www.g2.com/survey_responses/thena-review-10569376)** **Rating:** 5.0/5.0 stars _— Daniel S._ [Read full review](https://www.g2.com/survey_responses/thena-review-10569376) ### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 477 #### How Do G2 Users Rate ServiceNow Customer Service Management? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 10.0/10 (Category avg: 8.6/10) - **Inbound Identification:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind ServiceNow Customer Service Management? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Senior Software Engineer, Associate Consultant - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 45% Large, 28% Medium #### What Do G2 Reviewers Say About ServiceNow Customer Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows. - Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution. - Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly. - Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness. - Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity. ##### Cons - Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training. - Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity. - Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding. - Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)** **Rating:** 5.0/5.0 stars _— David C._ [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) **["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)** **Rating:** 4.0/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596) #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### [Atlas Support](https://www.g2.com/products/atlas-support/reviews) Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬 Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬 Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes. **Average Rating:** 4.9/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate Atlas Support? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Personalization:** 8.7/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 9.6/10 (Category avg: 8.6/10) - **Inbound Identification:** 9.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Atlas Support? - **Seller:** [Atlas Support Inc](https://www.g2.com/sellers/atlas-support-inc) - **Year Founded:** 2021 - **HQ Location:** Pleasanton, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a0d25769830f7f662c3dc671f7e16ec4bc551ad739324df9894f2e37f79f5ae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlas-support-inc&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Financial Services - **Company Size:** 87% Small, 13% Medium #### What Do G2 Reviewers Say About Atlas Support? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **helpful support team** of Atlas Support for their responsiveness and tailored solutions, enhancing user experience. - Users praise the **fast and responsive support team** of Atlas Support, ensuring a smooth and effective experience. - Users praise the **ease of use** of Atlas Support, finding it intuitive and supportive for seamless customer interactions. - Users value the **customizability** of Atlas Support, enabling tailored solutions that meet specific organizational needs. - Users love the **intuitive interface** of Atlas Support, which simplifies navigation and enhances the overall user experience. ##### Cons - Users suggest that improved **reporting capabilities** would enhance Atlas Support by offering deeper insights and custom analytics. - Users find the **difficult implementation** process challenging initially, but successful setup leads to positive experiences. - Users experience some **integration issues** with Atlas Support, requiring assistance during setup but overall enjoying the results. - Users dislike the **ticketing issues** where Atlas creates new tickets for email replies, though it's not a major problem. - Users find the **automatic ticket creation from email replies** inconvenient, though it’s not a major issue. #### What Are Recent G2 Reviews of Atlas Support? **["Efficient, User-Friendly, and Backed by a Great Support Team"](https://www.g2.com/survey_responses/atlas-support-review-10860948)** **Rating:** 4.0/5.0 stars _— Damian T._ [Read full review](https://www.g2.com/survey_responses/atlas-support-review-10860948) **["A Game-Changer for Our Team!"](https://www.g2.com/survey_responses/atlas-support-review-10580532)** **Rating:** 5.0/5.0 stars _— Eurish N._ [Read full review](https://www.g2.com/survey_responses/atlas-support-review-10580532) ### [Bevatel](https://www.g2.com/products/bevatel/reviews) Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 #### How Do G2 Users Rate Bevatel? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 10.0/10 (Category avg: 8.6/10) - **Communications Strategy Development:** 10.0/10 (Category avg: 8.6/10) - **Inbound Identification:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Bevatel? - **Seller:** [Bevatel Account](https://www.g2.com/sellers/bevatel-account) - **Company Website:** www.bevatel.com - **HQ Location:** Riyadh - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a3ba21457721c04ab27eb35c08d54e9a023b0c997229606213f81a6c3047cfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbevatelsa%2F&secure%5Burl_type%5D=linkedin_company_website) 189 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 37% Small, 11% Medium #### What Do G2 Reviewers Say About Bevatel? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Bevatel's **ease of use** , enjoying its clear interface and efficient customer communication management. - Users value Bevatel's **exceptional support and communication** , enhancing operational efficiency and user satisfaction across their services. - Users praise Bevatel for its **exceptional customer support** and efficient communication solutions, enhancing overall operational effectiveness. - Users highlight the **easy setup** of Bevatel, noting its straightforward and stress-free installation process. - Users appreciate the **easy setup** of Bevatel, ensuring a smooth transition and efficient communication from the start. ##### Cons - Users report **integration issues** with Bevatel, resulting in complications and delays in functionality and record management. - Users experience **call issues** with Bevatel, including slow transfers, integration problems, and stability concerns during long calls. - Users express a need for more **clarity** regarding the system and services to enhance their overall experience. - Users experience **connectivity issues** with Bevatel, affecting call stability and configuration with local service providers. - Users find **limited access** to messaging features, suggesting the need for improved provider integration and user interface. #### What Are Recent G2 Reviews of Bevatel? **["Streamlined Customer Communication and Efficient Reporting"](https://www.g2.com/survey_responses/bevatel-review-12865523)** **Rating:** 5.0/5.0 stars _— اسراء ._ [Read full review](https://www.g2.com/survey_responses/bevatel-review-12865523) **["Befatel facilitates communication and work organization."](https://www.g2.com/survey_responses/bevatel-review-12991717)** **Rating:** 5.0/5.0 stars _— Mohamed A._ [Read full review](https://www.g2.com/survey_responses/bevatel-review-12991717) - [‹ Prev‹ Prev](/categories/customer-communications-management/small-business?order=g2_score#product-list) - [1](/categories/customer-communications-management/small-business?order=g2_score#product-list) - 2 - [3](/categories/customer-communications-management/small-business?order=g2_score&page=3#product-list) - [4](/categories/customer-communications-management/small-business?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/customer-communications-management/small-business?order=g2_score&page=3#product-list) Spotlight Categories [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) [Background Check Software](https://www.g2.com/categories/background-check) [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) [ETL Tools](https://www.g2.com/categories/etl-tools) [Contract Management Software](https://www.g2.com/categories/contract-management) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Customer Communications Management Themes](/categories/customer-communications-management/themes)